Pick-up location | Saint Charles |
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Rental locations | 5 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
Enterprise
9.1
Excellent
11 reviewsCleanliness
9.0
Comfort
8.5
Pick-up/Drop-off
9.5
Value for money
9.0
6 locations in Saint Charles
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Reviews
10.0 Excellent
Jun. 2020
Pros:
Truck was cleanCons:
Nothing10.0 Excellent
May 2019
Pros:
The staff were very helpful and great customer service.8.8 Excellent
Oct. 2018
Pros:
Attendants were polite and picked us up and delivered us back to the residence.Cons:
Didn’t like that they couldn’t help me with the toll payment problem. (I didn’t have all the change for a unmanned coins only toll booth on the Illinois tollway. I’m from California. Upon returning the car, I informed the enterprise staff who referred me to the 800# Enterprise problem solver which they said could walk me through paying the toll online, but that person couldn’t help. Also I returned the car with more gas than it had when I received it. (1/4 tank over), I thought they would reimburse me for the difference but just gave me a business card saying I could get the gas credited on the next rental but I rarely rent cars. I dont think the business card would be honored in the future anyway.7.6 Good
Jul. 2017
Cons:
They had no porter on staff that would detail each car between use. Si the office staff had to clean this is not their forte so to speak10.0 Excellent
Jun. 2020
Pros:
Truck was cleanCons:
Nothing10.0 Excellent
May 2019
Pros:
The staff were very helpful and great customer service.8.8 Excellent
Oct. 2018
Pros:
Attendants were polite and picked us up and delivered us back to the residence.Cons:
Didn’t like that they couldn’t help me with the toll payment problem. (I didn’t have all the change for a unmanned coins only toll booth on the Illinois tollway. I’m from California. Upon returning the car, I informed the enterprise staff who referred me to the 800# Enterprise problem solver which they said could walk me through paying the toll online, but that person couldn’t help. Also I returned the car with more gas than it had when I received it. (1/4 tank over), I thought they would reimburse me for the difference but just gave me a business card saying I could get the gas credited on the next rental but I rarely rent cars. I dont think the business card would be honored in the future anyway.7.6 Good
Jul. 2017
Cons:
They had no porter on staff that would detail each car between use. Si the office staff had to clean this is not their forte so to speak5.6
Okay
22 reviewsCleanliness
4.7
Comfort
5.6
Pick-up/Drop-off
6.1
Value for money
5.9
2 locations in Saint Charles
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Reviews
10.0 Excellent
Jan. 2022
2.0 Mediocre
Apr. 2021
Pros:
The car was filthy inside and out. Obvious no protocol for Covid i’ve never seen such a filthy car that even smelled of smoke. The car had mechanical problem. the transmission jumped and car stalled every time you would come to a stop. it’s was scary to even drive.Cons:
everything!6.0 Good
Mar. 2021
Pros:
Staff good, suv was very user friendlyCons:
Inside windows were filthy, and so were the gauges and radio, when the sun was out you couldn’t see the road. Had to use my handkerchief to wipe window and then had to throw it away it was sickening10.0 Excellent
Dec. 2020
Pros:
Staff helpful and friendly Yolonda and Denise .Cons:
Will return to rent a vehicle with them again .4.8 Okay
Nov. 2019
Pros:
The staff was nice but didnt explain much. I felt rushed. Like they want to just be done with me and out of there way.Cons:
Slowed down and explain all the extras (and cost) that are available like the insurance and they toll plate so I don't need to use mine. Slow down when reviewing the car to make sure nothing is missed (scratches or leave of dirt in the car)2.4 Mediocre
Feb. 2019
Pros:
The employee at the drop off end in Port St. Lucie was pleasant and seemed to know, and enjoy, his job.Cons:
Car interior, windows and trunk were not clean. Staff in St. Charles office were not helpful. Mischarged for rental despite Kayak confirmation, and spent an hour over 2 calls trying to get it fixed. Got to FL to turn in car and found out the car they gave me the wrong car in St Charles IL!Avis
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Saint Charles
Budget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Saint Charles
Most popular car type | Mini |
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