Daily cleaning, installation of cabin HEPA filters on flights from Burbank
Flair Airlines has waived its change and cancellation fees on flights from Burbank to Canada. Confirm policy on booking site.
|Flights to Vancouver||2h 51m|
The cheapest ticket to Canada from Burbank found in the last 72 hours was C$ 103 one-way, and C$ 160 round-trip. The most popular route is from Burbank Bob Hope to Vancouver Intl, and the cheapest round-trip airline ticket found on this route in the last 72 hours was C$ 75.
Flair Airlines flies most frequently to Vancouver Intl from Burbank Bob Hope.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Canada.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Canada is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Canada with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Canada up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Burbank airport was awesome"
Cons: "More snacks!"
Cons: "The entertainment Wi-Fi didn’t work well"
Cons: "Things would’ve been a lot better if my flight was on time and my bags got to the carousel in a timely manner. Alaska has a 20 minute guarantee. Yeah not so much in this case"
Pros: "Short flight."
Cons: "Flew Alaska Airlines back to back bright had food service. This flight was initially moved back 30 minutes from when I first booked and then delayed twice at the airport. Created a much longer layover and resulted I having to change other reservations at destination."
Pros: "Crew was considerate and prompt."
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Pros: "Crew was great! Very friendly and accommodating."
Cons: "Space was tight. Would’ve liked a little more room"
Cons: "Baggage claim terminal wasn’t announced. Everyone went to the wrong place."
Pros: "Pleasant trip"
Cons: "The ticketing agents were excessively slow."
Cons: "Delayed flight"
Pros: "My husband and I paid for WiFi and it never worked"
Cons: "My seat was broken. It wouldn’t recline, and the headrest wouldn’t slide up. Boarding process was confusing. I was assigned to board with group 3, but they started boarding by letter."
Pros: "On board staff was great. Flight was great."
Cons: "I bought tickets with the understanding a normal carry on was ok. When I arrived at the gate for our flight we were told Alaska had a new policy that started 6/4 (we were flying on 6/7) that only allowed a much smaller size carry-on. If suitcases didn’t fit the new smaller size rules one had to pay $25 and check it. We have three people flying round trip - that would add $150 to our total. I shopped carefully for low fares. Many people on the flight had to pay at the gate. Not cool Alaska."
Pros: "Great conversation with a fellow passenger, food and drinks were enjoyable for the short flight, and the crew was friendly."
Pros: "friendly staff"
Pros: "No one sat in the middle seat! Smooth flight!"
Cons: "Waiting to board"
Pros: "The staff is always super friendly, and with an hour and a half on the plane before we left one stewardess gave me free pringles (that I was going to pay for) because our 2 year old was “hangry”. I appreciate the gesture to make our day a little easier."
Cons: "I didn’t not enjoy sitting on the plane at the gate for an hour and a half. I wish we could or deplaned (or had the option to), with a 2 year old we needed to entertain him that much longer."
Pros: "Flight left on time and arrived early, the staff was warm and friendly, and it was an easy flight."
Pros: "Enjoyed big leather seats in older planes. More comfortable."
Pros: "No strict baggage rules, free carry-on, free WiFi and entertainment. Efificient boarding."
Cons: "Nothing I didn’t like."
Cons: "Cramped seats"
Pros: "Managed to board quickly and leave early!"
Cons: "Upgraded to an exit seat. Got the leg room, didn't get the shoulder room. Ended up flying the whole time with my shoulders pulled inward and left aching. I'll be avoiding 737's when I can moving forward."
Cons: "A flight was scheduled at the same time from Seattle to both Burbank and Lax. I made a dumb error but would have appreciated some accommodation instead of being charged a $125 change fee."
Pros: "More room in the pay-more section AND free drinks"
Cons: "Having to pay more to sit a few rows ahead of Coach class. Ridiculous! We're going to the same place!"
Pros: "I always fly with Alaska Airlines when I need to go to LA. Fantastic flight attendants and good services."
Cons: "But on my last flight with them, it was delayed for more than an hour and a half, which was longer than the time I flew back to SJC from Burbank. That mixed up my schedule for the whole day."
Pros: "Quick, easy, clean"
Pros: "Took off on time. landed early, free wi-fi. What more could I want?"
Pros: "The staff were great and helpful."
Cons: "I am a small woman but your seats are getting smaller and leg room is less. This leads me to believe that the "people" actually running this airline have little interest for those of us who have to travel in coach? Making money is the most important thing to these people who will always travel in private jets or first class. Congratulations to all. You are winning. Joanne Lewis email@example.com 206-550-0748"
Pros: "I liked the cheese platter."
Cons: "Unable to connect to the internet. Flight was delayed. No legroom."
Cons: "Crew was trying to be funny but it fell a little flat. Seats were small and cramped, no place for luggage overhead. Poor selection of beverages."
Cons: "Nothing. Everything is superb from the boarding to getting inside the plane. Ground crew staff is amazing"
Pros: "The flight arrived early. The crew are pleasant and helpful. I've always liked Alaska and their NW partners ... not at all like the experiences that have been in social media of late."
Cons: ""If you can't say anything nice, don't say anything at all." The airline would never be our destination, but Alaska is a very good way to get there."
Pros: "Easy flight. Boarding was fine and the crew were friendly enough. The steward didn't come and see me much and I think I had one little snack and one beverage."
Cons: "No entertainment but I didn't really expect it on such a short flight."
Pros: "Boarding was a few minutes early (versus the typical few minutes late), it was easy, plenty of room/clearance for my stuffed roller carry on, comfy seats, great service throughout. I am not often flying into or out of cities that Alaska services but when I am, I almost always chose to fly Alaska :)"
Cons: "Not full capacity"
Pros: "Friendly personnel, seating not so cramped"
Pros: "See above"
Cons: "Even though i booked a month and a half in advanced, i got stuck in a middle seat. The seats are tight and even if you want to pay for food, there aren't many options. I paid 18 for internet that was worse than AOL dial up in 1994."
Pros: "all was great"
Pros: "Comfort, space"
Cons: "Delayed flight, which would have been okay, except the staff made it sound like we would still land on time and we didn't. I would rather the message be consistent rather than confuse passengers about landing time."
Pros: "The service was great. Smooth take-off and landing. Comfortable and spacious seating."
Pros: "Flights were on time"
Cons: "It was a long trip!!"
Pros: "Crew was helpful and friendly."
Pros: "I liked the airplane itself, especially the roominess of the underseat storage place and the cleanliness of the cabin."
Pros: "The gate agents and staff were very friendly"
Cons: "When I checked my bag. They had to hand write a slip for the next leg of my flight (Calgary to London). This added about 10 minutes of time. It's 2017, how can it still require paper write up??"
Pros: "The service on Alaska is excellent. I wish all my flights could be on Alaska!"
Cons: "Internet wasn't working. But, waddya gonna do? Probably not their fault."
Pros: "Awesome flight attendants! I really like that you guys announce when we've hit cruising altitude and that the Pilots give us an idea about how the flight is going to go; bumpy, smooth, when/if to expect turbulence. Thank you!"
Pros: "Economy is economy, so there's nothing to complain about :)"
Pros: "Great Staff"
Cons: "Lots of flights leaving the same time through side by side gates - and all delayed. yuck"
"I like delta but I don’t like the boarding stuff."
Cons: "Flew first class but still had to pay for internet. We also waited 20 minute in the runway after landing"
Pros: "Great crew."
Pros: "The crew was amazing! The plane ride was smooth!"
Cons: "You should load the plane from back to front since everybody exits the plane from front to back. It is simple school bus rules"
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Cons: "Late departure"
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Flight was delayed due to crew not being available."
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "Crew was friendly"
Cons: "Food was not good"
Cons: "Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t"
Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "Crew was awesome. Very efficient"
Cons: "Couldn’t connect to see the trip on the monitor but no big deal. Still was able to watch tv"
Pros: "THe crew was super"
Cons: "Confort no good very tight seats Movies hard to understand Announcements hard to hear"
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Pros: "Great flight . Even got here early"
Cons: "Haven't left yet!!!"
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Pros: "Smooth take off and landing"
Cons: "4+ total hour delay"
Pros: "Itwas fast and easy."
Cons: "Nothing. Everyrhing was good."
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Cons: "The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline."
Pros: "On time; safe flight"
Cons: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Cons: "If flight is full all the time get a bigger plane"
Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Pros: "Entertainment, newer plane, great crew. and complimentary meal? fantastic."
Cons: "I checked in 12 hours in advance for both trips and was assigned a B seat toward the back of the plane for both, with no capability to select my seats in advance."
Pros: "When we landed and I was able to get off the plane"
Cons: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "Overall flight experience was excellent - no delays!"
Cons: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Pros: "I love the new entertainment sysem"
Cons: "Only one service on such a long flight? Should have done a second beverage service."
Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."
Pros: "The cabin temperature was not good. Started out very cold. When I asked about it (which I shouldn't have had to do), they overcompensated; then it was too warm. After a couple more tries they finally got it equalized."
Pros: "everthing went well"
Cons: "Flight delays"
Pros: "Great crew, smooth flight"
Cons: "Waiting for luggage in Peoria"
Pros: "Boarding was on time, free entertainment, choice of free snack with our drink, free extra serving of complementary coffee, and landed ahead of schedule"
Cons: "Nothing in this experience"
"no wi fi"
Pros: "Crew was very nice."
Cons: "They should have had vodka for bloody mary and good needs to be improved"
Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "Great crew, very efficient"
Cons: "I loved the seating on that plane with a 2x4x2 row."
Pros: "Crew was good. I slept and they didn't bother me."
Cons: "Nothing I can think of"
Cons: "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Cons: "2 hours late stuck on the plane. Service was not that great"
Pros: "on time departure offered a beverage and snack"
Cons: "we had to circle phila we had to wait for our gate"
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"
Cons: "Maybe a gluten free snack option"
Cons: "We stay stuck in PVR"
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "On time, roomier seats"
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Cons: "The attitude from the crw"
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "Everything that happened before the FIRST time we boarded the flight and when we finally landed in LA. The movie selection was pretty good since I couldn’t sleep on the flight and it calmed me down. The flight that was originally 7 hours turned into 5"
Cons: "What Irritated me the most about this whole experience was that they waited until everyone had boarded and seated to find a maintenance problem. Credit to them for finding it before takeoff but it should’ve been caught before the plane even left the hangar or when the plane last landed. They said this would be a 15-20 min fix. This was an 8pm flight. 800 became 830, then 9. By 9:00, same problem and I start to wonder if we should switch planes. By 10, they finally tell us that we have to deplane and go to Gate 37 which is on the other side of the terminal. On the way out the flight attendant tells us that we have to hurry up to the other gate because we have to be there by 10:25 to board. I almost wanted to punch him. So we’re there. 10:25 comes and I see the screen turn to 10:40. Around 11, the announcement comes that they’re transferring the food from the other plane to our new plane which further delayed everything. As some kind of compensation, theyleft buckets of snacks and drinks for us prior to boarding as we finally boarded. Finally took off at 12:30. I was so irritated I couldn’t rest on the flight."
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Pros: "Crew sucked. Not helpful or caring."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Cons: "I had a delay of 4 hours. Got home very late. Not what I had planned on."
Cons: "Getting canned and moved to a flight that is five hours later"
Pros: "Entertainment, seating room"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "Entertainment on the flight was good, they had live TV and other TV shows."
Cons: "Boarding was hectic with passengers fighting over the overhead compartment spaces, security measures were overbearing with around 2 hours of going thru checks between terminals at Heathrow Airport. The seat selection is a joke since we could never select our seat not even 24 hours before the flight, so buyers be aware. The food was mediocre at best."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "I liked the expediency of being rescheduled for another flight and the kindness of the American Airlines staff. When I first received my boarding pass, the pass listed gate A24 as the one where my flight was scheduled to depart. The plane destined to depart from Dallas to LAX did not show up. However, a few of us were kindly offered a cot and blankets to sleep on. The next morning I folded the cot and the blankets and found an American Airline staff member who swiftly rescheduled me for another flight to LAX. She did state that the original flight had departed at 11:15 p.m."
Cons: "From around 6 P.M., December 11, 2017, I was at gate A24 - the gate listed as the Departure gate for my return flight to Los Angeles. The last flight that left went to Saint Louis, I believe. There was never a flight to depart from Gate 24 to Los Angeles. I believe the gate may have been changed and for some reason, those who were at Gate 24 were not informed. Also, the travel instructions on the advertisement for scheduling the flight mentioned the ability to carry on luggage for no additional charge. When I received my boarding pass, it stated I was only allowed to carry on baggage that would fit underneath the seat and not in the overhead bin. I had to pay to check my baggage that I thought was free. In spite of the changes, the flight was a good flight. Thank you"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Cons: "The Video on Demand service for movies, TV, and Music would skip every 10 to 20 seconds, jumping forward about 2 or 3 seconds at a time...making videos unwatchable. This was a problem for my seat, the two in front of me, and apparently many other seats on the flight."
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "We got great service and the food was not bad. Additionally, we got lots of free wine!"
Cons: "We were not able to check in online or pick our seats until we actually got to the airport."
Cons: "Smallness of seats"
Pros: "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Cons: "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."
Pros: "Smooth flight and on time."
Cons: "Small plane. Even small carry-ons had to be gate checked"
Pros: "Everything was on time!"
Pros: "Nothing, boarding was effective"
Cons: "The crew was rude and completely unhelpful. They wouldn't honor my upgrade and than when I wanted a Mimosa they said it was only for first class even though they could have clearly got it and charged me. This was a rare occurrence but a terrible one nonetheless."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Pros: "No fees for carryon, like Republic charged on the way out"
Cons: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "we paid $300 for more leg room on the 787...it was great....really comfortable seats."
Cons: "the volume on back seat screen....impossible to get right with the touch screen. GO BACK TO KNOBS PLEASE AS SOME AUTO COMPANIES ARE DOING."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Cons: "If it wasn’t 3 hours late."
Pros: "Got there"
Cons: "Way too expensive"
Pros: "The crew was average"
Cons: "It was an average flight ... nothing to complain about !"
Pros: "Friendliness of the crew."
Cons: "There is completely no free snacks, just drinks (excluding alcohol). The maintenance didn't sign some papers for the plane which cause the unnecessary delay."
Cons: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Pros: "Everyone was cordial"
Cons: "Entertainment system, especially the sound was poor"
Cons: "No snacks unless you are willing to pay more than 10 dollars lol"
Pros: "Very nice flight attendants."
Cons: "Sick people coughing and crying babies. :D"
Pros: "The seat space was good and the flight ended without incident."
Cons: "The flight was delayed which happens, but there was no communication as to why or how long it would be or any other information. In flight the crew were barely visible as I had to ask for refreshments and then they brought it around for everyone. Next was cleanup which took way longer before it showed up."
Cons: "The plane are old. The over head bends are smaller than any plane built recently. The enteratianment system has issues and the headphone noise comes out blurred (I overheard other people having the same problem), the staff is rude, the food was awful, and I was late arriving on both flights (we never left on time)."
Pros: "Flights were very good. I was concerned about the buy food on board option but it worked well. The food was good and it cost less than buying in the airport and bringing on board. Using the charge card to pay wend smoothly and seemed not to slow the process at all. Good job Air Canada."
Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."
Cons: "poor entertainment choices. Reading lights didn't work. I traveled with my wife, we were unable to read because reading lights didn't work."
Cons: "Air Canada changed this flight to a red eye. And didn't let us know until months later by then we had booked our accommodation they don't allow refunds so we had to go regardless. But let me tell you we would have cancelled if possible"
Cons: "This was a terrible flight. We were delayed and rerouted to Toronto but not given enough information. We spent an average for an hour waiting for take off each time."
Cons: "Ended up missing this connecting flight to Calgary . Our plane left 45 minutes late from Phoenix because of a gas spill so when we got to Vancouver from Phoenix, we had to go through customs which took extra time. When we first landed in Vancouver and before we even got off the plane, we had 5 minutes to board onto our next flight which obviously was not going to happen. We rushed through customs and still might have been able to board our flight at the last possible minute except the staff at the airport led us to somehow get out of the secure area and have to go through security again before going to our gate. That took so much extra time. This never should have happened. When you get off the plane and have a connecting flight, there is always a way to get to the gate to board without having to go through security again. When we finally made it to our gate for our connecting flight, our plane had left and we were told to go to the air canada service desk. There was about 10 to 15 of us that had missed our connecting flight because of this so the 2 staff at the desk were trying to help us all but had to wait for their manager to come and confirm they could give us another flight which took quite a bit longer than I thought. We ended up getting booked on standby on a flight straight from Vancouver to Saskatoon in 2 hours which was our final destination, but never was told that because of all this headache, we should have grabbed our luggage. We thought our luggage was going to go on without us on the flight we missed but apparently if you do not get on your flight they don’t send your bags which makes sense. We also had thought for a second that maybe our luggage didn’t go on the flight from Vancouver to Calgary but if it didn’t then someone would most likely put it on the flight to Saskatoon. We should have asked about it but they should also have mentioned it when we were in a panic. And I understand you can’t put extra people on a flight that is booked, but what if the plane we were on standby for was full and we had to wait even longer .. could have taken us a day to get home when this wasn’t our fault we missed our flight, but was air Canada’s."
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Pros: "MIGHT give me a refund, and not WILL give me a refund"
Cons: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."
Pros: "its was smooth"
Pros: "The whole experience from boarding to landing was great. Zone 2 boarding is one of the first called and the premium economy section has larger seats that recline more and don't affect the person behind as much. Food was decent and serve on a ceramic plate with real silver wear. On demand entertainment was adequate with a number of recent titles and even audiobook options."
Cons: "The section was set up in a 2-3-2 seat configuration and I booked the middle 3, but were given 2 in the middle and one one the left aisle. One of the middle seats was left open for the pilot to come back and watch movies during the flight. When I asked the attendant if we could swap the left aisle with the "pilot's" the attendant made it seem like it was a bigger deal but eventually asked the pilot who said he didn't mind. After all, it was just changing one empty seat to the other side of the aisle."
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Pros: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Cons: "Zero complaints."
Pros: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Pros: "We got there safely."
Cons: "Seats were uncomfortable. Food was simple and bland. I was not allowed more than 2 alcoholic drinks on a 10 hr flight -- what is that?"
Pros: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Cons: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."
Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"
Pros: "The landing of the aircraft was second to none when we landed in Calgary."
Cons: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Cons: "There was a build-up of delays for domestic flights, namely from Toronto to Edmonton, Ottawa and Calgary (the ones I heard). I was on the Toronto to Calgary flight, which was supposedly delayed from 16:45 till 18:55 EST, but the actual boarding time was closer to 19:45 EST. Once all the passengers were boarded, the crew informed us that the pilot was missing. Another 20 minutes went by before he was located, at which point we were informed that the first mate was missing as well. By the time the pilot and first mate were both on the aircraft, it took another 30 minutes for them to get the aircraft ready. My flight from Toronto to Calgary was supposed to arrive at 19:40 MDT, the actual arrival time was 23:00 MDT. As a passenger, I am annoyed to say the least."
Pros: "The entertainment choices were good."
Cons: "I had a very large man behind me and couldn't recline my seat an ounce therefore I couldn't sleep the entire flight. I think if your a certian size you should have to buy a seat with more room instead of make everyone else uncomfortable. The food was almost inedible, and there wasn't much more than chips or chocolate bars to pick up in That section of the Airport before flying out :( Entertainment choices were excellent though!"
Pros: "Honestly, can't expect to be ridiculously comfortable being a 6'2 female on an airplane. The staff was friendly, running about doing their jobs. The plane was clean, temperature was a bit chilly but hey, it's all good. Overall, it got me from point a to point b. And that's really all you can ask for. Thanks everyone!"
Cons: "Air was chilly. Leg room obviously because I'm so tall. Other than those two things, it was as enjoyable as it could have possibly been."
Pros: "No problems, clean, friendly staff, comfortable chairs with the head rest that folds up towards your ears."
Cons: "No complaints."
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "very pleasant"
Cons: "nothing really"
Pros: "The flight crew went advice and beyond to help look after our two kids (ages 2 and 4). It was a full flight but they were the only children on board."
Cons: "Baggage fees and leg room."
Pros: "Staff were very nice"
Cons: "2 out of 4 of my meals were incorrect. I had asked for vegan meals and 2 of them were clearly not vegan."
Pros: "The flight attendants were kind and helpful!"
Cons: "This was the last leg of a 24 hour journey from Venice to Seattle for my sister and me. After having a 3 1/2 hour layover, our plane was supposed to leave at 6:30 PM and kept getting delayed. One of the biggest frustrations was the lack of communication by the staff! We could see them at the counter where our gate was but no one would come out and talk to us! Our plane finally got off the ground at 8:30 PM!"
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Everything was as scheduled"
Cons: "Nothing really"
Pros: "Eventually they got us there."
Cons: "They cancelled the sat flite. Little communication . Left us after 6 hours and 11 pm to fend for our selves with no luggage. No compensation. It was awful."
Pros: "A fine flight, considering how small the plane was."
Cons: "Boring food. Better than none at all, I suppose. I had the vegan option. Perhaps they are trying to discourage vegetarians from eating on the plane at all? It took half an hour on the phone to even arrange it."
Pros: "Safe landing. Rescheduled and was only 1.5h behind"
Cons: "Our 6:30am flight was cancelled without any notice, no phone call, no email to tell us. Took over an hour to get through on the phone to see if we could reschedule to the next available flight"
Pros: "The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one."
Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."
Cons: "It was late arriving in from TO. We had to pre board due to a handicapped companion and there was no time to settle with all the rest of the passengers shoving to get on due to the lateness. The majority of the flight was through turbulence. No one helped with placing bags for the handicapped in the overhead. They did not call for the wheelchair at arrival nor was there an attendant att arrival to push the chair up the ramp."
Pros: "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
Cons: "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."
Cons: "The boarding crew did a poor job of giving direction. In spite of the fact that boarding by zone was not specified, I was reprimanded by staff for boarding when I did. I found it very disrespectful that the staff reprimanded me for their own error. When I pointed out that they had not called a zone the ground staff lied and said they had called the zone. I strongly recommend staff receive remedial customer service training. This was an incredibly negative experience - not to mention undermined the otherwise decent experience that the Air Canada flight team provided."
Cons: "would be helpful to set up cabi lights according to destination's time. Also, no socks provided for this long flight."
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride"
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer. Did provide a $10 meal voucher. Good to know Air Canada values my total trip delay time at $2/hr"
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "The boarding ran smoothly and the employees were very nice and helpful."
Cons: "On this flight you had to have an iPad or iPhone to enjoy the entertainment, and I had neither."
Pros: "It was meh...."
Cons: "I got no notification that the flight was going to be 1 hour earlier"
Pros: "Awesome and funny service."
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Pros: "Excellent gate crew"
Cons: "Pretty uncomfortable seat"
Pros: "gate agent helped to get me on a flight at LAX just made it an extra 10 hours"
Cons: "not cancel my flight"
Pros: "My economy plus seat was good (once I finally got it) and for all the hassle they did free tv for the whole plane. THey found a new plane FAST!"
Cons: "They changed gates last minute - plane was in for maintenance and slight delay - then cancelled that plane - did the series of 15 minute additional delays. They found a new plane - changed the gates (big distance) again - and 'the computer' had reseated 1/2 the plane. DISTASTER to fix."
Pros: "Flight was on time and quick"
Cons: "Seat comfort was terrible, as if the seats were made for children."
Cons: "crew at the airport and on the plane, not very helpful"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Pros: "Flight attendants were competent"
Cons: "The drinks for purchase were absorbant"
Cons: "Delayed departure; cramped seat; minimal amenities"
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"
Pros: "Quick boarding"
Cons: "Horrible uncomfortable plane"
Cons: "Would not give us hotel vouchet"
Pros: "Pushed out on time and made it home early"
Cons: "Flight attendants were non existent. 2 water services in a 4 hour flight is ridiculous."
Cons: "The United Boarding Agent repeatedly warned about the "SMALL" carry on compartments on the CJR aircraft and literally insisted we tag our carry ons to be set aside on boarding even though we knew they fitted OK. AS A RESULT when we got to Calgary we had to wait at the over size luggage racks for our carry ons to be delivered instead of them being set up for us as we left the aircraft which is normal!! Very frustrating!!"
Pros: "Quick and easy to board."
Pros: "I really can't complain about the flight. Great service and on time"
Cons: "The only unfortunate thing was there were no TVs which was a bummer"
Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"
Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."
Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Cons: "1hr 10min. Delay on the tarmak. Late into Calgary."
Cons: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Pros: "The best time to fly a particular airline is right after they've been in the news with bad publicity. Every single personnel was attentive and cordial."
Cons: "It was a smaller plane and very full. The seats are packed so tightly together, you dare not sneeze."
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "Everything was fine on the first leg."
Cons: "Delays, very long delays. Not a fault of anyone but United had delays."
Pros: "Nice seats - and some room to move and relax."
Cons: "Being an Air Canada customer and having bought an Air Canada ticket - I do expect that either the entertainment will be free on my iPad or included - particularly when I have to PAY to get a decent seat. It isn't right that entertainment isn't included for the extra price!"
Pros: "Very comfortable and the staff was great!"
Cons: "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
Pros: "fast smooth safe trip"
Cons: "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."
Pros: "Good in-flight entertainment using the app. Decent staff overall."
Cons: "On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong."
Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Pros: "Co passengers friendliness"
Cons: "The tiny cup with more ice than refreshment. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "Had to wait at gate for a while before disembarking."
Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"
Cons: "With maintenance delays, I wouldn't make any connections."
Cons: "Loud girls behind me talking."
Pros: "Super sweet flight crew and great entertainment."
Pros: "We arrived safely along with our baggage."
Cons: "Major weather issues so delayed boarding and flight. That's understandable, but poor, often rude, gate operations. Often no, inaccurate, or misleading information. They seemed confused, as if this were the first time event."
Pros: "The flight is on time."
Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."
Cons: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."
Pros: "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
Cons: "read above"
Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."
Cons: "Left about 15 minutes late."
Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"
Airlines flying from Burbank have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Burbank
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