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(Round-trip)
Airports
Origin
Vancouver
C$ 247
only
C$ 247
Edmonton
C$ 296
only
C$ 296
Victoria
C$ 260
only
C$ 260
Calgary
C$ 319
only
C$ 319
Toronto
C$ 304
only
C$ 304
Destination
Palm Springs
C$ 247
only
C$ 247
Tue, 10 Apr
YVR
PSP
6h 48m
Tue, 17 Apr
PSP
YVR
20h 58m
C$ 247
Trip: 8 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 17 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.1
Food
7.2
YVR
PSP
Excellent 9.2

The flight out was smooth and on time. The food was fine, but not especially noteworthy. The seats were comfy overall. And I was on the aisle, which I like. Crew was personable and efficient. And the crew on the return flight (YVR to PSP on 11/27) was hilarious on the intercom. They seem to really enjoy their work. That made it nice since we left late. Also, we had a lot of turbulence on the return flight, but they hustled to give service in spite of having to be seated for long stretches. They did a fine job.

Had a posted 20 minute delay on the screen at the airport. We actually left one hour late. Not a huge deal. And although the posted flight time was 2:50 in length, we made it in about 2:15, which made up some of the time we were delayed. Seats are a little low in the underside to stow a bag. Standing up it would not fit, nor would it when laying down. There are small storage containers under the seats which prevent bags from getting tucked in.

YYC
PSP
Okay 5.6

Crew

- Booked using points & not offered the option to pre-order a meal - only non perishable food choices on board - flight delayed, crew at gate not well informed

YVR
PSP
Good 7.3

Boarding back to front makes sense. Reasonable amount of overhead storage. Flight attendants always friendly

Didn't know that Westjet App had to be downloaded ahead of time for entertainment.

YYZ
PHX
Mediocre 2.6

The information given by the pilot overhead was timely and well delivered. The flight was smooth and we arrived safely.

We sat for 4 hours on the runway. Aside from 1 crew member, they were impersonal, rude, and unaccomodating. They pilot spoke overhead very pleasantly and apologetically and encouraged walking around and using the restroom but they crew gave everyone a hard time. There was no offer of complementary food service or compensation for anyone despite being on the plane for double the amount of time planned. Finally, the in flight entertainment worked for maybe half hour of the actual flight with no explanation or acknowledgement.

YVR
YYZ
Good 7.0

Snacks and service. Left on time.

Seats didn't have charging slots.

Sun, 4 Mar
YYJ
PSP
6h 40m
Tue, 6 Mar
PSP
YYJ
11h 10m
C$ 260
Trip: 3 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16027 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
BOS
ATL
Okay 4.0

Comfort Plus allowed us to board early, useful USB ports.

ECP
ATL
Excellent 9.6

We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future.

Smaller plane but ok for short flight

BOS
BNA
Excellent 8.0

Service vey Good. Nice choices. Comfort seating very nice

WiFi awful. Useless.

ATL
JNB
Okay 4.0

Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option.

SJC
SLC
Excellent 8.8

Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s.

for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight.

Tue, 8 May
YVR
PSP
6h 24m
Wed, 16 May
PSP
YVR
7h 25m
C$ 260
Trip: 9 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 5 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
ZRH
YYZ
Okay 4.6

Vegetarian food needs lots of improvement

YYZ
PIT
Okay 4.4

Nothing

This was probably the worst handled flight I have been on; there was first a slight delay, then a longer delay, then a much longer delay, all of which one could find out only after checking online; there were no announcements about the delay until after the scheduled time of departure; then there was another announcement that there was a mechanical problem and we'll be apprised of the situation at 7pm (the flight was scheduled at 6:25). The person at the counter disappeared. At 7:30, the gate changed to a different flight altogether--still no announcement, still no person at the gate. When a different person finally appeared and I asked her what happened to the Pittsburgh flight, she said, it's here, it'll be departing at this precise gate shortly. At that exact time, the PA system had an announcement that the flight to Pittsburgh is now scheduled at gate 86 at 7.01 (yes, 7:01, even though it was already after 7:30). When we went to gate 86, there, of course, was another flight there. After waiting some more, the woman at the first counter now appeared at gate 86 and said the flight was to be at gate 88. Until the very end when we boarded, gate 88 continued to say the flight was to Columbus. Absolutely abysmal customer service. (Even the boarding was handled badly, but at that time we didn't even care.) I am never recommending Air Canada.

OGG
YYC
Okay 5.0

Friendly crew. Coach seats have okay room compared to some other carriers.

At least from my experience, Air Canada is late half the time. This last leg was 6 hours late. No check-in availability notification on the second leg, and I got the flight delay notification after I landed (6 hours later)! Pretty useless. Everything is nickle and dimed with no included food except for the tiny snack thing on a 6 hour flight. It's pretty difficult to get their app to work for entertainment.

YUL
MIA
Okay 4.6

Nice flight, staff

Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured. Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons...

YYC
OGG
Okay 5.0

Rouge set up of the plane. Bring back air canada please

Wed, 18 Apr
YYJ
PSP
6h 06m
Wed, 25 Apr
PSP
YYJ
6h 58m
C$ 267
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 19 Mar
YYZ
PSP
19h 29m
Thu, 22 Mar
PSP
YYZ
16h 35m
C$ 304
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 28211 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
LAS
DFW
Excellent 8.0

Flight was punctual and service was good.

Gate change

PHX
GEG
Good 7.3

The crew was friendly and informative. They were very helpful. The

The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot.

DFW
FLL
Excellent 8.0

No issues at all

N/A

DCA
CLT
Excellent 8.6

My wife is hypoglycemic and requires food. The flight was so early that none of the terminal restaraunts were open, nor did the plain have food for any passengers accept first class. I've purchased a box on other flights, but this one did not provide an option for a box lunch or breakfast.

CLT
LGA
Excellent 10.0

Ability to upgrade to first class

Security taking forever

Mon, 26 Feb
YYZ
PSP
13h 25m
Thu, 1 Mar
PSP
YYZ
12h 30m
C$ 366
Trip: 4 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 54591 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
IAH
SAN
Mediocre 2.6

The staff were fine, nothing really great, but nothing bad either.

So, we'll start with boarding. Why airlines can't figure out to board the plane from back to front is beyond me. No, let's load front to back so everyone has to uncomfortably shove past the people who have already taken their seats at the front of the plane. Then you get back there and all the overhead bins are full because everyone takes as many bags as possible onto the plane. Then you have to sacrifice the already tiny amount of foot room, "to put the bag fully underneath the seat in front of you." At this point you should be fine, except if you're over five and a half feet tall (I don't know if that's true I'm 6'2" and 275 lbs,) because then your knees are going to be buried so deep in the chair in front of you that the person up there doesn't even need a seat they can just sit on your knees. Luckily for you tall people, they put a nice metal rod just about knee level to really dig in and cause pain . . . Yay! Being a big guy, you try to be considerate and fold your arms in to give the person next to you as much space as possible, but don't expect that back as they'll spread out and become as wide as possible. Then to distract yourself from the discomfort, you try to use the free in flight entertainment via the United app, but "it's not available right now." In summation either be short and small or be rich and buy the seats with extra legroom when you fly United.

ORD
ATL
Okay 5.6

I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee.

I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight.

MUC
IAD
Excellent 10.0

I am muslim, but I forgot to arrange the kind of food I would prefer during the flight, and the gentlement I talked to said let me see what I could do to help you about it, and few minutes later came up with muslim meal. I was really happy! Thank you all again.

Nothing.

DEN
IAH
Mediocre 2.0

Nothing

Never made it. Stuck in Denver.

LGA
IAH
Good 6.3

I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity.

Tue, 10 Apr
YVR
PSP
5h 48m
Wed, 18 Apr
PSP
YVR
5h 52m
C$ 254
Trip: 9 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 17 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.1
Food
7.2
YYZ
PHX
Mediocre 2.6

The information given by the pilot overhead was timely and well delivered. The flight was smooth and we arrived safely.

We sat for 4 hours on the runway. Aside from 1 crew member, they were impersonal, rude, and unaccomodating. They pilot spoke overhead very pleasantly and apologetically and encouraged walking around and using the restroom but they crew gave everyone a hard time. There was no offer of complementary food service or compensation for anyone despite being on the plane for double the amount of time planned. Finally, the in flight entertainment worked for maybe half hour of the actual flight with no explanation or acknowledgement.

YYC
PHX
Okay 5.3

Friendly staff.

Flight Late by Over 1 Hour due to deicing which they should have built into their boarding time schedule and two passenger did not show up causing further delays.

YVR
PSP
Excellent 9.2

The flight out was smooth and on time. The food was fine, but not especially noteworthy. The seats were comfy overall. And I was on the aisle, which I like. Crew was personable and efficient. And the crew on the return flight (YVR to PSP on 11/27) was hilarious on the intercom. They seem to really enjoy their work. That made it nice since we left late. Also, we had a lot of turbulence on the return flight, but they hustled to give service in spite of having to be seated for long stretches. They did a fine job.

Had a posted 20 minute delay on the screen at the airport. We actually left one hour late. Not a huge deal. And although the posted flight time was 2:50 in length, we made it in about 2:15, which made up some of the time we were delayed. Seats are a little low in the underside to stow a bag. Standing up it would not fit, nor would it when laying down. There are small storage containers under the seats which prevent bags from getting tucked in.

YYZ
YYC
Excellent 8.0

I liked the fact that all the movies food and beverages were included in my Plus seat.

This was my first time booking a PLUS seat and never realized that row 2A seat sucks. Its a bulkead row seat that is by the window. This seat was worse to sit in than any other seat on the plane. This seat is located were the plane starts to curve in toward the front of the plane reducing the seat width, I have a 33" waist and it was tight. The arm wrests in this row don't come up as they stow your table, as well the leg room is only as good as a regular seat because of the bulkhead location. So FYI do not book this seat on a long flight.

YVR
PSP
Mediocre 3.6

It took an hour and a half for the flight attendant to reach the fifth row to offer refreshment an then announced they had run out of red wine. Apparently she failed to check the stock before departure.

Wed, 11 Apr
YVR
PSP
7h 19m
Wed, 18 Apr
PSP
YVR
5h 52m
C$ 274
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 1 Apr
YYZ
PSP
10h 20m
Mon, 9 Apr
PSP
YYZ
19h 35m
C$ 304
Trip: 9 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 28211 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
LHR
JFK
Excellent 9.3

Great flat beds, entertainment, noise cancelling headphones. Awesome 3 course meal.

Could have made the bar area more exciting ... as Virgin Atlantic bars do.

LHR
ORD
Mediocre 2.0

Nothing really. I will never book from Kayak ever

Everything

ORD
CLT
Mediocre 3.0

Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time.

SJU
MIA
Excellent 9.3

New onboard entertainment

LAS
DFW
Excellent 8.0

Flight was punctual and service was good.

Gate change

Fri, 20 Jul
YVR
PSP
3h 01m
Mon, 30 Jul
PSP
YVR
2h 50m
C$ 276
Trip: 11 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 17 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.1
Food
7.2
YYZ
YYC
Excellent 8.0

I liked the fact that all the movies food and beverages were included in my Plus seat.

This was my first time booking a PLUS seat and never realized that row 2A seat sucks. Its a bulkead row seat that is by the window. This seat was worse to sit in than any other seat on the plane. This seat is located were the plane starts to curve in toward the front of the plane reducing the seat width, I have a 33" waist and it was tight. The arm wrests in this row don't come up as they stow your table, as well the leg room is only as good as a regular seat because of the bulkhead location. So FYI do not book this seat on a long flight.

YEG
YYZ
Good 7.0

Nice, professional crew.

I have a dog in the plane with me. None of my flights offered to make me board first. It harder to move through the aisle by myself with my pup in her carrier and my personal effect . Some nice passengers helped me when they saw I was struggling but O feel that is the crew's job.

YVR
YYZ
Okay 5.3

No much..

To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye..

LGW
YYZ
Okay 4.6

Crew was great cabin service was good, entertainment was good

Start loading at 10 takeoff at 11:45 late because of loading luggage. Maybe if we start loading at 11 we would not have to sit ther for so long

YVR
PSP
Excellent 9.2

The flight out was smooth and on time. The food was fine, but not especially noteworthy. The seats were comfy overall. And I was on the aisle, which I like. Crew was personable and efficient. And the crew on the return flight (YVR to PSP on 11/27) was hilarious on the intercom. They seem to really enjoy their work. That made it nice since we left late. Also, we had a lot of turbulence on the return flight, but they hustled to give service in spite of having to be seated for long stretches. They did a fine job.

Had a posted 20 minute delay on the screen at the airport. We actually left one hour late. Not a huge deal. And although the posted flight time was 2:50 in length, we made it in about 2:15, which made up some of the time we were delayed. Seats are a little low in the underside to stow a bag. Standing up it would not fit, nor would it when laying down. There are small storage containers under the seats which prevent bags from getting tucked in.

Wed, 23 May
YYC
PSP
8h 59m
Wed, 30 May
PSP
YYC
6h 32m
C$ 319
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21441 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
OGG
YYC
Okay 5.0

Friendly crew. Coach seats have okay room compared to some other carriers.

At least from my experience, Air Canada is late half the time. This last leg was 6 hours late. No check-in availability notification on the second leg, and I got the flight delay notification after I landed (6 hours later)! Pretty useless. Everything is nickle and dimed with no included food except for the tiny snack thing on a 6 hour flight. It's pretty difficult to get their app to work for entertainment.

YYZ
ICN
Good 7.3

Fairly comfortable flight. I enjoyed the new shading windows with no physical shutters

I did not like the glass in my food. I mentioned it to the flight attendent and she said I probably have nothing to worry about but took my information down.

ZRH
YYZ
Okay 4.6

Vegetarian food needs lots of improvement

YYZ
YVR
Okay 4.8

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

YYZ
YEG
Okay 5.0

Very long delay not fair to passengers

Thu, 29 Mar
YVR
PSP
13h 39m
Tue, 3 Apr
PSP
YVR
15h 30m
C$ 685
Trip: 6 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 16911 reviews
Overall
8.6
Boarding
8.7
Comfort
8.4
Crew
8.9
Entertainment
7.9
Food
8.0
SEA
IAH
Excellent 8.0

Beautiful scenery that included seeing Mt. Adams, Mount Hood and flying right by Mt Rainier.

Crammed in like sardines! Had to wait for other planes to leave so we could park the plane.

SEA
MSP
Excellent 10.0

great crew

PDX
PHX
Excellent 10.0

Friendly and helpful. Let my son sit in the pilots seat!!

LAX
SEA
Okay 4.3

Every single member of personnel i met from the gate agents to the flight attendants were rude and abrupt. Certainly did not understand guest service. My first time flying Alaska and I guess it was a case of “you get what you pay for”

STL
SEA
Okay 4.0

We had to go back to the gate after we started the taxi to take off because some idiot had remembered he left a lithium battery in his checked luggage... The service cart kept hitting me and the attendant didn’t even say sorry or excuse me... aisles are too narrow... seats are too small. The guy next to me wouldn’t put the arm rest down because he felt to cramped, so he was hitting me with his elbow all evening... I’m just not happy, but glad to be home.

Sat, 12 May
YYZ
PSP
11h 13m
Sat, 19 May
PSP
YYZ
10h 20m
C$ 319
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 17 Apr
YEG
PSP
7h 03m
Thu, 26 Apr
PSP
YEG
3h 16m
C$ 296
Trip: 10 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 5119 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.1
Food
7.2
YVR
YYZ
Good 7.0

Snacks and service. Left on time.

Seats didn't have charging slots.

YEG
YHM
Mediocre 2.0

It did not happen. Being transfered to air canada in Toronto was a night mare

LGW
YYZ
Okay 4.6

Crew was great cabin service was good, entertainment was good

Start loading at 10 takeoff at 11:45 late because of loading luggage. Maybe if we start loading at 11 we would not have to sit ther for so long

YEG
YYZ
Good 7.0

Nice, professional crew.

I have a dog in the plane with me. None of my flights offered to make me board first. It harder to move through the aisle by myself with my pup in her carrier and my personal effect . Some nice passengers helped me when they saw I was struggling but O feel that is the crew's job.

YYC
PHX
Okay 5.3

Friendly staff.

Flight Late by Over 1 Hour due to deicing which they should have built into their boarding time schedule and two passenger did not show up causing further delays.

Sat, 31 Mar
YYZ
PSP
23h 15m
Mon, 9 Apr
PSP
YYZ
19h 35m
C$ 330
Trip: 10 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 28211 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
LAS
DFW
Excellent 8.0

Flight was punctual and service was good.

Gate change

CLT
LGA
Excellent 10.0

Ability to upgrade to first class

Security taking forever

DCA
CLT
Excellent 8.6

My wife is hypoglycemic and requires food. The flight was so early that none of the terminal restaraunts were open, nor did the plain have food for any passengers accept first class. I've purchased a box on other flights, but this one did not provide an option for a box lunch or breakfast.

SJU
MIA
Excellent 9.3

New onboard entertainment

DFW
FLL
Excellent 8.0

No issues at all

N/A

Sun, 25 Feb
YVR
PSP
2h 56m
Wed, 7 Mar
PSP
YVR
2h 50m
C$ 345
Trip: 11 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 5 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
YEG
Okay 5.0

Very long delay not fair to passengers

GCM
YYZ
Okay 4.8

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

ZRH
YYZ
Okay 4.6

Vegetarian food needs lots of improvement

BNA
YYZ
Mediocre 2.6

Nothing.

Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better.

YUL
MIA
Okay 4.6

Nice flight, staff

Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured. Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons...

Tue, 24 Apr
YEG
PSP
3h 23m
Wed, 2 May
PSP
YEG
8h 22m
C$ 340
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 12 Mar
YYJ
PSP
10h 26m
Fri, 23 Mar
PSP
YYJ
11h 10m
C$ 417
Trip: 12 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16027 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
ECP
ATL
Excellent 9.6

We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future.

Smaller plane but ok for short flight

ATL
MEX
Excellent 10.0

Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack.

SMF
ATL
Excellent 8.6

The crew were so polite and happy!

Those seats! UGH!

CZM
ATL
Excellent 10.0

easy but long day coming home

however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there

SJC
SLC
Excellent 8.8

Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s.

for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight.

Tue, 10 Apr
YYC
PSP
9h 24m
Wed, 18 Apr
PSP
YYC
7h 14m
C$ 346
Trip: 9 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21441 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
YEG
Okay 5.0

Very long delay not fair to passengers

BNA
YYZ
Mediocre 2.6

Nothing.

Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better.

YYZ
YVR
Okay 4.8

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

YUL
MIA
Okay 4.6

Nice flight, staff

Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured. Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons...

ZRH
YYZ
Okay 4.6

Vegetarian food needs lots of improvement

Sun, 11 Mar
YVR
PSP
27h 26m
Thu, 15 Mar
PSP
YVR
7h 55m
C$ 320
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 17 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.1
Food
7.2
YEG
YYZ
Good 7.0

Nice, professional crew.

I have a dog in the plane with me. None of my flights offered to make me board first. It harder to move through the aisle by myself with my pup in her carrier and my personal effect . Some nice passengers helped me when they saw I was struggling but O feel that is the crew's job.

LGW
YYZ
Okay 4.6

Crew was great cabin service was good, entertainment was good

Start loading at 10 takeoff at 11:45 late because of loading luggage. Maybe if we start loading at 11 we would not have to sit ther for so long

YVR
YYZ
Good 7.0

Snacks and service. Left on time.

Seats didn't have charging slots.

YYC
PSP
Okay 5.6

Crew

- Booked using points & not offered the option to pre-order a meal - only non perishable food choices on board - flight delayed, crew at gate not well informed

YVR
YYZ
Okay 5.3

No much..

To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye..

Canada to Palm Springs Flight Information

Flights Arrive in Palm Springs
Flights Depart from Canada
Flight Price C$ 247
Airlines WestJet, Delta, Air Canada, American Airlines, United, Alaska Airlines
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