Pros: they let me pickup a bit early and were super friendly.
car was clean and full of fuel.
4 Aug 2017
8 Aug 2017
Pros: The car itself was clean and the price is reasonable. Insurance of $33 per day is a bit high though.
Cons: The girl who assisted me during the pick up of the vehicle insured me that $200 authorization on my credit card (security deposit) will be released on the day of drop off. I was surprised because I know that usually it takes 3-5 business days that's why I specifically reasked her, however, she repeated the same thing.
It's been 2 days now and nothing is back. I've called the central credit card authorization department of Hertz where they were not able to help, saying that I need to wait for up to a week, when my bank said that Hertz can contact them on my behalf to release the hold.
After all, I've called the office itself in Saskatoon Airport and left a voice mail for the manager on duty asking to call me back, guess what? I didn't hear back.
Very poor service overall, my first and last time using Hertz. I also work at customer service industry where people often ask me for recommendations about which rental place to go with, so now I know which one not to use for sure.
21 Aug 2017
27 Apr 2017
Cons: Extra charges at the time of pickup which made no sense and they didn't mention about them while booking online. So make sure to check final amount before paying just the vehicle rent fee online in advance.
1 Jun 2017
Pros: extremely helpful
Cons: I needed to add an extra two days which was significantly more than the kayak rate
5 Jun 2017
Pros: Staff was pleasant and helpful. Thank you
Cons: The location of the pick and drop off is not very convenient.