Pros: "The crew members were professional."
Cons: "The seats could be better"
Pros: "Very efficient boarding and great crew!!"
Cons: "Flight delayed I missed my driver"
Cons: "Top marks for WestJet!"
Cons: "Updated screens for movies..."
Pros: "The crew should serve passengers better and nicer."
Cons: "No more delay."
Pros: "The plane was nice and quiet, and the crew was lovely."
Cons: "It was so cold!!"
Cons: "It was a quick flight up dates were provide at all times"
Pros: "Could not tap opinion on previous page. Good trip. Good service. Good legroom which was covered."
Cons: "Food prices."
Pros: "Seat wasn't great but on time boarding was awesome"
Pros: "Crew was funny and friendly and efficient"
Cons: "I dunno if it's something WestJet rules dictate for landing, but EVERY WestJet flight I've been on, the landing into YXJ is short and very hard!! I'm NOT at all an AC fan, but AC, CMA all land longer and MUCH smoother...in all weather conditions"
Pros: "Crew was fine...but, 2nd trip with WestJet and 2nd time my luggage didnt arruve with me. Beyond inconvenient."
Cons: "Having my luggage!!!"
Pros: "Quick flight and it was on schedule"
Cons: "Better option for movies and tv shows"
Pros: "Maybe not Westjets fault but one of the affiliated companies. Loading up for Cranbrook, I could over hear the baggage loaders day, “we’re overweight”. Next thing you know, 4 people are short their luggage at the final destination. Takes one day out of my vacation."
Cons: "Food options are terrible especially when you pay for them. Better quality needed"
Cons: "Flight was delayed an hour which isnt horrible but then had to sit on the plane an additional hour waiting for take off. I barely made my connecting flight in Calgary. They should have held that plane because i know the elderlt women next to didnt make it. Staff were not attentive enough. Buzzed them servial times and no response."
Pros: "Crew was efficient and friendly. Everything went well."
Cons: "Crying baby on board ..."
Pros: "Staff is friendly."
Cons: "We didn’t appreciate the walk from Gate 4 to Gate 41 TWICE when the departure gate was changed. We are in our 80’s and it was quite a trek!"
Pros: "Not much"
Cons: "The waiting area, lateness of the plane"
Pros: "More leg room in seat than expected."
Cons: "Late, late, late. No window, and prisoner in my seat!"
Pros: "Crew was kind and friendly. Good leg room."
Cons: "Flight was delayed by two hours. There was a change in gates and aircraft. The gate was too small for the amount of people boarding. Families were separated due to the change of aircraft. Few updates of the situation while waiting."
Cons: "Flight was delayed."
Pros: "Delayed 2hours 30 min"
Cons: "Never flying with wast jets any more"
Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."
Cons: "We sat on the tarmac in the plane for 4 hours when 20 minutes into the delay the flight attendants knew they weren't going to be able to fly with us, and instead of cancelling the flight 20 minutes into the delay we sat on the plane for 4 hours while the crew knew we were not going to take off. There were a handful of infants and children (my 10 month old nephew included) and for the crew to keep the passengers on the plane for 4 hours when they knew the flight was going to be cancelled is unacceptable."
Pros: "Too much fog so plane could not land. Had to rebook out of Toronto for the late afternoon. Crew was very accommodating with my reschedule."
Cons: "Nothing to like. Never got on the plane. Not Westjet’s fault. They can’t control tye weather."
Cons: "Asked to have the opportunity to have an empty seat between us in order to accommodate our 11monrh old daughter. Many others were allowed the opportunity to switch. We were forgotten about and not allowed to switch. Would have been more enjoyable for all had we been given this opportunity."
Cons: "Late landing as usual and YEG's ground crew wasn't ready ... also as usual."
Cons: "Paid good money for this flight to Cancun, no wifi, and no movies etc... This is unacceptable and I'm very disappointed as a long time WestJet flyer"
Cons: "Lack of attention from aeromexico in customs to ensure making the connection. Sevice is a joke."
Pros: "I preordered a Chopped Leaf salad and would do again. I like that West Jet loads back of plane first."
Cons: "Entertainment system wasn’t available from Vancouver to Toronto."
Pros: "Ground staff was very good about keeping us informed."
Cons: "Unfortunate that plane was late arriving - weather problems I expect."
Pros: "safe and on time flight"
Pros: "The crew was friendly and attentive. Boarding was seamless and smooth. Departing from New York, they proactively asked the passenger to volunteer checking their carry-ons ahead of boarding so they didn't have to waste time when boarding the flight."
Cons: "There was no entertainment. The snack could have been something more substantial. The overhead cabin space both for departing Toronto and departing New York was was insufficient."
Cons: "That the fare advertised didn’t include a seat or a suitcase. Very unfair comparison."
Cons: "Small aircraft, not enough leg room. Makes sleep impossible."
Cons: "Very little to no leg room."
Pros: "Complimentary wine - friendly staff"
Cons: "Late departure- disorganized boarding"
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Pros: "Clean Plane and pleasant crew."
Cons: "No movies or TV"
Pros: "Boarding was fast and efficient. Crew was friendly. We got drinks and snacks twice on the 4.5 hr flight."
Cons: "Seats were uncomfortable. The cushions are getting thinner with every new plane. That makes for hard surface and an extra rough turbulence experience. Arm rests are almost non existent again very uncomfortable on a long flight. No Monitors in seat so no uou have to 1 have your own device or RENT one from WestJet. No place you put the device, so you must hold it in your hand for hours. VERY uncomfortable."
Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."
Cons: "How there was no boarding call and we missed our flight."
Pros: "Crew was great."
Cons: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"
Pros: "Service crew was so nice and accomodating"
Pros: "Montreal to Toronto the crew and staff was great and in a good mood and very pleasant"
Pros: "Everything was great!!"
Pros: "Food was great and fresh. Staff was friendly and gave us extra snacks for the kiddos."
Cons: "Took a very long time to serve any food or drinks after being told we could order at anytime, tricky with two little kiddos."
Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."
Pros: "Captain kept us in a loop. Great crew."
Cons: "Boarding was a mess. I really wish A/C would implement some sensible system. Had to delay departure to unload someone's bag. We made up the time only to loop around LHR for 25min."
Pros: "Entertaintment system was good. I was happy with the selection of movies and last releases. No delays in flights which was a plus."
Cons: "Food was terrible. Portions were small, we were given a KitKat for dessert. No side salad or anything. No headphones were given prior to the flight. Long haul flights should always provide these. Most of the flight wasn’t Lufthansa but Air Canada instead. This should be advertised properly as I had no idea."
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Pros: "Great service from flight attendants. Flight was smooth once airborne"
Cons: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Cons: "The ticket was not valid...had to buy a new ticket"
Cons: "I decided to pay a little extra for preferred seating (exit row). However, I was stuck in the baby row. I would have been better off not paying extra and staying in my original seat. I have nothing against babies (the baby in my row was quiet), don't get me wrong! It's just that this should be pointed out at the time of selecting a seat and it was not clear on the AC website. The crew moved my carry on several rows back without telling me (I put my bag in first into the overhead bin and then had to chase it down when I needed something). Not acceptable!"
Pros: "Crew was friendly and helpful. Very efficient with check in process. This leg of flight was operated by TAP."
Cons: "No online check in. Long line to check in. Plane was 30 mins. Late leaving and then had to wait ten minutes to offload. This made us very late for connecting flight which We just made as they closed the door behind us. People that were slower getting through customs did not make the connection."
Pros: "Food OK."
Cons: "Gift bags do not include neck support"
Cons: "Seats are uncomfortable. I pre ordered vegetarian meal, but I guess they did not bother."
Cons: "Chaotic boarding. Little leg room"
Cons: "One of the Worst flights for punctuality 3.5 hours of delays ! Missed all my connections ! Over 24 hours in waiting ! Will try not to use air Canada again!!!"
Cons: "I had to leave"
Pros: "Good breakfast."
Cons: "Cabin was cool"
Cons: "4 hour departure delay"
Pros: "The comfort and the free entertainment."
Cons: "The food seemed average."
Pros: "Made bereavement flight -- which was not acknowledged--a nightmare. Frankly no one gave a flying frig."
Pros: "Everything was quick and efficient in boarding and replanting, the captains spoke to us to tell us what was going on. Food was good."
Cons: "My tv screen was broken, meal service was pretty late and drinks were not served before, as a result the lights were only off in the flight for a very brief while."
Pros: "tout était bien - very good"
Cons: "all was good"
Pros: "Everything was ok."
Cons: "Horrible to say the least"
Pros: "Free entertainment. Big, spacious plane"
Cons: "Food was disgusting and crew was not very friendly."
Pros: "The seat"
Cons: "1h30 delay once boarded The braeckfast which un fact consisted un only à slice of banana cake."
Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."
Pros: "Treatment to old passengers"
Cons: "Hardly nothing except my baggage had been damaged on handling. Some redress is welcome with thanks"
Pros: "Great service by airline and entertainment was good too."
Cons: "At this time I do not have anything to add."
Pros: "Everything went smoothly. Everyone was pleasant and respectful."
Cons: "Was put on plane to France, 5 hour layover. Still waiting for my luggage to arrive. Frustrating in extreme."
Pros: "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
Pros: "The food."
Cons: "The stewardesses don't smile."
Pros: "arrived in London."
Cons: "flight delayed from 8 pm to 2 am. $10 voucher for food."
Cons: "Bread dry and no choice . Fresh fruit would be refreshing"
Cons: "Like riding in the back seat of a corvette."
Pros: "Clean, comfortable seating. Blanket better than recent trip with another carrier. All entertainment equipment functioned; entertainment choices adequate but not outstanding. Food was tasty for airline food. Staff was kind and professional While not overly friendly."
Cons: "Slice of banana bread for light continental breakfast sure was light. Last food I received for hours because of my schedule. Crew communicated and updated us well. Required documentation was not explained at all. Many passengers were confused."
Pros: "Staff was great."
Cons: "Seat size made sitting a suffering, as I am quite tall, and was unwilling to pay the extra $100 dollars, which I felt discriminatory (as I have no control over how tall I am)."
Pros: "The crew was all wonderful, friendly and efficient."
Pros: "Very satisfied with the flight."
Pros: "See above"
Cons: "See above"
Pros: "Entertainment choices on this flight/with this plane were endless, and you didn't have to pay extra for them like you do with Condor, for instance. The seats were relatively comfortable, in comparison to the way you are packed into some planes these days. Particularly liked the headrests that were adjustable side to side. It helped in this particular case the flight wasn't completely full, and so I had the seat next to me free."
Cons: "Poor food choice and quality , comfort of seats"
Pros: "The flight was more pleasant than I had expected because there was plenty of leg/knee room for me."
Cons: "No complaints."
Pros: "The movie selection...and that is about it really..."
Cons: "The fact that they tried bumping me from my flight without giving a reason. My connector flight (also an Air Canada flight) was delayed so much in Detroit that we got to Toronto with just enough time to board and deal with the bumping issue. Also, my luggage was already on the plane to head to London which noone was worried about if they wouldn't have been able to get me a seat. There was little communication between staff members and nobody seemed bothered by this especially with a late arriving plane that they should have known about and had a way to deal with this issue. The crew on the plan keep bumping into me even though I wasn't in the aisle and never apologized. Totally would give a zero or 1 star (at best if it would let me). Totally will not recommend to anyone and will try to not fly with them again if possible."
Pros: "Lots of entertainment options. The 777 is a huge plane, very comfortable, even in coach."
Pros: "Had 3 seats to myself & was able to stretch out Movie & t.v. Selection Polite and friendly staff"
Cons: "Crying children"