Cons (-) I’ve stayed there twice since it has opened and both times the pool has been closed for maintenance. I don’t think they have even opened once since opening this remodeled hotel.
4 stars
Graduate by Hilton Eugene
Photos of Graduate by Hilton Eugene
Overview
Graduate Eugene is set in Eugene and is a short walk from Eugene Bus Station. It is situated a brief stroll from Wayne L. Morse United States Courthouse and Peter DeFazio Bridge.
The hotel has 275 rooms and has been recently refurbished. Amenities include complimentary wireless internet, a 24-hour reception and luggage storage. The hotel also features a well-equipped gym.
This hotel provides rooms with an en suite bathroom, air conditioning and a TV. A desk, a telephone and a refrigerator are also available to guests.
Graduate Eugene is close to Shelton McMurphey Johnson House and Eugene Saturday Market. It is also ideally located in close proximity to a selection of eateries.
Latest deals for Graduate by Hilton Eugene
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Graduate by Hilton Eugene
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Valet parking
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Accessibility and suitability
- Allergy-free room
- No smoking
- Pets allowed on request. Charges may apply.
- Disabled Access
Services and conveniences
- ATM on-site
- Safety deposit box
- Meeting/Banquet facilities
- 24hr front desk
Parking and transportation
- Parking
- Parking (surcharge)
- Valet parking
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- Shared lounge/TV area
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Dining
- Restaurant
- Bar/Lounge
- Refrigerator
General
- Family rooms
- Telephone
- Storage available
Workspace
- Fax/photocopying
- Desk
Outdoor
- Garden
Things to do
- Bicycle rental
Family friendly
- Kids meals
Fitness
- Fitness centre
Pool
- Indoor pool
Reviews of Graduate by Hilton Eugene
7.8
Good
671 verified ratings
Wonderful
302
Very good
117
Good
84
Okay
50
Fair
43
Mediocre
30
Poor
45
Summary of reviews
Guests say
Guests generally appreciated the hotel's location, highlighting its proximity to downtown and pleasant views. The decor was also positively received, being described as whimsical and aligned with the local theme. However, numerous complaints were raised regarding the cleanliness of the rooms and bathrooms, as many found them not to meet expected standards. Service issues, especially at the front desk and bar, added to the frustration for several guests. Overall, the hotel has potential but needs substantial improvements in service and maintenance to enhance guest satisfaction.AI-generated from customer reviews
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Score by provider
8 out of 10
2 reviews
7.9 out of 10
6 reviews
All reviews
Pros (+) The Hilton is located in a great place, is clean, and is much nicer than your average motel.
Cons (-) The service at the restaurant is terrible. The food is okay. The room is just better than okay. We are Hilton honors members and shouldn't have had to pay for parking, but after we left our emailed bill said we were charged. I guess I get to make that call later.
Cons (-) I got charged $19 for parking. Unaware this would be the case.
Pros (+) It is located at almost the center of downtown and you can simply walk to almost anything. The standard king size room I was given was nice and clean as well.
Cons (-) I am fine with almost everything except with how Hilton and the staff handled my situation with the room. I originally booked the King Executive Jr suite. However, when I got there, they said there was a problem with the toilet in the room that they sold it to me. As a result, I was only given the choice of a double queen room or a standard King size room. I asked about other King exec suites but ...
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Pros (+) Location
Cons (-) Stinky hall,no shower curtain,TP holder improperly installed,uninformed staff
Pros (+) The friendly staff gave us an upgrade to a corner room and it was very spacious. The bed was wonderful and the coffee in the room was better than what they served in the restaurant!! Nice fridge and coffee pot in the room. The updates were all nice too!
Cons (-) When I booked online, they didn't state the extra charges. Parking - $17 per night, Pet fee - $50 and the restaurant food was spendy too! If I had been aware of these fees, I would have been able to compare rates better with other hotels. Other than that, I would have given this place a 5.
Pros (+) Great location, friendly and helpful staff, tidy and clean, upgraded finishes, nice place.
Cons (-) The trains....
Location
66 East 6th Avenue, Eugene, OR 97401
What's nearby
- Hult Center for Performing Arts89 m
- Saturday Market214 m
- 5th Street Market337 m
- Shelton-McMurphey-Johnson House397 m
- Wayne Lyman Morse United States Courthouse0.5 km
- Skinner Butte Park0.6 km
- Alton Baker Park0.9 km
- Cuthbert Amphitheater1.4 km
- Jordan Schnitzer Museum of Art1.5 km
- Science Factory1.6 km
- University of Oregon1.8 km
- Autzen Stadium2 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Graduate by Hilton Eugene
Low season | March |
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High season | August |
Average price (weeknight) | C$ 340 |
When to book a room at Graduate by Hilton Eugene
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in EugeneGood to know
Value for money | 7.2 |
|---|---|
Distance to downtown | 0.4 km |
Nearest Airport | Eugene |
Distance to airport | 12.2 km |