Okay

Apr 2017

4.2

Old and outdated

Restaurant food was gr

Reservation was made thru Kayak but hotel had no record of it. Manager and staff were rude and defensive. They showed no concern about our concerns. Alex was curt and dismissive. Even when confronted with obvious physical problems (shower doesnt work), manager said I was at fault since I didnt tell them the night before. (Hello...I didnt take a shower til morning.) Since I reserved thru kayak, they wouldnt refund any $. Spas were in need of maintenance and renovation. Curtains were ripped and outdated. Vagrants were hanging out under the patio covers of the property and made us feel our vehicle was unsafe and unprotected. Nothing like what we hoped or expected.

Okay

Sep 2016

6.0

Love the mineral water, but....

The mineral water is great and the pools are open 24hrs for registered guests.

Accidentally left my cell phone in the room when vacating. Called hotel to ask if they recovered it; nothing had been found. Traced my phone (thank you Samsung) using GPS to a residence in Desert Hot Springs and retrieved it from a hotel employee. As Shakespeare wrote, "All's well that ends well."

Poor

May 2016

2.0

Public can pay to get into the pool. Very cheap an

Nothing.

didn't stay. The room we booked was a king. Was told when we got there they only had a double queen. When we went to the room it was still being cleaned and the maid was smoking weed in the room while cleaning it. The room even if it were clean would have still been terrible.

Okay

Feb 2015

4.2

What I really liked is a swimming pool. It was clean, big and a water temp was good for swim!

The room what we got for this price was wery poor, worn-out. The whole Hotel needs restoration!!

Okay

Nov 2014

6.0

Quiet but needs to be updated

the spas were great as usual, only one was cold but the rest were lukewarm to hot, used to be more varied on the spas temperatures,

the pool temp should've have been colder. it was like bathwater and not real condusive for swimming. The rooms were comfy, need to upgrade to flat screens on the TV's, A/C should be cranking out more cold air, took a while to cool down he room.