Diegem hotels

Pros: Best location, very clean and very helpful staff.

Cons: Bathroom is a bit small and maybe needs some help

Pros: Handily placed near to Le Grand Place but supremely calm and quiet, the hotel exudes a relaxed air of luxury through its very helpful staff and decor. The beds are blissfully comfortable, the room has everything you need, the bathrooms are spacious, and both are spotless, air-conditioned and quiet. We ate in both the bar and restaurant and the food and service was excellent. But then the Forte family do exceedingly great hotels.

Pros: Front desk staff was wonderful -- rooms were comfortable.

Cons: Horrible service in restaurant ( being a single female travel likely contributed to this); room was very poorly insulated re:noise. Heard everything all night.

Pros: The location is near the attractions and The staff was very professional and helpful

Cons: A pit old furniture

Pros: the location was best. breakfast was good but should have been included as part of the cost, and not an extra fee.

Cons: breakfast cost extra, or pay daily. should be inlcuded for no extra cost.

Pros: location , room and the service

Cons: it would be better if there was more opptions for the breakfast iteams

Pros: Perfect

Cons: Nothing

Pros: Location is great! Comfortable bed and shower.

Cons: Some staff are not very helpful. They solved the problem, but will try to give excuses first.

Cons: This is my second time staying at Hotel Amigo and I’m convinced that this will be my “go to” hotel in Brussels. Until the next time Hotel Amigo!!

Pros: Very well run hotel with exceptionally trained staff. Very clean and well maintained. Only a few seconds walk from the Grand Place

Pros: the location is super. Staff very friendly and swift responding.

Cons: the gym could have been better

Pros: The hotel was pet friendly and a bed and bowl were provided for our small dog. The hotel has private parking. The room was spacious, exceptionally clean and quiet. Bed was comfortable and large. Air conditioning was appreciated. Very happy overall.

Cons: A price of 50€ for hosting one pet, irrespective of the duration of your stay, so excessive if only staying one night as we were.

Pros: Location

Cons: No free parking

Pros: Clean Quite Big rooms

Cons: Restaurant smells on the ground floor

Pros: clean, nice interieur, good shower, kind staff, bag storage, bath robes and slippers in hotel, water boiler and nespresso in room

Cons: - not enough staff, we had to wait long to get our bags - leakage of water boiler in the room - no refilling of the coffee in room - expensive breakfast

Pros: Nice and helpfull staff, nice location

Cons: Not clean at all for a 4-star hotel, horrible smell everywhere...

Pros: This property met my needs in terms of location, size of room and amenities, selection at breakfast, etc.

Cons: The air conditioning was not as cold as I am used to and did not do a good job at sucking out the humidity in the room. It was a damp cool and felt more like a fan.

Pros: Good location. Great hotel, comfortable and quite. Friendly stuff.

Cons: Poor in giving free water.

Pros: Nothing to complain, really, very kind staff members, explained us everything. A little bit later check-out (I think it we’re 45 minutes or even an hour) was not a problem, cleaning personnel provided us with fresh towels and bed sheets. Bathroom is spacious and our view from 5th floor was outstanding. Great hotel and quite central located, about 10-15 walking minutes to the main beautiful square.

Cons: Not a real negative point, but rather one I don’t understand - the parking on the hotel territory costs 30€/night, however right in front of the hotel there is a (quite big) public parking which requires payment only from 9a.m. to, I think, 6 p.m., so the night parking is free and during the day you pay max 13.50 €. So if you don’t mind walking 10 meters to your car every day in the morning and buy a new ticket, would definitely recommend doing it this way.

Pros: Very comfortable . Super clean and very nice staff . The front desk lady ( Spanish one)is súper profesional and extremely helpful. It makes a different when you have someone like that who not only does the job correctly but also with a big smile in her face while the same time is profesional . Super good

Cons: We like everything

Cons: The bed is very uncomfortable. It will mess up ur back

Pros: Super well located

Pros: Excellent location, walking distance from train station and public transport also from historic sites. Beautiful lobby and rooms, friendly staff. Superb restaurant (we ordered room service and was awesome) Multilingual staff, spoke Spanish, very for us

Cons: There were no towels in the room but they brought them quickly

Pros: The location of the hotel was perfect for me - near the grand place and all the famous sightseeing places that you can see. The room was amazing, it was supplied with everything you need and the staff was very friendly and helpful.

Cons: I liked everything about the hotel, since I stayed only one night, there was nothing that could have been better.

Cons: Small room

Pros: They make every effort to exceed expectations.

Pros: I love it but a little too expensive. I hope to stay again soon

Cons: Room was too small, noise from the street, adding the noise coming from the rooms next to mine...

Pros: The location was excellent. Near my meeting location, and within walking distance of historical places and Train Station.

Cons: I can't say I disliked anything. I appreciated the upgrade given on my arrival. A very pleasant stay. Great staff, fabulous room.

Pros: the items in the bathroom and the reception hall.

Cons: the location.. it was in the business area away from the shopping center.

Pros: Luxury hotel in victorian style, nice details, rooms generally large and welcoming. Excellent position in the EU district but in the closer side to the old town.

Cons: Breakfast is usually not included in Brussels, but here the price is very high

Pros: Room was very comfortable and quiet.

Pros: The breakfast was fine, the dining room, beautiful. The location was great, on a quiet street a couple minute walk from the metro. The room was beautiful and the bed was one of the best beds I've ever slept on in my life. The staff was very accommodating, friendly and helpful. Honestly, all in all, it's the best hotel I've ever stayed in, and I've stayed in alot of hotels.

Cons: Nothing

Pros: Wonderful hotel, great breakfast, convenient location!

Pros: One of the nicer hotels in Brussels. Not close to the centre but great location for visiting friends who live in the Europe district. Unique style and professional staff.

Cons: Room was (much) smaller than expected based on the on-line pictures. OK for 1 night but no place to deal with 3 suitcases,

Pros: Nothing

Cons: Spacious, clean, pleasant helpful staff, quality cuisine and good value.

Pros: Great

Pros: I liked everything! Excellent hotel, super location, friendly staff. The breakfast was outstanding!

Cons: N/A

Pros: Very comfortable and affordable price. Metro station nearby.

Pros: Great reception

Pros: All services available on ground. Good location wrt parking and metro.

Cons: Price of breakfast

Pros: Location

Cons: Uncomfortable

Pros: Beds were comfy, room was spacious and very clean and comfortable.

Cons: Very little to pick fault with

Pros: Modern, new, clean

Cons: Not much around within walking distance

Pros: The hotel has everything you need. Rooms are comfortable and a good size. We didn't have breakfast here but we did drink a great coffee. The restaurant/lounge area has a scandinavian design theme and is great to hang out. We were there in the weekend so there was a lot of parking outside in the street. The area is the euro district and is quiet (weekend) but close to the city center.

Cons: -

Pros: Air conditioned

Cons: Bar sitting restricted and narrow.

Pros: Clean room, quite, and spacious Easy to get to Bru. - Luxembourg train station on foot

Cons: Limited breakfast selection.

Pros: Check in & out super fast Room: spacious and clean Bathroom: nice shower and clean bathroom The location is walking distance to many attractions and the city center around 20 mins by walk I’d definitely stay here again

Cons: There was a little problem with the sink, it didn’t drain properly so you’ll have to remove the plug by hands which may be a little nasty thing to do every morning

Pros: Room is quiet, clean and bed is comfortable. Very close to metro and 2 stops to Grand Place.

Pros: Very comfy bed. Great breakfast. Good location for public transport. Helpful staff.

Cons: We spent a night, left for a night & then returned for 2. Our first room was much bigger.

Pros: Comfortable beds Super staff, the receptionist (a very professional lady that I unfortunately forgot her name), has a lot of passion to her work. We had a trivial complaint regarding the chromecast service in our room. She came and tried to fix it herself until maintainance came, she was there along all the time and made sure that all went ok. You can only see such dedication in few people ( hats off lady !!!) The chromecast service is a brilliant service from Marriott management Room is spacious and clean Very good and convenient breakfast

Cons: Lack of in room dining choices in a neighbouhoud where everything closes super early

Pros: Waffle making machine was a refreshing addition. Coffee maker was good. Choice was good.

Cons: For a 4 star hotel, I felt that even no water in the room, even if to discourage plastic bottles, was a bit too much of a compromise. Mini bar was empty, with a note that it is expected to be empty, I personally felt a bit humiliated by this approach of management.

Pros: Rooms were amazingly spacious and clean. All items and facilities are of high quality.

Pros: Great bed and top quality service.

Cons: Brussel is a ruin filled with homeless people and beggars and smells of urin.

Pros: Location excellent for trip to Brussels easy access to everywhere. On site parking always good.

Pros: Everything

Cons: Nothing

Pros: Close to train station. Excellent service.

Pros: Staff extremely helpful and pleasant

Cons: Nothing

Pros: location very close to the central station, the center, good breakfast, nice staff

Cons: the light in the room, quite weak

Pros: A great hotel, centrally located

Pros: The location is very good, bed was comfortable, wifi was ok.

Cons: The closet was small for my suit, but I could hung my suits on ther wall so was not a big isssue, just suprising.

Pros: Location of the hotel is perfect for short buisiness trips. It is just 2-3 minutes from gare centrale. Rooms are comfortable and very clean, stuff is very kind and friendly and breakfast is amazing.

Pros: High speed WIFI，hot shower，in the city centre.

Cons: No swimming pool

Pros: Very comfy bed and really good breakfast.

Pros: The staff were wonderful. I arrived early in the morning hours before check in, exhausted, and the person at the desk, booked me into a room immediately and I was able to rest.

Cons: Nothing

Pros: Beautiful hotel, great location. Friendly staff. Nice to be able to have fresh water available in reception area. Food was also lovely. We also had a free upgrade to a ‘loft room’.

Cons: Not sure the ‘loft room’ we were upgraded to, was much of an upgrade. The lighting was poor (a bulb had blown in the main area), also it just meant there were steps to the bathroom, not that the room was necessarily larger. On our last morning the extractor fan dropped out of the shower ceiling narrowly missing my husband. When we reported it, we just got a bit of a lame apology. Spoilt our stay a bit.

Pros: Room was very comfortable. Staff was amazing. Very central.

Cons: Food was a bit pricey and my room smelled a little musky.

Pros: The breakfast was TOTALLY worth it - they have a buffet but they also have a small menu you can order from. Get the Eggs Benedict for savory and the waffles for sweet (or both if you're me haha). The room was very nice but dark for my taste - not a lot of light and the furnishings were very dark. The bathroom as well. Also the standup shower was great but the back half of open with no for which was pretty but water goes EVERYWHERE. So put down lots of towels. The lobby was beautiful and staff was so friendly.

Pros: Probably the best hotel in Brussels. Great atmosphere and an excellent restaurant/bar.

Cons: Breakfast is nice, but somewhat average.

Pros: Great location

Pros: The location.. Quiet . ambiance invSafe and central to grote Markt etc: super easy for a solo artist traveler. Rooms and courtyard with bar and facilities . staff were very helpful with travel and safety assistance ( esp tech) .

Cons: a) restaurant was very good but some a la carte lower priced suggestions would be helpful ( or cont breakfast More tech knowledge of eg Can banking and desktop access really needed MUCH More tourist info and literature lit and booking help..)

Pros: Good location, organized and nice lounge

Cons: Everything is nice but the box which suppurais to be tea bag... was empty ಠ_ಠ

Pros: Everything about the Dominican was beautiful and tasteful. Perfect location.

Pros: Breakfast was good although bacon and sausages were too oily, but tasty. Room and bed comfortable.

Pros: Clean and Tidy, central to Town

Cons: Nothing

Pros: Comfy bed and really love the hotel design. Perfect location.

Cons: The breakfast should have a bit more of food variety for the price that was paid. Poor gym. It should be called a gym. There were not free weights, equipments. Only machines for cardio such as treadmill, bike and elliptical.

Pros: Everything

Pros: Great location and the place, nice staff

Pros: Very comfortable bed

Pros: You don't even get the second foot in the door before you're greeted by friendly and welcoming staff waiting to attend to your every need. The breakfast (if you choose to have it included) is a fresh, healthy and great quality variety also with impeccable service and choices. The rooms are adequately sized and the beds and pillows are quite plush. There are slippers and robes for your added comfort and the tea selection in the room is great. The bathrooms are fully equipped and have a very modern and Chiq decor. Room service was a bit costly (as it is with most hotels) but this was because while the quality of the food was great and fresh, I really didn't enjoy the flavor. It is conveniently located between the trams and close to the Brussels midi station. Also, on Rue Louise there are all the major high end brands for clothing, jewelry, shoes and perfume, there are chocolatiers and other typically European magazines. Once you head out the revolving doors of Rue du Châtelain, and turn right, you will see that there are many cafés, bars, bistros, and magazines (shops) along the way. The cuisine is mainly, Italian, French and English, and there are Asian restaurants and a conveniently located liquor store to get your Belgian beer. There's also a food store further down. In the opposite direction, about a 30 min stroll away, there is the European Parliament, and the Grande Place that hosts many of the museums, a must see is the Music Museum, and a must have is the Belgian chips/fries and waffles. Hopefully this helps!

Cons: The dinner I ordered in room service was not a good taste for me.

Pros: Very well maintained tidy rooms, reception staff very cooperative.Executive room are spacious with very comfortable beds.

Cons: Service staff for the breakfast were rude , just ignoring and delayed serving our table.thats why we decided not to take breakfast in the hotel.

Pros: Everything was great!

Pros: It amazing breakfast, I love it

Cons: Everything is perfect

Pros: Clean bright room, Good breakfast.

Pros: Great hotel couldn't fault it in anyway, the staff are very friendly and polite, will definitely stay there again

Pros: Very nice room, comfortable bed, excellent breakfast, serviceminded staff.

Pros: Location was great, near the Grand Square and Brussels Central Train Station. Room was large for European standard, with comfortable bed and air conditioning. There are not many rooms so the service was very personalised.

Pros: The hotel is very close to the train station and easy to get to landmark and points of interest from.

Cons: Very tired, rooms in need of refurbishment. Electrical units exposed and dirty aircon unit that appeared to have melted. Not particularly clean. Dated bathroom. Staff were miserable, our room wasn’t ready when we arrived and there was no apology, just told to return later. Wouldn’t stay here again, very expensive for what it is.

Pros: Amazing Studio bedroom fitted out to a high spec! . Only negative comment is that the advertised roof top sun deck looks out on to some fairly shabby apartments ... but if you turn a blind eye to that it’s 5*

Pros: Hotel was right in the middle of everything you would want to see. Taxis out front and all tourist sights like royal palace and statues are around the corner.

Pros: Just about everything Excellent location Quiet and peaceful inside the hotel Very comfortable bed

Pros: Lovely.

Pros: Everything was amazing very clean it’s a hotel full of story and very cosy I love it the staff was very gentle and professional :)

Cons: Nothing to say

Pros: Attentive, helpful reception staff. Blissfully quiet room. Convenient location.

Pros: The hotel's location is great, just 2 blocks from the Grand Place. From there you can walk almost everywhere. It's also 1 block from Bruxelles Central train station, which is very convenient if you need to travel to other cities or the airport. Facilities are superb. Our room was very big and had a terrace which we enjoyed a lot.

Cons: The double bed in our double room was in fact two twins together which made us sleep quite uncomfortably.

Pros: Breakfast could be improved; lack of planning for number of guests

Pros: Good location, not too far from the centre but also quiet. Clean.

Cons: Rooms were small and basic. No tea or coffee No breakfast included Was slightly more expensive on arrival than expected

Pros: Location

Cons: Breakfast

Pros: Good location for centre though bit of a journey from Eurostar station via Metro. Rooms were comfortable and good blackout curtains. Shower in bathroom was great.

Cons: Even though I asked for a quiet room I was given one on the street side of the hotel which was noisy. I asked to move after the first night. The new room was much quieter. No safe or tea/coffee making facilities in the room. Bathroom was small but functional.

Pros: Good Location and clean and nice rooms.

Cons: Choice for breakfast was a bit limited. Also, it would be good to have shower robe

Pros: The location was amazing being only five minutes from the central station. The room was clean and comfortable and stylish too. The reception area was very welcoming and spacious. Staff always helpful!

Cons: There is nothing I didn't like about this place, even the view was good, the shower spacious and the bed extremely comfortable. I really loved this hotel and this room. I hope you also enjoy your stay here.

Pros: Staff we great. Close to the old city. Room was comfortable.

Pros: Location is close to the old part of town.

Cons: The street side of the building is very noisy from the bars close to the hotel.

Pros: Location is good, the room was comfortable, clean and quiet. WiFi and AC were good. Staff was friendly and helpful.

Cons: Breakfast could have been better with more variety.

Pros: The rooms were cosy and nice

Cons: No fridge in room

Pros: Very clean, staff are so lovely! Bed was extremely comfortable! Price is prefect! The location is perfect for a city beak as you are super close to everything. The garden area is very relaxing and super quiet!

Pros: Location

Cons: No fridge in room

Pros: Excellent location Great friendly staff Particularly Anel was extremely courteous and helpful. He went out of his way to help. We forgot our belongings in the room safe and were able to get them through his help.

Cons: Nothing

Pros: The room was very spacious, with lots of natural light with a nice view over the city. The lobby and hallways have a great smell throughout. The bed was very comfortable, staff were friendly, room service was quite fast.

Cons: We didn’t have any bathrobes in our room but when we phoned to reception the quickly brought us some new ones to the room. We were also missing a hairdryer which was advertised on booking.com. All the soap dispensers were empty and not refilled when the rooms were cleaned. But these are things that are easily sorted and I am being picky, because we really enjoyed our stay here.

Pros: the view was amazing love the window screens. Bed super comfortable and soft.

Cons: only thing missing was the handsoap bottle that was empty. The rest was perfect!

Pros: I liked the location, facilities, staff, and cleanness. They also gave us our room earlier than the check in time because we arrived earlier.

Cons: The pillows were a bit difficult to sleep on.

Cons: Hello, My name is Abrar Khan and I have stayed at this hotel from 2nd to 4th August for a price of 249 Euros as it is quoted on the final receipt I got while checking out. I have paid the entire amount upfront and was charged an additional 60 Euros as a deposit which I was told that will be refunded 2-3 days after checkout. Now when I check my account balance, forget that 60 Euros, I was charged an additional 260 Euros again for no reason. The source mentioned was that of "The Hotel Brussels". If that i the case I am going to need to have that refund right away or I will have to make police complaint against this. Being a reputed hotel this looks highly ugly on your side as this is a clear case of fraud which I will not hesitate to report if not being solved right away. I am waiting for a reply as soon as possible.

Pros: Good location, good value, nice staff

Cons: There’s a smell in the corridor. The room is kind of old.

Cons: Beautiful room. Complimentary drinks

Pros: Literally everything! Polite staff, efficient and professional service, amazing view, great location, clean rooms and bathrooms, well equipped with anything a guest would require (even more that that), excellent decoration, we loved the way that everything was remote controlled (lights, window shades, tv), mini bar ecc. A great experience! we will definitely go back, big time!!!

Cons: Maybe, just maybe, corridors a little too dark.

Pros: Modern and clean

Cons: Not much

Pros: One seriously won’t be able to find a better hotel for a holiday that tops The Hotel. Utterly amazing!

Pros: Location, cleanliness, comfort. Was great.

Cons: Breakfast was limited value for money. Omelets at extra price for a 27€ breakfast (reduced to 20€) was a bit surprising. But the only low of the stay.

Pros: The bed was comfortable, the temperature in the room is easily regulated, the room is well sound-proofed, so it is quiet at night. We had a corner room and the view is really nice. The light controls and the curtain controls are automated and can be manipulated with a push of a button. The location is great for shopping, walking to local attractions, and as a starting point to almost anywhere. I might or might not stay again - the negatives are not terrible, in the grand scheme of things.

Cons: The shower enclosure is not well designed and the water constantly goes over the lip of a very shallow shower pan - even if you try to stand up against the wall, only shower with the handheld shower, etc. So we couldn't enjoy the rainfall shower head which was huge and lovely because then you essentially have a lake in your bathroom. For the most part we had a soggy towel on the floor near the shower at all hours. Also the toilet is separated from the rest of the room with just glass so privacy or soundproofing there does not exist, and given that it is a European -sized room, if one of you is up to use the bathroom at night, it is impossible for the other to stay asleep as it is an echo chamber. The breakfast is severely overpriced for the options available and/or service provided - at least one of them needs to improve. Even though we travel a lot, still for a tourist from the US it is quite surprising - for 28 Euro per person I would want something more lavish in terms of food variety or much better service - waiters pouring your coffee or tea instead of you wresting with the automatic machines - something.

Pros: Cleanliness, staff, quiet, decoration, equipment,

Cons: Restaurant not open on Sunday. Toilet in the room should have a full door for more intimacy.

Pros: Nice atmosphere, very friendly staff, decent breakfast, nice swimming pool and gym, comfortable indoor parking (15 eur in weekend, otherwise 25eur , short distance to metro (7 mins).

Cons: We enjoyed our stay, so just some tiny details: swimming pool slightly cold. Would be nice if it opened until later (closes at 21:30). No pastries at breakfast.

Pros: The breakfast is quite good.

Cons: The quality of buffet dinner is not good, very limited choose, food are not fresh. Does not worth Euro 40 at all.

Pros: Very nice swimming pool, hotel is close to airport

Cons: You have to pay additionally for parking

Pros: Good breakfast. Quite rooms. Fantastic shower.

Cons: In a double-room amenities only for 1 person and we stayed 5 nights. Never added a second set.

Pros: The staff is excellent.

Pros: Nice look and feel. Convenient to airport and to my Brussels office without being in a heavy traffic area.

Cons: Only option offered for dinner was 40 euro buffet which was not great apart from the Teppanyaki. The food was not kept sufficiently hot either. Breakfast was better thankfully although still not particularly hot

Pros: location is good, quiet and easy access to centre and highway. The swimming pool is nice and so is the gym.

Cons: 1.forgot to put the baby cot inside the room despite requested it and received email confirmation two days prior to check-in, yet still forgot to put the cot in the room. 2. food was very average. Charged 40 euros per person for the dinner buffet which the choices were very limited, food was way too salty and not worth the money. 3. room was not too clean, can find dust all over the cupboard and wardrobes.

Pros: Location is excellent, in square with many restaurants and bars, but also very close to EU institutions in particular. Staff very attentive and efficient. Rooms a reasonable size. Breakfast good.

Cons: Shower located in bath rather than separate. Bed not very comfortable as too much padding over mattress and duvet too heavy in warm weather. No mini bar in room.

Pros: Clean, nice location while it’s not close to down town but there is nice area around the hotel.

Cons: Shower water temperature was not good. It was fluctuating all the time. Not adjustable.

Pros: service staff was very nice and helpful.

Cons: Due to remodeling, it was very dusty and fitness center was unavailable, which was not informed during booking.

Pros: 1040 dinner was great although expensive as to be expected. The hotel offers a number of tolietries including a shaving kit. Bed was soft due to a foam insert. Allowed us to upgrade to luxury room. Offered luggage storage was our room was being readied. Soundproof. Great black out curtains.

Cons: Breakfast flavor/quality isn’t what you would expect for one hotel of this quality.

Pros: Fantastic breakfast. Super comfy beds. Lovely toiletries. Excellent staff.

Cons: Price of room. Price of wine!

Pros: Rooms are very comfortable & Clean. Seems rooms offer the comfort required for trips of UE community members. Very quiet night, as room was located at inner side. We recommend to go to the roof top at level 7 !

Pros: Super comfortable bed

Cons: Our whole experience was excellent

Pros: Very comfortable, spacious room & I liked the Nespresso machine

Pros: I loved this hotel ! I’ve never in my life been so happy with the service , the staff , the bed and so much more . I could go back to Bryssel just to visit this hotel . I loved everything and the hotel is very good placed, just outside the hotel you have the best small shop where they sell fries and it’s always a long line but it’s worth the wait !

Cons: I have nothing to complain about !!

Pros: it was an Excellent Hotel. clean, quite. good location, good sttaff.

Cons: NOTHING

Pros: A modern recently (common areas) renovated hotel. Good onsite restaurant. All staff are very helpful. Clean hotel.

Cons: Nothing particular.

Cons: Expensive but typical euro pricing

Pros: The beds and pillows are very comfortable! Staff is friendly and will help with directions or suggestions for where to go. It is easy to walk to many locations/ popular destinations from the hotel, and the metro is right there. Some rooms don't have a view, but I had a very nice view. The breakfast is delicious and the restaurant is very nice. It was nice and quiet, too. Bathroom is nice, and I like that the shower head is adjustable. You can turn off all the lights from the bed, too.

Cons: The only thing to watch out for is booking a taxi from the hotel. If you book it through the hotel, the taxi will be on time, but be sure to ask in advance if the taxi will take credit cards. We didn't find out our driver didn't take credit cards until we got to the airport. I was lucky to have had the fifty euro in cash on me. It might be better to book a taxi through booking.com. That really doesn't reflect on the hotel... it's just an FYI for booking taxis. The hotel was very nice. If they had a bath tub in the room, I would've been in heaven.

Pros: I loved the hotel and would definitely recommend it to anyone I know traveling to Brussels. Location is perfect, and the staff were brilliant too.

Pros: The staff were very friendly. There was a young Spanish man at reception whose name I cannot recall but who was very helpful and seemed to enjoy helping guests, was very polite and helped us with finding a nice restaurant.

Pros: Room was very nice and modern.

Cons: Maid service. Even though I left the please make up room sign on the door at 7:30 am, when I returned 8 hours later, it still hadnt been touched.

Pros: ‏One of the cleanest and most comfortable hotels. The suite is very large and clean. The location is in the heart of the shopping street. I strongly recommend this hotel.

Pros: Everything

Cons: None

Pros: Everything was fine, the location was perfect, the rooftop was nice with a beautiful view

Cons: Our bathroom need some maintenance, you couldn’t open it from the inside so sometimes I stayed locked in it, we told the staff but they never fixed it. The shower was really small.

Pros: The location was the key. Central, largely pedestrianised streets nearby, and a metro station right outside.

Cons: We chose to pay for breakfast one morning. Given the price, it was not best value.

Pros: Location

Cons: No parking , very noisy construction outside hotel starts 7 am , walls paper thin , police called for noise issue , bathroom door didn’t close or lock , rusted bathroom pipe work , peeling doors

Pros: Size of the room, big bathroom with bathtub and great shower. Breakfast ordered in the room. Staff. Everything’s great.

Cons: The free wifi sucks. Completely advise not working from the free one (didn’t try the paid option).

Pros: We liked the location being close to tourist attractions. We also enjoyed very much the rooftop breakfast. Room was small but it was fine.

Cons: Our room was uncomfortably hot. It was mid-April. Front desk staff explained their air conditioning system had not been in summer setting yet. Hot air was blowing in the vent. When we opened the windows, it was so noisy with drunk people going home.

Cons: Receptionist were bad the one who did the check in process was very bad he didn’t calculate the total amount of money right chose any hotel accept this hotel

Pros: I liked it on booking site looked like it’s in the center but turned out that’s very far from center

Cons: No change for bed sheets every day No tissues refill for the room No bottles of water daily No smoking area

Pros: Friendly staff, clean, great location. They serve great milkshakes! Try them !

Pros: good

Cons: nothing

Pros: Everything was excellent and more than expected

Cons: Nothing

Pros: Room was very clean,spacious and nice bathroom Breakfast was very good and wide selection of food and drinks, check out was very straight forward. Baby cot was very nice and clean

Cons: Check in was not available at the time shown of 15:00 unable to check in until 15:40 Low hanging lamp shades looked very nice but can be hazardous Issue during the night of a leak from our ceiling and could have been very bad, staff did become available however not ideal for this to happen during the middle of the night and when we have a young baby

Pros: Everything is fabulous. Location, staff, facilities all are well maintained.

Cons: I did not find anything which I can mention here as bad.

Pros: It was great to have a restaurant on site as it was pouring with rain when we arrived. The room was ideal for us as a family - we were in the same room but it was divided in two, so there was an internal door between us and the kids. Very convenient.

Cons: The kids were in the room nearest the door to the hallway and it was easy for them to get out. We ended up putting something in front of the door.

Cons: I had a bad experience with their parking. After I paid for the parking ticket,the gate didn't open and I had to wait for the hotel staff to come to open it for me (other people in the cars behind me were very frustrated!). They said it is a technical problem and it has been going on for sometime !. the next day (after I checked out) the same exact issue happens! Very inconvenient

Pros: Staff, Breakfast Buffet, amenities and Facilities Great Location in Europe District

Cons: the bathroom's sink is blocked and need to fix

Pros: Pretty cool hacking pool table and games in reception

Cons: What is on the Dinner menu is not what you receive?! Kitchen just seem to make it up despite a description - go figure

Pros: Large room, comfortable, well located, very welcoming and helping staf

Pros: Breakfast was especially good for a gluten free diet - very good taken care of. Staff in general very kind, helpful and trying to deliver best service!

Cons: I am a frequent business traveller with hundreds of nights all over Europe in the last 10 years. This has been the absolute low point of all experiences. If you are the responsible manager and reading this you may consider forwarding this to the headquarter so they free up some budget for more personal and renewing equipment. At least my room (518)(stay from 29. to 30.07) was a total mess. On top of my mind these points Cleanliness - the fabric on the floor was so dirty and had huge stains which looked like somebody did splatter a snickers on it (or several snickers) and nobody did care to fix it. You could clearly saw the chocolate or whatever it was on the fabric. Not one stain but it was all over - the desk chair and the desk looked so dirty it was disgusting. Looked like somebody has turned on youp*rn and had his fun before I got the room. Ewww... - bathroom was clean but maybe it was just because of the lights (see down here) Equipment - half of the lights in the bathroom were broken / not working - doors of the cabinet with broken hinges - iron in the cabinet was broken (staff gave me a new one and put the broken one in the next room. Smart!) - several electricity/cable outlets damaged - AC did not blew air until switched on to the maximum (probably a binary AC ;)) - the door is clamped and needed a very strong push to open (grandma would not be able to do this). Overall the door and lock looked and felt broken. I did not have the time to arrange a change of rooms due to business appointments but overall it was disastrous. I should have taken photos but I wasn't there to do the managements job. I was actually asked at the business meeting how the hotel was and I am quite sure about at least 20 regular business travellers to Brussels won't consider staying there ever now.

Pros: The room size is unexpectable, the bed was super comfy and breakfast was great.

Cons: While booking we didn’t realize that the swimming pool was not for free, but 25 euros a person as it’s not Steigenberger’s swimming pool.

Pros: Good location, clean room

Cons: Espresso machine didn’t work, couldn’t get tv working, nothing was done about it. The spa below tried over charging us and has extremely rude staff.

Pros: friendly staff specious rooms breakfast choices

Pros: The room was big and comfortable. The service of the hotel is very good.

Pros: Very modern

Cons: Breakfast , for 35 euro you expect better coffee not the one from machine the one used in holidays inn Slow service in restaurant The pool and gyn you need to pay extra and you gave to be 18 and over

Pros: Excellent location with friendly staff

Pros: This is a hotel that could be really great. But it fall just slightly short. Better decor in rooms that are otherwise nice. Less sterile public rooms. Maybe a better upgrade policy for regular guests.

Pros: Very comfortable

Cons: Very old property, and thin walls, you can hear the people next room

Pros: Staff helpfulness

Cons: The information about the gym/fitness room and pool was misleading.

Pros: Nice staff. Free, good, Internet.

Cons: Room only ok. Room service ends at midnight.

Pros: Staff was friendly and helpful. Room was spacious. Wifi worked well.

Cons: The arrangement of having the shower in the bathtub is a bit cumbersome

Pros: the location is good. the room is very spacious. wifi is very strong.

Cons: nothing really

Pros: Very big room and very comfortable with sofa, armchairs, chairs, two tables, safe, ironing board and iron, coffee and tea making facilities ! Big bathroom with two washing basins, shower and bath tub. Good location, good neighborhood, frequent tram connection, restaurants, cafés. Parking possibilities (paying)

Cons: The WC was narrow and rather uncomfortable. I wonder why it was so small because there was so much space in the room. It's a detail but it can very inconvenient at times !

Pros: Good location. Good price value ratio. Quick check in/out. Room size and bed mattress were better than expected. Parking. A/C was amazing.

Cons: Toilet was separated from the bathroom, which was weird and unusual!

Pros: Staff lovely. Rooms large and comfortable. Very handy location.

Cons: There was a lot of building noise in the mornings - but at least it got us up and out! And to renovate, noise is unavoidable. Hope it looks good when it is completed. Also the vibrations from the works must keep disconnecting the led light fittings in the bathroom.

Pros: The location near chatelaine but also the subway. Style of the hotel. Cordiality of the staff. Paloma at the reception was amazing

Cons: Nothing. Maybe you can put some chocolate in the mini bar

Pros: Had to pay for parking as this was not included.

Cons: Free parking

Pros: Nice place

Cons: No valet to help for lugages

Pros: Private Balcony available on last floor

Cons: inside works. One elevator was not available Parking expensive

Pros: Staff very friendly; spacious room, good working space; comfortable beds; good insonorization.

Cons: cleanliness not spotless; reception often congested.

Pros: location, size of room

Pros: Nothing

Cons: I paid for this hotel and the air condition was a priority for me and my kid's. The A/C was not working I complained twice for 2 nights no one's did anything for me. I spoke to one lady in the reception she was very rude with me. She said sorry we can't do anything for you. I told here so I'm leaving she said ok !! I took some of my family bags and I planned to come and take the rest. She did the check out without me ?? Another thing , we hade Powell dirty and asked them many times to change it no one's did the hotel not clean. The hotel and that lady on the reception was disappointed. I advise anyone planning to visit Brussels to skip this hotel. Not good at all.

Pros: Great location if you needed to be by the train station. And the hotel was very modern.

Cons: The bathrooms could have been a bit cleaner.

Pros: We came in from Amsterdam where there was no A/C during a heat wave. We took the Thalys speed train to Brussells and the Pullman is attached to the train station which was awesome. It has A/C and the room is modern and clean, the bathroom is modern and the size was enough for us. And there's a full service Haagen-Daz right to it. The hotel restaurant is also very classy. The bartenders were wonderful. The drinks, coffee, food were all good.

Cons: I can't really think of anything I disliked. The elevators were a bit cramp but, not a big deal.

Pros: The place

Cons: The food was too small No side dishes example chips or pototaes

Pros: The free fruit juice from the fridge. The spacious and extremely clean bedroom. The waiter who gave us coffee & pastries in the morning with the 10Euro voucher given to us.

Cons: Nothing at all!

Pros: The room was comfortable and I liked the separate toilet from the rest of the bathroom.

Cons: I was disappointed I didn't have a view. Also I made a coffee in my room but I only had one sachet which was not refilled so the next day I could only have tea or decaf coffee. I had a couple of drinks in the lounge bar and asked for a cheese plate which took about 20 min to come. This was far to long to wait. There was a man on the other table who was still waiting for his meal to come when I left. The staff member that was working was really busy and I think more staff should have been on to help. He was very polite but it was obvious that more staff should be on, not just one person.

Pros: It worked for me well I had a one night layover and going to take the train the next day. There were an inside door to the train station and easy access to the terminal. Too many services inside the train terminal. The hotel had a late check out option by paying 10 euros per hour which was great for me.

Cons: No bell captain service

Pros: Very comfortable

Cons: Breakfast wasn’t very good

Pros: Location

Pros: Everything was great

Cons: Nothing

Pros: Robert at the front desk very helpful throughout our stay. He was courteous, accommodating, professional and made us feel welcome.

Cons: The pillows were not very comfortable.

Pros: Close to the train station

Pros: Excellent breakfast, excellent location, clean rooms

Cons: Noise from out side the hotel as it is in the center of Brussels, they need to put soundproofing windows

Pros: Right next to Brussels Central Station. Excellent breakfast buffet plus you can get freshly cooked eggs. Wide range of pastries, toast and even a waffle maker. Special thanks to Louise at breakfast reception desk; her friendly, intelligent manner was much appreciated. Deluxe King room was spacious, quite and overlooked the smurf sculpture. Good bedside reading lights, a comfortable King sized bed and extra bed was also high quality. We used the empty mini bar fridge to store our own fruit from Carrefour express, opposite the hotel and drinks. Staff overall were cheerful and professional.

Cons: Housekeeping was a bit rushed: they couldn’t give us the right number of towels each day and the bathroom floor wasn’t cleaned everyday. When we checked in, the hypoallergenic pillows we requested weren’t there however it was quickly remedied. The bedroom only had 3 drawers for clothes storage which was too little for our stay. There were only mirrors in the bathroom and on the wardrobe. The restaurant was relatively expensive so we ate in the old town.

Pros: Nice hotel, very clean. Location is perfect across the street from Central Station.

Cons: Loud music in the street on Sat night that we could hear since the room was facing Central Station where people were playing music... my son could not sleep easily that night. The hotel can not do anything about it.

Pros: Location

Cons: Service level 1. Checkin was late, they had not cleaned on time. It was more than hourpast checkin time, when asked the lady at front desk showed an attitude about it. 2. Internet never worked for 1.5 days

Pros: Amazing location, great service and wonderful rooms

Pros: Location is unbeatable. Stuff is very helpful.

Pros: Location, comfortable, convenient but not for a long relax break

Cons: Standard service in terms of value.

Pros: Location and the Bar

Cons: Concierge and the porter service

Pros: It's right across Central Station which is awesome if you plan to go on day trips to other towns. It's also in the Grand Place area which is beautiful. Very friendly staff.

Cons: I felt itchy from the sheets. The bathroom was lacking towel racks/hangers. The bed was too soft we found it hard to sleep.

Pros: Location is very central and surrounded by shops, bars, restaurants. Breakfast was good . Front desk stuff are very friendly , welcoming abc professionals !

Cons: The executive longe located at ground flour very far from the suites and junior suites area. Food served there was very basic and poor. The bar At the lobby is closed at midnight on weekends ...

Pros: Everything about the hotel was excellent. The lobby was beautiful, fresh and clean just as the halls and room was. The bed was very comfortable. The bathroom had an oversized tub.The location was excellent also.

Cons: There was nothing I did not like.

Pros: Location. Food.

Cons: Room design very poor. Bathroom door conflicts with main door and closet door conflicts with both. You can break your fingers if not careful. Bathtub very slippery, extremely dangerous.

Pros: Youssil at check in was extra helpful and nothing was a problem! Gave directions, recommended a lovely restaurant and was generally very nice and friendly!

Cons: We were said a free bottle of watter was prepared for us in the room, but we found nothing.

Pros: Just a few minutes from Central Station. Clean, quiet room with air conditioning, which was most welcome during this heatwave in Europe. Large single bed, good shower.

Pros: The man at the reception was Very kind, something went wrong, the hotel Didn’t know of our booking and he sorted with a solution

Cons: The breakfast was very sober but okay

Pros: mostly fine

Cons: no refrigerator

Pros: lobby and breakfast area very nice, relaxed.

Cons: more fresh fruit at breakfast

Pros: This property is great, the design of the hotel is very beautiful, not to mention the location- right in the hot spot of the city. Great stay, friendly staff and impeccable housekeeping

Cons: Nothing, I can’t find something I didn’t like.

Pros: Proximity to main site seeing locations

Cons: Lots of street noise. Stuffy rooms.

Pros: Wifi and room was great.

Cons: My money was freezed with pre-transaction twice

Pros: Thanks for the upgrade, really enjoyed our super big and comfortable suite!!!