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Cons: "Nothing"

Pros: "First time flying a turboprop. Personnel were excellent and polite and overall experience was great."
Cons: "Nothing"

Pros: "Speed of travel too Calgary was quick and fast"
Cons: "Nothing"

Pros: "The crew were super great I hit my head on a over head bun the stuff were vary caring asked how I felt and will take west jet again in future travels"
Cons: "Well noise was due too the plane but I got over it quick light crew were awesome was vary clean still had the new plane small intact keep up the great work west jet"

Pros: "Full refund for cancelled flight"
Cons: "Frustrating but it’s a weather thing"

Pros: "The lady was calm at the gate, explaining that we wouldn’t be leaving and trying to help everyone flipping out. 1. Flight was delayed 2. More delayed, meaning we miss connections in Calgary 3. Canceled"
Cons: "While my flight was to Abbotsford, my final destination was to the US (Seattle). Canceling the flight meant I miss my 4 hour ride home from Abbotsford. When asking if I could change my final destination, only destinations in Canada would be allowed. I spent a fortune getting flights, planning rides, to make it home by the 26th and tend to responsibilities by the 27th. I realize weather delayed the flight, but once in Calgary, it would have been nice for WestJet to even scope the opportunity to get me home. #StrandedinCanada"

Pros: "On time, everyone very courteous"

Pros: "Best airline, period"

Pros: "Friendly Staff"
Cons: "Could not hear the Pilot. Emergency Exit instructions said too fast"

Pros: "Great no hassle way to get to Campbell River from Vancouver."

Pros: "Ontime flight, efficient check-in. Reasonable price for a 15 minute puddle jump."

Pros: "Wasn’t anything to like didn’t get on the flight thxs to yall"

Pros: "Courteous and helpful staff. Check in last was helpful in ensuring I knew certain details for future flights."
Cons: "No earplugs on loud plane"

Pros: "Airlin staff were great."
Cons: "Plane was 30+ minutes late. Announcer at Port Hardy Airport was unintelligible."

Cons: "They took us out to the plane then made us wait for several minutes in the rain before they would let us board the aircraft."

Cons: "Plane was an hour late. My golf bag was left behind. Check in process was too long because the person in front of me had a reservation but was not on the manifest and one of two computers was down."

Pros: "I like it very much over-all. When do you have seat sales?"

Cons: "More than one hour delay Unfriendly check-in"

Pros: "great price, direct flight, free checked bag, snacks on the flight, nice crew... this carrier is better than the competition in every single way except 1"
Cons: "Plane ride was a bit like a wooden rollercoaster, but the ol' boat held together. Thus the one thing I "dislike" is the age of the fleet."

Pros: "Fun quirky airline with 19 seat Beechcraft"

Cons: "Nothing"

Pros: "First time flying a turboprop. Personnel were excellent and polite and overall experience was great."
Cons: "Nothing"

Pros: "Speed of travel too Calgary was quick and fast"
Cons: "Nothing"

Pros: "The crew were super great I hit my head on a over head bun the stuff were vary caring asked how I felt and will take west jet again in future travels"
Cons: "Well noise was due too the plane but I got over it quick light crew were awesome was vary clean still had the new plane small intact keep up the great work west jet"

Pros: "Full refund for cancelled flight"
Cons: "Frustrating but it’s a weather thing"

Pros: "The lady was calm at the gate, explaining that we wouldn’t be leaving and trying to help everyone flipping out. 1. Flight was delayed 2. More delayed, meaning we miss connections in Calgary 3. Canceled"
Cons: "While my flight was to Abbotsford, my final destination was to the US (Seattle). Canceling the flight meant I miss my 4 hour ride home from Abbotsford. When asking if I could change my final destination, only destinations in Canada would be allowed. I spent a fortune getting flights, planning rides, to make it home by the 26th and tend to responsibilities by the 27th. I realize weather delayed the flight, but once in Calgary, it would have been nice for WestJet to even scope the opportunity to get me home. #StrandedinCanada"

Pros: "On time, everyone very courteous"

Pros: "Best airline, period"

Pros: "Friendly Staff"
Cons: "Could not hear the Pilot. Emergency Exit instructions said too fast"

Pros: "Great no hassle way to get to Campbell River from Vancouver."

Pros: "Ontime flight, efficient check-in. Reasonable price for a 15 minute puddle jump."

Pros: "Wasn’t anything to like didn’t get on the flight thxs to yall"

Pros: "Courteous and helpful staff. Check in last was helpful in ensuring I knew certain details for future flights."
Cons: "No earplugs on loud plane"

Pros: "Airlin staff were great."
Cons: "Plane was 30+ minutes late. Announcer at Port Hardy Airport was unintelligible."

Cons: "They took us out to the plane then made us wait for several minutes in the rain before they would let us board the aircraft."

Cons: "Plane was an hour late. My golf bag was left behind. Check in process was too long because the person in front of me had a reservation but was not on the manifest and one of two computers was down."

Pros: "I like it very much over-all. When do you have seat sales?"

Cons: "More than one hour delay Unfriendly check-in"

Pros: "great price, direct flight, free checked bag, snacks on the flight, nice crew... this carrier is better than the competition in every single way except 1"
Cons: "Plane ride was a bit like a wooden rollercoaster, but the ol' boat held together. Thus the one thing I "dislike" is the age of the fleet."

Pros: "The crew members were professional."
Cons: "The seats could be better"

Pros: "boarding"
Cons: "transit"

Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"

Pros: "Didn’t make my flight"
Cons: "If the app didn’t send me a message saying my flight had been delayed when it was in fact on time."

Pros: "The crew was very nice"
Cons: "Seats are uncomfortable and there’s no tv for entertainment."

Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."

Pros: "Yes, they are."
Cons: "If we have something to watch."

Pros: "I booked Cathay pacific but they changed to China Southern without any notification."

Cons: "Choosing my seats without paying extra."

Pros: "This is a no frills flight that does not offer food or entertainment."
Cons: "Seats are always uncomfortable as it is a smallplane"

Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."

Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."

Pros: "On time, friendly staff and service."

Pros: "That I didn’t have to pay extra to check my bike as luggage. The crew and folks who work for west jet were really really friendly and helpful."
Cons: "That my bike didn’t arrive with me on the plane and that it wasn’t trackable once I arrived so I have no idea it’s status. It might interfere with my ability to complete my bike trip as planned, depending on how long it’s delayed."

Pros: "Did not expect anything but it was actually good and pleasant."

Cons: "Flight was delayed 6 hours"

Pros: "Super friendly staff, on-time flight, good entertainment options; very satisfied"

Pros: "Great staff and spacious plane"
Cons: "Long"

Cons: "Very bumpy ride, wished it was cancelled. I was motion sick the entire ride, and no water was provided until four hours in, and while I understand it was due to turbulence, perhaps if it is too bumpy to serve water for the first four hours we should not be flying at all. Also very little food is provided for a 5.5 hour trip, two biscuits is not sufficient and as we landed near midnight there are not many options to acquire quick food either."

Pros: "The crew and flight was amazing."
Cons: "Checking in was horrible. I stood in line while many of the agents kept chatting with each other. Then when they finally noticed that I was still standing there 2 of them waved at me. The agent who checked me in acted like I was inconveniencing her, she had a really bad attitude."

Pros: "I had been very sick the night before the flight and was so weak that I needed a wheelchair. The wheelchair helpers i Vancouver were exceptional. They were so kind and genuinely helpful. I was very grateful. Also, your flight attendants seem to really enjoy their jobs. This is not the case on other airlines!"
Cons: "I checked my little carry-on and it was in Calgary but didn't make it to Vancouver. Trust it will be delivered today."

Pros: "The flight and the seating was comfortable. Food served was fine too."
Cons: "Well, they mixed up my check-in luggage during transit. As a result it got delayed and I had to spend the night without it. Although, I was informed about this miss when I landed in Vancouver, the team did not seem to feel particularly bad about it. Also, the process of getting reimbursed for the predefined expenditure allowance needs to be more efficient. Ideally, in such cases, the airlines should not only refund the check-in fee, but also provide a prepaid card to make any urgent purchases. Their current process requires one to bear the expenses initially, scan/click and send the original receipts and await a response from their baggage team. I am waiting to hear back from them on my submission."

Pros: "The friendly crew."
Cons: "Crowded seating. Canceled flight. Moved to a much later flight and that one was late taking off. Use to like flying West Jet when it started flying to Canada. Not so much now. Scheduling is getting worse. Are you canceling flights because they are not full planes?"

Pros: "good looking crew members"
Cons: "ugly pilot"

Pros: "it was on time"
Cons: "it was a very noisy flight with a lot of children. Asked the crew to let me have tablet for 9.99$ but since I am a tourist and have no credit card they could not sale it to me."

Cons: "We waited almost an hour to get our luggage"

Cons: "airport did t have air conditioning and there is no room in the overhead compartments propeller planes are unreasonable loud"

Cons: "the 3 hr security line up"

Pros: "Thankfully our flight wasn't 100% full. Our baby got a seat to herself, which allowed her to sleep the whole trip, ans my legs didn't fall asleep from her weight. Blessing! The staff were very accomodating and friendly for parents travelling with young children."
Cons: "Internet was down so not entertainment whatsoever. Planes of any size or length of travel should have at least a few tv's so we can watch something to pass the time. Cookies are surprisingly delicious, but your choice between pretzels and cookies are very limiting (and boring). Another option would be much loved."

Pros: "Nothing"
Cons: "Let me see, waited over an hour for a flight to catch up from Ottawa. Now flight to Vancouver over an hour late, gets in about 10 minutes before flight to Hong Kong leaves. So they say will wait for us as flight not full. Nope, flight leaves without 7 of us. Got the " don't know what happened" look. So they give us a $60 dollar food voucher, and take us to hotel because now must wait 12 hours for next flight. Tell us to be in lobby at a certain time to catch shuttle back to airport. Time comes, sorry no room, and buggers off. They call taxis, when drivers find drive for vouchers, tell us to load own baggage! Not likely to fly West Jet again."

Pros: "the westjet app is great. however the flight home did not have it.."
Cons: "on our westjet to Puerto Vallarta the air conditioning vent above my brother's seat dripped all over him. on the trip back the screen on the back of the seat in front of my other brother didn't work so we had to share. not terrible, but a little annoying considering the amount we pay for tickets."

Pros: "On time. Crew was great"
Cons: "Took a long time for the ground crew to set up the bridge which caused delay in deplaning"

Cons: "."

Cons: "I'm a bit disappointed by the services provided by Westjet: 1) I never received the confirmation of my fight/booking from Westjet; 2) I was not aware that the connecting from LA to SJ and SJ to LA were operated by different companies therefore I was not able to check in or even to check the gate information at the airport. I almost missed my flight from SJ to LA in the early morning 3) at the SJ airport, I was not aware that the flight from SJ to LA was operated by Delta not American airline. However, the Westjet customer services 1-888 number listed in your Kayak confirmation was not a correct number. I even tried to look up another customer services number of Westjet by searching the Westjet website, the number I found was not in service neither. I almost missed my flight from SJ to LA 4) At the LA airport I was told that I was not able to board the flight because I did not have the Canadian ETA. they said they would pull my checked luggages and flight them with my re-scheduled flight and will be shipped to the final destination Vancouver, Canada. when I arrived Vancouver, both suitcases were not arrived with my flight. One arrived with my original flight and the second were missing. The agent could not even tell me where the suitcase was. Moreover, the second did not arrive the time I was told it should arrive. My second suitcase was not allocated even before I left Vancouver to Europe one day after my travel. 5) No one responded to the luggage services number provided in the document. I could only successfully login to the link for the checking the status after I returned home in Brussels. 6) I was told that the second suitcase will be delivered to my home in Europe by another company. Currently I'm still waiting for my second suitcase."

Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"

Pros: "The attendants were very cordial and considerate."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."

Pros: "staff was nice, plane clean"
Cons: "cheap airlines! They do not feed you on an international flight! You have to buy your seat ahead of time, or get assigned. You have to pay for all your luggage. They do not even give one bag on international flight. You can down load an app for entertainment, or rent their ipads. Many of us said, worst customer care ever, and never again"

Pros: "Very reasonable fares, pleasant service. I had to call customer service and got prompt help."
Cons: "I've had two flights with WestJet. Both flights had their take-off times altered significantly a couple of months ahead of time. (One by 45 minutes, one by 2 hours.) In addition, both took off 2-3 hours late."

Cons: "Cramped seating"

Pros: "Being disabled I found everyioine very helpful and friendly"

Pros: "row to myself"
Cons: "no free wine!"

Cons: "During my booking I ended up with my return flight being on the same day as my departing flight. I was surprised that this was not noticed as I would not have even reached Vancouver before I was scheduled to return. My fault too as I did not look at the tickets when I printed then off before we left Fortunately there was only a 120.00 charged to change our tickets. I am just thankful my husband noticed the day before we got to the airport to come home as the flight was totally booked."

Pros: "convenience"
Cons: "tow ticky packs of snaks in 5 hours flight"

Cons: "When we were checking in, they told us we had not payed for our seats and the flight was full so we could not sit together? I did not understand that. Long overnight flight so I was counting on my wife and I leaning on each other to get some sleep so that was no so good."

Pros: "friendly service. Both ground staff and attendants"

Pros: "First time to travel with Westjet, overall Very nice experience"

Pros: "Nothing"
Cons: "Where to begin, the flight was continually delayed with no good explanation and ended up being about 3 and a half hours late, the seats are uncomfortable, the screens are tiny, you have to pay for each movie, no meals are included, have to pay for ANY checked baggage... What is this, Ryanair. No coupons or anything for them being so late, and we were moved to different seats. STAY AWAY FROM WESTJET. Never flying with them again ever."

Pros: "How nice the staff are"
Cons: "Landing was abit rough"

Pros: "The plane was exceptionally clean (looked almost new) and the flight attendants were pleasant and a bit funny. Really great experience."

Pros: "Crew"
Cons: "Free beer. O, wait you had that!"

Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."

Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"

Pros: "The staff was very congenial and helpful. Sense of humour too!"

Pros: "Friendly cabin crew"
Cons: "Seats little bit cramped in economy"

Pros: "movies"
Cons: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."

Pros: "The whole experience from boarding to landing was great. Zone 2 boarding is one of the first called and the premium economy section has larger seats that recline more and don't affect the person behind as much. Food was decent and serve on a ceramic plate with real silver wear. On demand entertainment was adequate with a number of recent titles and even audiobook options."
Cons: "The section was set up in a 2-3-2 seat configuration and I booked the middle 3, but were given 2 in the middle and one one the left aisle. One of the middle seats was left open for the pilot to come back and watch movies during the flight. When I asked the attendant if we could swap the left aisle with the "pilot's" the attendant made it seem like it was a bigger deal but eventually asked the pilot who said he didn't mind. After all, it was just changing one empty seat to the other side of the aisle."

Pros: "Normal flight. Nothing exceptional."
Cons: "Normal flight. Nothing exceptional."

Pros: "Prompt.. Cleaning"

Pros: "Very nice and attentive on board crew Acceptable space and seat comfort in regular economy New and well working entertainment system"
Cons: "Boarding process was poorly organized, crew started the passport checks too late and caused delays on the boarding since people were still stuck in the passport lineups when their zone was boarding. All my documents were re-checked despite a "doc ok" stamp from the first go."

Pros: "The plane didn't crash."
Cons: "The trip took about 48 hours. After a cancelled flight I got no hotel discount. Several flights were delayed or cancelled and in the end I ended up just going to a city 3 hours from where I live and renting a car to drive home. My luggage still hasn't arrived. This was the worst, most stressful travel experience of my life."

Pros: "More leg room than on other airlines, friendly crew"
Cons: "No snack provided"

Pros: "Calgary air port was very beautiful. I did enjoy movies."

Cons: "flight was delayed for 5 hours with 0 communication from staff. customers were only given a $10 coupon and then encouraged to buy another flight with only 10% off..."

Pros: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."

Cons: "Flight was delayed one hour ."

Pros: "It was smooth and great trip."

Cons: "The flight was delayed an hour and a half."

Pros: "My flights went very smoothly with no delays. Flight attendants were receptive and attentive."

Pros: "Nice service, flight was on time and can't complain. :)"
Cons: "Nothing to really put in here. Only a short flight and everything was above board. Sorry, no rant or raving today. Maybe next time."

Pros: "Everything was great"
Cons: "For such a long flight some free snacks would be nice"

Cons: "They could have done the boarding different. There was a bit confusion about when to board."

Pros: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"

Pros: "We got there safely."
Cons: "Seats were uncomfortable. Food was simple and bland. I was not allowed more than 2 alcoholic drinks on a 10 hr flight -- what is that?"

Pros: "but only a few minutes late arriving ..."
Cons: "Boarded on time then sat on the tarmac for 30 minutes waiting for the water truck."

Cons: "Plane was too small with extra small overhead bin. We were asked to keep Cabin Luggage beneath our seats even though it fits the prescribe dimension. Return flight was first late then was told that the Restroom inside the plane is not working which is weird (atleast i never experienced this before)."

Pros: "Crew was great!! Smooth landing!!"

Cons: "See above."

Cons: "Seats were uncomfortable, too hard not enough recline. Not enough food considering we paid alot"

Cons: "Air Canada has very poor communication with customers. Having seen that ALL flights were delayed (it was 9:40 pm when I connected through Toronto) I asked 2 Air Canada employees about my 10:30 flight that showed on time on the monitor but Kayak already said it was late. They said it was late due to late inbound aircraft. A fellow passenger informed me that TO was down to one runway and things would be late late - which they were. TALK to us Air Canada!!!"

Pros: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Cons: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."

Pros: "No problems, clean, friendly staff, comfortable chairs with the head rest that folds up towards your ears."
Cons: "No complaints."

Cons: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"

Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."

Cons: "would be helpful to set up cabi lights according to destination's time. Also, no socks provided for this long flight."

Pros: "Frinedly staff. Clean cabin. Great entertainment and personal tv."
Cons: "I had seat 31k, by the emergency exit. I was told the most legroom and window seat. But I had to strch my legs to the left into my neightbor space. There was also jo window..."

Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."

Pros: "The boarding ran smoothly and the employees were very nice and helpful."
Cons: "On this flight you had to have an iPad or iPhone to enjoy the entertainment, and I had neither."

Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."

Pros: "Flight was underbooked so I took an option to change my seating for more space."
Cons: "I requested a vegetarian meal and was given the exact same mediocre meal for both lunch and breakfast."

Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"

Cons: "First you changed my 830pm departure to a 2pm departure then you had me sitting in the airport for six hours with a flight delay. ....no explanations were given for the time change or the delays. Shitty flights shitty service. If I had more options I would never fly air Canada but I'm unfortunately stuck with you."

Pros: "The desk workers at the check in were great to me in Tokyo. My original flight was delayed so there was possibility I might miss my connection. The desk worker went that extra mile to change my flight to an earlier one. Everything was completed barely in time, but she also escorted me through all the way to board the flight so they would not close the doors on me. She was awesome!"

Pros: "Direct flight most helpful."

Pros: "Loaded quickly,"

Pros: "Overall outrageous fees as per usual"

Pros: "Selection of movies available for short flight"
Cons: "There were issues with the aircraft which caused an hour delay for the flight. Upon arrival (unrelated to the aircraft) there was another delay from the airport not being able to allocate an available platform to exit the aircraft."

Pros: "The information screen did not work... Air Canada booth at Winnipeg staff excellent.. Calgary terrible"

Pros: "Kayak's reasonably priced tickets"
Cons: "No in-flight entertainments in the equipment (plane)"

Pros: "All aspects of the actual flight were good. The flight attendants were pleasant and professional and the food choices were good."
Cons: "The flight we had booked was cancelled. Were were rebooked on a different flight - the time was good as it got us home when we were supposed to arrive. The changed flight involved an additional transfer, which was stressful because of tight timeline."

Pros: "The crew was friendly and accommodating."