Reviews for Avis in Palm Springs
- All reviews 100%
Based on 67 reviews
5 Nov 2017
Pros: ease and speed of dropoff Very nice Avis counter help when picking up.
Cons: Only one key, no fob or remote to unlock door of camry. Line waits when picking up, tho our rental agent was speedy.
28 Oct 2017
Pros: Were able to pick me up at the airport from an off site location.
Cons: Didn't get any instruction on how to use a hybrid car. My first time driving one.
22 Oct 2017
Pros: Car was good enough for the price. A number of dings and scratches we didn't put there.
Cons: Didn't realize the site was so far away from the airport. No shuttle provided.
22 Oct 2017
Pros: Service was quick and friendly
17 Oct 2017
Bait and switch
Pros: Charged $200 more than the reservation quoted
15 Oct 2017
Dirty vehicle / Overcharged for 1 day rental
Pros: Not much
Cons: Vehicle was filthy. Brought the car back prior to the drop off time. Charged me for TWO day rental. Made me wait in a long line to TRY get my money back
5 Oct 2017
One way rental from Palm Springs to LAX
Pros: Convenience, okay price, good customer service.
Cons: $75 for Palm Springs to LAX; different provider was only $25 for LAX to Palm Springs a week later.
30 Jul 2017
Pros: Buick LaCrosse is a comfortable car. Held 4 men with bags.
7 Jun 2017
Easy and efficient Avis rental
Pros: Excellent condition of the minivan I rented. Easy rental and return processes at two different locations. I highly recommend Avis based on this experience.
16 May 2017
Pros: I was able to reserve a vehicle quickly
Cons: Could not tell me hours of operation of the rental company I was returning it to, so that I could deliver it sooner than estimated.
24 Apr 2017
Long Pickup Line, Slow Process
Pros: Car was nice.
Cons: 30 minute line to get a car from Palm Springs Airport. Not enough counter workers for the demand. Very slow process.
23 Apr 2017
The problem was about pick up
Pros: A fine car. I love that we retrieved our car right at the airport.
Cons: Two things: 1) pick up took way, way, way too long. I don't think I should have to wait in line for 20+ minutes to get a car I reserved. There's got to be a faster way. First I waited in line and then they had me wait over by a pillar so someone could retrieve the keys. It was awkward and slow. 2) I like to buy the insurance; but buying it the way I did through this web site I got a third party insurance, and that wasn't clear.
20 Apr 2017
Pick up in PSP
Pros: The line was long...took about an hour to complete!
Cons: Understaffed & slow process!
18 Apr 2017
Awesome shuttle driver in SD
Pros: She was exceptionally helpful cheerful and told good clean funny jokes. The car was is in perfect condition and drove very nicely.
Cons: Not having the car operation manual in the glove box.
4 Apr 2017
Pros: Friendly and fast service.
Cons: This interaction and rental were perfect.
1 Apr 2017
Pros: Not much
Cons: Personal service!!
27 Mar 2017
Cons: Reserved vehicle several weeks ago. Arrived at airport Avis counter and was told that they didn't have a reservation for me. After some digging was told that my reservation was at an off-sire location and they closed at 5:00 PM. It was 4:45 at the time. When i made my reservations it wasn't clear from the site of the reservation that mine was for an off site location. I had to reserve a car at the airport at almost twice the costs of my reservation. It should have checked, but Avis could have made it clearer.
23 Mar 2017
Very poor to start
Pros: When I took the first car back, I was very happy with the replacement
Cons: I stood in a long line at the airport terminal only to be told 40 minutes later when I reached the counter that I had to pick up the car at another location about a mile away and needed to the a cab there. I left my wife and friends at the terminal and took a cab. Took forever to get a car. Didn't have size car I had reserved so my wife and another road with a suitcase in their lap. Old computer system kept crashing and they had to start over several times. Smaller car they gave me was dirty. Still had trash in it plus not cleaned inside or out. I could go on, but this should suffice.
13 Mar 2017
not far from airport and a lot cheaper
Pros: price/able to add son for no charge
10 Mar 2017
Cons: Minimal signage on the main thoroughfare made office difficult to find
23 Nov 2016
Cons: I was told pickup of car was 2blocks on airport. It was 2 miles and cost $15 by cab One person said there was a shuttle Not true
21 Nov 2016
Pros: Happy and helpful attendant in the return lot
5 Nov 2016
Not what was expected
Pros: Price was appropriate, especially with the hassle of being an off-airport location.
Cons: Shocked reservation was not at the airport, but at an off-site location. Avis at the airport did not even try to help correct the mix-up. Off-site location was pitiful.
19 Oct 2016
Pros: Convient location. tammy salaiz courteous
13 Oct 2016
Pros: Fast and proficient, very courteous and professional
Cons: It would be be nice to have a courtesy dropp off, but it is hard with one person manning the business so understandable, not a big deal
6 Mar 2016
Scam artists with nice cars
Pros: The car itself (shiny new convertible mustang was great.
Cons: They couldn't find the reservation I booked through Kayak, so I had to reserve at the desk. This led to an estimated price of $100 more than my $430 online booking - not cool at all, but nothing compared to the scam they pulled when I returned the car - $720 was the final charge. I returned the car on time with a full tank of gas, and was running late for my plane, and they spend twenty minutes trying to get their printer to work and figure out the price difference, concoct literally six different prices ("well actually it should be X") as they fumble through their archaic reservation system, at various points circling around to how it was ultimately my fault because I signed the contract which gives them the right to ignore the initial estimate, while still never coming up with the real numbers that could have led to either the initial estimate or the final price. Incompetent bullshit artists.
7 Nov 2015
Pros: Service at the Avis counter in Palm Springs was excellent. The first car we were given was not comfortable, so we asked for a different vehicle and were upgraded to a very nice Jeep Laredo.
31 Oct 2015
Half the price than renting from the airport!
Pros: Convenience and customer service.
Cons: The neighborhood