Best Western Cold Lake Inn

The hotel staff is ALWAYS so nice, pleasant and willing to please. The room on the 2nd floor I was booked in looked directly at a brick wall - literally directly. Thankfully I was given another room.

The toilet did not flush. And since I checked in late in the evening, I did not discover that fact until the crack of dawn so I had to go to the lobby to use the ladies room - eek. The gentleman at the desk offered another room for me to use but I declined.

Breakfast and service was very good Dinner was disappointing--We ordered the beef pot roast roast which it was not. A pot roast is made from less tender cuts of beef and slow cooked for 3 to 4 hours. The meat in our pot roast had grill marks and cut into strips. This leads me to believe over cooked steak meat was used

see above Ask the chef to serve a real pot roast--it would be most enjoyable.

The room was nice and clean. The pool was clean too.

There was no breakfast included in the room but there was a breakfast buffet available in the restaurant which was o.k.

Overall evrything was really good

The fact the keys cards didn’t work. Almost every time we left the room we had to have the keys redone. Every time I had to go to the front desk I was told to keep them away from my cell. This isn’t the first time I have travelled and they were not put near a cell and they were told that however I kept being treated like a child and an idiot and being told the same thing. We had to have the key cards reset over ten times. Maybe someone showed have looked into it a little more to see what the issue was. 2 of the staff were really rude about it. I was asked for ID on Sunday morning when it happened again and I told her my wallet was in the room and I was locked out. The night had to tell her I was good before she would get me another key. I understand policies however it was a big inconvience to keep going up to our room and then back down. One of the front desk staff even told me say they were having issues with the key pad that programs them so why I was being treated like a child is beyond me. I travel a lot for work and have never had this amount of issues with a key card before.

The hot breakfast served as a sit down meal at the restaurant was very nice. The staff was very nice as well. THe room was spacious and clean. The deep bath was pleasant.

I was in the motel section. First room on the corner, near the street. I questioned the safety and was afraid that it would be noisy. Everything turned out ok but I would still ask to be in the main building next time.