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Pros: "Free WiFi - was great and fast"

Pros: "The plane was great!"

Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."

Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"

Pros: "The crew were very welcoming and made you feel special. The food was great! The burger was tremendous! The films very up to date."
Cons: "The seat is comfortable but doesnt recline enough, I dont like the fact that you need to flip the seat to get it flat, when is it flat its rock hard! Good on AirNZ for providing the foam mattress topper it helps. ButOnce its flat you cant really watch TV."

Pros: "Yes"
Cons: "Nothing"

Pros: "Outstanding crew -- attentive but not overbearing. Very pleasant for a 14-hour flight."

Pros: "Staff were always happy and friendly"

Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"

Cons: "Our family nearly missed the trip due to delayed from Melbourne"

Pros: "Inflight service and all round experience with Air New Zealand was excellent"
Cons: "Aircraft cabin way too hot on both jouneys"

Pros: "Please read notes above -"

Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"

Pros: "Crew was great"

Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"

Cons: "N/a"

Pros: "Was a little more leg room... makes all the difference"
Cons: "Was pretfy much Ok"

Pros: "Suggest boarding with electronic board !"

Cons: "Having to pay for aisle seats. Constantly having to ask for more toilet roll. Forced to have non vegetarian food!"

Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."

Pros: "Friendly prompt service!"

Pros: "Friendly crew, timely response, food was nice"

Pros: "The customer service is stellar, the planes comfortable. I will fly with them again in the future."

Pros: "Friendly, polite helpful"
Cons: "N/A"

Cons: "Not enough room"

Pros: "On-time flights."

Pros: "entertainment, cleanliness, comfort"
Cons: "seats go far back in front of your face"

Pros: "I like SkyCouch."

Cons: "Delayed by 45 minutes"

Pros: "I thought there was plenty of leg room in the standard seats. The flight attendants were cordial. No complaints."

Pros: "Cabin attendants kind, friendly"

Pros: "Good lleg room in the aircraft. Friendly service."

Pros: "How caring and involved the flight crew made everyone comfortable during the long haul."
Cons: "Hard to find anything that was wrong with my flight"

Cons: "Temperature on the plane kept shifting from freezing cold to too hot."

Cons: "It was unpleasantly cold in the cabin, blowing cold wind at it could not be better"

Pros: ".."
Cons: "."

Pros: "Everything was perfect"
Cons: "Nothing"

Cons: "Lack of leg room"

Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."

Pros: "The vegetarian meals were delicious. Thanks."

Pros: "The seats in premium economy are spacious and provide good personal space. The service and food were excellent. Felt more like business class."
Cons: "While the seats are big, they don't quite recline enough to be as comfortable as they could be for sleeping. Strange choice of movies."

Pros: "Crew was helpful and professional."
Cons: "Seats are unbelievably cramped. Not enough legroom or cargo room under the seats. It seems they put more seats in than the aircraft was meant to have. Made experience of 10 hour flight much more difficult."

Pros: "In general very good. Everyone was nice and polite.h"
Cons: "The plane temperature was a little too cold."

Pros: "Everything"
Cons: "Nothing I didn't like!"

Pros: "Air NZ is the best Airline."

Pros: "Brand new plane, great leg room in coach. My next suggestion would be to buy "sky couch""

Pros: "The crew was Ok, friendly but not overly friendly. Just professional."
Cons: "Its just a long flight and economy is just not comfortable to sleep in. Get business."

Cons: "To much time delay on flyith"

Pros: "Everything was good except"
Cons: "Seats were very crowded. Small walkway- difficult to get through with carry on baggage, difficult to pass, when attendants were helping and bent over to hand drink their body/ behinds were bumping into me"

Pros: "Organización y rapidez"
Cons: "Un cafe"

Pros: "yes"
Cons: "Lost baggage in Kathmundu"

Pros: "Everything"
Cons: "Nothing"

Pros: "very attentive crews."

Pros: "Everything."
Cons: "Nothing."

Pros: "People I met next to me were awesome!"
Cons: "WiFi broken. Healthier snacks would be good."

Cons: "Immigration and customs along with baggage claim was a mess. They need to get it together. It should have been more streamlined and the lines are ridiculous."

Cons: "Pilots were 50 mins late"

Pros: "good food and good movie selection."

Pros: "Seating choice"
Cons: "Boarding wasn't as bad as Delta... god they suck"

Pros: "Boarding and special request was excellent. We requested wheel chair for my mother and it was waiting at each arrival."

Cons: "Timeliness"

Cons: "The staff was exceptionally kind and understanding"

Cons: "When we landed we sat on the tarmac for over 30 minutes when they said 10 minutes."

Pros: "People were friendly and super helpful."

Cons: "Blankets"

Cons: "2 hours late, with no response as to why."

Pros: "Everything was perfect!"
Cons: "Nothing. Great airline."

Cons: "None"

Cons: "Nothing, all was perfect!"

Cons: "Everything."

Pros: "Everything"
Cons: "My cabin bag has been misplaced and I siding receive the same."

Cons: "delays on both departure and arrival mobile boarding pass system did not work."

Pros: "Everything went smooth and was great besides the boarding."
Cons: "Boarding seemed to take quite quite awhile, not sure what the deal was but once we were boarded they kicked it into high gear"

Cons: "Delayed"

Pros: "It was all good."

Cons: "My luggages was not come at the destination. We don’t have clothes to changes for 2 days."

Pros: "Smooth experience"
Cons: "Gogoinflight wifi can be erratic"

Cons: "No soft drinks. Really."

Cons: "the person nwxt to me was hesitant to stand ip when I wanted to go bathroom. Ither than that I lived it. Attendants were super nice which makes experience different."

Cons: "No comfort given to passengers despite 2.5 hr delay in leaving and another 1 hr on the ground after landing"

Pros: "Partnership with Virgin. Drink orders."
Cons: "boarding process didn’t go by the script and was a mess"

Pros: "LOVE the Virgin planes and the ability to upgrade. The food and beverage options on the Virgin flights are amazing. PLEASE keep the format of these planes the same!"
Cons: "Nothing"

Pros: "Everything was easy and normal. I felt everyone was treated well."

Cons: "At boarding, when overhead bins are full, you cannot force passengers to check their bags if they had planned not to. I was in a rush when I land and because it was delayed too I did not want to also have to wait for my bag at baggage claim. I was completely late to an event I was to be at."

Pros: "Movies"
Cons: "Bathroom was disgusting, there wasn’t a trash so people threw their hand towels on the floor."

Cons: "Snotty steward in the back. Not pleasant."

Cons: "Reading lights did not work. Fortunately I could move"

Pros: "Everyone is so helpful and cheery"

Pros: "The boarding process. The take off and the landing were great."
Cons: "Not enough room between passengers. Especially when you do not know the person next to you. More elbow room would be great. This is for the general seating. The isles are narrow too."

Pros: "Pleasant staff"

Cons: "Everything!!!"

Pros: "Team very nice and polite."
Cons: "All the airplanes should have screens"

Pros: "The extra seat next to me."
Cons: "The fact that my baggage got left in Portland."

Pros: "normal."
Cons: "."

Pros: "Free wine"

Pros: "No delay, nice n comfortable"

Cons: "The lady on the kiosk this morning was annoyingly rude."

Cons: "Had a very muggy gross smell in there."

Pros: "More travel miles with AA CC MEMBERSHIP"

Pros: "Crew were friendlier than many other airlines"

Pros: "Fast!"

Pros: "It was super"

Pros: "I didn't fly from Minneapolis to Los Angeles"
Cons: "I didn't fly from Minneapolis to Los Angeles"

Pros: "On time"

Pros: "Everything! Thank you"
Cons: "Nothing. Thanks"

Pros: "Crews were friendly"

Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."

Cons: "Plane was too hot"

Pros: "awesome"

Pros: "Each employee on the plane was nice."
Cons: "N/A"

Pros: "All aspects"
Cons: "Nothing"

Pros: "Loved the plane, people and timeliness"

Pros: "Delta always does a superior job - domestically and internationally!"

Pros: "Everything"
Cons: "Nothing, keep at it"

Cons: "Everything was perfect!"

Cons: "N-S"

Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"

Pros: "Everything went smoothly. Baggage was at carousel before we were, a first."
Cons: "Everything was fine."

Pros: "Operated by Delta so great!"

Pros: "."

Pros: "Flew us safely home."
Cons: "We waiting on the runway for over a long period."

Pros: "Excellent Service."

Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"

Pros: "on time"

Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"

Pros: "Flights were on time and friendly attendants!"

Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"

Pros: "ditto above"
Cons: "ditto above"

Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"

Cons: "waiting on the tarmac for 40 minutes"

Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"

Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."

Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"

Cons: "There was a kid screaming on both flights and t was not a good time"

Cons: "Condition of the airplane"

Pros: "Sitting in middle isle, just get elbowed a lot."
Cons: "Nothing"

Pros: "All I need to say."

Cons: "Late and missed my international connection"

Cons: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."

Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Pros: "Everything from boarding, service, arrival time and deplaining was smooth"

Pros: "On time"

Cons: "No free meals."

Pros: "Service"

Pros: "They got us from A to B without any problems."
Cons: "Efficient to the point of robotic."

Cons: "Service"

Pros: "Nice staff"
Cons: "Old plane especially in first, no TV s"

Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."

Cons: "Some sort of entertainment. More comfortable seats."

Pros: "Flight was late, crew didn't do anything to expedite boarding and it took the longest I have ever seen to board a plane."
Cons: "Boarding process was slow and chaotic"

Cons: "Everything was fine except every time I come here we have to wait for a gate for 15 min or longer. A real drag."

Cons: "I wasn’t able to choose a seat"

Pros: "Exit row, bringing on my own booze"
Cons: "Lots of things, the industry is broken"

Pros: "Yes"
Cons: "Did not serve food."

Pros: "The crew were nice and friendly."
Cons: "Plane was late for over an hour."

Pros: "Good leg room clean airplane"
Cons: "Entertainment didn't work"

Pros: "Friendly crew."
Cons: "The flight was delayed"

Pros: "Crew was good, flight itself was smooth and uneventful"
Cons: "Plane was full and very cramped. I am a small person and felt uncomfortable! A crying baby the entire trip and a screaming grade-schoolers who’s parents ( or crew) never told her to please stop screaming. A big headache when I arrived in LA. It felt like a 6 hour flight!"

Pros: "price efficiency"
Cons: "gate change last minute"

Pros: "Quick to get on and off the plane. Crew was very professional."
Cons: "The plane was cramped and very warm. I turned on the air overhead and it didn’t make a difference."

Pros: "Smooth flight, staff are all friendly! Overall a great trip!"
Cons: "Food and entertainment require extra charge, although I understand that it is standard for short trips and smaller planes."

Pros: "Fuss free check in. Crew was very friendly and helpful. Flight is on time. Will definitely travel on WestJet again."
Cons: "Nothing"

Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"

Pros: "Uncomfortable, babies crying. Flight attendants disappeared after first drinks. No offers of head phones, snacks etc Delta Flight from Tampa to Minneapolis was excellent"
Cons: "Mentioned above"

Pros: "Friendly crew."
Cons: "The flight was delayed three hours, including having to de-plane and board a new plane, due to a backup generator lying engine issue. Totally unacceptable."

Cons: "Delay"

Pros: "On time Flight. Nice and friendly staff. Assistant at the check in Kiosk."
Cons: "Inattentive baggage security and check personnel."

Pros: "Boarding and flight attendants."
Cons: "Not enough food selection"

Pros: "I liked the timeliness of boarding."
Cons: "Crew was not the nicest, especially when asking for non purchase items like water."

Pros: "Everything"
Cons: "Nothing"

Pros: "The ticket price was great. The crew were nice."
Cons: "There is no monitor in front of you/in-plane, so bring your own tablet"

Pros: "Staff and aervice was great! No complaint!"
Cons: "We had to put our carry on bags a little far away from our seats"

Cons: "Flight was delayed. Staff were rude, slow and uninterested to help. Boarding was very slow, overhead was full. Baggage pickup was excessively slow. Overall a very poor experience with WestJet"

Cons: "delayed 2 hours and I missed my connecting flight"

Pros: "Crew was pleasant"
Cons: "Both flights were a half hour late in taking off, and arrival."

Cons: "I dislike that westjet tried to get me to pay for my seats when I initially bought the ticket, only to discover later that the seats are free if I choose them at check in. I didn’t pay the seat charge but there is a breach of trust in them trying to con me that makes me not want to fly with them again."

Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."

Pros: "Flight was good but we were delayed about 2 hours. Not good."

Cons: "Transferring between distant terminals in LAX was a pain. I'm glad that I had a long layover between flights to make the journey that required leaving and re-entering security."

Pros: "On time departures and arrival."
Cons: "Internet didn’t really work."

Pros: "Flight was delayed an hour"

Pros: "Good service easy boarding luggage came out as soon as we were off the plane when you are on vacation last thing you need is to wait for your bags great job all around"

Pros: "Pleasant staff, ample room, ability to charge devices. On time"

Cons: "We left late and had a very hard landing"

Pros: "They still give free cookies and friendly staff!"
Cons: "Flight delayed"

Pros: "friendly and relaxed crew, clean plane, on time"
Cons: "No entertainment center on plane"

Pros: "Not cold, not noisy aircraft"

Cons: "Appalled that I was approached by two flight attendants separately to turn off my light in order to accommodate another passenger as the light was bothering them on a night flight. I pay premium pricing for the Plus seat so I have extra room to work. I chose not to turn off light in order to work, then flight attendants allowed the passenger to approach me. Really unacceptable to put me in uncomfortable interaction, making me play bad cop. I was sitting behind passengers talking loudly who were using profanity. My solution? Earphones. This is a commercial flight - offer passengers eye covers, some solution, or tell them to deal with it, or tell them to charter a private plane. Don’t tell us to sacrifice what we pay for, because you can’t do your job. Lost a loyal customer."

Pros: "I upgraded and that was definitely worth it."
Cons: "I don't like 2.5 hour flights in general. Just long enough to be annoying. But that has nothing to do with you and your airline."

Pros: "It was a relatively short flight, 2 hours."
Cons: "Noisy from group of kids and young women and a sick passenger sitting next to us."

Pros: "The plane was nice and the pilots also cared about being on time."
Cons: "A couple checked their bags and for some reason ended up not flying with us. So the airline staff spent an hour searching for the bags and delaying the flight as everyone sat on board the plane. No entertainment was available on the plane and the flight attendants were also quite rude. This review is coming from someone who rarely complains or gets mad. If you have the opportunity to fly another airline, I would recommend it."

Pros: "Flight on time and friendly service."

Cons: "Flight was delayed and took another 45 min to leave once boarding was complete"

Pros: "Crew was great!"
Cons: "Small seats. Nonexistent food and entertainment option are all self provided"

Cons: "Being late into LA"

Cons: "I didn't like that you had to download an app for vieweing movies burning flight."

Pros: "Flight attendants were super friendly. The plane was very nice and spacious, the flight was smooth and the landing was excellent!"
Cons: "Nothing."

Pros: "I travel on plus and the person who was in charge of our sección was very nice and friendly."
Cons: "what i don't like is that i had to wait for my luggage an hour . causin incomvinience for me later."

Cons: "Hi, Pliz sort out the menu,the food was rubbish."

Pros: "Love the Airbus, roomy."
Cons: "Better entertainment movies, food are boring."

Cons: "Just not enough room in the economy class, especially when the person in front reclines their seat."

Cons: "Free snack and tea and coffee"

Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"

Pros: "The service in the Business Class section on British Airways was phenomenal"

Cons: "It was extremely cold on the flight. I asked two different crew members to please turn the A/C down and nothing. I had 3 sweaters on and double socks, two blankets and it was still cold!! The worst"

Cons: "Despite a 5 hour layover for our connection, one of our checked bags was left in London by British Airlines. Other bags made it. Makes no sense."

Cons: "Luggage arrived 2 days late."

Pros: "Plane was much more comfortable than the old AA plane we flew to Lisbon. Crew was excellent. First meal was good. I was in window seat, and enjoyed the side bin with also gave armrest space."
Cons: "Second meal of "hot pocket" type of thing was poor. Plan took off late due to security checks"

Pros: "The Heathrow terminal, Amazing. Why does everyone in window seats keep all the window shades closed -- throughout the entire flight? It was daylight and beautiful outside. Are they all vampires? Why did my overhead light shine on the seat next to mine? Never mind... the flight was fine. Nothing to shout about, except for what I wrote in the next "What I didn't like" box...."
Cons: "I was assigned a window seat. I asked an agent if I could get an isle seat because I am a little claustrophobic. She said yes, and gave me 24D. Great, but I was annoyed and upset that she did not warn me that it was a front seat, with now place to put my personal bag. The wife of the guy next to me was 10 seats away, so I found an isle seat at the back of the aircraft and moved, so she could be with her husband. It all worked out okay, but the agent should have been more informative and have offered the option of that rear seat. It's not nice to be sneaky."

Pros: "Love your airline nothing"

Pros: "The flight crew was amazing. The entertainment system was great"
Cons: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."

Pros: "Entertainment was adequate."
Cons: "The plane was freezing for 11 hours. Flight attendant said it would be adjusted but it never was. We were against a wall and seats did not recline. Very little room."

Cons: "I purchased a business class seat, fully paid six months in advance. There was a last minute change in the type of aircraft, I was downgraded to economy plus. BA never tried to contact me in advance or gilve me any other options. It was a nasty surprise but I had no other choice."

Pros: "The A-380 is outstanding. Seats are good, even in economy. Entertainment system is great."
Cons: "It seems to me that boarding by Groups has not helped in the least bit, instead it has made things slower. It's bad enough that the charges and limitations on luggage have forced everyone to try to board with their suitcases... The group system just makes things worse. I recommend BA compares itself to Lufthansa, Swiss, Qatar, Thai, whatever, and avoid trying to match Easyjet and American Airlines on service levels. Oh, and there is no excuse for long delays and cancellations in the most important airport in Europe. At least not for a simple dusting of snow."

Pros: "Able to stretch legs."
Cons: "Quality of food served London to Los Angeles needs to be taken to a higher level."

Pros: "Very little."
Cons: "Awful (typically BA) configuration im Club World on a 787 - cramped, inadequate storage, just lacking essential comfort for a supposed premium class. Food: seriously, I've had better in student cafes. Just stop it BA - its like some kind of prison food. Entertainment: meh. Small selection of new release movies. Crew: with the exception of one - just one from a complement of 15 odd - of the crew, the rest were a surly, inhospitable miserable bunch. If you hate your job don't take it out on customers - especially in a service industry."

Pros: "Great crew!"
Cons: "Late catering delayed flight. Fix ground services."

Cons: "It is difficult to get in and out of chair. I wish the chair handle would be moved up . Every time I needed to go to bathroom , I hurt myself."

Cons: "A couple of mishaps by the crew with no acknowledgement. One of the flight attendants dropped an empty soda can on the floor which was dropped on my toes (I had taken my shoes off) and picked it up with no acknowledgement or apology, even after I screamed out of pain. I was speechless that I didn't even object. In another incident, when asked for food option, I chose chicken vs pasta. When opened my hot plate after 2-3 minutes, I found out I had tofu in front of me. I called the flight attendant and they came over, acknowledged I had the wrong food just to inform me they were out of chicken at that point. If you make a mistake, please offer something in return to make the experience somewhat better."

Pros: "A direct flight from SD to London."
Cons: "I have been using this direct flight since they restarted the route a few years ago. Standards seem to be slipping. For this flight we were not offered champagne at the beginning of the flight and the meal and "breakfast" were very meager, with small portions."

Pros: "smooth flight"
Cons: "no dairy free food options"

Pros: "I loved the side compartment next to my seat in the upper deck of the airbus. This was an amazing airplane to fly in and I hope someday to afford the opportunity to experience First class. The cabin crew was very attentive and our attendant, in particular, was helpful. He made sure that we had our special meal and the whole staff was very attentive."

Cons: "I didn't like the no wifi on the planes and that you couldn't upgrade at the gate like you can with many other airlines."

Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"

Pros: "The crew and entertainment was great on this flight! Other than that, it is kind of hard to find positives."
Cons: "We were delayed by 30 minutes for whatever reason and then we were trapped in the air for 11 hours in tiny seats. The seat wasn't very comfortable and I didn't have much room to sit and for my legs. I had a stupid box under the seat in front of me with airplane stuff in it I guess, so that took up some room under the seat in front of me. I had my legs stretched in the aisle most of the flight. The food wasn't great, but what airline food is good? I was really expecting this aircraft to be like the Dream Liner, but overall it was just a big tin can in the sky."

Cons: "Staff where very rude. I asked if me and my partner could move as the person in front had there seat back therefore my knees got damaged and grazed they simply said we can't move you and left I asked a number of times I was ignored"

Pros: "Excellent service and the crew was very friendly"

Pros: "In flight entertainment, food and everyone was great!"
Cons: "No issues"

Pros: "Good see selection for food and entertainment. Chicken curry was tasty. Staff were friendly and helpful."
Cons: "Not enough leg room or reclining space for such a long flight. Viewing screens are too close to face for comfort... especially for people with older eyes. Focal distance is farther away."

Cons: "Please fix the boarding process."

Pros: "Landed ahead of schedule"
Cons: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"

Pros: "The food was good and the flight attendants were attentive, especially considering the number of passengers. Overall, British Airways does a much better job than most American airlines."
Cons: "As with most airlines, the seats were cramped, especially when the person in front of me reclined their seat."

Cons: "Space for legs"

Pros: "The flight crew worked really hard on this flight and it seemed like they had very few breaks or down time. The entertainment was great, it made my flight seem shorter than it really was."

Cons: "It never happened as I was rerouted through Dallas/Fort Worth"

Pros: "Long flight but free personal entertainment screens and free food breakfast, lunch dinner and snack. Free wine with the dinner"
Cons: "nothing"

Pros: "Great service and good food."
Cons: "About 100 people didn't make the flight!"

Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"

Pros: "Great staff and actually comfortable :)"
Cons: "Everything was great"

Pros: "Great movie selection! Really good...."
Cons: "I'm 5.10 so seats are much worse for me because of long legs! Especially on a long flight :("

Pros: "I loved everything about the trip. From the aircraft to the crew. Jaime (flight attendant) became like a friend on that trip. I will use British Airways for every flight to Europe going forward."

Pros: "Across to entertainment helped pass the time"
Cons: "On an 11 + hour flight it's extremely difficult if not impossible to get any sleep when you can barely move your seat back. Try removing some seats ...yes, I know impossible"

Pros: "ON. INITIAL RELEASE ROUTED FLIGHT PUT US ON.AMERICAN AIRLINES...LIKE A CATTLE CAR.."
Cons: "OVERALL EXPERIENCE WITH BRITISH AIRLINES...WILL FLY WITH DIFFERENT CARRIER NEXT TIME..."

Pros: "staff were good"
Cons: "out of date entertainment food"

Pros: "Food was decent as was entertainment. Pretty new aircraft and lavatories were clean throughout flight."
Cons: "Crew was ignorant yet again, seats had poor legroom blocked my media box."

Pros: "Mostly everything except for the entertainment, which on my previous travels with you entertainment was good. Crew and ground staff have so far always been nice."
Cons: "Selection of movies weren't so good. Been having trouble with the online checking when coming from England to LA"

Pros: "I liked the extra compartment and arm rest by the window seat."
Cons: "The crew wasn't too observant. I had my blinker button on for 40 minutes because I realized I was never given a headphone to watch tv. As I patiently waited, I saw the flight attendants in the back doing nothing but chatting. So I tried clicking again in hopes they would head and come to assist me. But nothing. So I had to hail one over for headphones. They also kept the curtains open the entire flight even though people were trying to sleep. I had to put a jacket over my face to block the light and so did the person sitting next to me."

Pros: "Not a darn thing."
Cons: "The flights at Heathrow had been delayed all day, according to the pilot from Paris to London. Well all except the connection that I missed due to a lot of slow moving people and delayed take off. So I was directed to stand in the rebooking line to get on another flight. I stood in that line for over 6 hours! Once i finally reached the counter, I was told the next available flight wasnt until the next day, and that I would be put up in a hotel for the night. The hotel was an hour bus ride away (which I had to pay for), and my arrival at the Hotel was too late for me to use my meal voucher for dinner. There were many other issues as well regarding misplaced baggage, trying to charge me twice for my extra bag, along with several efficiency muckups causing insufferable delays. What a disaster"