Pros: It was a nice, clean new car. They had the one I reserved and didn't try to upsell me. They were efficient, prompt, and professional at the counter.
Cons: Although this rental company is inexpensive relative to the local competition, the price still seems a little high to me. But that's the only mild complaint I had this trip.
13 Mar 2017
Pros: Easy but dropped off at Avis because nobody was there
8 Dec 2015
Cons: I only dropped my car off here and the wait was pretty long at the counter so it took longer than anticipated to return the car.
26 Jan 2016
Pros: Ford Expedition was a great car for 7 passengers. The fuel mileage was amazing.
17 Feb 2017
Pros: Was able to change credit card with no problem
20 Feb 2017
Pros: Good service
Cons: Wish I could get the basic car that I reserved rather that a faux luxury vehicle "upgrade" that is bigger and I can't see out of. There's something to be said for just getting the vehicle that I requested.
9 Mar 2017
Pros: Car had all the bells and whistles which made for an easy and enjoyable trip.
Cons: Car had over 30,000 miles on it, and the tires were pretty close to bald, would not have been a good situation if i had run into ice or snow, did hydroplane some during a rain storm.
16 Mar 2017
Pros: easy and hassle free
13 Jun 2017
No easy place for trash
Pros: Dropoff location was in the terminal so that was easy
Cons: There wasn't an easy place for trash disposal at the dropoff location
15 Jun 2017
Pros: Nice woman at the desk, pretty painless transaction.
Cons: Of course it was the only desk at the airport with a line.
Cons: No one in garage to accept car - i had to deliver keys with mileage and fuel status inside, then go back outside
8 Aug 2016
Pros: I was very happy with the price because I reserved online via a 3rd party. However, I would not have wanted to pay the price that was offered at the counter. Overall, I got great service and for once I did not feel like I was dealing with a used car salesman. Every rental car company I've used in the past has tried to convince me to upgrade and when I insisted I didn't want to, they finally upgrade me anyhow because they have no choice! So sleazy! Anyhow, didnt' deal with that w/ Alamo. Thank you!
Cons: It would be helpful to have someone in the garage readily available (appreciated that in Boston when i returned the car). I had a couple questions about the car and had to walk to the terminal and then back to the garage again to meet someone there. It's not the first time in Burlington that I wished there was someone there. I had a similar problem when returning a car there.
29 Aug 2016
Burlington No One Home
Cons: There was no agent at Alamo in Burlington. Was referred to another agency to return car.
15 Jan 2017
Cons: The employee was rude and neglected to credit me for an early turn in.
16 Jan 2017
Cons: Expired tags, Celcius temp.
10 Jul 2017
Pros: Friendly folks at counter...great rates...clear car
Cons: no issues
14 Aug 2017
Pros: Friendly staff. Nice car.
17 Aug 2017
Pros: They made pickup and drop off very smooth and easy, and were helpful both at the desk and on the phone.
Cons: The car smelled awful. It smelled like someone had smoked a pack of cigarettes and possibly vomited in it, and then just dumped a can of air freshener in it. The combination made me feel sick and made for a very unpleasant drive.
17 Aug 2017
Pros: Agent was helpful
Cons: Costs should be consistent for all.
My feeliing was to high for four day out and back rental.
6 Sep 2017
Not what I wanted
Pros: The agent was quick to put me in another car
Cons: tried to put me in a smaller car than ordered
Pros: The representative in Vermont was very knowledgeable and helpful. We received a discount on our upgrade. Car had many extra features
Cons: Sirius radio stopped working halfway through trip. Representative at Mammoth Lake location was uninformed and not very helpful.
20 Sep 2016
Fee for additional drivers if you book through Car
Cons: We booked a Hertz rental through carrentals.com (via Kayak). Be aware that if you book through that site, Hertz will charge you $13+/day for another driver and WILL NOT waive that. (This is true even if the person is a spouse.) This was a very unhappy surprise and was not disclosed anywhere.
15 Jan 2017
Cons: The windshield wipers had some white junk that kept getting on the windshield during the night drive that I could get off which caused for some very dangerous driving.
19 Apr 2017
Pros: Friendly service
1 May 2017
Cons: Hertz changed their debt card policy in january so that in order to use a debit card at an airport location you needed a boarding pass. The girl at the counter, Margaret (in Burlington airport) was very unhelpful and told me that she could not refund the 106 I had already paid for the reservation. She told me that if I had 24 hours notice I could use a debit at at a Shelb road location, but that she could not help me. I walked over to the enterprise desk and the people there were helpful and got me into one of their cars with my Debit card. When I tried to get my money back I called Kayak adn then was shipped to priceline ultimately back to hertz where finally a nice man was able to tell me he would refund my money. But that said, I have not yet received that refund after several days.
2 May 2017
Did not have the vehicle I rented
Cons: Hertz didn't have the vehicle I rented. I specifically needed a SUV and they tried putting me in a car. Furthermore they advised since this was booked on a third party site and not with them direct there was nothing they could do. Hertz had a SUV available but they advised this would be an upgrade and cost more money. They wouldn't even help me with a refund and directed me back to the site I booked with. The Hertz employee directed me to a different company where I was able to rent a SUV but it was still more then I booked for initially (but less then the "upgrade" Hertz wanted me to take to rent their SUV. After one failed attempt at the desk and two phone calls I was able to get Hertz to agree to refund the money that was paid direct to them from the beginning. Although Hertz agreed the money would be refunded it has not been credited back to my account at the time I wrote this review.
8 May 2017
Longest dropoff ever
Cons: There was one customer in front of me, and I don't know how long she had been there when I arrived. I prefer to drop off the key and actually speak to a human being to ensure everything is all scared away. The clerk could clearly see I was holding a hertz key, but still I waited 10 minutes while she tried to track down a specialty vehicle for the other customer, and only after 10 minutes did I interrupt and asked "Excuse me, I'm just dropping off a car, here is the key, do you need anything else" She stated she needed the mileage on the car and that was it. It took less than 10 seconds. This could have been handled easily with a quick "Dropping off?" 10 minutes prior.
19 Jul 2017
Great counter customer service
Pros: I liked that someone didn't hover over me when I checked the car out and in. I like that they trusted me. I really like the fact that I didn't have to stress about filling up car. And really liked the fact that Hertz didn't try to make money off of gas. In fact they charged me less than what I could buy it for. That alone will make me use Hertz again.
Cons: It would be nice to have a map like the olden days, and a pen if asked to write down mileage
10 Sep 2017
Cons: They didn't have the vehicle I had reserved and I had to go to another car rental agency to get a different car ... I want my money back.
Pros: Had to change my reservation twice and everyone I talked to was super helpful.
18 Aug 2016
Cons: the return in the shopping mall was poorly signed. It took me 20 mins to figure out where it was.
27 Aug 2016
Drop off s burlington
Pros: Drop off ease
Walk into airport easy
Cons: No avis rep to handoff car on parking lot
No directions on where to go, what to do.
4 Feb 2017
Pros: Car was ready and easy to pick up.
Cons: Seems that certain functions like remote start and adjusting the height of tailgate were not working on the car. Not sure if these were disabled or were just out of service, but following online instructions from the vehicle manufacturer did not solve the problem.
5 Aug 2017
Cons: The line at pick up was super long. I must say the attendees did a great job, but by not being a preferred customer really took time.
7 Aug 2017
Pros: - Quick and easy
- Good price (note there may be fees on top)
Cons: - Couldn't change the pick up and drop off times to be true without changing the price and adding $200
- Returning the car was kind of confusing
- Charged for fees I didn't know existed (late drop off, not driving enough miles, etc)
16 Aug 2017
Cons: The rental policies were a bit unclear, and we wound up paying ~$150 more than we expected to.
19 Nov 2017
Please make it more challenging and time consuming
Pros: The woman at the counter spoke very good English.
Cons: You must drive into a garage where there is only a small sign posted, that applies to all car rental companies, which you must stop and read, and it is on a curve where cars are blindly coming around and you must stop, block traffic, and read the four steps of 1) parking the car in the appropriate area, 2) cleaning it out, 3) writing down the mileage and 4) locking it, noting the number of your space, and returning the keys to the rental counter. What it doesn't say is 1) your parking space is far away 2) the rental counter is across the street in the main terminal downstairs on the other end 3) the escalators don't work and 4) have fun waiting in line to turn in all this information you are supposed to provide.
Cons: I was not able to drop off at another location in Burlington (airport) without incurring a $200 fee.
The car I requested was not available so I received an upgrade which was a nice suv however I chose an economy car based on its size and gas mileage both of which were completely different with the car I received.
7 Dec 2015
Cons: I was stranded after somebody hit and totaled my car. With no internet and bad cell service, somebody reserved/prepaid a car online at Enterprise for me. When I arrived to finally get my car and continue my journey, nothing was paid for and the system didn't even have a reservation shown, although my family's credit card was charged for both the rental and insurance. Disgusted with this level of ineptitude, especially in a desperate situation. Will not recommend your site. Would give a ZERO stars review if that was possible.
23 Feb 2016
They made it easy
Pros: In airport Enterprise: Great staff, manager made great local recommendations for us, pick up and drop off was easy.
10 Jul 2016
Pros: The car functioned just fine.
Cons: We were told the car was in perfect condition - it sure wasn't. The front bumper had been damaged and it disconnected further during the trip. The inside reeked of cigarette smoke. At check out, no one could/would give me a tally of the final costs. I was promised an email containing this information but that was worthless as well - never got one. I won't be renting through Enterprise again and it looks like I will have to challenge/deny the credit card charge to get them to provide me with a list of costs. I think rental car companies scam people on a regular basis - here's yet another example.
22 Jul 2016
Drop off problems resolved by great employee
Pros: Quick efficient service
I left my cell phone in the car and ran back after I'd checked in for my flight. I was so winded I begged off going with him to get it from the car. He got it for me and I was so relieved. Back I went to check in and made my flight. I cut it close.
Cons: Wish I could've cut the price somehow.
19 Jan 2017
Cons: Early closing hours for drop off location, forced us to change drop off locations to a less convenient site
26 Sep 2017
Pros: Very nice, clean vehicle. Quick pick-up and drop-off.
23 Dec 2017
Pros: Excellent service with a super easy drop off
Cons: A bit of a trek to go from the car to the return window instead of having staff in the parking lot to greet you, but it’s a small airport so I get it.
Cons: I couldn't rent the car because even though I had a visa logo on my debit card it wasn't acceptable. So I am out $90 for insurances on a car I didn't get to drive
20 Jul 2017
They went the extra mile
Pros: I made a mistake in my reservation and booked a rental from Burlington to Rochester, MN. I wanted to go to Rochester NY. Problem is Dollar doesn't have a location in Rochester NY. But, they found a minivan for my family of 6 and gave me a rental through Hertz (same company). The only problem was the Hertz rental quote was double the Dollar price. The great lady at the counter matched the Dollar price and we were on our way.
This was completely my mistake but they made the effort to get us where we needed to go and at no extra cost to us. I decided to buy the extra insurance from them just as a way to say thank you.
I will rent from them again.
28 Dec 2017
Cons: Poor windshield wipers. In vermont!
13 Feb 2018
Pros: No lines or waiting. Easy pickup and drop off.