Pick-up location | San Rafael |
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Car types | |
Rental locations | 6 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
5 locations in San Rafael
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Reviews
10.0 Wonderful
Apr. 2021
Pros:
Very friendly and not too pushy on sales for an upgrade.10.0 Wonderful
Jan. 2021
Pros:
Very friendly and helpful service from arrangements to pick up4.0 Mediocre
Nov. 2020
Pros:
Pickup was quickCons:
The car only had 1/3 of a tank of gas at pickup. Very disappointing to have to get gas right away. Also, this is a way they get more money out of you by making you return it at an exact amount that is not full. The car smelled terribly of cigarette smoke and made me feel sick the whole trip. Pickup was confusing as I had 3 different addresses for drop off. I called and spoke to someone asking which address was correct and she was not much help.10.0 Wonderful
Aug. 2019
Pros:
The staff was professional and helpful. Great overall interactions.10.0 Wonderful
May 2019
Cons:
Very good2.0 Poor
Aug. 2018
Cons:
I was relying on having a vehicle, and at the last minute I was left with nothing. All they offered was the phone number of a rental place over 20 miles away. I will never book through carrentals.com again. Forget Kayak (the UI sucks anyway). Book direct, it’s the only way to go.2 locations in San Rafael
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4.0 Mediocre
May 2021
Cons:
--instruction manual should be IN the car --remind the "pick-up" attendants to look at the person they are assisting in the moment --have "drop-off" office open on WEEKENDS. It's not fair to charge 2 extra days when the renter is late returning on a Friday AFTER 5:30 !!!10.0 Wonderful
Oct. 2020
Pros:
The team in San Rafael was very accommodating getting me into a great car last minute when Enterprise could not honor my reservation. They were sure to give me my options with limited inventory so that I could make the right decision for my one way trip. Great experience all around.2.0 Poor
Dec. 2019
Cons:
The vehicle was not available at the pick up area despite several calls with Hertz on its avaialbility2.0 Poor
Nov. 2019
Pros:
Unethical company who don't honor their cancellation policy.4.0 Mediocre
Aug. 2019
Cons:
Speeding check in. They had us waiting for over an hour to pick up our vehicle. No pick up service9.6 Wonderful
Apr. 2019
Pros:
Excellent at check inOne location in San Rafael
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9.6 Wonderful
Aug. 2018
Pros:
Need a large vehicle for a month. Most affordable options were off-brand rental agencies with very old (10+ years) vehicles. Avis offered almost new vehicles at the most affordable prices if you rented by the monthCons:
Cat wasn’t washed at pick-up but interior was clean.10.0 Wonderful
Apr. 2017
Pros:
Change of plans. I end up flying to Boise8.0 Very good
Sep. 2016
Pros:
Good mileage, easy pick-upCons:
Nothing6.8 Okay
Jul. 2016
Pros:
The car was comfortable and dependable.Cons:
I had to wait 2 hours to pick up the car as they didn't have any available/in stock. Bad communication between ordering online and reality. the clerk at avis was not expecting us at pick up time. He said we should have called to confirm.2.0 Poor
Jul. 2022
One location in San Rafael
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4.0 Mediocre
Oct. 2019
Cons:
no on-site or street parking at location; had to leave my car about 1/2 mile away at a Home Depot lot. vehicle had a poor alignment and pulled slightly as well as having a vibration like a tire was out of balance.8.0 Very good
Oct. 2016
Pros:
No extra charges for pick up/drop-off at different locations in same area. No fee for wife to drive as well. Chrysler was fuel efficient and performed well. Overall, a very good experience5.6 Fair
Dec. 2015
Pros:
Good vehicleCons:
Too expensive for a daily rental. Additionally, I was overcharged when I returned the vehicle at LAX. I had to go to adjustment desk and have charges corrected reducing my bill by over $100. Not a positive experience.10.0 Wonderful
Sep. 2021
One location in San Rafael
Most popular car type | Economy |
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