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Pros: The security and the crew were, as usual, top notch.

Cons: I did not like that the departure gate was not announced until two hours before the scheduled takeoff. The screen at the gate stated that departure would be on time, but it was 50 minutes late.

CHECK IN TOOK VERY LONG TIME

Cons: CHECK IN TOOK VERY LONG TIME

check in takes hours

Cons: even when checking in by web it took more than 1 hour to drop the baggage

No choice of seats any

Cons: No way to choose seats during online check in. Took more than an hour to disembark.

Cons: the chairs is f##$$ bad and i paid for premium economic, the video system is old and not sufficient and the food was not good as well not to mention that we were in the air 45 minutes in delay

Pros: On time take off and landing, polite and competent crew.

Cons: Unexpected $45 charge per bag. Had trouble arranging this in advance because the "manage my trip " feature on their website did not work. Was not expecting food, but they did not even serve complimentary coffee or orange juice---3 1/2 hour flight.