Traveler reviews
Overall rating
8.0
Excellent
Based on 32 reviews
Boarding
7.5
Comfort
7.8
Crew
8.4
Entertainment
7.7
Food
7.1
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EL ALBest Airline: Most Carbon-Efficient Fleet | Domestic#1 in Middle East & Africa
EL ALBest Airline: Most Carbon-Efficient Fleet | International#1 in Middle East & Africa
EL ALBest Airline: Most Carbon-Efficient Fleet#1 in Europe
EL ALBest Airline: Most Carbon-Efficient Fleet | Domestic#1 in Middle East & Africa
EL ALBest Airline: Most Carbon-Efficient Fleet | International#1 in Middle East & Africa
EL ALBest Airline: Most Carbon-Efficient Fleet#1 in Europe
EL ALBest Airline: Most Carbon-Efficient Fleet | Domestic#1 in Middle East & Africa
EL ALBest Airline: Most Carbon-Efficient Fleet | International#1 in Middle East & Africa
EL ALBest Airline: Most Carbon-Efficient Fleet#1 in Europe
Find cheap flights on EL AL
Round-trip
Economy
EL AL information
| IATA Code | LY |
|---|---|
| Routes | 87 |
| Top route | Paris Charles de Gaulle to Tel Aviv Ben Gurion Intl |
| Airports served | 44 |
| Top airport | Tel Aviv Ben Gurion Intl |
EL AL traveller reviews
Pros
"Comfortable seats Very nice food."
(in 55 reviews)
""nice crew, left on time.""
(in 132 reviews)
"Service Great value for price."
(in 45 reviews)
Cons
"Old airplane with no wifi."
(in 23 reviews)
"a little more leg room"
(in 14 reviews)
"the hours of the flight."
(in 9 reviews)
Recent reviews
Traveler rating
336
244
236
233
2
Find reviews that mention:
direct flight
flight was delayed
flight attendants
crew was great
food was good
entertainment system
good service
al
delayed for an hour
old plane
leg room
low cost
screen did not work
hour delay
bad service
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8.0
מושב פרמיום מאוד נח.
review from
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10.0
Keep up the good work ❤️
review from
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10.0
I have flown El Al a lot over the years. This flight left about 30 minutes late because of the arrival time of the incoming flight. The pilot said they would make up the time and we arrived ten minutes early. The food was excellent, flight attendants much more pleasant than when I flew a year ago and the Dreamliner plane was extremely comfortable. The bathrooms were well maintained and I had no complaints.
review from
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10.0
Everything was great We booked a preferred seat for handicap and they were great
review from
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6.0
For business class, the seats are not comfortable.
review from
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10.0
When my jet blue flight from fla to ny was canceled el al got me to my destination so i could get to my mother in the hospital.
review from
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10.0
Great company
review from
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10.0
Good on all accounts. Delay was long and I had to take an unplanned taxi due to change but it was a good and safe flight. I enjoyed the service and the vegetarian meal was pretty yummy.
review from
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8.0
Good was tasteless.
review from
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8.0
Good flight. Poor food. Entertainment in your mobile devices only. Old 737-8 airplane
review from
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10.0
Excellent experience. There was extra room so they let the passengers spread out for even more comfort.
review from
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10.0
Business class was perfect
review from
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10.0
Everything worked out real well. Crew was fantastic. Have more help at Tel Aviv counters, ticket check in
review from
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4.0
Ben Gurion Airport was very slow; we were queued for more than 2.5 hours just to get to the counter agent to check in and drop off baggage. Consequently, we were in a panic while waiting for security clearance, and then ended up RUNNING to the boarding gate. Literally managed to get on the plane with 2 minutes to spare before the official gate closing time- needless stress!! While the flight was comfortable with good seats, pillows and blankets, as well as well prepared and substantive meals, the experience upon arrival at Toronto Pearson Airport was a disaster. El Al uses Terminal 3, which I haven't used in probably 10 years. This is a terribly overcrowded and overwhelmed terminal, designed for 2 million annual passengers that now has to attempt to handle 15 million I was told by an airport employee while waiting for nearly 2 hours to clear Canada Customs. Will NEVER use this Terminal 3 again- a horrible experience.
review from
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2.0
All services and communication with passengers
review from
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10.0
Very long check in process Needing more staff
review from
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10.0
Crew was friendly and offered did and beverage shortly after takeoff
review from
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10.0
Only way to fly to Tel Aviv is nonstop on the Dreamliner.
review from
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8.0
Cheaper flight Very high prices
review from
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2.0
The pre flight service was incompetent unknowledgeable regarding COVID 19 Canadian laws . As well the level of communication was very poor while the language used by ElAl personnel was inadequate and offensive. All in all was a bad experience for all the members of my family and therefore I will do whatever it takes to make public my bad experience on all media platforms Facebook, Twitter, Instagram, official El Al website and other.
review from
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10.0
Everything is excellent!!!
review from
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5.9
the check in was quite poor. i did not know what line was for elal and what was for air portugal. a big mess. very annoying. also very frustrating was that the airplane left one hour late because a prior flight was late. but they must have known that in advance and should have alerted us to come an hour later. where was the consideration for our time?
review from
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10.0
Plenty of leg room on the new el al planes. It’s a miracle.
review from
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2.0
Pros: Crew abs entertainment were good.
Cons: The flight was delayed for 10 hours. We were notified when we were already at the airport, no real reason for the delay was given to us.review from
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10.0
Pros: Crew was awesome food was delicious and very comfortable
Cons: The options for movies could be a little bit better internet didn’t workreview from
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10.0
Pros: price. on time. new aircraft.
Cons: foodreview from
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2.0
Cons: They didn't issue me a ticket and i stuck in Heathrow airport. Worst of the worst
review from
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8.0
Pros: The crew was amazing
review from
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10.0
Cons: JFK baggage claim long delay
review from
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10.0
Pros: Premium economy was very comfortable
review from
EL AL FAQs
What is EL AL's carry-on size allowance?
Where does EL AL fly to?
What is EL AL’s primary hub?
How does KAYAK find such low prices on EL AL flights?
Flight status
EL AL route map
Top airports served by EL AL
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Paris Charles de Gaulle Airport (CDG)
- New York John F Kennedy Intl Airport (JFK)
- London Heathrow Airport (LHR)
- Newark Airport (EWR)
- Rome Fiumicino Airport (FCO)
- Barcelona-El Prat Airport (BCN)
- Athens Eleftherios V. Airport (ATH)
- Milan Malpensa Airport (MXP)
- Amsterdam Schiphol Airport (AMS)
- Berlin Brandenburg Airport (BER)
- Bucharest Otopeni Intl Airport (OTP)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Moscow Domodedovo Airport (DME)
- Dubai Intl Airport (DXB)
EL AL contact information
- LY IATA Code
- +972 3 9771111 Call
- elal.com Visit
Overview of EL AL
Controlling operations out of a hub in Tel Aviv, EL AL flies to more than 30 countries across the Middle East, North America, Europe, Africa and Asia. A strong focus of the network is connecting Israel to the north through gateway destinations across Germany, France, Italy and the United Kingdom.
Recognized as the official flag carrier of Israel, it serves an entirely kosher menu of meals onboard. Sun d’Or operates as a subsidiary of the larger carrier and concentrates efforts on providing seasonal services to vacation destinations, such as Croatia, Greece and Spain. Codeshare agreements with airlines, such as Air China, S7 Airlines, Iberia and American Airlines, offer a wider-spanning network of connected flights.
You can choose between Economy and Business Class on all EL AL flights, with Premium Economy also available on services operated by wide-body jets. Customers in all cabin classes have access to USB and power sockets. Seats in Premium Economy have inbuilt footrests, while those in Business Class extend to a 78 in flat bed. The Business Class experience includes the option of choosing an isolated window seat or larger shared central spot that comes with a privacy divider.
Boeing is the preferred manufacturer, with their aircraft making up the entire fleet. Models such as the 787-9 and 737-800 are some of the most commonly flown. A simple blue and white design decorates the fleet with the Star of David painted on the tail. A unique 787 Dreamliner has an old-fashioned retro livery, while all planes are named after Israeli cities, which is printed underneath the cockpit window.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.