Pros: "The crew members were professional."
Cons: "The seats could be better"
Pros: "Good boarding. The info I was given thru Kayak seemed to indicate my cheap ticket did not include any drinks or snacks, so I was prepared with my own for this long flight. So cookies/pretzels and juice, coffee, etc. were a pleasant surprise, Also the middle seat was empty."
Cons: "Clearer info on what was included in my ticket."
Cons: "I wasn’t able to choose a seat"
Pros: "Lots of leg room! Friendly crew."
Pros: "Maybe not Westjets fault but one of the affiliated companies. Loading up for Cranbrook, I could over hear the baggage loaders day, “we’re overweight”. Next thing you know, 4 people are short their luggage at the final destination. Takes one day out of my vacation."
Pros: "Good crew."
Cons: "My tv screen was not working. I did not have anything to watch my entire 6 hours flight from Toronto to San Jose California. My connecting flight/airline was changed on the day of my flight. Not really a problem as the time was the same."
Pros: "price efficiency"
Cons: "gate change last minute"
Cons: "We didnt have enough time to make the connection between the fly . We ran for all aeropuert and almost loss the fly to Lax"
Pros: "Crew was wonderful"
Cons: "Entertainment options"
Pros: "on Time, smooth fight, great staff"
Cons: "no more TV in the seats. Not everyone fly's with electronic devices"
Pros: "Nothing nobody"
Cons: "Uncomfortable seats! No access to music movies or kindle though it said it has free entertainment. Nobody knew how to get access to the movies. Instructions are wrong and loop around with no results. Attendant said she’d comp a drink but didn’t . Boarded late and disorderly. Mean gate lady. Left an hour late. Home an hour late."
Pros: "Uncomfortable, babies crying. Flight attendants disappeared after first drinks. No offers of head phones, snacks etc Delta Flight from Tampa to Minneapolis was excellent"
Cons: "Mentioned above"
Pros: "On time, smooth boarding."
Cons: "Screaming baby most of way but not airlines fault."
Pros: "Option to watch movies on your device"
Cons: "Not useful if you don’t have a device"
Pros: "Direct flight was awesome."
Cons: "Missed snack time from sleeping so missed it entirely."
Pros: "Very entertaining flight crew. One attendant cracked jokes sang happy birthday announced wedding party . Never boring very friendly"
Cons: "Check in process was brutal. Two different pieces of advice from two different agents. Boarding from front to back of plane is inefficient. Creates clogged aisles."
Pros: "On time Flight. Nice and friendly staff. Assistant at the check in Kiosk."
Cons: "Inattentive baggage security and check personnel."
Pros: "Boarding and flight attendants."
Cons: "Not enough food selection"
Pros: "The female flight attendant and the pilot spoke reassuringly and with friendliness."
Cons: "This was the most negative experience I’ve ever had flying Westjet. The female flight attendant was wonderful, fun and friendly and professional. The two younger male attendants were incredibly rude, rolled their eyes, ignored me, put themselves first (at one point instead of making room for me to return to my seat the blond one insisted I let him pass when it was unsafe for me to do so and nowhere for me to go). I felt demoralized by these two men and it’s both surprised and disappointed me as Westjet staff have a reputation for friendliness. These two men will Discourage me from flying Westjet when travelling to LA again. Not pleasant. Again the women was lovely. I tried to catch the male names but they wouldn’t stop and face me for long enough for me to see their name tags. They seemed to have some inside jokes between them and gave me the sense my requests were not welcome or respected. I am a nervous flyer and this was such a difficult and uncomfortable Experience."
Cons: "How is it that in a 5 hours flight you don’t be get any food for free? You have to pay for every meal. And the entertainment system isn’t only available through the west je to app but i didn’t know that until I board the plane wtf"
Pros: "Trash flight . Took to long to let me off"
Cons: "Rude people"
Pros: "The cabin crew especially the gentleman was great and friendly and accomodative"
Cons: "Babies crying lol"
Pros: "Excellent from phone courtesy to every aspect of travelling with them."
Cons: "Well organized. Courteous at every step. Other airlines should emulate them in every way. Travelled all over the world and would rate them as best so far."
Pros: "The ticket price was great. The crew were nice."
Cons: "There is no monitor in front of you/in-plane, so bring your own tablet"
Cons: "Flight was delayed. Staff were rude, slow and uninterested to help. Boarding was very slow, overhead was full. Baggage pickup was excessively slow. Overall a very poor experience with WestJet"
Pros: "Crew was pleasant"
Cons: "Both flights were a half hour late in taking off, and arrival."
Pros: "The stewardesses were very pleasant and helpful..."
Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Pros: "Flight was good but we were delayed about 2 hours. Not good."
Cons: "I had to pay for internet to download the app to watch movies"
Pros: "On time departures and arrival."
Cons: "Internet didn’t really work."
Pros: "Lots of room- great aircraft"
Pros: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"
Cons: "We left late and had a very hard landing"
Pros: "They still give free cookies and friendly staff!"
Cons: "Flight delayed"
Pros: "The people were all very helpful."
Cons: "The system was down. Had to stand in line for an hour. I had carry on and Global entry. But couldn't get my boarding pass without seeing an agent."
Pros: "The Crew was excelent, WestJet has the best crew, very courteous and helpful unlike disgruntal AA crew. They also have the best price deals available. I highly recommend this airlines. Thanks"
Cons: "No entertainment unless you buy one of their tablets. Unerstandable given the type of fleets they use."
Pros: "Pleasant staff and relatively comfortable seats. No chaos while boarding. Nice and easy."
Cons: "There is no in-flight entertainment in the plane. Not a big deal but would be nice."
Pros: "Flight attendants Snacks Entertainment options"
Cons: "No screens; but the options were provided"
Pros: "I loved how the crew was so helpful."
Cons: "There was no entertainment on the flight"
Pros: "No food and no entertainment so can't offer a rating. As for the rest, efficient and well organized and comfortable seats with really decent leg room. I'll be looking o fly WestJet more often.i"
Cons: "I would have liked TV privileges. Had a window seat and the overhead light wasn't the best for reading."
Pros: "It was a relatively short flight, 2 hours."
Cons: "Noisy from group of kids and young women and a sick passenger sitting next to us."
Pros: "Before taking this flight, I was very nervous because of all the bad reviews on here and other sites. The only good reviews seemed to be by people from Alberta (not really trustworthy, as they seem to support anything that's from Alberta, and note that Westjet is based in Alberta...). But I was blown away by how organized Westjet was and how nice they were. All the flights were on time (I had a few layovers), the staff was helpful....I really have no complaints. Sure, they don't have a plethora of great in-flight entertainment such as movies, etc. But when I fly, I'd rather pay less, have the staff be nice/organized, and just bring a darn book to entertain me. It was a great first flight with this company. I would fly with them again....and I can't remember the last time I said that about any other airline. So do yourself a favor: Don't listen to the bad reviews on here (unless you're obsessed with in-flight entertainment and big-butt first class seats)."
Cons: "The movie and T.V. show selection was bad. But that's not a big deal for me...."
Pros: "Crew are always pleasant it just gets a bit too hokey!"
Cons: "Calgary airport for a transfer between Canada and the US is like a bad episode of Monty Python! It takes far too long and is far too dependent on the efficiency of silly tram drivers, baggage handlers who are phantoms and computer efficacy! All I care about at the airport, and all I want from airport staff is ruthless efficiency. Anything besides ruthless efficiency is just obnoxious and wastes my time!! No wifi on the aircraft nothing decent to eat on a flight scheduled during the dinner hour"
Cons: "Flight was delayed and took another 45 min to leave once boarding was complete"
Pros: "Crew was great!"
Cons: "Small seats. Nonexistent food and entertainment option are all self provided"
Cons: "The plane didn’t have water in the bathrooms in the back of the plane so we had to use wet wipes to clean our hands afterwards. Entertainment system was slow. No complementary meals offered even though it was an international flight."
Pros: "Crew was amazing"
Cons: "Seats are too close together"
Cons: "One of my checked baggage was lost."
Pros: "Everything was perfect on the flight. The service, the food and the crew."
Cons: "Seats are a bit small. Not very comfortable and touch screen of entertainment system was slow."
Pros: "The on board crew were pleasant for the most part. It was a full flight so they were also working hard. Check-in was easy, and the gate area had plenty of space to wait to board. We did get some sort of unspecific voucher for something for the entertainment system not working... have to log onto their site to even find out what it's for."
Cons: "Entertainment system didn't work, so luckily we had loaded up devices with stuff for the kids. We were hopeful that my son could watch a couple of movies, but they tried to reset it... at least we got a voucher. One seat back was missing the USB outlet and one didn't work in our row of three. Regular power (of which there are two... why don't the window seat get one?) was half working... so luckily everything was charged. The gate agent threatened to boot anyone off the plane to the next day if you tried to board before your zone was called... that seemed questionable."
Cons: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
Pros: "Not enough food or options"
Pros: "It was short flight. On time as scheduled so what else to say."
Cons: "Everything except the snow in Canada"
Pros: "I liked how they provided beverages"
Cons: "the seats were too close together, the staff seemed a bit unprofessional, and the big one for me was having to buy ear phones to be able to watch a movie... seriously?"
Cons: "Noisy misbehaved child passenger."
Pros: "That even though there is a delay, we still made it around the same time"
Cons: "That there was a delay in the first place"
Pros: "No snacks with drinks"
Pros: "I like that the seats have tv's and seats are comfortable There is also a great selection of things to watch Including Indy Canadian content So great! Crew was great as usual I very much prefer to fly air Canada over the American carriers"
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Pros: "Flight was late. Boarding was late. Arrival was late and lastly the held us for 30.minutes before we could leave. Bad experience."
Cons: "Flight was delayed for at least an hour."
Pros: "I prefer an aisle seat. I was reminded aisle needs to pay 60 dollars additional. I was surprised."
Pros: "flight was comfortable."
Cons: "Food was not of good quality, had too much spice and salt. Fruit was a little too hard to cut. Toilets trash was not cleaned from previous flight. She Asian movies were same as in the previous flight. Need to provide more choices on SE Asian movies."
Pros: "Ease and quickness of flight, and attentiveness of the crew"
Cons: "Deboarding at lax was too long"
Pros: "Boarding pass are checked 4 times before taking off"
Cons: "Long line at the airport only 2 stations open"
Pros: "Crew was nice"
Cons: "No food"
Cons: "It was uncomfortably hot onboard for the entire flight. I couldn't wait to deplane and cool down."
Pros: "North American flights are definitely not as comfortable as in Asian flights"
Cons: "They didn't even let me check in. Spent 12 extra hours at the airports to get home."
Pros: "The seats were better than the rogue airline. I can't review the food because I didn't have any."
Cons: "Flight was majorly delayed."
Pros: "more leg room! pleasant staff at check in and on flight. Brilliant choice of movies. socket to charge phone or iPad . nice wine available to buy on board. I would certainly choose to fly with them whenever possible!."
Pros: "It was on time, and quality service, but actual comfort of flight was not good, landing was very rough and we seemed to circle around Los Angeles for a while before landing. Also, the headphone jack on my screen didn't work so I couldn't movies which was disappointing on a 3 hour flight."
Pros: "Customer service was bad. I had to wait long line to check in bags. they took like 20 minutes to handle one transaction. I had to line up some where else to pay cash for my baggage after I checked in my bags. When I lined up somewhere else, a lady told me her computer was down and her printer was not working and told me to go to the next line. I lined up and waited for 20 minutes on the next line. after she finished, she told me to wait for one minute. I told her i can't wait or i would be late for the flight. she helped me and when i realized if i lined at immigration i would miss the flight. i was smart enough to ask for passengers in front of the line to let me cut. i was lucky enough they let me and i made it through."
Pros: "The flight was on time. The crew were pleasant and friendly. The land staff were helpful. The legroom was comfortable."
Cons: "There was not free meal"
Pros: "Extra care for passengers"
Pros: "Boarded late but quickly."
Cons: "Plane was very old and it showed"
Pros: "Clean aircraft."
Cons: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"
Cons: "cancelled my flight and lost all my $$$! I won't use Air Canada again."
Pros: "All of the staff were upbeat, helpful and patient"
Pros: "Upgraded unexpectedly"
Pros: "On time. Clean. Efficient"
Cons: "I was expecting more from my $300+ upgrade."
Pros: "We arrived nearly on time."
Cons: "They changed our gate three times and boarding was inefficient (it took them almost an hour to load a small plane) and led to a late takeoff. The customs process was ridiculous. Crew did not seem to care. No food was provided on a 6 hour flight that boarded at 6pm. Most people would not have thought that they needed to eat dinner before the flight. You had the option of purchasing snacks. The people in the rear of the plan did not receive the honor of buying snacks (or even getting a cup of water) until 3 or 4 hours into the flight. Uncomfortable seats. Avoid Air Canada until they get their act together or they lower their prices to reflect their new status as a discount airline."
Cons: "Having to pay for wifi onboard is silly."
Cons: "not much in the way of movies."
Pros: "Loved the movies and fairly comfortable seat with good legroom."
Pros: "crews were knowledeable. foods are so cheap."
Cons: "they need to improve their food quality and customer service."
Pros: "I had a wonderful experience with the crew on broad. The pilot was amazing. The cabin Attendent in first class was very lovely and sweet. She was the reason for my nice experience since I had a horrible time with the gate staff."
Cons: "I had a horrible time with the gate staff. They made me check my bag at the gate even though it fits in the overhead bin. I did three flight with air canada prior to this flight with the same carryon. I didn't appreciate the ladies attitude. She said I don't care who or what class you fly so took my roller and tagged it. Then she let the guy next to me get on with his bigger roller only because he was first class. I had to upgrade myself to first class to keep my roller on me. I had things that I couldn't part from my carry on. Cost me $500 US dollar and then she said to me. What ever thrills you. Wow. I am star alliance gold with two airlines and I have never ever been treated this way ever. I will never take air canada ever again. The 1800 customer service isn't any better."
Pros: "Everything is perfect in this flight .. Thnx"
Pros: "Comfortable Seating. Great Entertainment System. Watched some great shows and before I knew it. It was time to get off the plane. Great value for the amount paid."