Swissôtel Al Ghurair

Staff were very efficient and friendly especially the porter Tanveer. I didn’t have change in aed and only had dollars, so 3 Aed were missing, but the taxi driver refused to receive the money by card or dollars. So the porter came to my rescue and paid the taxi driver and told me not to worry! He is extremely kind and a good natured person! Service is excellent as one day we left the room very late and yet they didn’t refuse to clean the room. Great staff. They also have taxis waiting at any time you leave the hotel which is great. I also loved the huge rooms and comfy bed and pillows and the Breakfast had delicious hot croissants. The hotel also gave complimentary water bottles everyday

My shower had problems regarding cold and hot water. Either it was too cold or too hot and it turned hot/cold suddenly so it was a bit frustrating. I complained to the receptionist and they said they would fix it but while I stayed there always had this problem. Breakfast doesn’t have salted butter!!!!! Seriously, who doesn’t love salted butter? They should have both options, but they only had unsalted! Breakfast was too crowded