Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
2.0
Cons: I tried to pick up my pre-payed car early. It wasn’t ready and I couldn’t make it back before they closed. I asked when they open and was told 7:30. When I arrived the next morning I was told my reservation was cancelled as I didn’t pick it up on time and they kept my money. In a bind I had to rent another (actually the exact car that was there waiting for me). If you prepay, should you not be able to pick up when ever during that period as you PREPAYED?!?!?!!
review from
-
2.0
I need a phone call
Cons: they set up the car rental in the wrong town and I did not use this service
review from
-
4.4
Poor Customer Service
Pros: The car was clean, the price was right and the car got great mileage.
Cons: Inconsiderate office staff, who failed to provide pertinent information and expected me to wait unnecessarily.
review from
-
2.0
Reserved and Paid but No Car Available
Cons: Paid and reserved a vehicle but at the time of pick up there were no cars available. Our family was left rushing to find transportation and our plans was ruined.
review from
-
6.0
Pros: price
review from
-
10.0
The Best ever
Pros: The service and care was excellent!! I would definitely come back and rent from the same location and company again!
Cons: Nothing was unlikeable!! There were no issues! Thank you!
review from
-
10.0
Love those ladies!
Pros: Great service from Ana and team! Thanks!
review from
-
8.0
Cons: Upon returning the car, I was asked for the key. I handed over the only key I had and was asked were the "rest" of the key was. I informed the assistant manager that this is the only key I have (without tag and any other attachements). She informed me that she need to confirm that I was given only 1 key without tag with the McCarran office or she need to charge me $400.
review from
-
8.0
Pros: The vehicle was perfect, the rental agents were very nice and professional.
Cons: When I went into the rental office to return the van I didn't see a large raised area on the floor covering cords, I tripped on it and caught myself from falling by grabbing a chair. The area was painted yellow but no warning sign. Last night the top of my thigh was swollen, my back and foot are sore. I think changes need to be made so that the area is safe. The person that assisted me said that people trip on the area all of the time.
review from
-
7.6
Pros: Price and location to drop off
Cons: Nothing
review from
-
6.4
Didn't like the car, but everything else was okay
Pros: it was easy enough to pick up and drop off and when I changed my reservation to a different pick up location, the associate on the phone was very helpful.
Cons: Really not a fan of the Hundai Elantra. We had planned to get a compact car but when we went to pick up, the associate told us it was a "free upgrade" to the Elantra. I am seriously convinced the car was designed be someone who never drove a car before, especially in the rainy northwest. the angle of the rear windshield made it impossible to see out if there was any rain falling. Also the seats are not vertically adjustable, so It felt like I could barely see over the dashboard. Also the electronic interface was not the best when plugging in an iPhone. It would automatically start playing the music off my phone in alphabetical order, rather annoying. So my complaint isn't with Hertz directly, but that car... jeez.
review from
-
9.2
Pros: The customer service was amazing and The price of the rental was for the car was great especially for me reserving it the day before I needed it
review from
-
10.0
The Best ever
Pros: The service and care was excellent!! I would definitely come back and rent from the same location and company again!
Cons: Nothing was unlikeable!! There were no issues! Thank you!
review from
-
10.0
Love those ladies!
Pros: Great service from Ana and team! Thanks!
review from
-
9.2
Pros: The customer service was amazing and The price of the rental was for the car was great especially for me reserving it the day before I needed it
review from
-
8.0
Cons: Upon returning the car, I was asked for the key. I handed over the only key I had and was asked were the "rest" of the key was. I informed the assistant manager that this is the only key I have (without tag and any other attachements). She informed me that she need to confirm that I was given only 1 key without tag with the McCarran office or she need to charge me $400.
review from
-
8.0
Pros: The vehicle was perfect, the rental agents were very nice and professional.
Cons: When I went into the rental office to return the van I didn't see a large raised area on the floor covering cords, I tripped on it and caught myself from falling by grabbing a chair. The area was painted yellow but no warning sign. Last night the top of my thigh was swollen, my back and foot are sore. I think changes need to be made so that the area is safe. The person that assisted me said that people trip on the area all of the time.
review from
-
7.6
Pros: Price and location to drop off
Cons: Nothing
review from
-
2.0
Cons: I tried to pick up my pre-payed car early. It wasn’t ready and I couldn’t make it back before they closed. I asked when they open and was told 7:30. When I arrived the next morning I was told my reservation was cancelled as I didn’t pick it up on time and they kept my money. In a bind I had to rent another (actually the exact car that was there waiting for me). If you prepay, should you not be able to pick up when ever during that period as you PREPAYED?!?!?!!
review from
-
2.0
I need a phone call
Cons: they set up the car rental in the wrong town and I did not use this service
review from
-
4.4
Poor Customer Service
Pros: The car was clean, the price was right and the car got great mileage.
Cons: Inconsiderate office staff, who failed to provide pertinent information and expected me to wait unnecessarily.
review from
-
2.0
Reserved and Paid but No Car Available
Cons: Paid and reserved a vehicle but at the time of pick up there were no cars available. Our family was left rushing to find transportation and our plans was ruined.
review from
-
6.0
Pros: price
review from
-
6.4
Didn't like the car, but everything else was okay
Pros: it was easy enough to pick up and drop off and when I changed my reservation to a different pick up location, the associate on the phone was very helpful.
Cons: Really not a fan of the Hundai Elantra. We had planned to get a compact car but when we went to pick up, the associate told us it was a "free upgrade" to the Elantra. I am seriously convinced the car was designed be someone who never drove a car before, especially in the rainy northwest. the angle of the rear windshield made it impossible to see out if there was any rain falling. Also the seats are not vertically adjustable, so It felt like I could barely see over the dashboard. Also the electronic interface was not the best when plugging in an iPhone. It would automatically start playing the music off my phone in alphabetical order, rather annoying. So my complaint isn't with Hertz directly, but that car... jeez.
review from
