Recent Reviews
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- Neutral
- Negative
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10.0
Highly Recommend
Pros: Very pleasant staff. Really efficient and simple pickup and drop off.
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4.0
Ensure you can handle your volume
Pros: Actually had the vehicle as reserved
Cons: Recieved car with very low fuel, windows were very dirty - streaks from attempt at washing. It was not even close to the other enterprise experiences that I have come to expect. The lady at the counter offered apologies and explained that the day I picked up was "busy." I will most likely use a other location next time.
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8.8
Mixed review
Pros: Attendants were polite and picked us up and delivered us back to the residence.
Cons: Didn’t like that they couldn’t help me with the toll payment problem. (I didn’t have all the change for a unmanned coins only toll booth on the Illinois tollway. I’m from California. Upon returning the car, I informed the enterprise staff who referred me to the 800# Enterprise problem solver which they said could walk me through paying the toll online, but that person couldn’t help. Also I returned the car with more gas than it had when I received it. (1/4 tank over), I thought they would reimburse me for the difference but just gave me a business card saying I could get the gas credited on the next rental but I rarely rent cars. I dont think the business card would be honored in the future anyway.
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10.0
Good experience
Pros: They were super nice and everything was fast and easy and there were no hassles. We extended our rental to over the phone with no problems.
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7.6
Cons: They had no porter on staff that would detail each car between use. Si the office staff had to clean this is not their forte so to speak
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10.0
Pros: the courtesy of the agents
Cons: nothing comes to mind
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10.0
Highly Recommend
Pros: Very pleasant staff. Really efficient and simple pickup and drop off.
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8.8
Mixed review
Pros: Attendants were polite and picked us up and delivered us back to the residence.
Cons: Didn’t like that they couldn’t help me with the toll payment problem. (I didn’t have all the change for a unmanned coins only toll booth on the Illinois tollway. I’m from California. Upon returning the car, I informed the enterprise staff who referred me to the 800# Enterprise problem solver which they said could walk me through paying the toll online, but that person couldn’t help. Also I returned the car with more gas than it had when I received it. (1/4 tank over), I thought they would reimburse me for the difference but just gave me a business card saying I could get the gas credited on the next rental but I rarely rent cars. I dont think the business card would be honored in the future anyway.
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10.0
Good experience
Pros: They were super nice and everything was fast and easy and there were no hassles. We extended our rental to over the phone with no problems.
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10.0
Pros: the courtesy of the agents
Cons: nothing comes to mind
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