Cons: I had miscalculated the dates, so, wanted to delay by a week. I could not cancel on line. I tried by email, but the given email kept being rejected. Eventually I called my phone and canceled. Not very convenient. I had canceled hotels before thru kyak and that was much easier.
31 Jul 2017
Limited customer service
Pros: The interior of car was comfortable. Location of car rental to train station was great
Cons: Customer service. First, I was not completely sure of the terms based on conversation at checkout. Two: after finding car on street, we noticed Big ding on front right corner and several scratches on side panel. Agent was not aware. Three: returning car to lot and turning in keys to information person at train station did not seem like a good business.
Cons: I made the reservation on Kayak, they gave me the wrong address so I had to go to the airport. There, a very impolite lady from Budget, with zero customer service skills, refused to rent me a car, arguing she had no cars and there was no reservation.
That is why I am surprised Kayak has the guts to send me a review form for a rental that never happened.
27 Jan 2017
Dont respect reservations!!
Cons: I went to pick the car reserved on the day and time ageed but the girl at the airport place just say "im sorry we dont have no cars for rent" i ask about the point to reserve but she just keep saying sorry no cars. Two weeks ago happen the same and i thought that was for the season but seem like the usually do that. Dont trust them!!!
9 Jun 2017
Pros: Well on gas
Cons: It sounded like the AC was going to blow up! We requested a car and liked it because of the look advertised on the website but when we got to the shop to pick up it was a completely different car and a lot smaller than we planned for.