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— Canada
26 Feb — 5 Mar1
Return
1 adult
Economy
0 bags
From?
To?
Sat 26/2
Sat 5/3

Good to know

Low season

August

High season

December

Cheapest flight

C$ 59

Average price round-trip

C$ 390

Good deal round-trip

C$ 119

Good deal one-way

C$ 114
Best time to beat the crowds (5% less expensive on average)
Most popular time to fly (16% more expensive on average)
Flight from Los Angeles to Vancouver Intl
(avg. price over the last 2 weeks)
or less
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FAQs for booking flights from California to Canada

Top 5 airlines serving from California to Canada

Scores according to KAYAK customer reviews
8.3
Alaska AirlinesOverall score based on 29879 reviews
8.5Boarding
8.2Comfort
8.8Crew
7.9Entertainment
7.9Food
Airline reviews

They were on time. Staff was professional and pleasant. Allowed me to have a carry on and select my seat. Very reasonable cost. Easy online check on and sms reminders. Will fly with them again.

Read more about Alaska Airlines

They were on time. Staff was professional and pleasant. Allowed me to have a carry on and select my seat. Very reasonable cost. Easy online check on and sms reminders. Will fly with them again.

Pros: "Service and overall cleanliness etc. was very smooth, good and clean. I sat in seat 1A both ways and as the first person to get on and off the flight found the process well laid out, easy, clean and smooth. I also got to witness the boarding process from inside while seated. Very professional and courteous all the way. The first class cabin was sparsely filled with ample space between us and based on how many people I saw getting on, I think the rear cabin must've been sparsely filled as well. More on the comfort aspect in the "what would have been bettter section" ... in short, the seats are the weakest link in the chain."
Cons: "My only gripe is about the seats fitted in first class for this Alaska Air leg (JFKSFO). Like most, my travel frequency has dropped so much that I can finally afford to pay full fare first for the few times I do need to travel. I expect that this will more likely be the norm than not and hope/expect that more among us who can afford to pay extra for the additional comfort, do so. The airline industry will need to keep that segment to get ahead of this seismic shift in travel patterns that 2020 has brought upon all of us. I was hoping to just sleep through it. I normally sleep well/easily on flights (at times, "too well"!) but could not do so on this leg. The seats in first class are just not meant for sleeping and are thus limited in their positioning ... brief napping is the best you can do - carry your entertainment/work or plan on meditating while fully awake. The base is for all intent and purposes, immovable (maybe a couple of inches back and forth at best). There is no concept of a foot rest in the design. The back locks into one of two positions - a vertical one for take-off/landing and a second one tilted about 15 degrees or so. That makes it impossible to stretch the body out while fully supported - so hard to go into relaxed/deep sleep for those who wish to do so. The front passenger seat of a common car offers more for a five hour road trip - something to ponder on, eh? Upgrade the seats ...the extra investment will pay for itself quickly in this age of reduced travel as you'll attract more of those who are lucky to be able to pay a little more to fly in comfort for the few times that they need to. Additionally, sleeping passengers are often the easiest/cheapest to service!"
Pros: "The crew was good. The problem was our Qantas flight from Auckland New Zealand, to Sydney, Australia, to San Francisco, to Seattle didn't sync with Alaska Air. We arrived in San Francisco after a very long flight. We had gotten our boarding passes in Auckland. When we went to board in SF, there was a glitch and they wouldn't let us board. It took a long time to get that fixed. We missed our flight (with our luggage on it), and had to wait several more hours. Plus Alaska Air had cancelled a flight mid morning and the trickle down result was many people were stuck and waiting on flights. Then we had to wait for a crew to come, then they found something wrong with the plane so had to get in a new plane. It was a long and hard day for everyone."
Cons: "I don't know how you sync airline tickets but if they had synced as they were supposed to, none of this would have happened."
Cons: "Waiting on one way too long. More than 1hr"
Cons: "This was an old aircraft with very uncomfortable seats (even in first). Was not worth paying for the upgrade, especially for a red-eye."
Cons: "I love Alaska"
Cons: "WIFI was not working"
Pros: "Everything was superb! The airline I prefer did a great job! The seats, the food selections, the staff - everything!"
Cons: "Nothing. Everything was just perfect!"
Cons: "The flight got delayed twice, and the gate got changed twice. This is very frustrating"
Pros: "Everything was good. First class meal was tasty."
Cons: "There was a cat underneath my seat and meowed the entire flight keeping everyone in the plane up. Some animals should not be allowed on red-eye flights."
Pros: "The crew was great, the plane was clean and updated, the in-flight entertainment was good."
Cons: "On both of my Alaska Airlines flights we took off later than scheduled, by over 15 minutes. It could have been due to the congestion at LAX. And the seats were comfortable if not a little cramped. I also wish we would have been offered adult beverages on my late flight into SFO -- helps for sleep."
Pros: "Seat was good. Crew Service also was good"
Cons: "No worthy"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Cons: "The plane was amazingly cramped."
Pros: "Movie selection was good"
Cons: "I was assigned a middle seat on a full flight. But the back 2 rows were nearly empty"
Pros: "Crew great. Leg room better then I have seen on other flights."
Cons: "Can we go back to the virgin way!!!! Charge me more in the overall price for a seat. It feels like such a scam. I booked with my boyfriend and I can’t pick seats. Then when we get to airport I have a seat but he doesn’t. Then we don’t sit together. With United if you have the card you can pick."
Pros: "One flight attendant was incredible! I dropped something and she helped me find it."
Cons: "Once getting on the flight we sat for an hour, the seats were very Uncomfortable."
Pros: "Crew was super nice and plane was quite empty"
Cons: "Take off got delayed (not in Alaska Airlines' control though), but all in all a very pleasant flight."
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Yes."
Cons: "Yes"
Pros: "Service. Comfortable plane."
Cons: "Nothing."
Cons: "Alaska has utterly ruined Virgin’s first class experience, and the food is garbage."
Pros: "I like the idea of allowing pre-boating for families with small children or elderly parents to some extent"
Cons: "I did not like that the airline allowed more than 1-2 people to accompany 1 small child when pre-boarding. I happened to be able to go in with the general boarding but was one of those who was first in line within this group. My seat which was 5C already had no overheard room!!! It appears that 1 child was accompanied by 4 adults when they pre-boarded and in addition to their carry-ons, they put their foldable stroller, backpacks and totes in the overhead bin!! The airline announced a request for people to leave the overhead bin spaces for bigger carryons but does not enforce it. Flight attendants should not feel uncomfortable actually asking to whom the backpack or tote belong to and tell passengers to put those under their seats. Somehow, passengers need to be educated on proper etiquette. Also, pre-boarding should only allow 1-2 people to accompany a child or an elderly person. Pre-boarding should not be taken advantage of by all adults traveling with those needing it."
Cons: "I don't normally leave reviews, but words really can't describe the nightmarishness of what should have been a quick four hour flight from San Francisco to Washington. Seats for my wife and I were not where I had reserved. Plane had one working lavatory for a cabin of 150 economy passengers. This resulted in a line that stretched the entirety of the single aisle of the plane for the majority of the flight. The second toilet simply had a piece of paper with sharpie that read "DO NOT USE!!" There were two attendants, one of whom wore a t-shirt and was mostly indistinguishable from the passengers. Didn't get so much as a cup of water until over two hours into the four hour flight. No snack, but that's the least of my complaints really. The attendants spent most of the flight in the back of the plane discussing their new vacation lottery and where they were going to go out drinking when we landed–I know because the rear of the plane was where I ended up, forced to smell the single working toilet, in a seat that didn't recline."
Pros: "Crews were helpful. Flights were on time. Snacks were good."
Cons: "The screen says to Portland but it was actually for a Los Angeles flight. I almost boarded in the wrong flight."
Pros: "The flight took the blink of an eye."
Cons: "I would have liked to have been woken for the food dispersal and being over 6 feet O cannot say enough about adequate leg room or lack thereof."
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Pros: "Everyone is so nice. Easy & reasonable price."
Cons: "Nothing."
Pros: "free drinks"
Cons: "Slow and disorderly boarding at SFO"
Pros: "Arriving at destination"
Cons: "The flight was delayed 90 minutes and there was very little communication regarding why. It would have been less frustrating if we knew the reason for the delay."
Pros: "The mood lighting on the plane."
Cons: "Not applicable; everything about this flight was great!"
Pros: "That the problem was eventually fixed."
Cons: "I arrived at the SFO at 715. I checked in and went straight to my gate. After sitting in the gate area just a few minutes, the women at my flight desk announced a delayed flight(flight would depart at 10 instead of 855) The asked that passengers come retrieve their meal vouchers. She checked my boarding pass and I went and ordered myself dinner and returned to sit down close to 9pm. I waited for the screen to change for the new flight information but it never did. The terminal was busy with music and basketball finals.lost of mumbling announcemrnt so I kept checking my flight screen and it still had the original flight. I sat waiting. All of a suddent the tv changes and it’s a different destination??? I got up and asked why my flight wasn’t posted and she told me ‘sweetheart your flight left 20minutes ago.’ I was shocked. How could this happen? She informed me i’d missed my flight that was never delayed. I was so tired and worried and she kept calling me sweetheart. Telling me there were mo more flights but that she’d put me on a 6am the next morning. With my disability I was so worried I pushed and pushed and spoke to both counter airling people. Finally, I got mad and she put me on united. I am so upset about the whole ordeal. That was a surreal awful experience that had me crying on the way home."
Pros: "The plane felt and looked clean. Crew members decent."
Cons: "My chair was broken and did not recline. Crew member apologized and said they would make a note of it. Also, the flight does not serve a single complimentary snack. Not a single peanut in a 5+ hour flight from California to New Jersey."
Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"
Pros: "Plane was a little warm, air didn’t work great, also delayed on the runway for about 45 minutes before takeoff"
Cons: "They delay on the runway"
Pros: "Terminal 2 in SF is great...whole vibe plus food and seating options are top top...SeaTac needs to up their game feels makes it feels like a food court at a subpar mall."
Cons: "Wish there was in seat inflight entertainment like Virgin America."
Pros: "The attendant who helped me was extremely helpful in arranging for me to be on the next flight to Portland, out of San Jose. She called and arranged for a shuttle to pick me up in San Francisco and bring me to San Jose at no cost, and provided me with a flex ticket so that if I missed the next flight I could be on the subsequent one. (I did in fact make it -- just barely -- onto the 11:15 flight out of San Jose, so when all was said and done I landed in Portland about three hours later than originally planned. As it was a very short trip, I'm quite glad that I only lost the time that I did.) Thank you, Diane (Diana?), for all your help."
Cons: "I had originally been scheduled for an 8:45 am flight out of San Francisco. As I was leaving for the airport at 6:30 I received a text saying that my flight had been delayed until 10:08. I ended up arriving at the airport around 9:00 and making it over to the service desk around 9:20, at which point I was told by one of the attendants that the flight had left at 9:18 and I should have been at the airport two hours early. There was no acknowledgment by this particular attendant that I had been given wrong information by the airline that had resulted in my missing the flight."
Pros: "Everything"
Pros: "Everything, good job. Keep up the good work!!"
Pros: "it made it on time.... we travel / fly a lot. First time with Alaskan an was far from impressed"
Cons: "All out of food... morning flight an no warning or anything g. We could have ran an got something before boarding started .... they drive the cart by with what I guess... the only 2 options of each category for the first 10 people... to then say... o sorry we have nothing.. An no compensation for it but sorry.... do u a humus pack for 8 bucks.... then one second later when my wife decides she wants it... they say they just gave away the last one... it was redic. Not to mention weren't even all the way in the back Glad to see a few people up front able to eat..."
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Cons: "nothing"
Pros: "The in flight cookies were deliscious"
Cons: "I arrived to my gate about a half hour before boarding was set to start. An employee greeting me recommended I use the restroom because the gate was down an elevator and in a portion of the airport that did not have accessible restrooms or food options. She cautioned against returning late later than ten minutes before boarding. I returned about ten minutes before the scheduled boarding, only to be told there would be a delay, which wouldn't be an issue except that it took over an hour and sounded like a standard, foreseeable safety process due to the plane being out of the country prior to our flight. Then we were shuttled to the plane on a frigid bus, which at one point stopped so suddenly several passengers and baggages were sent to the floor. And then, after finally taking off, the in flight wifi did not work. After landing in Portland, there was a 45 minute delay because "a vehicle is parked in our gate." Ultimately, we flew safe and sound, but the discomfort caused by the cold bus transports, poor bus driving, foreseeable delays, and a parked vehicle was really unacceptable. After this experience, it will be hard to choose Alaska Airlines in the future."
Pros: "The flight crew was good, and the flight was quick once we got on the plane - which was 1 hour 45 minutes after we should have!"
Cons: "I got on the second leg of a flight from Seattle to Palm Springs at San Francisco. First, the flight arrived an hour late. Passengers from Seattle said that the loading crew somehow dented the wall to the luggage area (?) and they had to inspect it before flying. When it finally got to SFO, we boarded the plane at first, and then had to deplane back into the airport because they had (over?)filled the wrong fuel tank. So they had to empty that tank and fill another I guess? Don't know if the tank they filled was on the other side of the dented luggage area. The announcements from the desk were puzzling, and tended to be every 10 minutes telling us to wait 10 minutes instead of giving a good estimate so we didn't need to stand at the gate the whole time. After about 50 more minutes we boarded again and the plane took off OK. But there needs to be serious improvement in communication between the crew on the ground (gas & luggage etc) and the pilot and the desk crew, and between all of them and their paying customers."
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "I really enjoyed the professionalism the ticket people at the counter. they were very helpful and very pleasant. I like both alaska airlines and virgin America. I never have a problem when I fly with them."
Cons: "the only thing that was unpleasant was my boyfriend was missing a phone charger and some cigars out of his suitcase. it must of happened through customs or the baggage handling."
Pros: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "The prices were decent and the personnel at the airport check in counter were friendly and helpful. The flight was short but it was nice to have the seat-back chargers to recharge my phone."
Cons: "The onboard crew seed a little stiff. They were very selective - the two flight attendants in first class & coach - with whom they greeted good morning / hello. I watched this from my seat in disappointment. I needed to ask for a seat extender as I'm currently recovering from surgery and needed a little room around the bandages and I had to ask several times even though there was not a lot of pre-flight activity. They were standing around in the aisle. I make note of this type of behavior because I fly frequently for work on a variety of airlines and this is my first experience with Alaska Air."
Pros: "Nothing stood out as excellent except that we got there on time."
Cons: "I have usually flown with Virgin America. Uncomfortable seats both along your spine and on your bottom. After boarding the plane, it was very stuffy...no air from the vent. After take off, very little air thru the opened vent. No built in screen as compared to Virgin for movies, music, and a flight map....it's about $10 to rent a tablet to watch things with Alaska. Just before landing they played a commercial advertising their credit card....Oh no, I don't want to listen to commercials on the flight. That will probably cause me to book with another carrier in the future. I HATE COMMERCIALS."
Pros: "Yes"
Cons: "Delightful experience except at SFO checkin."
Cons: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."
Pros: "A box was under my feet, not sure what it was. A part of plane! ATL - EZE uncomfortable Crew great in spite of ongoing turbulence!"
Pros: "The crew was very nice"
Cons: "Everything else"
Pros: "Nothing"
Cons: "13 hour delay"
Cons: "Aircraft was too warm. Needed more air!"
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "compared with other airlines they were just OK"
Cons: "everything"
Pros: "Crew could have been better."
Cons: "No delay"
Cons: "Connection at Schiphol often tricky;"
Pros: "I liked the crew."
Cons: "I didn’t appreciate the women at the boarding counter. She had a very bad attitude and was not approachable."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"
Cons: "Great"
Cons: "Flight was delayed, for unkown reasons."
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Cons: "The sits are uncomfortable"
Pros: "Nice Airbus plane. Due to thunderstorm in Dallas, pilot not able to leave DAL to come to fly the plane in LAX on time. We delayed around 45 minutes. Otherwise, crews were professional and efficient. Excellent movies choices."
Cons: "Boarding announcement in SFO was bad. No one can hear what the agent announced. Random sequence of boarding with confusion. In LAX, we supposed to go to a different terminal by a bus. There is no guidance out of gate to assist passengers that transfer to get on the right gate on the right bus. In AUS, there is not any announcement for luggage belt. An announcement would be helpful to new arrivals to this airport."
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Pros: "The flight attendants were very kind and hoped to make up for the pilot’s negligence."
Cons: "Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo."
Pros: "Flight was great"
Cons: "The waiting area at gate 47 is a joke. Doesn't anyone care that it was filthy and had 10 seats for passenger waiting to board their flight?"
Cons: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Pros: "I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!"
Cons: "The gate staff and the flight staff. Rude"
Pros: "The crew are very friendly, positive and have good sense of humor."
Cons: "The flight got delayed badly"
Pros: "Nice flight attendants on this flight."
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Pros: "Excellent service and upgraded snacks in economy"
Cons: "Nothing"
Pros: "Flight schedule and the various flight options with regardss to the number of departure and return flights."
Cons: "Delta flight crew complacency and the lack of on board options. I flew first class and the food options were very limited. The crew also seem to have the attitude as though the passengers should be automatically understanding and satisfied. This was mostly on the return flight, an all male crew."
Pros: "The t.v. 's at each seat"
Cons: "Nothing"
Cons: "Too crowded and seat mate stunk like pot , flight was good because we were 20 minutes late and flight crew very nice"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "Delayed 2 hrs"
Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."
Pros: "They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us."
Cons: "Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!"
Pros: "Comfort and boarding"
Cons: "Delay and food"
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
Pros: "Wonderful flight attendants"
Cons: "nothing"
Pros: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Cons: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "Individual screen and USB port"
Cons: "No issues that could be controlled I.e. Person in seat in front for mine leaning way ......"
Pros: "Whoa, we flew Coach and had plenty of space! How marvelous to not be packed in; crew and passengers were wonderfully relaxed, and all went well despite turbulence on takeoff and landing. Great daytime flight experience with my toddler grandchild!"
Cons: "Airplane seats and floor area and tray tables were not cleaned properly"
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."
Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "Free drinks"
Cons: "Corn nuts for snack. I'm allergic to corn. I get people want snacks on a flight and you can't make everyone happy. It was ok. I just said no to them."

Too many delays from start to finish of the trip

Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Pros: "This was an older plane with no upgrades including no Internet and the very small poor quality Monitors in the back of the seat in front of each passenger. The seats were very uncomfortable. The transfer in Vancouver after customs involved going outside in the cold to and from the bus. There was no warning. The customs area red jacketed help personnel told us that it was just as fast to go throught the general customs are instead of using our Nexus cards and this turned out to take forever. So very disappointing."
Cons: "Better communication at all levels. Remember that the overall strength of a chain is only as strong as its weakest link and this trip had many weak links for us making it a challenge."
Cons: "Overall it was good"
Pros: "Crew was great"
Cons: "No entertainment at all, read the brochure a few times"
Cons: "My seats were preassigned and at 24 hour check In you have to pay to change from economy to economy into a available seat. Make no sense and is rude. Very disappointed in WestJet and I’m anElite member."
Pros: "Crew was friendly"
Cons: "Tv"
Pros: "The two flights were fine, nice WestJet staff on the ground and in the air. But it will be very inconvenient if I don’t get my clothes, toiletries, and other things I need for my trip."
Cons: "As I said, my suitcase (that I checked through yeti Paris) is missing...."
Pros: "Crew was great . Seats not so much,"
Cons: "Maybe a movie for everyone."
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Cons: "Super slow boarding and entertainment system didn't work"
Cons: "Flight was delayed 2 hours, then at the gate boarding didn’t start till 10 mins before take off. Took off almost an hour after the delayed take off time."
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "I had an unexpected upgrading to a premium seat, that was great for food, wine, & comfort."
Cons: "It was cold, I wish they offered blankets. We also had a delay once we landed, watched another plane come in & disembark while we waited. And there was a huge luggage delay of 45 minutes while we all waited at the carousel for our bags. I’ve never had to wait that long before."
Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
Pros: "That I didn’t have to pay extra to check my bike as luggage. The crew and folks who work for west jet were really really friendly and helpful."
Cons: "That my bike didn’t arrive with me on the plane and that it wasn’t trackable once I arrived so I have no idea it’s status. It might interfere with my ability to complete my bike trip as planned, depending on how long it’s delayed."
Pros: "Sensible ticket price"
Pros: "The flight left on time, boarding was orderly, I got a window seat."
Cons: "The seats were uncomfortable (very little leg and arm room, chairs didn't recline at all), WiFi was unavailable."
Pros: "Super friendly staff, on-time flight, good entertainment options; very satisfied"
Pros: "Clean planes, positive and a bit funny attendants, easy in boarding. Service that is wonderful."
Pros: "Great service when checking in. Flight on time and comfortable."
Pros: "I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. T"
Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"
Pros: "Thought the flight left a little late, we still arrived on time."
Cons: "The seats weren't that comfortable. Though I'm not fat there was little room to move left or right there was however ample leg room considering I'm fairly tall. Though the flights are quite expensive no meal is included., only drinks and snacks."
Pros: "The stewards and stewardess were fantastic."
Cons: "Its a little cramped in the seats."
Pros: "Delayed 2hours 30 min"
Cons: "Never flying with wast jets any more"
Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"
Cons: "No headsets Ran out of several of the food items -- I was in row 10 and they served from the front.... A bit disorganized boarding process but it was Mexico ... Comfort? The seats are way too crowded, and the guy in front of me put his seat all the way back so it was very uncomfortable."
Cons: "Very bumpy ride, wished it was cancelled. I was motion sick the entire ride, and no water was provided until four hours in, and while I understand it was due to turbulence, perhaps if it is too bumpy to serve water for the first four hours we should not be flying at all. Also very little food is provided for a 5.5 hour trip, two biscuits is not sufficient and as we landed near midnight there are not many options to acquire quick food either."
Pros: "The flight and the seating was comfortable. Food served was fine too."
Cons: "Well, they mixed up my check-in luggage during transit. As a result it got delayed and I had to spend the night without it. Although, I was informed about this miss when I landed in Vancouver, the team did not seem to feel particularly bad about it. Also, the process of getting reimbursed for the predefined expenditure allowance needs to be more efficient. Ideally, in such cases, the airlines should not only refund the check-in fee, but also provide a prepaid card to make any urgent purchases. Their current process requires one to bear the expenses initially, scan/click and send the original receipts and await a response from their baggage team. I am waiting to hear back from them on my submission."
Pros: "I liked the stewardess. She was very friendly and funny. I was booked for row 2 isle seat, first on first off.. No one else with me , had the row to myself. Comfortable seats. It was the Plus seats."
Cons: "No entertainment on board. You had to have already down loaded West Jets app. Didn't know that. Last time I flew WJ there was intertanment. I asked before I left Canada if there was in flight duty free. From LAX to YVR. I was told yes. So didn't purchase any. Only to find out, a big fat no. Haven't for quit awhile.Super. Landed at YVR, went to WJ to find out about luggage. Told me I have to get a hold of Qantas. They had nothing to do with it. Went to Qantas was sent to a place that was closed. Two days later got a call from WJ asking why I didn't pick up my luggage. I told him the story. He kept saying why didn't I go to them. Because I was told it was Qantases fault. Got luggage 2 days later, damaged. I'm thinking maybe the case fell off the conveyor belt while loading in Melbourne ."
Pros: "Great food glad I preordered. Great flight and crew"
Cons: "Didn’t know I needed to download the WestJet app in advance - wish there was a way to download it locally from a server on the plane and/or receive a message in advance suggesting to download. I have now downloaded it after I got off the plane and looking forward to trying it out on the return flight"
Pros: "Seats are fairly comfortable. Everything mostly went smoothly."
Cons: "Cannot use the in-flight entertainment system due to not having the WestJet app. Not able to download the app in flight. WestJet should at least provide a $0.99 internet option for 5 minutes, or allow free internet access to the App store for a few minutes to download the WestJet app."
Pros: "We took off, we flew, we landed and walked away."
Cons: "5hrs and 9min flight time. Add boarding and alighting at the other end - adds up to over 6 hours travel time. WestJet will supply you with a coffee or tea and a cookie, pretzel or cheese stick packet. Wow! You get to watch fair selection of movies etc on your own phone or tablet - IF you have downloaded the app BEFORE you leave the terminal.Wow! If you need to wait for the bathroom the stewardess tells you to wait in the aisle behind row 3... really? So I can't just stand here in the galley and wait... no sir, behind row 3. Best advice - fly Air Canada - these guys do not deserve your money!"
Pros: "Nothing"
Cons: "The pilot on the Honolulu flight to Vancouver left some documents at the hotel and he had to go back to get them therefore delaying our flight to vancouver. This caused a lot of passengers connection flights delayed and rebooked to another flight later on that day. No apologies or compensation of time wasted was given. Food vouchers would have been nice. The new boarding passes provided also pushed most of us passengers back to the last seats at the back of the plane.. which was a very uncomfortable experience."
Pros: "Quick and efficient boarding"
Cons: "No tv screen"
Pros: "Good flight, got in early"
Cons: "Ticketing in Kauai was extremely slow. Was worried some psssenegers wouldn’t make it into the flight from how slow it was."
Pros: "The crew was very helpful."
Pros: "Friendly relaxed crew. Overall organized and efficient."
Cons: "Both flights were late"
Pros: "Stewardess let me change seats to a cooler part of the cabin at the back of the plane."
Cons: "The air temperature in the cabin was too hot."
Pros: "smooth, on time"
Pros: "Haven't flown Westjet in years. Don't know why but I don't have sore kneecaps, was served great coffee, the stewards always smiled and had funny things to say, and the gate keepers were happy and honest. I'm going to be a frequent flyer now for sure."
Cons: "I didn't like....um....nope. no complaints"
Cons: "Staff was impatient and snappy when telling passengers to do something the first time. Smiles were forced and didn't seem genuine. Otherwise the flight arrived safely and early."
Cons: "I'm a bit disappointed by the services provided by Westjet: 1) I never received the confirmation of my fight/booking from Westjet; 2) I was not aware that the connecting from LA to SJ and SJ to LA were operated by different companies therefore I was not able to check in or even to check the gate information at the airport. I almost missed my flight from SJ to LA in the early morning 3) at the SJ airport, I was not aware that the flight from SJ to LA was operated by Delta not American airline. However, the Westjet customer services 1-888 number listed in your Kayak confirmation was not a correct number. I even tried to look up another customer services number of Westjet by searching the Westjet website, the number I found was not in service neither. I almost missed my flight from SJ to LA 4) At the LA airport I was told that I was not able to board the flight because I did not have the Canadian ETA. they said they would pull my checked luggages and flight them with my re-scheduled flight and will be shipped to the final destination Vancouver, Canada. when I arrived Vancouver, both suitcases were not arrived with my flight. One arrived with my original flight and the second were missing. The agent could not even tell me where the suitcase was. Moreover, the second did not arrive the time I was told it should arrive. My second suitcase was not allocated even before I left Vancouver to Europe one day after my travel. 5) No one responded to the luggage services number provided in the document. I could only successfully login to the link for the checking the status after I returned home in Brussels. 6) I was told that the second suitcase will be delivered to my home in Europe by another company. Currently I'm still waiting for my second suitcase."
Pros: "Direct flight from my hometown of Palm Springs Ca to Vancouver Canada"
Cons: "Left late and I arrived 35 min late had to go through customs and didn't make it from international to domestic. Rebooked a flight 3 hours later for $75."
Pros: "Great crew"
Cons: "Entertainment system was playing up"
Pros: "Amazing crew who made us feel very comfortable as we traveled with our 9month old daughter. Westjet stands out because of their commitment to service"
Pros: "Everything was shipshape and organized. Every crew membe r we talked with seemed knowledgeable and friendly. Good value."
Pros: "The flight was pretty good specially during landing"

Flight canceled by airline. No refunds, no ability to talk to customer service. Terrible!

Pros: "Somewhat"
Cons: "Food"
Pros: "ON time Flight"
Cons: "Nothing"
Cons: "Nothing"
Cons: "Departing on time."
Pros: "Nothing"
Cons: "Direct"
Pros: "Entertainmet"
Cons: "Everything else"
Pros: "The food was good and the crew was friendly and attentive."
Cons: "HOT. The plane was 90% of the time. It would tease you just long enough to start to fall asleep, then bam! You wake up in a sweat. It was 9.5 of 10 hours of a low boil sweat. The most uncomfortable flight I've ever been on. Apparently a known issue, including the condensation leaks on people sitting next to the window. (Guessing that's why the A/C was left off.) Also one of the bathrooms was quickly out of service. Another would auto flush if you tried to sit down. And another the green light was on whether occupied/locked or not. So 3 of 4 in Economy had at least some kind of malfunction. The power tinting windows never responded to the buttons - assumed they were on master override. Finally, the seats were pretty compact. I would describe World Traveler on BA (aka Economy) more like the new compact Basic Economy offered on other carriers. Seats were very small and leg room consumed by some kind of service boxes. I'm hoping to all things holy that our return flight is actually an American Air flight instead of BA direct. Really afraid of another 10+ hours of torture."
Cons: "They gave 2 veggie meals to mu big strapping men seat mates and the ignored me entirely!"
Pros: "Not being squeezed into a claustrophobic window seat."
Cons: "Nothing to report."
Pros: "The quality of the plane was good and the movies were good. Also the blanket and pillow was nice."
Cons: "I was really cramped and couldn’t recline because the guy behind me was too tall and it amashes his legs, so I had to be uncomfortable for the entire flight."
Cons: "They’re not too helpful in helping me get on a flight to my final destination."
Pros: "Staff that served us."
Cons: "By the time our turn came there was no more choice in food."
Pros: "The title says it all"
Pros: "The flight itself was fine"
Cons: "The delay made me miss my connections, and cost me a day at a festival I paid a lot of money for and planned 6 months around. the options given by staff were not too helpful"
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."
Pros: "Excellent customer service thank you"
Pros: "Funny safety video. Good beer and wine. Lots of movie choices. Never a line to the toilets."
Cons: "Cramped seating area, but I did have an extra seat next to me."
Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."
Pros: "Punctuality Happy demeanor of cabin crew Meal and Wine Service to standard class passengers Safety Video!! :-)"
Cons: "the actual meal was not very good. I would prefer an option of dried fruit and nuts and a big water"
Cons: "My husband and I paid a combined $100 to reserve seats on our flight from LAX to London. When we got to check-in at LAX airport we did not get our reserved seats. Everything had been changed around. We did not even have seats next to each other. Upon complaining at arrival in London (there was no time at LAX to deal with this, as usual that airport was one chaotic mess) we were given a British Airways business card with a phone number that did not work/had been disconnected. I would like to get the $100 reservation fee back. Thank you."
Pros: "Th flight was late, we lost our connection flight, they put us on another flight which arrived two hours later in a different airport!"
Pros: "Good attitudes"
Cons: "N/a"
Pros: "The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night."
Cons: "Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways."
Cons: "My flight was cancelled, but after I took another flight, I was notified that my flight had merely been postponed for half an hour. By this time, I'd already missed my train in Frankfurt, creating hours of extra travel time and huge inconvenience after an already long trip from the US. British Airways said the cancellation had been due to weather, but skies were clear from London to Frankfurt. I'll never fly BA again."
Cons: "The boarding started late (30 min before supposed departure), took much longer than expected because we needed to use the bus. Then we waited another hour on the tarmac. We were told it would be only a few minutes. Then we were told we would make up for the lost time, but that wasn't true and an additional half hour was lost on a holding pattern at LHR. We missed our connection. The instructions were unclear on what to do (contradiction between flight attendants and ground crew). By the time we picked up new boarding passes, we had already missed that flight as well and had to go to the customer service, which took another 45 min. Flight entertainment didn't work the first hour. There was a high pitched beeping sound during the whole flight (not the regular airplane noise)."
Cons: "I thought the seats we were not comfortable"
Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Pros: "Modern plane, great crew"
Cons: "Free seat next to me, kept getting filled by unassigned passengers, cramping my situation. One old lady took the seat & was snoring."
Pros: "The crew was amazing!!!!"
Cons: "No leg room!"
Pros: "Loved the wide selection of movies to watch, as well as being served two meals."
Cons: "I wished the seats reclined more. The flight would have been near perfect then!"
Pros: "The seats were comfortable and roomy."
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Pros: "Seats were pretty comfortable. Food was quite good. Crew were helpful."
Cons: "See above."
Pros: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Cons: "Everything"
Cons: "Announcing gate information only 45 minutes before departure and having only 25 minutes to get there before gate closing is very inconvenient and nerve wracking."
Pros: "Crew is super hospitable and nice"
Cons: "They lost my luggage after I asked when I checked it in LA and when I boarded in SD"
Pros: "The staff is friendly and were genuinely doing their best withwhat they had"
Cons: "The check in / baggage drop off took too long. There were only two workers in that section and for maybe arpund 10-20 mins there was only 1 person helping everyone. It was very frustrating, esp when there were 3 people working in the world club section when that line has fewer people in the first place. I suggest having the world club staff taking some of the regular customers and alternating with the world club members"
Pros: "Everything was fine until I ate my breakfast."
Cons: "My special kosher meal cause me to immediately have stomach cramps and estreme nausea - within 20 min of eating it. I had horrible pains and could not use the bathroom due to landing. Upon landing I ran to the use the restroom and the staff promised to keep an eye on my bags. When I exited the bathroom after being violently ill, no one was on the plane except the cleaning staff, and no one was keeping an eye on my bags. I found my purse unzipped. Luckily nothing seems to be stolen. I proceeded to vomit and have food poisoning symptoms the next few hours while waiting for my connecting flight to Rome. I vomited through the entire flight to Rome - no one seemed particularly concerned. No one asked if I needed a hospital. British Air would not take a report about the food poisoning onsite. Nothing was done to help me change my flights to avoid flying so sick or make any helpful suggestions whatsoever."
Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Cons: "The overhead luggage bins near my seat on my LAX-LHR flight were too small to accomodate my European standard carry-on, which meant that another passenger and I had to store our luggage three sections away before there was an empty bin big enough. I understand the need for different sized bins, especially since our seats were up against the galley, but I felt a little unsupported by the crew. They basically just told us, "walk down far enough and you'll find something"--this was true but not exactly helpful. It's a small thing, but I think maybe if you warned passengers sitting in seats with smaller bins ahead of time, that would help make things smoother, since another stressor was that we didn't find places for our luggage until it was almost time for takeoff."
Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."
Pros: "The service was great!"
Cons: "Leg room. I'm very tall."
Pros: "Everything"
Cons: "Since you now have to pay for additional luggage, which I have always done in the past, I find it increasing infuriating that when boarding the plane to store my carry on luggage I have not been able to store this appropriately, I am led to believe as a paying customer I should not have to store my carry on luggage by my feet because the overhead cabin is not available to me. ."
Cons: "It was actually a flight operated by American Airlines, and I am done with this company. Not comfortable, rude staff and more than average food."
Pros: "We paid extra ($260) to sit on top.The arrangement was nice. I had a panic attack because I felt stifled and my asthma was bad because the lady in front of me put new perfume on each time she went to the restroom. Staff helped keep me on the galley and talked to me to keep me calm. The stewardess was from Spain, but I've forgotten her name. Nice lady."
Cons: "Late. Flight left late out of LAX. We missed our connection...again. We've taken BA many times and always get stuck in London. You have to be bussed everywhere and go through security again, even in the same terminal! We ended up up in the International Holding Pen for 4 hours waiting for the next flight with 2 small kids. Again. Last time we received €800 for our inconvenience. This time we got £20 for food for a family of 4. Yuck."
Cons: "Seats were uncomfortable. The food was below average even for airline food. One of the flight attendants was rude to one of the passengers even though the passenger was not doing anything out of normal."
Pros: "The entertainment choices, I like how dark it got being a red eye flight. Not as noisy as some planes."
Cons: "Cramped seats. No leg room. Touch screens were not touch sensitive so the person in front could feel every push. Better to use the remote. No individual air control, I got very hot."

seat 3F broken in terms of recline, embarrassing for first class

I booked this reservation 2mo in advance with 2 lap babies. When i called to add the babies they never told me about the lap baby rule. If I would have known i would have bought my toddler her own seat no problem. They moved my seats far from each other. My babies need to sit near their mom it was a redeye. At check in the manager did us a “favor” and moved us to adjacent aisle seats… in the last row. Those seats don't recline and the constant people, flushing and talking woke the babies up all night. No one slept. The main attendant couldn’t be bothered and had a, get over it bad attitude. Oh did i mention i had a dog at my feet also?? Every time they were woken up by the bathroom (constantly) my babies would cry for their mommy and i could only hold on at a time. adjacent seats from mommy is not comforting . Why on earth would we be moved to those seats?! I know why. We were discriminated against for having babies. “Put the babies in the back.” I was a 4x a year flyer at minimum. We will NEVER fly with AA again and i will be filing a complaint. You should be ashamed of your treatment of a family and young children.

Short connecting flight to LAX from SFO. Only thing I maybe disliked was the lack of entertainment options, but what can I expect when it’s only a small jet to LAX

Pros: "empty plane"
Cons: "food"
Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."
Pros: "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
Cons: "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
Cons: "No delays"
Cons: "It is what it is, doesn’t have to be better"
Pros: "The seat was super comfortable, because of o lot of place for legs"
Cons: "The crew sometimes seems not to be happy with the passengers"
Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"
Cons: "Maybe a gluten free snack option"
Pros: "The crew did an excellent, professional job."
Cons: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."
Pros: "seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen."
Cons: "prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food."
Pros: "I specifically flew today to catch their Boeing 787 while it's on its test flights. New plane, obviously clean and great entertainment in seatback."
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."
Pros: "Overall the flight was great"
Cons: "I didn’t like the restrictions on the fare and being reminded several time with negative emails from the carrier about the restrictions."
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Cons: "The plan was 20 minutes behind schedule on departure and to top it off they had me pick up my luggage and check in again making me miss my connection. As a result I lost my train ticket fees"
Pros: "The flight was great. Lots of movies to choose from. Food was pretty good too."
Cons: "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."
Pros: "The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with."
Cons: "No peanuts."
Pros: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Cons: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Pros: "Delayed and no AC working..."
Pros: "On time"
Cons: "Seat comfort was awful. I paid more for legroom but the actual seat was narrower then others. No one told me that. So legs were fine but my hips were squeezed. Seat cushion was also minimal. The base of my back was aching before take off."
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "Crew was really good"
Cons: "Other than the crew everything is really bad."
Pros: "Free water and entertainment"
Cons: "No vegan meal options"
Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally  9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "In flight movies were varied, with both new and international films to watch. Flight attendants were nice. Boarding was smooth."
Cons: "Spent a while sitting on the plane waiting to take off because of some kind of delay, but that meant I could spend more time watching the in-flight entertainment."
Pros: "I was comfy on Philly to Venice flight, no one was sitting next to me"
Cons: "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."
Pros: "Flight left late, due to mechanical problems, but managed to arrive only a few minutes late"
Cons: "No food available, even though flight departed at noon"
Pros: "while our flight was delayed, they kept us well-informed about what was happening and didn't leave us in the dark. We were delayed because an fight attendant failed to show up, and there happened to be another off-duty flight attendant passenger on board who volunteered to work the flight so that we could still depart on time. Real thoughtful dedication!"
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."
Pros: "Smooth flight"
Cons: "No entertainment on a 5 hr flight. I know a lot of people bring devices but a set of headphones and some music would be nice"
Pros: "Flights on time and entire flight was a good experience for my 18 years old son to a first flight on his own."
Cons: "Maybe a better food choices"
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "Movies in flight."
Cons: "That I was rebooked and lied to at first as to why, and when getting another ticket the the ticket agent said the flight was rebook because "the crew didn't want to come to work". Not cool, I didn't react I simply got my ticket and just wemtnonw but there was no apology like they didn't care what I missed having to be rebooked I also wasn't given any sort of military discount no seats no baggage. Other airlines I've flown the past months always do something for military."
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Pros: "Headrest entertainment systems"
Cons: "Lack of comfort in the seat, pay for every little thing, departed late, 90% of all passengers seems to be lumped in "Group 6" making boarding extremely annoying. I suppose any other group costs extra."
Cons: "arrived at SFO. walked up to kiosk. Entered info. $25 x 2 for first bag! paid. went up to check-in agent. She agreed it was a mistake but could not issue refund. "refund.aa.com" did not work. very frustrating way to begin long trip. even though it was a four hour flight, AA used an older plane; roll-aboards only fit sideways, not wheels in or out, , in storage above seats, so space ran out quickly. flight crew grumbled about plane as well. not very reassuring way to fly."
Pros: "On time"
Cons: "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
COVID-19 information

Safety measures for airlines flying from California

Airlines flying from California have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from California

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Masks required on board, masks provided on flights from California

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Middle seats unavailable to book on flights from California

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