Moderna

Only the location.

We arrived in Coimbra around 11 am, we could only check-in at 15 pm, although it had been confirmed that a check-in between 11 &12h in the morning would be possible. Nowhere in the conditions it was mentioned that the check-in was from 15h. So we had to leave our luggage and there was no safe, closed room to store the luggage. Although I sent them a mail and got confirmation that a safe luggage room was available. We had to leave our luggage in the reception room, where everybody could come in. The beds were very uncomfortable, the pillows were simply awful. They had a very bad smell and they were wrapped in some kind of hard plastic. Airco only worked when we were in the room, it made a lot of noise so we couldn't leave it on during the night. The bathroom was so small, especially the shower. We could hardly turn around, and we are both very slim people. There was a lot of noise outside during the night. The hotel hasn’t got any sound isolation, we heard everything from the other guests.