Pick-up location | Richardson |
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Rental locations | 7 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
9.8
Excellent
17 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
9.0
5 locations in Richardson
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Reviews
10.0 Excellent
Oct. 2020
Pros:
Staff was great. I was in and out in about 10 minutes.9.6 Excellent
Jul. 2020
Pros:
The truck was clean and ready when I arrived at the Enterprise office. In fact, someone called me on my cell phone the day before confirming I was still going to go forward with the rental. The folks at the Enterprise office were polite and professional.Cons:
The price could have been lower :)7.6 Good
Nov. 2019
Pros:
Pick up was and drop off were both great.Cons:
That location only has two parking spots in front. Trying to get get in and out of the parking lot without getting rear-ended is a miracle!6.0 Good
Feb. 2019
Pros:
Staff was very friendly and quickCons:
Car had some issues like no washer fluid, blown speaker, steering was difficult drove straight though overall pretty good car could have been in alittle better shape.8.8 Excellent
Nov. 2018
Pros:
That I was dropped off and I could also be picked upCons:
That I couldn’t pick up a car and drop off at any location. Also the Arapaho office was closed on Sundays6.0 Good
Jan. 2017
Pros:
Nice carCons:
Less than 1/4 tank of gas in car at pick up. Enterprise employee that did the check out, did not honor my priceline reservation and said that if I declined the insurance coverage, then I lose the lower rate. When I returned the car, they fixed his error and honored my reservation.4.8
Okay
18 reviewsCleanliness
6.2
Comfort
5.7
Pick-up/Drop-off
4.5
Value for money
4.8
2 locations in Richardson
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10.0 Excellent
Mar. 2021
Pros:
Everyone was super friendly and helpful!8.0 Excellent
Mar. 2021
Pros:
Everybody was helpful and the service was profesCons:
I did have to drive far to east plano even though my orginal place i was supposed to pick it up was closed and had to be changed at the last moment but everything was good just wished they would've have called me earlier on or a day before I pick up the instead the day of because I had to rush getting there4.0 Okay
Mar. 2021
Pros:
Customer service was helpful. However it took asking for a supervisor to assist me. They did compete me for their mistake.Cons:
We reserved and prepaid for our car a month in advance. Got a call the day before we were supposed to go pickup the car (5 min before they closed for the day) to tell us that they didn’t have a car for us, but to call back tomorrow morning at 8 am. Long story short, after 3 hours of calling and begging we were able to get a car at a different location. I was told to just cancel the reservation and try again. Called the hertz corporate office and spoke to their customer service and a supervisor and they finally found us a car. In the end it worked out but it was a very stressful day We picked up the car at 5pm ( we were supposed to pick it up at 12) and left for our trip.2.0 Mediocre
Feb. 2021
Pros:
Nothing.Cons:
Reservation was for 12pm. Got a call at 12:02pm that the truck I had reserved had body damage and couldn't be rented. No resolution on the phone call. I arrived at the rental location around 1pm and the person at the desk explained that there were no trucks. I asked if he had tried to find one at another Hertz location and he said that last time he tried doing that for a customer he got yelled at by his manager. He eventually called his manager and got permission to call others. He tried 2 with no luck and told me that was all he could do. I will never use Hertz again.7.6 Good
Mar. 2019
Pros:
Staff were friendly Everything went smoothly I had a short delay in my return, but they were very understandingCons:
Nothing to report at this time6.0 Good
Apr. 2018
Pros:
it was easy and quick to rent the car the car was cleanCons:
i used to work as a customer service agent and the first and most thing i learnt about it was never to say ' I DO NOT KNOW TO A CUSTOMER' ...my boss always told us if you don't know you have no business working here... so I rented my car thru a third party got a good deal paid my insurance thru them so when I went to pick my car I was asked if I needed an insurance told her I paid but she told me that it doesn't show there i asked her what i should do and the answer was 'I DON'T KNOW ' so i didn't want to take the risk of driving without it and ended up paying twice went back and asked her again 'SHE DOES NOT KNOW WHAT I SHOULD DO ' will never use Hertz againAvis
2.0
Mediocre
4 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Richardson
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2.0 Mediocre
Sep. 2020
Cons:
Staff sucks2.0 Mediocre
Jul. 2020
Cons:
Everything4.8 Okay
Sep. 2019
Pros:
Nothing.Cons:
The car they provided me with had a nail in the tire. I had to stop to put air in the tire three times on my trip. When I got home the tire went completely flat. There was no spare with the car to even replace it to return it. Very disappointed and dissatisfied.2.0 Mediocre
Sep. 2020
Cons:
Staff sucks2.0 Mediocre
Jul. 2020
Cons:
Everything4.8 Okay
Sep. 2019
Pros:
Nothing.Cons:
The car they provided me with had a nail in the tire. I had to stop to put air in the tire three times on my trip. When I got home the tire went completely flat. There was no spare with the car to even replace it to return it. Very disappointed and dissatisfied.Budget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Richardson
Most popular car type | Standard |
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