Flight was a little rough, but that couldn’t have been avoided. The flight attendant that did the audio for the safety information talked like she had mush in her mouth, and was very difficult to understand.
Flight was late - waited for the pilot to arrive for over 30 minutes. There were no screens or entertainment options on the flight.
The staff was great, plane was nice, no tvs but trip was short so didn’t really matter
1. The internet with T-Mobile didn't work, so I had to pay $8 :( 2. We stayed more almost 40 minutes because our arrival gate was not available
I haven't flown Alaska in years, so this is my first time in a long time. Both the outgoing and return flights were delayed, which affected my plans at the destination, which were time sensitive. I've flown Southwest dozens of times without delays, so to come to Alaska for just one round trip and have both of them be affected tells me I need to go back to Southwest. Other items: I tried to join an earlier flight, and was denied, even though online it showed seats available. Seems like this would have been an easy way to make things right. The in flight WiFi on the flight down was nice, I watched half a movie and was really looking forward to watching the 2nd half on the way back, but the plane didn't have the same options available, so I had to pay to watch the movie on my own streaming service. Irritating. Given the competitive nature of flying and choosing carriers, I thought Alaska had a better reputation for the little things like this.
Excellent because of the flight attendant Wendy in first class. She is the by far the best flight attendant I have ever experienced!
Trouble linking to the Tmobile wifi. The legroom on the 737 was fantastic. No more knees touching the seat back in front. Plenty of charging plugs and inovative clips to hold phones and tablets.
Free tmobile wifi was great! Crew was efficient and friendly. Crew gate checked our luggage and let us board in group C because of it. Loved that! The best part was that our family (3) was seated together. Thank you so much!!!!!
Delays. Again. Haven’t had a good experience out of Seattle in most flights. The flight was delayed and passengers were all bunched in one area even after the doors closed when there were tons of empty seats. Attendants chastised passengers for wanting to move and even embarrassed one man for telling him tons of the empty seats were actually premium seating and he needed to go back to the back of the plane the seats have been getting increasingly uncomfortable and the snacks are terrible if you get one. No options for people who don’t/can’t eat sweets. Prices keep going up and amenities and service keep dropping. Air travel has become more like taking a very expensive bus.
Gate personnel and flight crew were both very good. No problems other than the previous flight being late.
We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
Flight attendants had a little attitude. Food tastes no good.
Very poor. The flight was delayed from Toronto because some forget to do there job . I got to my connecting gate in San Francisco 10 minutes before the departure.but this didn’t let me board even though the flight was still there for an other 30 minutes. The the gentleman at the unite airline desk told me that they usually wait for passengers but air Canada called and told them not to we I been rerouted to Manila instead of Hong Kong . In San Francisco they mad me check in my carryon bag . I was told the it will directly go yo ho chi minn cuyt but I was told that by the Vietnams airline desk that’s not there I’m 10 hours behind my scheduled flight and looks like I I’m going without baggage. I don’t have a chance of catching ..
The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane
It was all good flight was on time, service was good I enjoyed a few movies and everything was smooth
Airbus plane, nice and polite staff, entertainment even as it was a short flight.
We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.
headphone jack didnt work for the first flight and not much variety
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
The boarding process was going smoothly until the manager Bharti Singh insisted I check my duffle bag that fits under my seat. I travel with the duffle for this very reason. I know for a fact it fits under the seat. She was rude and aggressive, I was charged a check bag fee. She reminded me that I purchased a “basic”ticket. I fly Air Canada more then ten times a year and have spent thousands of dollars on tickets with Air Canada. Once the boarding closed there were many empty overhead bins. The airplane was an old, with no entertainment. The flight attendants were not pleasant, no smiles, not even friendly with each other. Over-all, seemed miserable. I fly all the time and have never experienced a flight crew so unpleasant. This was the worst flight I’ve ever had. If I didn’t have to fly Air Canada I would not use them again.
flight was full and no chance of getting a better sit. other than that. it was ok.
It was a good flight and we arrived on time, plane was clean.
I didn't like that they wanted extra money to watch a movie on the other airlines it's free that I use anyway
Too hot. Air from vents not working Long line for toilets Not enough staff to offer water throughout the flight
Traveling from Montreal to SFO, after landing in SFO, there was no announcement about where to claim our luggages. Our gate was in Terminal 1, and went to the luggage claim area in T1, but couldn't find any information on the screen. Eventually, an airport agent told us that our luggages would arrive in Terminal 2 luggage claim area.
All went really well. Except that I was randomly chosen to be thoroughly checked!!
We were reluctant to travel with Air Canada after reading many bad reviews; however, we were more than satisfied with the experience flying from San Francisco to Montreal and back. Seats were comfortable (although on the return flight we had very little leg room) and the crew was friendly and competent. The entertainment was outstanding, with hundreds of choices, from movies to shows to comedy. Our luggage was delivered in a timely manner (a little slow in San Francisco) and we were sent tracking notices all along the way through the Air Canada app. I wouldn't hesitate to travel with Air Canada again.
The help at check-in area was excellent! The crew on board was great and the legroom and entertainment is excellent!
it was by far the worst business class experience i've had. the food was awful, the staff was worthless and lazy, the drinks were warm, no blankets. dirty bathroom.
Nothing available at the assigned hotel as far as brush, toothbrush, etc after forced layover with bags that departed
Poor service. Check in person at the COUNTER was ruthless and threaten to call police instead to look for better plan or actions. VERY MANERLESS lady. KICKED US OUT OF OUR RESERVATIONS. ABSURD
There was very little premium experience. The check in was awful with a 40 minute line and service making me feel like I was putting them out. The lounge and gate experience was scattered and not well organized. the only good thing was the seat. Food was bland and barely edible. Overall I found it wasn't premium at all rather a cheap low class experience.
Cabin staff were very disengaged, spoke with no eye contact, dismissive. Disappointing compared to my United experiences.
The seat configuration was insane. Horrible. Had to jump over sleeping people to go the bathroom. The food was the best we’ve had in any Business class.
Flight attendants were pleasant and helpful. Pilot gave fair warning about turbulence.
Unfortunately the flight was delayed. On a positive note the status updates in the app/text message were good
extremely tight seats. seating next to a large person makes the space very uncomfortable. The crew is not very friendly either.
The flight was 3 hours and 40 minutes late. The communication around the delays was awful. I fly this route regularly and it is always late. I don't understand it. The flight attendants were not friendly and were generally loud. This was an overall bad look for American Airlines.
I got bumped by Qantas to American Airlines incurring a 6 hr layover at lax. I was not happy
