What I liked: -Staff was friendly, but not too friendly, and very professional. -The hotel itself was great, clean, and pool was pretty sweet.
What I didn't like: -Fitness room was neglected. I found empty water cups on the treadmills. They had a Culligan water dispenser so I grab a cup and push the nozzle, and like three drops come out and its empty. So I went to front desk snack bar and bought a bottle of water. Staff only then, after realizing it was empty, replaced the water jug in the dispenser right in front of me. Rude. -Also the multi-purpose strength machine needs to be greased up. The central pulley is used on all the stations and has like 3 feet of travel. Well the first foot of travel is fine, then after that the pulleys drag on rust and stop: so instead of the pulleys rolling with the cable like they are supposed to, the cable drags along a stuck pulley - rendering any exercise useless because you essentially only get 6 inches of motion.
Staff friendly and accommodating.
Housekeeping is poor. We stayed for a week and room was barely touched with the exception of replacing towels beds were barely made and room was never vacuumed.
Clean, attractive, comfortable, quiet facilities. Professional front desk staff. Decent food for breakfast.
The first night we stayed, the elevator broke down twice. The first time, it left me stranded on the first floor. The second time, they didn't even bother to put a sign on the 3rd floor elevator door, so I waited an extremely long time to go down. Surprisingly, there is only one elevator for the entire building. Maybe they should update the controls. Also, the free desktop computers in the lobby use a very outdated Internet Explorer, and kept crashing. That should be updated also.
The location was very convenient.
Room had dead bugs on window ledge and more live bugs in room so we switched rooms and later saw bugs in hallway . Staff apologized but were insincere about the issue.
When you want to get away from it all, that doesn't mean you have to skimp on comfort and luxury at this Dubuque hotel. Located near the Mississippi River and Port of Dubuque, having quick access to the bounty of Mother Nature is simply sublime. After all, with the National Mississippi River Museum & Aquarium being close by, it's easy to lose yourself in the stunning beauty of the region. This upscale Best Western Plus Dubuque Hotel & Conference Center is ideal for your pleasure. Families in town to tour campuses are in luck. Loras College, Clarke University and the University of Dubuque are all just a short drive away. Indulge in a free full hot breakfast buffet before deciding on a college. Featuring hot eggs and waffles, pastries, fruits, yogurt, cereal and 100% Arabica coffee, that's some serious brain food. We're also connected to Old Chicago Pizza and Taproom, so you never have to go far for a fantastic meal. This Dubuque hotel features the largest indoor atrium and pool in the area for ahhh-inducing relaxation. Want more excitement? The Diamond Jo Casino and the "Q" Casino are in the neighborhood. The Sundown Ski Resort is a fantastic way to spend the day. If hitting the slopes isn't quite your speed, you're minutes away from all festivals at this Dubuque hotel. The Dubuque Fighting Saints Hockey Arena, baseball fields, soccer fields and football stadiums in the area are prime for catching a game. Business travelers from John Deere, IBM®, Industrial Park, Mercy Dubuque Hospital and Trinity and Finley Hospital are just a few of the guests that keep returning to our Dubuque hotel. Our conference rooms are spacious and well-appointed. We are also pleased to offer long-term stay rates and rooms. This award-winning hotel has officially set the bar for cleanliness, customer service and decor. Reserve your upcoming stay with Best Western Plus Dubuque Hotel & Conference Center for guaranteed luxury! Enjoy your stay. Champps Americ
Based on 1,086 reviews
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