Extended Stay America - Chicago - Downers Grove

Nothing

Terrible staff, dirty rooms, needs updated

Hi! your on candid camera....

Understaffed, Large Facility but only front door available so if you have to park at back of building you have to walk all the way around the building. Our room was almost at the back of the bldg so we had "a long" way to walk. At night this was not good...Room was dirty (#223) Had a kitchen. Mold on Refrig door, walls and cupboards dripping with dirt. Under oven hood has never been cleaned. Bathroom vent had dirt so caked on it was hanging off the vent. People smoking in front of building with no cigarette recepticle available. Kitchen sink faucet was almost completely unhinged and moved around when you turned on or off water. Would have been nice if the add said you needed to bring your own: Soap (Hand or shower) Shampoo (one tiny little tube provided - enough for one washing). blow dryer - thank goodness I brought mine because I don't normally do. The tiny (flat 1/8th inch by 2 inches in diameter) round yellow soap that was in the bathroom was a "used" one. Not wrapped and had that watered down look after many uses. Bottom Bed sheet did not fit so came off the mattress during sleep and you ended up sleeping on the mattress without a sheet. Dust on top of bed headboard, pictures, mirrors. Had to ask for anything for the kitchen, which was o.k. but not even the essentials were in the room like drinking glasses or a coffee pot. Then when we called to obtain a couple of spoons and dish cloth we were told that we had to go get it as they did not have the staff to bring it to us - in the back ninety! When the night clerk said that to just give them a call and they would bring what was needed. Overhead lights are flourescent and awful.

Door to room sticks so bad that you have to put your weight into it to get it open. Elevator doors catch and make grinding sound and you can literally see the dent/scratches on the door where it catches. Good black out curtains and air conditioner. Good sized desk but lighting is terrible. Employees are embarrased to be working there. I am convinced that any Motel/Hotel that prescribes to try to get business in the door by offering good prices, end up giving those customers the worst rooms as this is not the first time this has happened to us.

Good sized desk, fridge and microwave were fine, good AC, decently quiet.

Room was only half cleaned when I checked in; had to ask for towels and pillowcases. Bathroom layout annoying; toilet next to sink cut into counter space and risked things knocked off. Coffee and muffins were usually already gone when I was leaving at 8:30. Pillows were small, thin, and not very clean. High vending machine prices.