My flight from toronto to tampa is delayed for more than 3 hours.
We did not like it much. There were so many delays. From getting there to check in, to the delay on flights to get home. It felt so disorganized and it gave us a lot of anxiety and stress. We followed the instructions that were given to us but no one seemed to know what they were doing. We missed our first flight due to the poor management of the airline.
It was a pleasure flying, great seats , lots of room, pleasant staff.
Great crew and fun passengers though it was a small plane. Landing on Digby island was amazing. They had buses and a ferry waiting to take us across to Prince Rupert. Gorgeous scenery! Canadians were so gracious, friendly and helpful! Love Canada!
Very old aircraft and the seats are awful. Boarding was not organized and took forever
Full flight boarded in an orderly manner and left on time.
Had a delay that was communicated as being about 20 minutes late for 3 hours. Had to check luggage and the plane wasn't cleaned well, but the crew was friendly.
Slow on boarding and, flight was fine and then 20 minute delay getting off, they didn’t have a ramp available.unbelievable. Lost my ride from the airport last night so now have to take a cab from jfk to Staten Island. Another expense. Not happy.
Unfortunately all flights were delayed. Flight to Moncton was delayed 3 hours and my family who was picking me up from 1 hour and half outside the city had to get a hotel room for the night.
Cons: "Prefer YUL to PBI FLL is in case that there is no flight available to or from PBI"
Pros: "Having our own device"
Cons: "I kind of miss watching movies on the seat in front of me option instead of just having our own mobile device.. wish the outlet were more reachable and easy to get to."
Cons: "Flight missed connection. United wanted to reroute my entire flight flying coach even though I paid for business. They refused to give me a seat from sfo to lax. Also, they refused to reimburse me for the difference in the two l velsnof service."
Pros: "Fast service"
Cons: "Delays were horrible and were extensive. Always seems to run into a delay or a problem when leaving the home airport"
Pros: "I am amazed st how we still have to pay for stuff onboard. I normally fly international; so, fun to see that they are charging for food."
Cons: "United is OK and the service is very good overall. The point is to fly, arrive safely and on time. I wish I didn’t have to deal with TSA even with precheck."
Pros: "Staff was great"
Cons: "getting off the plane was very time consuming despite being already landed. Not entirely sure why but this was the first time getting off a plane took some time. im sure the staff was working hard but I’m unsure why it took some time."
Pros: "All the flights were on time and the pilots terrific. They came on with information and advise. I especially liked the pilot on the travel from Hartford to Denver. he was humorous but very polite and congenial."
Cons: "My flight did not go to Chicago. United changed our flight without notifying us. Instead we went to DC. Almost missed our plane."
Pros: "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
Cons: "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
Pros: "The crew was helpful and friendly, my flight was inexpensive"
Cons: "The seats were incredibly uncomfortable! Also, many people did not understand how to turn off the televisions, so it was pretty distracting to have so many monitors going when we all trying to sleep."
Pros: "Landing safely"
Cons: "I upgraded to a seat right at the front. Still ended up in boarding group 3, no room for my overhead luggage so I had to put it half way back on the plane. My $45 upgraded seat wouldn’t recline because it was broken and I still had to pay to have a bad checked. Oh, and the flight attendant simply said “ok” when I informed her of my seat malfunction."