Low season | January |
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High season | August |
Cheapest flight | C$ 95 |
We were given a complimentary seat upgrade which was so unexpected but so lovely!
We were given a complimentary seat upgrade which was so unexpected but so lovely!
Porter was excellent. Boarding was a breeze. The seats were a little uncomfortably but the overall trip was excellent.
Only packaged snacks were served. It was a flight at lunchtime and a hot meal would have been a great.
Reserve check-in was very slow compared to regular check-in. Internet was slow
Lavatories broke with an hour to go. At least we were on time.
Chaotic boarding, but mostly my issues are with Toronto airport
Flight delayed by half hour, causing rush to get to connecting flight in Toronto Pearson which doesn’t have good flow for managing immigration check and connections.
Service was amazing, and the plane was comfortable even for this long haul. But they could have more movies selections. But they were still a lot to choose from.
Due to mechanical problems it was delayed causing problems the actual flight. Was fune
Wish we had music during take off and landing like the last flight
Never been on a long haul flight that didn't have on flight entertainment. I hope the way back is better !
It was fine for a low cost trip. No entertainment and poor food offer. The sits were ok. It was on time.
Seat barely reclined. Boarding took forever. Flight attendants were not very friendly
Worst airlines. I will never fly this again. Please warn customers. They cancelled our first flight and then gave us flight vouchers that were declined.
Needs to be clearer about baggage allowances upon purchasing tickets
Very easy boarding. The on board snacks were not good.
We had a 44 minute layover ( ??? ) to change planes for our flight to SRQ. We landed at Concourse D, and the SRQ plane was located at Concourse B, as we were told in Toronto. We got to "B4" as directed by ( Delta Help ), in less than 10 minutes, only to see the flight we booked to leave at 2:28, was showing "DEPARTED". Back to Delta Help, got an extremely obnoxious and rude clerk who gave use two options, next flight leaving 5:20, on "B12", (STANDBY). or (CONFIRMED), leaving around 8:PM, not sure of the exact time because they took our seat request and gave us another boarding pass minus the exact time. We had been waiting hours for the 5:20 flight and at the very last minute a group appeared and were allowed to board. When the "standby" folks were summoned, several were allowed to board ahead of us, even though we were there much earlier. The clerk, who gave his name as Markus, a black man with a beard, was the most arrogant. rude and condescending individual in existence. When I asked him to repeat his name he said "what did it sound like?". Had I been thinking I would have answered to me it sounded like (markasshole) which is exactly what he was. When we originally got to that gate and asked for advice, he went on and on telling me he could only comment on the flight that was in progress, that ATL was a big airport, and treated us, both, in our 80"s like we were children unable to understand the process, and directly in my face in a loud voice, shouted exactly what we were already aware of. Not one ounce of consideration for our problem, of just trying to get home. When he called out the names of the remaining "standby" people, he left several go before us, even though we were there waiting hours earlier. He called out our names, John and Nubia, looked at us and shouted out that he only had ONE, and with a grin on his face, let another standby board, and told that person that she got the "lucky" last seat, still grinning, meaning we had to wait once again for the later flight. This obviously prejudiced and biased poor excuse of human beings needs to find a job he is better suited for, perhaps dog catcher or janitor, IMHO. This entire fiasco put us home more than 7 hours later than previously indicated on our original and paid for flight schedule. If Kayak continues to offer flights with different concourse locations and with only a 44 minute layover, they might also consider a more reasonable and reliable time frame for layover. It was a horrible experience and considering alternatives to this service is paramount.
Flight left on time. In flight entertainment options were good, but needed own device. Crew were polite.
Westjet has a terrible boarding crew. I had a zone 3 pass and my wife and kids had zone 9 as we purchased tickets separately. After scanning our boarding passes, the boarding Filipino lady rudely says that my family has zone 9 passes. I said I have 3 and wanted to board as a family and she started a rant that they have 9 and they were small kids to board with me. I told her that I am not going to separate family because of this and what she said didn’t make sense. It’s a shame to Westjet if they have such policy. It’s a shame to the WestJet employee to start this rant after the passes were scanned. Westjet has to train people to speak politely and not with rude demanding tone. If that’s Westjet policy, I will pick a different airline next time. Westjet is not the only one out there.
The flight itself was fine, but two of the ladies at the gate were extremely rude to a few of us in line. Their customer service really needs some help. I’ve always had good experiences with WestJet until these two ladies. They had the worst attitudes and really left a bad taste in my mouth after a good trip
Seat change. New seat 5 rows back from our group. Flight ok but we had to wait for half an hour after we landed for the gate.
YYZ air Canada security messed up which led to my kids missing their flight and having to go on a separate flight later in the day without the rest of the family. Customer service was horrible and have no sense of urgency or compassion for their customers. They refuse to compensate for their errors and making my kids wait hours in the airport. This isn’t the first time we have had issues with this airline and I won’t be flying with them again.
United did not permit online check-in from home as document scans were not getting uploaded. This should be fixed their app
Cancelled flight had to fight for a hotel voucher and lost my upgrade. Not great business.
dont advertise liquor drinks you don't have. begin flight on time. instead of an hour LATE. OVERHEAD BINS ARE TOO SMALL TO FIT STANDARD CARRY ONS
Flying Air Canada was pleasant and enjoyable. The United portion was lacking.
we missed the flight because the preceding one was late. air canada said that because it was caused by air traffic control they would not put us up in a hotel, so since the next flight we could get anywhere near where we live is to san francisco tomorrow morning, two senior citizens are having to spend tonight in the food court at vancouver airport. NOT HAPPY.
We were given an upgrade which provided more seat room and a meal. However seat designated overhead locker space was used by others.Boarding was delayed with part or the delay due to staff assisting diaablef individuals aboard. Personal observation would suggest that 3 individuals rorted the system. They used wheel chair access to the plane, boarding with family ahead of al other passengers, but required no assistance until boarding occurred. On departure 3 “disabled” individuals were seen walking freely near the baggage carousel. One person even assisted with a luggage trolley! The rorting is most likely widespread and not airline specific
Flight attendants were delightful, smiling, anticipating needs, and overall excellent. Pilots kept us informed and made 1 of the best soft landings!
Delayed flight and did not do a good job updating us. Entertainment selection was weak, but I was thankful to have the behind the seat screen. No interaction with crew.
It’s a shameful company. It ask as to go to counter to take the boarding pass, they simply send it by email, just to check the bags’ size in a smaller than normal template. DONT USE FLAIR! It will be more expensive than normal airlines at the end.
flight was okay, no wifi, no free drinks but worst of all they lost my son's bike for four days. Customer service was nonexistent - call a number that leaves you on perpetual hold, there's no baggage folks in the baggage claims area (in vancouver). we went up to international and nobody was at ticketing, went to domestic and they had us fill out a form. they could not tell us where the bag was. Anyway, highly recommend you drop an airtag for anything that's worth more than $500. My son's bike costs a lot more than that to replace; I was on pins and needles for four days.
The crew of this flight, specially the flight attendant in the front were the sweetest I’ve had in all my life, I genuinely hope they get a race or sum cuz of their efforts. It was just quite unsettling that the flight took so long to departure. It was supposed to leave at 10:35pm and we ended up taking off at 11:22pm…👎🏻👎🏻👎🏻
It’s bare bones but was on time so can’t complain.
Of all the countries I've flown to and airlines from around the world, I have never had such a dismissive an arrogant employee during boarding. After waiting in line for 20 minutes to board, I was sent to a second line for Passport verification. Natalie from Flair, repeatedly tried to scan my passport which didn't work for some reason but was too lazy to input my information manually. Bar code scanners aren't 100% reliable as we all know. She asked me my birthdate 3 times, made me wait to be the last person aboard and then smugly threatened me that my only bag could be charged for (same backpack I used as on my arrival as carry on). Natalie working in Ft. Lauderdale and the was the epitome of lobotomized tiktok brain with the charm of junk mail.
Food selection is very poor and sears are very uncomfortable.
Flight was 3 hrs late and another 2 hrs wait for baggage to arrive on carousel and a $7.00 food voucher that arrived as we were boarding our flight.
Seat rows so close together no one dares to put their seats back. Knees pressed against the seat in front, had to find a position putting my legs under the seat in front. But for 6 hours keeping that one position was ridiculous. All savings on the purchase price are taken back through charge backs for luggage $200 each way, Seat selection $44 per seat or you are seated by a computer randomly. Wife sat 5 rows away. Would avoid Flair in the future
The flight was safe (priority). Everything else is low-cost: too hard, delays, mediocre boarding, cost for carry-on and checked luggage.
Flair flight was 4 hours late due to not having a crew and the plane was filthy. Just water service Terrible experience flight 1513
The flight was canceled. We only found out at the airport. We had to book another flight which cost us more then the whole trip booked through Kayak. Lynx took our email and was supposed to write us with an alternate flight. We never received an email. They talked about reimbursement which was to be explained in the email (which we never received).
The online system for Lynx air to pay for additional baggage is not satisfactory. I was charged 100+$ for my suitcase when I tried to explain that the online payment was not functional using the app and showed screenshots of the same. In the end I gave up and paid and went ahead.
No snacks, just water.... could have been better. The actual flight was good.
Flight delayed by 4 hours but no communication. With passengers until after the posted departure time became apparent the flight was not going to board even close to on time.
Flight was sent canceled. The absolute most useless staff I have ever witnessed. Utterly careless - literally could not care less. 100% never using this airline again.
Poor communication at the check in counter and boarding gates.
Other then the screaming baby the flight was fine, nothing special
Check in experience was smooth, and the flight attendants were courteous and friendly. Very positive experience overall, thank you all!
Flight arrived late but other than that everything else okay
Great price for a new plane. Only offered water which we knew.