Heythrop Park Resort

The location and the building/grounds of the hotel itself

Staff were poor, customers were spitting indoors, very uncontrolled and loud partying throughout the hotel

The room was possibly the smallest hotel room i have ever stayed in. The room was not completely clean, the shower was not as i would expect a shower room to be, their was grouting missing in the tiles and not what i would expect from a building of this type. Breakfast was held until late which was a bonus, however there was not much staff to deal with this as tables were not set and it was all a little dis organised,.

Cleanliness

Looks nice from the drive in, good gardens.

Needs work on the out of date rooms. Bar food very poor. Clearly not enough staff hired to look after a hotel full of mostly annoying wedding parties. Pool/spa area a huge disappointment compared to the photos. Generally ok for a 3 star spa break but would recommend saving for a 4 star break instead.

Swimming pool and spa are nice and the parkland setting

Initial room was awful, twin beds overlooking dustbins for £100 per night not including breakfast. Another room was given when we complained, that one had a bathroom door which wouldn’t open or close and a horrible smell from the bathroom sink, cue room number three. No aircon in that part of the hotel so room hot. Weddings being held on the Friday and Saturday nights causing extremely loud music well after midnight, when we asked what the cut off time for the music was we were told 1am, ridiculous. We also had to get up every morning at 6.30am to get to Countryfile Live where we were working. Breakfast was poor, no fried eggs or couldn’t be done properly(8 eggs cracked to get two decent ones) . When we were moved to another dining room the last two days the juice was revolting, completely watered down. Dinner the first night salmon was very dry. Drink and breakfast vouchers were given to compensate but shouldn’t have to keep going to reception to complain. Keycard also wouldn’t work in this and the other room we had, more traipsing to reception.