Saint Charles car rentals

Cons: Didn’t like that they couldn’t help me with the toll payment problem. (I didn’t have all the change for a unmanned coins only toll booth on the Illinois tollway. I’m from California. Upon returning the car, I informed the enterprise staff who referred me to the 800# Enterprise problem solver which they said could walk me through paying the toll online, but that person couldn’t help. Also I returned the car with more gas than it had when I received it. (1/4 tank over), I thought they would reimburse me for the difference but just gave me a business card saying I could get the gas credited on the next rental but I rarely rent cars. I dont think the business card would be honored in the future anyway.

Cons: They had no porter on staff that would detail each car between use. Si the office staff had to clean this is not their forte so to speak

Cons: Car pulled right

Cons: They did not have sufficient time to clean the car properly

Cons: The initial car was left unclean and appeared to have animal hair left in the vehicle. One of our family members is extremely allergic to pets. When we asked the employee they understood why we were concerned but it took an additional 90 minutes to produce another vehicle & charges additional $110!

Cons: Car interior, windows and trunk were not clean. Staff in St. Charles office were not helpful. Mischarged for rental despite Kayak confirmation, and spent an hour over 2 calls trying to get it fixed. Got to FL to turn in car and found out the car they gave me the wrong car in St Charles IL!