Sounds silly but both of us had a constant problem turning our rooms' door handle! We had to ask for help from the staff (who cheerfully helped us out each time)..
Breakfast was nice and staff were friendly.
Dated hotel with threadbare carpet that is well past its prime. This is my 5th trip to Dublin, my first time staying in this hotel. I've stayed in B&B's and large chain hotels in Dublin in the past. This is my first stay in a Dublin independent. The photos of the rooms and facilities are old and misleading. Although the staff are welcoming and friendly that is negated by their lack of action and attention. When I arrived in my room I found it much smaller than the "spacious" rooms described on their site and descriptions on booking sites. The bathroom was dirty and run-down. I could deal with the cracking paint, but the thick multi-shaded glob of soap scum in the shower soap dish and hair on the floor of the shower were repulsive. I wasn't impressed by the nearly empty bottle of Head and Shoulders left by the hotel in place of the single hotel branded shampoos seen in their photos on-line. To add injury to insult I asked that the shower be cleaned while my daughter and I went out, but when I returned no action had been taken. The TV in my room was a CRT that lost its connection shortly after I turned it on. The window in my room is broken, not the glass, but the lock and hinges. It has been screwed in place leaving a large gap letting in the wind and noise. Speaking of noise, the window faces an alley and car park. There are also large HVAC units that are droning on loudly. I have been listening to glass bottles being dumped into skips all night accompanied by shouting and the conversations of smokers congressing in the alley. There is no help from the window dressings as there are only thin drapes with no backing or curtains behind them. The 1st and 2nd floors reek of cigarette smoke. (Btw, it's 2014...) The carpets in the common areas and halls are worn and threadbare.
A long standing commitment to the comfort of our guests, the Townhouse Hotel offers a unique range of bed and breakfast accommodation in a relaxing, comfortable and friendly atmosphere. Located in the heart of historical Dublin, a short walk from O2 Arena, fashionable shopping streets, the Temple Bar left bank, the international Financial Services Center museums, art galleries and a whole host of restaurants and pubs. It is just 100m from the central bus station and 200m from the mainline rail and Dart station. The bus for the airport stops right in front of our hotel. We offer bus tours to those of you wishing to explore other parts of Ireland at very competitive rates. There is free internet access and a free left luggage service. The Townhouse offers a 24 hour reception so there is no curfew. With its ideal location, our guests can walk to most destinations leaving out the need for expensive taxis.
Policies vary by room type and provider.