Pick-up location | Palm Springs |
---|---|
Car types | Compact, Convertible, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Premium, Standard, Standard SUV |
Rental locations | 17 |
Airport locations | 14 |
Popular agencies | Turo, Thrifty, Dollar, Alamo, Hertz |
Economy | C$ 38/day |
Compact | C$ 61/day |
Intermediate | C$ 43/day |
Standard | C$ 43/day |
Full-size | C$ 69/day |
Full-size SUV | C$ 75/day |
Premium | C$ 82/day |
Luxury | C$ 82/day |
Convertible | C$ 98/day |
Intermediate SUV | C$ 55/day |
Standard SUV | C$ 56/day |
One location in Palm Springs
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10.0 Wonderful
May 2021
Pros:
Staff at the counter was very friendly and helpful, they just didn’t have very many people working so the line moved a bit slowly.Cons:
Vehicle had no upgrades whatsoever (no moonroof, no push to start).8.0 Very good
May 2021
Pros:
Very efficient desk staff and return processCons:
Vehicle was not ready for pickup; waited 40 minutes for it8.0 Very good
May 2021
Cons:
The reservation agent charged me two extra hours (almost a full day's rate, three hours would have been a full day's rate). I was unaware I was a little more than an hour early, I had made the reservation a month and a half ago. When I noticed the total amount was more than what was on my reservation paperwork I was told it was because I was early. When I said I could go have lunch and come back in an hour the agent replied she's already opened the reservation and couldn't change it now. She said she could only cancel the reservation and that I'd be free to make a new one. This was during the covid car shortage and they were turning away people due to the shortage of cars and the cars that were available were renting at a premium. I know canceling a reservation is not the only option unless it is a new company top down policy.8.0 Very good
Apr. 2021
Pros:
The car was an upgrade from what I reserved due to unavailability, and it was a nice car.Cons:
Someone had smoked in the car and it needs to be cleaned better.10.0 Wonderful
Apr. 2021
Pros:
Car was clean, process was easy.2.0 Poor
Mar. 2021
Pros:
Alamo didn’t honor my rental agreement. They were out of cars I had to get a cab- call the next day- they wouldn’t book me a car for my original agreement- I had to rebook for more $$$ and one less day.One location in Palm Springs
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8.0 Very good
Oct. 2022
2.0 Poor
Jan. 2022
10.0 Wonderful
Jan. 2022
6.0 Okay
Dec. 2022
2.0 Poor
Dec. 2021
10.0 Wonderful
Dec. 2021
One location in Palm Springs
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8.0 Very good
Apr. 2021
Pros:
The staff was very friendly and professional. The pick up and drop off were both very quick and easy.6.0 Okay
Jan. 2021
Pros:
Staff were fine, drop off easyCons:
We did not get the car we asked for--the alternative was too small for our needs. And, I felt ripped off by all the extra fees, etc. Based on the "advertised" Kayak price, we should have paid much less buying making an advance deposit. The fees drove up the total significantly. Net, most likely will not use a third party again for car rental.10.0 Wonderful
Jan. 2021
Pros:
Great experience!Cons:
N/A8.0 Very good
Jan. 2021
Pros:
The process was pretty smooth and quick.Cons:
They didn’t have the type of car we reserved (suv) and gave us a 4 door chevy. It fit us fine but wasn’t the size we’d reserved. Also, the car had a big dent and scratch along the back side which looked a little crappy driving it around Palm Springs.8.0 Very good
Jan. 2020
Pros:
Staff was friendly and helpful8.4 Very good
Jan. 2020
Cons:
Counter agent in Palm Springs could have honored the original terms in the reservation from the beginning. The first contract he generated had the price at almost $900, the reservation price was about $398.00. It was corrected when I pointed it out to the guy.2 locations in Palm Springs
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2.0 Poor
May 2021
Pros:
you all booked me for a place that wasn't even open.Cons:
Going back to CostcoTravel10.0 Wonderful
May 2021
Pros:
everything went well10.0 Wonderful
May 2021
Pros:
Nice staff, pick up and drop off were very easy.10.0 Wonderful
May 2021
Pros:
Friendly and helpful staff.2.0 Poor
Apr. 2021
Pros:
Staff was fine. I thought I had booked a car at the airport as that is what i was looking for but I found it was 2 miles from the airport and I needed to get a cab to get to the airport since I was dropping the car at 4:30 AM or pay a $50 drop off fee. Ridiculous!!!!Cons:
Make it clear that this is not the in-airport location.6.0 Okay
Apr. 2021
Cons:
There were 15 people in line. It took an hour to get to the front. Kayak did not communicate that there are 2 enterprise car rental businesses. I was in line for an hour at the wrong one. The one I was booked to be at was closed (at 12 noon ?) the kind wonan working frantically tried her best to get me a car. The car she gave me was a ‘hot boxed’ camero - smelled like someone just got done getting high. The oil light came on when my 83 year old mom had finally gotten herself into the low riding car. We got out and the nice man who was working helped me and got me a gladiator. The people were great! The process sucked. Thanks for listening.2 locations in Palm Springs
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2.0 Poor
Oct. 2022
2.0 Poor
Oct. 2022
8.0 Very good
Sep. 2022
6.0 Okay
Sep. 2022
2.0 Poor
May 2021
Pros:
Car itselfCons:
Charged us for full tank of gas. NEVER agreed to this. No initials we accepted this. Still won't refund us. HORRIBLE10.0 Wonderful
Apr. 2021
Cons:
Nothing.2 locations in Palm Springs
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2.0 Poor
Oct. 2022
4.0 Mediocre
May 2021
Pros:
No one was friendlyCons:
You need to answer from direct facility2.0 Poor
May 2021
Cons:
The front passenger seat belt was cut in half. There was a crack in the windshield and paint damage to car. Really a safety concern overall.2.0 Poor
May 2021
Pros:
location at airport, cheaper off airport no info how to get to off airport siteCons:
need more staff on check-in,long wait,gas tank not full, filled tank on turn in and was charged for not full tank2.0 Poor
May 2021
Cons:
The man charged me twice as much abd gave me a huge can. He also gave me someone else’s vehicle! It was corrected when we tried to turn in the vehicle4.0 Mediocre
Apr. 2021
Cons:
There is no drop off after hours and we were not told that beforehand. We had to call the 800 number and make arrangements to drop off the car at the airport for an additional fee. Also the car was not clean when we picked it up.One location in Palm Springs
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2.0 Poor
Mar. 2023
2.8 Poor
Oct. 2020
Pros:
The staff was ok but your policy lies.Cons:
Keep it real when it says a rule in the policy they should stick to it2.0 Poor
Mar. 2020
Pros:
Nothing. Your information was inaccurate. Was not able to take the car promised to me for not having a major credit care. Then was charged 10 dollars for penalty fee. Incredibly disappointed in customer service and buisness practices. I will never use your services again.Cons:
Not charging me 10 dollars on a promise of a vehicle you couldnt provide me with.4.8 Mediocre
Dec. 2019
Pros:
Why is the price that you pay always more than what is quoted when you book? Seriously why.... Its just so annoying.Cons:
The price that I was quoted was what I paid. That would be normal...5.2 Fair
Dec. 2019
Pros:
Friendly staff but my reservation was screwed and my rate was changed for no reasonCons:
Should have gotten the reservation correct10.0 Wonderful
Nov. 2019
Cons:
Everything was good. I have no complaints.One location in Palm Springs
One location in Palm Springs
One location in Palm Springs
One location in Palm Springs
One location in Palm Springs
One location in Palm Springs
Locations in Palm Springs
3400 E Tahquitz Canyon Way Ste 5, Palm Springs, , USA California
+1 914 368 0091
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One location in Palm Springs
from C$ 9/dayLocations in Palm Springs
3400 E Tahquitz Canyon Way
+1 800 940 9332
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