Tacoma Car Rentals

Cons: I tried to pick up my pre-payed car early. It wasn’t ready and I couldn’t make it back before they closed. I asked when they open and was told 7:30. When I arrived the next morning I was told my reservation was cancelled as I didn’t pick it up on time and they kept my money. In a bind I had to rent another (actually the exact car that was there waiting for me). If you prepay, should you not be able to pick up when ever during that period as you PREPAYED?!?!?!!

I need a phone call

Cons: they set up the car rental in the wrong town and I did not use this service

Poor Customer Service

Pros: The car was clean, the price was right and the car got great mileage.

Cons: Inconsiderate office staff, who failed to provide pertinent information and expected me to wait unnecessarily.

Reserved and Paid but No Car Available

Cons: Paid and reserved a vehicle but at the time of pick up there were no cars available. Our family was left rushing to find transportation and our plans was ruined.

Pros: price

Didn't like the car, but everything else was okay

Pros: it was easy enough to pick up and drop off and when I changed my reservation to a different pick up location, the associate on the phone was very helpful.

Cons: Really not a fan of the Hundai Elantra. We had planned to get a compact car but when we went to pick up, the associate told us it was a "free upgrade" to the Elantra. I am seriously convinced the car was designed be someone who never drove a car before, especially in the rainy northwest. the angle of the rear windshield made it impossible to see out if there was any rain falling. Also the seats are not vertically adjustable, so It felt like I could barely see over the dashboard. Also the electronic interface was not the best when plugging in an iPhone. It would automatically start playing the music off my phone in alphabetical order, rather annoying. So my complaint isn't with Hertz directly, but that car... jeez.