I am writing regarding my recent flight from La Paz (LAP) to Los Angeles (LAX). While I understand and respect the importance of airline safety procedures, I left this experience feeling deeply upset by the way I was treated by a member of your staff. At the gate, I was informed that my suitcase contained a charging unit that could not travel in its current form. My husband and I immediately complied with every instruction given to us, including opening the suitcase and removing the charging unit. We were ultimately told that we needed to break apart the charger in order to board the flight, which we did without argument. Afterward, I was directed to another employee. I calmly asked whether it had actually been necessary to break the charging unit in order to board, as I simply wanted to understand the policy. Rather than explaining, she responded aggressively, repeatedly asking, “Do you want to stay? Do you want to stay? Because this flight is leaving.” Following that interaction, I was instructed to reopen my suitcase, remove my shoes, and the employee asked my husband whether I had been drinking. I have been sober for seven years, and being questioned in that manner after simply asking a respectful question was humiliating and incredibly upsetting. I want to be very clear that I am not challenging Alaska Airlines’ safety policies. I fully support them and understand that employees have an important responsibility to keep passengers safe. My concern is solely with the manner in which I was treated. I felt intimidated rather than assisted, and what should have been the joyful end of a trip celebrating my marriage became an experience that left me in tears for much of the beginning of our flight home. I rarely submit complaints and generally try to extend grace to people working in stressful environments. However, this interaction fell far short of the level of professionalism I have come to expect from Alaska Airlines. I respectfully ask that this incident be reviewed with the employees involved so that future passengers are treated with dignity and respect, even during time-sensitive situations. Given the distress this experience caused and the lasting impact it had on what should have been a very special trip, I would also like to respectfully request that Alaska Airlines consider providing a refund or other appropriate goodwill compensation for this flight. While I understand this may not be standard policy, I hope you will take the circumstances into consideration. Thank you for taking the time to review my concerns. I look forward to your response.
The flight was on time, seats were comfortable, crew is friendly and professional. Nice flight overall. Thanks!
We showed up to our gate less than 15 minutes after boarding started and they wouldn’t let us in. It was still 15 minutes even before take off so we’re weren’t even late to the flight.
Alaska airlines has gone from excellent to budget. Food only for purchase. Entertainment only on your devise, no headphones
The plane was delayed almost 3 hours. I had a first class seat and there was no food loaded due to the late night departure (no nuts, not meal and no cookie), and the first class bathroom was out of order. Truly a disappointment all around.
I was very surprised that at the Seattle airport, Alaska's main hub, that the gates were very small and very close together, and it was very hard to discourage between my flight, and the flight next to us going to Boise and the flight next to that going to Denver. Denver. The audio for all three Gates was at the same level, and almost impossible to differentiate unless they actually said their flight number and location. Location. People tried to get on our plane, before they were ready, because they were confused about the Denver announcements. We were on a Boeing 737- 800 00, that must have recently been redone. It actually had USB--c ports which really surprised me. The Apu was out on the plane, so when we got on it was very very hot. A lot of people were complaining. The gate agents were very professional, but it was a lot going on and even though there were two of them, I think they could have used another person to help them. Mandy was particularly helpful in getting me a window seat. Flight crew was up to the usual Alaska airline standard, which is very high. Can we please get another snack then garlic pretzels? It would also be nice, if they knew ahead that the flight was full, to offer to let us check in our bags for free at baggage check, and not at the gate!
On time, good seats, not overly full, up beast positive crew.
People were friendly. Flight was a little delayed. Maybe I missed the reason for it. Overall a nice experience.
The flight itself was great. But we had to wait over an hour to deplane so I missed my train. Not the crews fault. They were wonderful!
Gate personnel and flight crew were both very good. No problems other than the previous flight being late.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
Flight attendants had a little attitude. Food tastes no good.
Very poor. The flight was delayed from Toronto because some forget to do there job . I got to my connecting gate in San Francisco 10 minutes before the departure.but this didn’t let me board even though the flight was still there for an other 30 minutes. The the gentleman at the unite airline desk told me that they usually wait for passengers but air Canada called and told them not to we I been rerouted to Manila instead of Hong Kong . In San Francisco they mad me check in my carryon bag . I was told the it will directly go yo ho chi minn cuyt but I was told that by the Vietnams airline desk that’s not there I’m 10 hours behind my scheduled flight and looks like I I’m going without baggage. I don’t have a chance of catching ..
The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane
It was all good flight was on time, service was good I enjoyed a few movies and everything was smooth
Airbus plane, nice and polite staff, entertainment even as it was a short flight.
We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.
headphone jack didnt work for the first flight and not much variety
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
Marked by flight delays on all segments of the trip. Food in first class cabin was mediocre and overhead cabin storage was not adequate. Overall, the premium charge for first class cabin was poor and over hyped. This will be our last flight with UA.
Smooth ride but I wish they have better food selections.
Aircraft is designed with all 3 washrooms at the back of the plane, meaning that when there is service underway, there are no washrooms available and it gets very crowded at the back of the plane.
gave me complimentary food as the flight was not full and was attentive to my needs
The flight was smooth, the plane was spacious and clean, the staff was kind and the food was decent.
Flight crew was great, and even the crew for checking bags! I had a question for a friend of mine flying tomorrow and the man I talked to was awesome and answered my questions and looked up things for me when he didn’t have to! I was able to give her current & accurate info for her flight and she was so appreciative too!!
Crew at gate and onboard were just very OK, not very friendly and honestly seemed bothered to be there. I will give a shout out to still selling headphones for those who forgot.
Very disappointed with premier lounge. Food selection very poor, both coffee machines out of order. For the price you charge for an upgrade, the seats don’t fully recline, movie selection is old. Not very good value. Asian airlines are light years ahead at a more affordable price.
The flight was delayed, but not for weather. We landed over 3hrs later than planned.
The stag were helpful, kind and liked the passengers. The plane was pristinely clean! Great flight!
The plane was delayed an hour. Heard from other passengers that the Vancouver connection to SFO was never on-time.
