Horrible

Pros: They cancelled it

Cons: They cancelled it last minute! Ruined my plans

My pickup was scheduled for a time the office was closed

Pros: To be honest, the things I liked were overshadowed by the terrible experience I had when I picked up the car. No customer should be treated this rudely and with disrespect as I was. I'm a CFO and if the company I worked for treated it's customers as rudely as I was treated, we would soon be out of business.

Cons: My pickup was scheduled for noon and the Torrance, CA office was closed from noon to 1pm. This wasted an hour of my time. Nowhere did it say on my reservation that the office was closed during this time. If it did, I would have surely shown up at 11:45 to pick up my car. What was more frustrating was that there were two people there behind the counter when I arrived. One of the two was rude when I arrived to pick up the car telling me they were closed until 1pm and told me to "look at the sign" showing the office hours. They could have helped me but they just didn't want to. Not only will I never use Hertz again but I will go out of my way to advise people to not use them as well..

Cars not available

Pros: I received a call minutes before I went to pick up the car to inform me they did not have the large SUV. They would replace it with an Explorer. I explained to the lady that I owned an SUV so it didn’t make sense to rent if I was getting the smaller SUV. The whole point to rent was to have a large SUV not the same. She called me few hours later to let me know they found one. I was one of the lucky ones! Went I returned the SUV, three clients were being told that they did not have cars. I spoke to one of them and he told me he had been told he had to go to the airport. The three clients were told the same. Two of them had small children! They weren’t even offered a ride to the airport! Your not “exactly” add came to my mind as I witnessed what transpired. I guess I was one since I got the call and gave them the opportunity to find me a vehicle. Thanks, W. Jonas 310-864-2110

Cons: The clerk was friendly and courteous. No complaints there. The car was very clean and new! Thank you!

Cons: Don't know yet till they give me free gas

1st car had terrible odor

Pros: The second car was fine.

Cons: When I picked up my car, the windows were all open. As I drove away, I closed the windows to find a terrible odor. I immediately returned to the dispatcher, who said he was aware of the odor. I had to go back across the street to the office in the hotel in order to get a new car. If they knew of the problem, why did they give me the car in the first place?

Pros: Nothing

Cons: They didnt clarify on terms.