Pros: Pickup in Torrance and dropoff at LAX was easy and friendly. The car was mostly fine -- it even had satellite radio.
Cons: No modern car that lacks USB ports should be rented out. When people are traveling, this is a basic need. Similarly, no cars (especially hatchbacks and SUVs) should be rented out without a trunk cover. Travelers have luggage they need to hide from plain view. This car sort of had a cover (it was more like the spare tire cover) that I was able to rig up as a trunk cover, but it wasn't ideal.
4 Jan 2016
Car smells cigarette
Pros: The car are new and it easy to drop off
6 Jun 2016
Pros: The price was great, easy return, and the employee working was very professional.
Cons: I arrived on a Sunday, just after opening to pick up my car there was a line. Only 1 employee was working, and I kept hearing the employee tell everyone that the cars had not been cleaned yet, and it would be an additional 15-20 min. I was in a hurry and took mine without a cleaning. It wasn't too bad on the inside, so it worked out. No other complaints.
31 Aug 2016
Pros: The agents both in LA and Seattle were excellent
14 Nov 2016
Kayak online service overbooked
Pros: Kayak online service overbookedI had to drive 20 minutes to arrive to a location to pick up the rental only to be told that
Cons: I drove about 20 minutes to pick up my rental, only to be told that my reservations online were invalid, and that all vehicles were booked. The staff was nice and offered an appology, but this was an inconvenience that could have been avoided.
26 Nov 2016
Cons: I had set up a car to be rented at a certain time. 30 minutes after projected pickup I showed up at the counter. I was told there would be no car available for 5.5 hours. I was basically told sorry. You will have to deal with it. I called and complained and was told to just wait 30-45 minutes and hopefully a car shows up. One finally did. I proceeded on my way. However when I book a car, I expect it to be there. If I am charged for not picking a car up then they need to make it right when I book a car and one is not there.
13 Feb 2017
Cons: I made a small change in pick up location and the price initially almost doubled. We finally settled on a $50 increase over the quoted price and am still unhappy.
15 Feb 2017
Cons: The car smells so bad
19 Feb 2017
Cons: No walk around car when picking up. Had less than 1/4 tank of gas when I picked it up but didn't bother to call about it. Tried to call several days before rental with some questions and call would not go through As dialed.
29 Mar 2017
My car was given away. Caused alot of distress and
Pros: Great staff. Jennifer, Brad & Courtney were fantastic.
4 Dec 2016
Cons: I reserved a car rental on Kayak.com. But, when I went to Enterprise in Torrance, CA..to pick up the car I was told that I could not rent a car without a credit card. I gave my debit bank card with 2 forms of ID, but was told that I had to have a major credit card or an electric bill with my debt card and with that, I had to rent a car in the city in which I lived. Also, I was told that I would have to call an Enterprise Car Rental place in the area in which I lived to see if they could switch my reservations. I explained to the clerk at the front desk that I worked in the Torrance area down the street and reserved a rental there for convenience. But, that was not good enough. So, I had to go elsewhere at the last minute. I went across the street to Avis Car Rental, they were much more friendlier, professional, and accommodating. So, in my opinion..I give two Thumbs down to Enterprise.
11 Jan 2017
Pros: pick up and drop was easy and very quick. Enterpise personnel were friendly,attentive and efficient. Really appreciated their efforts.
Cons: The rental car office was closed at the time I was scheduled to pick the car up.
I reserved a minivan, but they only had a full van.
12 Feb 2016
Do not book budget at Santa Clarita new hall ranch
Pros: Nothing. Well wait, actually journey was playing when I walked in, so there's that!
Cons: Location did not have cars when arrived. Waited two extra hours. Had to book directly thru enterprise. Missed flight connection. Uber and taxi fees to and from this location twice to try and pickup.
22 Jul 2017
Cons: I got to the budget drop off in Torrance at 1:30 in the afternoon and there wasn't anybody around. I waited 20 mins. And the guy showed up. Maybe they need more than one person working there.
Pros: Nice car, fast service & very helpful attendant
Cons: Would have been nice to have a built in GPS, I didn't realize that wasn't standard
30 May 2017
Pros: Nothing, because I didn't get a car. When I arrive they told me they were out of cars and wouldn't have been any back in for two days. When I asked if they could help me find a car at another location they said they could not.
Cons: I didn't like anything about it because I didn't get to go on my vacation because I didn't get a car at Avis because they were sold out even though I had a reservation. Avis sucks