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FAQs about flying with Citilink

  • What is Citilink's carry-on size allowance?

    On board Citilink flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Citilink assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Citilink fly to?

    Citilink offers direct flights to 46 cities in 5 different countries. Denpasar, Jakarta, and Surabaya are the most popular cities covered by Citilink.

  • What is Citilink’s primary hub?

    Citilink concentrates most of its flight operations in Jakarta.

  • How does KAYAK find such low prices on Citilink flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Citilink.

  • What’s the cheapest route that Citilink flies?

    In the last 72 hours, the cheapest route flown by Citilink found on KAYAK was from Denpasar to Surabaya, with a price of C$ 112 for a round-trip.

  • What are the most popular airports for Citilink flights to depart from?

  • Is Citilink part of an airline alliance?

    No, Citilink is not part of an airline alliance.

  • How many destinations does Citilink fly to?

    In total, Citilink flies to 49 destinations.

See more FAQs

Citilink customer reviews

7.8
GoodBased on 13 verified guest reviews
8.3Crew
6.8Food
7.8Comfort
6.4Entertainment
7.8Boarding

Traveler rating:
Sort by:
V
6.4 Okay
PNH-CGK
Pros:I have traveled to over 60 countries and I’m not prone to negative feedback but checking in a bag on Citilink in Phnom Penh was the most unhelpful customer service situation I’ve ever experienced. The Citilink website indicated one charge (which I had prepared for) for excess weight of luggage but the check-in counter charged more and only in US cash - so when I could not get my pin to work to get the additional cash, they sat back, grimaced at me, and told me they really didn’t care, I’d have to leave my bag, they couldn’t let me pay in IDR (rupiah) or pay in Jakarta, didn’t have credit card to let me charge, or pay pal, Venmo, or any other way to pay. The airport cashier wouldn’t exchange rupiah. Again, they didn’t care. One woman told me I could wire her the money into her personal bank account, though. The cashier just told them to bring my bags out and told me I should just take them back, whatever, call someone. If I left them, I asked how I would pay because they only take cash and in Phnom Penh, but they couldn’t answer. They couldn’t even lend me a bag to take things out of my bag. Luckily, I was wearing a scarf and used it be a makeshift bag for myself to unpack enough from my suitcase to bring the bag down to the amount of cash I had. I barely was able to board my flight. Of all these people, one of the ticket gentlemen was kind enough to walk me through to board the plane, apologizing for everyone.
Cons:Citilink is a budget airline and I get that they keep overhead down with charging people for luggage but they need to do 2 things; put the costs of their charges on their website for consistency and to support the customer experience, have at least one credit card option in an airport ticket booth. Help their employees be better than that kind of behavior. In this day and age, Paypal credit card app processing can even be done on a phone. There’s zero reason to not allow at least some flexibility with payment, even if it’s processed on their website.
V
7.3 Good
HLP-SUB
Pros:Professional, straightforward. Food and entertainment not rated. Not available for short trips. Food for additional payment, not tried. Prices seem reasonable.
Cons:Advertise with merchandise, which is not available.
H
6.0 Okay
CGK-SUB
Would be better if kayak could track this flight. No update and tracke for the gate in kayak for this flight
V
10.0 Wonderful
HLP-KNO
Cons:Please warn the passengers who not obey the flight rules, such as turning on the mobile phones before the plane stop and so on.
K
7.3 Good
HLP-SUB
Pros:Citilink always does the best to smoothen the boarding process.
Cons:The departure hall was messy. If flights get delayed, there is not sufficient capacity.
V
8.0 Very good
SUB-HLP
Pros:High commitment to be on time.
Cons:The machines for self-check in have been removed. That was previously very conventent. Citilink advertises with branded e-toll cards, but I can't get them anywhere.

Citilink flight status

Sat 7/13

Citilink route map - Which destinations does Citilink fly to?

Find out which destinations you can fly to direct with Citilink by entering your departure airport. If you want to know if Citilink flies a certain route, enter both the departure and destination airport before hitting search.
Sat 7/13

All Citilink flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
250Makassar (UPG)Jayapura (DJJ)3h 45m
423Samarinda (AAP)Jakarta (CGK)2h 10m
461Samarinda (AAP)Surabaya (SUB)1h 30m
491Banjarmasin (BDJ)Jakarta (CGK)1h 45m
795Banjarmasin (BDJ)Semarang (SRG)1h 25m
493Banjarmasin (BDJ)Surabaya (SUB)1h 20m
432Bandung (BDO)Balikpapan (BPN)2h 15m
825Bandung (BDO)Denpasar (DPS)1h 45m
1995Bandung (BDO)Jakarta (HLP)1h 0m
1626Bandung (BDO)Yogyakarta (JOG)1h 25m
813Bandung (BDO)Medan (KNO)2h 15m
955Bandung (BDO)Pekanbaru (PKU)1h 40m
815Bandung (BDO)Palembang (PLM)1h 15m
1511Bandung (BDO)Surabaya (SUB)2h 25m
1665Bajawa (BJW)Kupang (KOE)1h 20m
993Bengkulu City (BKS)Jakarta (CGK)1h 20m
433Balikpapan (BPN)Bandung (BDO)2h 0m
425Balikpapan (BPN)Jakarta (CGK)2h 15m
444Balikpapan (BPN)Denpasar (DPS)1h 30m
441Balikpapan (BPN)Surabaya (SUB)2h 0m
429Balikpapan (BPN)Makassar (UPG)1h 5m
785Balikpapan (BPN)Yogyakarta (YIA)1h 35m
945Batam (BTH)Jakarta (CGK)1h 45m
924Batam (BTH)Medan (KNO)1h 30m
956Batam (BTH)Padang (PDG)1h 20m
934Batam (BTH)Pekanbaru (PKU)1h 0m
988Batam (BTH)Palembang (PLM)1h 5m
415Batam (BTH)Pontianak (PNK)1h 15m
951Batam (BTH)Surabaya (SUB)2h 25m
11Banda Aceh (BTJ)Medan (KNO)1h 5m
1381Baubau (BUW)Makassar (UPG)1h 20m
703Banyuwangi (BWX)Jakarta (CGK)1h 45m
1682Banyuwangi (BWX)Denpasar (DPS)0h 25m
422Jakarta (CGK)Samarinda (AAP)2h 20m
490Jakarta (CGK)Banjarmasin (BDJ)1h 45m
992Jakarta (CGK)Bengkulu City (BKS)1h 20m
424Jakarta (CGK)Balikpapan (BPN)2h 5m
944Jakarta (CGK)Batam (BTH)1h 45m
702Jakarta (CGK)Banyuwangi (BWX)1h 45m
966Jakarta (CGK)Jambi (DJB)1h 15m
690Jakarta (CGK)Denpasar (DPS)2h 0m
880Jakarta (CGK)Siborong-Borong (DTB)2h 0m
920Jakarta (CGK)Medan (KNO)2h 25m
502Jakarta (CGK)Kuala Lumpur (KUL)2h 20m
632Jakarta (CGK)Labuan Bajo (LBJ)2h 15m
640Jakarta (CGK)Praya (LOP)1h 55m
300Jakarta (CGK)Manado (MDC)3h 25m
750Jakarta (CGK)Malang (MLG)1h 35m
958Jakarta (CGK)Padang (PDG)1h 50m
972Jakarta (CGK)Pangkalpinang (PGK)1h 15m
938Jakarta (CGK)Pekanbaru (PKU)1h 55m
984Jakarta (CGK)Palembang (PLM)1h 15m
522Jakarta (CGK)Singapore (SIN)1h 40m
762Jakarta (CGK)Surakarta City (SOC)1h 20m
802Jakarta (CGK)Semarang (SRG)1h 25m
736Jakarta (CGK)Surabaya (SUB)1h 40m
976Jakarta (CGK)Tanjung Pandan (TJQ)1h 5m
426Jakarta (CGK)Makassar (UPG)2h 55m
774Jakarta (CGK)Yogyakarta (YIA)1h 10m
501Dili (DIL)Denpasar (DPS)1h 50m
967Jambi (DJB)Jakarta (CGK)1h 15m
251Jayapura (DJJ)Makassar (UPG)3h 30m
822Denpasar (DPS)Bandung (BDO)1h 35m
445Denpasar (DPS)Balikpapan (BPN)1h 55m
1683Denpasar (DPS)Banyuwangi (BWX)0h 40m
691Denpasar (DPS)Jakarta (CGK)2h 0m
500Denpasar (DPS)Dili (DIL)23h 55m
197Denpasar (DPS)Jakarta (HLP)2h 0m
554Denpasar (DPS)Perth (PER)3h 50m
699Denpasar (DPS)Surabaya (SUB)1h 0m
342Denpasar (DPS)Makassar (UPG)1h 40m
881Siborong-Borong (DTB)Jakarta (CGK)2h 10m
21Siborong-Borong (DTB)Jakarta (HLP)2h 10m
1641Ende (ENE)Kupang (KOE)1h 0m
311Gorontalo (GTO)Makassar (UPG)1h 35m
1994Jakarta (HLP)Bandung (BDO)1h 5m
196Jakarta (HLP)Denpasar (DPS)2h 0m
20Jakarta (HLP)Siborong-Borong (DTB)1h 55m
1107Jakarta (HLP)Yogyakarta (JOG)1h 30m
22Jakarta (HLP)Medan (KNO)2h 20m
198Jakarta (HLP)Praya (LOP)2h 20m
164Jakarta (HLP)Malang (MLG)1h 30m
46Jakarta (HLP)Padang (PDG)1h 45m
88Jakarta (HLP)Palembang (PLM)1h 15m
126Jakarta (HLP)Surakarta City (SOC)1h 30m
144Jakarta (HLP)Semarang (SRG)1h 25m
178Jakarta (HLP)Surabaya (SUB)1h 55m
74Jakarta (HLP)Tanjung Pandan (TJQ)1h 5m
1973Jakarta (HLP)Bandar Lampung (TKG)0h 35m
132Jakarta (HLP)Yogyakarta (YIA)1h 0m
1627Yogyakarta (JOG)Bandung (BDO)1h 25m
1106Yogyakarta (JOG)Jakarta (HLP)1h 30m
1525Yogyakarta (JOG)Surabaya (SUB)1h 30m
333Kendari (KDI)Makassar (UPG)0h 55m
812Medan (KNO)Bandung (BDO)2h 25m
925Medan (KNO)Batam (BTH)1h 40m
10Medan (KNO)Banda Aceh (BTJ)1h 5m
921Medan (KNO)Jakarta (CGK)2h 25m
25Medan (KNO)Jakarta (HLP)2h 20m
536Medan (KNO)Kuala Lumpur (KUL)1h 5m
514Medan (KNO)Penang (PEN)1h 0m
928Medan (KNO)Pekanbaru (PKU)1h 10m
780Medan (KNO)Yogyakarta (YIA)2h 55m
1664Kupang (KOE)Bajawa (BJW)1h 20m
1640Kupang (KOE)Ende (ENE)0h 55m
1604Kupang (KOE)Labuan Bajo (LBJ)1h 35m
601Kupang (KOE)Surabaya (SUB)2h 10m
1612Kupang (KOE)Waingapu (WGP)1h 20m
1399Padang (KSR)Makassar (UPG)0h 50m
503Kuala Lumpur (KUL)Jakarta (CGK)2h 30m
537Kuala Lumpur (KUL)Medan (KNO)1h 25m
1393Makassar (UPG)1h 20m
633Labuan Bajo (LBJ)Jakarta (CGK)2h 10m
1605Labuan Bajo (LBJ)Kupang (KOE)1h 35m
1395Palopo (LLO)Makassar (UPG)1h 5m
641Praya (LOP)Jakarta (CGK)2h 0m
199Praya (LOP)Jakarta (HLP)2h 25m
673Praya (LOP)Surabaya (SUB)1h 20m
301Manado (MDC)Jakarta (CGK)3h 20m
306Manado (MDC)Makassar (UPG)1h 50m
751Malang (MLG)Jakarta (CGK)1h 30m
165Malang (MLG)Jakarta (HLP)1h 50m
1333Ampana Kota (OJU)Makassar (UPG)1h 35m
957Padang (PDG)Batam (BTH)0h 40m
959Padang (PDG)Jakarta (CGK)1h 50m
47Padang (PDG)Jakarta (HLP)1h 45m
515Penang (PEN)Medan (KNO)1h 5m
555Perth (PER)Denpasar (DPS)3h 45m
973Pangkalpinang (PGK)Jakarta (CGK)1h 15m
954Pekanbaru (PKU)Bandung (BDO)2h 0m
935Pekanbaru (PKU)Batam (BTH)1h 0m
939Pekanbaru (PKU)Jakarta (CGK)2h 0m
929Pekanbaru (PKU)Medan (KNO)1h 5m
782Pekanbaru (PKU)Yogyakarta (YIA)2h 10m
451Palangkaraya (PKY)Surabaya (SUB)1h 25m
810Palembang (PLM)Bandung (BDO)1h 20m
989Palembang (PLM)Batam (BTH)1h 5m
985Palembang (PLM)Jakarta (CGK)1h 15m
89Palembang (PLM)Jakarta (HLP)1h 10m
1952Palembang (PLM)Bandar Lampung (TKG)1h 0m
414Pontianak (PNK)Batam (BTH)1h 15m
523Singapore (SIN)Jakarta (CGK)1h 55m
763Surakarta City (SOC)Jakarta (CGK)1h 10m
127Surakarta City (SOC)Jakarta (HLP)1h 25m
794Semarang (SRG)Banjarmasin (BDJ)1h 25m
803Semarang (SRG)Jakarta (CGK)1h 20m
145Semarang (SRG)Jakarta (HLP)1h 10m
460Surabaya (SUB)Samarinda (AAP)1h 35m
492Surabaya (SUB)Banjarmasin (BDJ)1h 15m
1510Surabaya (SUB)Bandung (BDO)2h 0m
440Surabaya (SUB)Balikpapan (BPN)1h 50m
950Surabaya (SUB)Batam (BTH)2h 20m
737Surabaya (SUB)Jakarta (CGK)1h 35m
698Surabaya (SUB)Denpasar (DPS)1h 0m
179Surabaya (SUB)Jakarta (HLP)1h 30m
1524Surabaya (SUB)Yogyakarta (JOG)1h 30m
600Surabaya (SUB)Kupang (KOE)2h 5m
672Surabaya (SUB)Praya (LOP)1h 10m
450Surabaya (SUB)Palangkaraya (PKY)1h 25m
354Surabaya (SUB)Makassar (UPG)1h 45m
977Tanjung Pandan (TJQ)Jakarta (CGK)1h 5m
75Tanjung Pandan (TJQ)Jakarta (HLP)1h 10m
1972Bandar Lampung (TKG)Jakarta (HLP)0h 55m
1955Bandar Lampung (TKG)Palembang (PLM)1h 5m
428Makassar (UPG)Balikpapan (BPN)1h 10m
1380Makassar (UPG)Baubau (BUW)1h 30m
427Makassar (UPG)Jakarta (CGK)2h 45m
343Makassar (UPG)Denpasar (DPS)1h 40m
310Makassar (UPG)Gorontalo (GTO)1h 30m
332Makassar (UPG)Kendari (KDI)0h 55m
1398Makassar (UPG)Padang (KSR)0h 50m
1392Makassar (UPG)0h 45m
1394Makassar (UPG)Palopo (LLO)1h 5m
307Makassar (UPG)Manado (MDC)1h 40m
1332Makassar (UPG)Ampana Kota (OJU)1h 40m
355Makassar (UPG)Surabaya (SUB)1h 30m
778Makassar (UPG)Yogyakarta (YIA)1h 55m
1613Waingapu (WGP)Kupang (KOE)1h 15m
784Yogyakarta (YIA)Balikpapan (BPN)1h 45m
775Yogyakarta (YIA)Jakarta (CGK)1h 30m
133Yogyakarta (YIA)Jakarta (HLP)1h 5m
781Yogyakarta (YIA)Medan (KNO)2h 55m
783Yogyakarta (YIA)Pekanbaru (PKU)2h 15m
779Yogyakarta (YIA)Makassar (UPG)1h 50m
1672Denpasar (DPS)Praya (LOP)0h 40m
1673Praya (LOP)Denpasar (DPS)0h 40m
More flight routes

Citilink contact information

Citilink information

IATA CodeQG
Routes186
Top routeJakarta Soekarno-Hatta Intl Airport to Denpasar
Airports served49
Top airportJakarta Soekarno-Hatta Intl

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