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Pros: "Services are the best"

Cons: "No gate for departure or arrival. No business class longe in Cape Town."

Pros: "The crew was very good. Seat was comfortable."
Cons: "Running water in the bathroom."

Pros: "Qatar airlines seat"
Cons: "Bigger lavatory in the plains"

Pros: "Attentive and friendly crew, leg room"
Cons: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."

Cons: "coffee is to strong and to many spicy foods"

Pros: "Food and leg room"

Pros: "Attentive and efficient"

Pros: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Cons: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."

Pros: "Most of the crew was really nice and the entertainment choice was great."
Cons: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."

Pros: "The new Qsuites are very comfortable"

Pros: "Seat was comfortable."
Cons: "transit timing was a bit hectic."

Pros: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."

Pros: "Crew was good! Food was good! Boarding was on time !"
Cons: "Economy comfort could be better."

Cons: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"

Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."

Pros: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Cons: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."

Pros: "The seats have great leg room and recline nicely"
Cons: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"

Pros: "Crew was very friendly"

Pros: "Snacks and the crews on board"
Cons: "The crews in the airport, not friendly. They dont even smile!"

Pros: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Cons: "Seats were a bit hard."

Pros: "Air hostesses are classic.The plane very spacious ."
Cons: "Wait time to connect from Doha too longNo hotel accommodation."

Pros: "Good food and services"
Cons: "Boarding slow and luggage too strict"

Pros: "quick"
Cons: "nothing"

Pros: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Cons: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."

Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."

Cons: "Delayed"

Pros: "Crew courtesy, exceptional service"

Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."

Pros: "All"
Cons: "None"

Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."

Pros: "I liked the food, the crew, and the team at the airport was nice and professional."

Pros: "Service outstanding"
Cons: "Nothing"

Pros: "Crew were wonderful, spacious legroom."
Cons: "Boarding was crazy."

Pros: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Cons: "Everything"

Pros: "Excellent crew and service"

Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"

Pros: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Cons: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"

Pros: "Excellent service everyone was generous"

Pros: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."

Pros: "Nothing"
Cons: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."

Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."

Cons: "Chicken sandwich was not good"

Cons: "I had to ask for wine to 3 different hostess's"

Pros: "Friendly cabin crew"
Cons: "Economy class seats and the food table"

Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."

Pros: "Friendliness of the crew"

Pros: "Food and drink options. Courteous."
Cons: "Smells from others"

Cons: "Don’t stuff passengers in every seat."

Pros: "The seats were comfortable, the snacks were great, and the crew was friendly and professional"
Cons: "Flight was delayed"

Pros: "The person next to me was drunk. The crew was rude."

Cons: "Nothing"

Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."

Cons: "Packed flight but the crew and ground staff opened to back door to board more easily. Thanks!"

Cons: "I don’t know if this part of your survey or within your purview but I do need to ask or to state my dismay why Alaska or any other airline charge for changing for changing flights to either a earlier or later flight? Why does Alaska and again any other airline charge its customers $30 to check in th"

Pros: "Great experience"
Cons: "Better meal, but great overall."

Pros: "Seats and leg room keep getting smaller"

Pros: "Crew was great. Flight was on time."
Cons: "We were not given seat assignments until the flight was about to leave…"

Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."

Pros: "Crew was friendly. I loved that I could charge my phone as well as text while in the air (for free)"
Cons: "Delayed by 3 hours with nothing more than a sorry"

Pros: "Great crew"
Cons: "Snacks"

Cons: "We will move from our original reserved seats to the last row. Gogo system not operative."

Cons: "No drink service - not even water."

Pros: "Service vas very good. The flight itself was unremarkable. Take-off and landing was smooth and on time."

Pros: "Big seats love the gogo in flight"
Cons: "N/a"

Pros: "Boarding was a little slow but the overhead bins were a total win! Love the bigger compartment! The seats were comfy and the flight crew were great! Plenty of complimentary drink choices and delicious snacks that could be purchased. Free in flight wifi was awesome and loved being able to charge my tablet at my seat."
Cons: "Needs wider seats, more help with boarding so it could go smoother and faster. More than one passenger struggled to raise the arm rest."

Pros: "Very professional and helpful especially Ms Sahar in Ontario airport."

Pros: "Friendly and fun"

Pros: "Arrived on time and in one piece"

Pros: "Ontime"
Cons: "Cramped seats not much room. Kisok to check bags hard to use or did work at all"

Pros: "Couldn’t really think of anything on the flight that stood out."
Cons: "There isn’t anything on this flight that stood out."

Cons: "none"

Pros: "Nice clean planes"
Cons: "No entertainment monitors"

Pros: "Always like Alaska flights"

Pros: "On time courteous"

Pros: "The food is really good and excellent vairity"
Cons: "Sometimes the staff is a littls bit impatient"

Pros: "Food I purchased was very good"
Cons: "Food was not priced well. NO WIFI??? WHAT?"

Pros: "Good selection of entertainment (movies)."

Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"

Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."

Pros: "The flight was comfortable and quick. The staff was very friendly and engaging. We landed about 15 minutes early which is always appreciated!"
Cons: "Although Ontario only has a few gates for Alaska I still found it strange that they didn't post which gate we would be boarding at until 5 minutes past the scheduled boarding time. Not a big deal but for someone who's not familiar with the airport it could be confusing."

Pros: "Loved the early arrival, the seamless process."

Pros: "Sat in Premium. Early board because of wheel chair. Lots of room. Smooth flight. Arrived early in Seattle. Ta very nice. Took all way to car in parking lot. Cleanliness."
Cons: "TA forgot one of my bags at security..but I didn't miss until almost to departure gate. Had to check my medicine bottle of cough syrup. What a pain. Put into separate basket. Open & swab. Weird. I'm 75 not a terrorist but I did have pneumonia recently & needed it do would not cough & choke on plane."

Pros: "Caring flight attendants but the admitting attendant was so condescending when asked a question to clarify directions for ticketing bags."
Cons: "No blankets available but the attendant thoughtfully turned up temp without being asked to."

Pros: "Flight on time and the crew were very pleasant and professional."

Pros: "On-time, no unpleasant surprises."

Pros: "Flight was on time Crew friendly and professional.. Seats were roomy with plenty of leg room."

Pros: "Easy, and comfortable."

Pros: "Very friendly staff."

Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."

Pros: "Delayed for one day 3 hours waiting time on the phone to reschedule the ticket"

Pros: "The short flight was made especially nice with one flight attendant offering to give a free drink for showing Seattle seahawk pride! Either wearing a jersey or showing a picture with seahawk pride. Very friendly and fun! The views were very beautiful also! Love Alaska airlines and LOVE the seahawks!!"

Cons: "The flight was canceled but I received NO notification WHATSOEVER and was not aware until I got to the airport- which was a 2 hour drive away."

Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."

Pros: "Easy flight. No issues."
Cons: "No issues to report."

Pros: "The flight itself excellent. Great service The only problem was when we landed there was a traffic jam and could not get to the gate for 20 minutes."

Pros: "Great crew"
Cons: "Food ok"

Pros: "Great customer service very professional look forward to their services in the future"

"Kayak. You have got to be kidding !!! Get on top of things. !!!1"

"Great service"

Pros: "Everything"
Cons: "Snacks and drinks"

Pros: "I had space, and the plane was quiet."
Cons: "I wish the lifts would have turned off. They were on the whole time!!! Not okay."

Cons: "On time. Good flight"

Cons: "Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!"

Pros: "Seats were comfortable"
Cons: "As a non Spanish speaker, it was difficult for me to understand the announcements"

Pros: "Got the emergency exit seats, extra leg room"
Cons: "Choice of food"

Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."

Pros: "Crew was courteous,helpful."
Cons: "Food."

Pros: "the flight was on time"
Cons: "nothing"

Pros: "Comfortable aircraft!"
Cons: "Food can be better, very long lines at the airport."

Pros: "The crew was very nice and attentive."
Cons: "The food options were too heavy. I had the cheesy ham pasta and there was powdered cheese on the sides that was very unappetizing. My chair was broken and wouldn’t hold its position when reclined and would snap back up or fully recline making it both frustrating for myself and the guest behind me."

Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"

Pros: "crew was pleasant"
Cons: "both flights delayed. In one we were stuck on a bus on the runway before we were allowed to board. food and altitude in colombia made me sick"

Pros: "Boarding was good, service was good everything was quick"
Cons: "the food was cold there was no entertainment"

Pros: "Just the fact that I’m glad to make it home."
Cons: "The entire flight ordeal. From beginning to end."

Pros: "Nothing"
Cons: "The plane was destroyed, everything broken and dirty , The most uncomfortable I have ever been on a plane and I was in business class. Pure junk"

Cons: "The 4 hour delay to leave Roatan"

Pros: "The flight itself was fine and I like that there are food options throughout as a part of our ticket."
Cons: "They lost my luggage and it was impossible to reach anyone who knew anything or to be compensated for my inconvenience and items."

Pros: "Nada"
Cons: "Perdimos dos dias en cali por culpa de avianca Mal servicio no ayudan siguen con la huelga de pilotos En el vuelo de regreso nos dieron otro avión alquilado de otra compañia. Incomodo Nunca mas viajo en Avianca"

Cons: "Very delayed departure (1 hour late), priority luggage was anything but priority."

Cons: "Super late as always"

Cons: "Gate was changed 3 times. Fight was delayed 30 mins. No entertainment."

Cons: "flight was cancelled because the plane was late , had to wait for an extra 4 hours to catch another plane"

Pros: "The worst flight experience possible!"

Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."

Pros: "Good service."
Cons: "1:15 mi utes delayed."

Cons: "We upgraded to business class but it didn’t make up for the old plane. It was loud, old and dirty, the crew was good. It was was a 5+ hour flight and it would have been great to be on a newer plane, which they use for shorter flights."

Pros: "the TV!"
Cons: "the food and the selection of movie"

Cons: "The boarding process at El Salvador was a mess. People was not organized at all."

Pros: "Vip at airport"

Cons: "The flight did not happen because you referred me to Webjet. My meeting was rescheduled and I cancelled within 24 hours however Webjet charged me $450 to rebook. I will not be using Kayak or Webjet again."

Pros: "Excelent services New airplane & clean"

Pros: "All"
Cons: "Nothing"

Cons: "Only a few very all movies to chose from on a 6 hour flight."

Pros: "I like the seat comfort and viewing screens on the seat in front of the passengers which allows for the long trip overseas to pass more easily without appearing to be as long as the trip actually takes."

Pros: "Comfortable"

Cons: "Falta de respeto a los miembros Diamante."

Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."

Pros: "Attention and servicio"
Cons: "No Complaints."

Pros: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"

Pros: "Great service."
Cons: "The new plane, the B787, is not as confortable as the previous A330 in the tourist cabin."

Pros: "Flight is short."
Cons: "The boarding process is really bad, the ground crew does not control the passengers. After passing security it's ok but the transfer process in Bogotá is really horrible... wait to take a bus and take you to a terminal and pass security again is annoying."

Pros: "Service"

Pros: "Nice planes"
Cons: "No entertainment"

Pros: "The flight over to Bogota from NYC was perfect. No complaints. I was raving about it."
Cons: "We sat on the runway and then returned to the gate, resulting in a 2 hour delay, due to a faulty smoke detector in the bathroom. There was a lack of communication about status. At one point, they shut the air. Several times they shut off and restarted the entertainment system. It would have helped if they went through the cabin with water or a snack. It was a long wait and we had no idea why..."

Pros: "Great service, good food, good flight. Pillows and blanket, breakfast and dinner, and free 2 bag check-in for international flights."

Pros: "Everything"
Cons: "Nothing"

Pros: "Landing on time"
Cons: "Food"

"Great service during the pandemic."

"Our favorite flights. Straight shots, with as much comfort as one would expect."

Pros: "Crew was nice"
Cons: "Nothing really"

Pros: "Crew was great!"

Pros: "The way they load the aircraft from the rear for covid safety precautions."
Cons: "The availability to switch my ticket to an earlier flight to avoid a 5 hour layover."

Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."

Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"

Cons: "Provide earphones or headphones"

Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."

Pros: "Nothing"
Cons: "13 hour delay"

Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"

Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."

Pros: "Funny crew members and very friendly captain"

Cons: "No delay"

Pros: "Never made the connecting flight."

Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."

Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"

Pros: "That there were TVs to watch on the seats and that it was quick boarding"

Cons: "Departure delayed by 1hr30"

Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."

Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"

Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"

Cons: "Had an passenger spill coffee all over me and when I went into the back where 3... yes 3 flight attendants were standing they all just looked at me and asked what I needed. It was VERY obvious that there some type of liquid spilled in my hair and clothing. I asked for some napkins or anything to wipe up the mess. She shoved 3 napkins into my hand. Not friendly at all"

Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."

Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"

Pros: "Comfortable seats and good choices of movies."
Cons: "Staff was rude and we were called to board but took long waiting in line to get in the actual plane. Flight was delayed. Food didn’t look appetizing."

Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"

Pros: "On time."

Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"

Pros: "Great experience"

Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."

Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."

Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."

Pros: "We landed"
Cons: "No drinks served , could not leave our seats , 2 hr flight turned into 3 hrs"

Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"

Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"

Cons: "Short 30 minute delay; arrived 5 minutes late. 45 min flight doesnt allow for any food service."

Pros: "No complaints. A puddle-hopper to a yes."

Pros: "Seats were comfortable"

Pros: "All that one would want."

Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."

Pros: "all flights were right on time. service was excellent. crew was very friendly. Comfort+ seating was excellent very comfortable"

Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."

Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."

Cons: "Ok. My wife and I are both disabled and use our own scooters to get around airports. My scooter broke down when I got off the plane. Toronto airport became a LOT longer pushing my scooter then. Fortunately CANADIANS GAVE ME A HAND TO GET THROUGH CUSTOMS, BAGGAGE CLAIM AND CAR RENTAL. Ok, what to do if something like this happens in America. Maybe to work with security staff cause I was in dire straights without the Canadians to help me. Thank them all. Alton Cason"

Cons: "Need more legroom"

Cons: "My luggage is lost. I picked it up in LAX and reboarded. It never arrived to MSP. My wife's luggage was also lost but they found it on another flight. They have no clue where mine is."

Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."

Pros: "They did give us the Dane snacks the first class passengers got."
Cons: "Zero additional leg room in this supposed comfort seat. The seat was very narrow and there was absolutely no additional leg room on the flight. I'm tall, so that's what I pay for when I book these flights and none was provided."

Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."

"American is always excellent! I never have problems and everyone is nice"

"Disappointed in the toilet area both flights- filthy and urine on floor everywhere both flights Boarding and texts communications excellent"

Pros: "The crew was awesome and boarding was quick"

Cons: "Great"

Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."

Cons: "Delay of 1 h at Philadelphia to Syracuse !!"

Cons: "INTERNET is difficult to figure out in these AA flights"

Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."

Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."

Cons: "2 hours late stuck on the plane. Service was not that great"

Cons: "Full flight, but exceeded expectations"

Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"

Cons: "No window at the window seat"

Cons: "Foods and movies"

Cons: "Didn’t make the flight because of previous flight was delayed"

Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"

Pros: "Very attentive crew"
Cons: "Boarding gates"

Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"

Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."

Pros: "My flight was via AA. I was able to check in with Concierge Key as I am an Executive Platinum member. The check-in staff were very nice and helpful."
Cons: "Since the ticket was bought with Iberia, I was not eligible to use My systemwide upgrade. The crew was generally less friendly. When I asked for cognac after dinner, they told me that they are out! The offering of snacks were bad. The breakfast is nothing but sugar! The dinner could do with less carbohydrates."

Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."

Pros: "Quick flight. Took longer boarding than air time!"

Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"

Pros: "Staff were friendly and efficient"
Cons: "No snacks because of short trip, so can’t rate properly."

Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"

Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"

Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."

Pros: "great"

Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."

Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."

Cons: "On time"

Pros: "The flight was on time. It was smooth and we had absolutely no problems"

Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"

Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."

Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."

Pros: "Everyone was courteous and professional"

Cons: "Everything was great"

Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"

Cons: "Plane had not been cleaned"

Cons: "The seats are so uncomfortable"

Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."

Cons: "The plane never cooled off for the entire flight"

Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"

Pros: "Everything was great to me"
Cons: "The flight was packed"

Pros: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Cons: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"

Cons: "Luggage did not arrive with us"

Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."

Cons: "One of the flight attendants was pretty rude and quite short with passengers."

Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."

Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."