A very nice welcome on arrival, and help when I had left items in my room after departure.
Slow breakfast service. I arrived about halfway through the breakfast service to find most of the hot items gone, then a 15 minute wait before they were replenished.
I would like to have seen some information in the room on the restaurant, breakfast & dinner times & maybe a sample menu & details on checkout times. there was no guest information at all not even on the area or things to do.
Very friendly and helpful staff; they even offered to buy in special foods for the gluten-free diet in our group. Pleasant grounds and peaceful rural setting. Good breakfast, but some fruit would have been nice. We appreciated having ground-floor rooms and being able to park right outside.
My room was far too hot and I couldn't adjust the radiator or towel rail. The shower was also too hot to stand under, so I had to have a bath each morning. I did report this and was told a plumber was due in the day, but there was no change in temperature of heating or water afterwards. I was pleased we were allowed to bring a dog at no extra charge, but felt that having to sign a detailed disclaimer was a little over the top; it was something I'd never had to do before. It also seemed a little distasteful that a hotel of this standard should be threatening to fine guests for dog-fouling and smoking in rooms; a simple, polite reminder that these are not acceptable should suffice.
Excellent service and very comfortable well sized rooms. There is ample parking adjacent to the rooms. I like the fact that all the rooms are at ground floor and are very clean. Highly recommended
Disapointed with choise of food menu and quality of food
Very nice atmospere, helpful staff
Spiders webs in the lightfittings in my room. And the trip from carpark to entrance is less than convenient
See below Would not recomend to anyone.
It was nice to arrive that everything was ready & clean, and helpful staff
We didn't get to stay longer
Lovely place, really nice setting. We were there for a family wedding and liked the layout, all the rooms were in a courtyard setting.
Location, comfort and friendliness of the staff
The whole atmosphere and lay out was great, felt very comfortable
The Best Western Brome Grange Hotel is perfectly perched on the Norfolk/Suffolk border, in the Village of Brome. Wrapped up in four acres of grounds, you will be hidden away between the cities of Norwich and Ipswich, with some of England's most superb scenery within easy reach. This 16th Century former coaching inn is as cozy as they come! Located in small village surroundings near Diss in Suffolk, this hotel has been revamped to bring the character and charm of the original building back to life. Little wonder so many businesses, families and holiday makers have made this their go to destination for peace, quiet and the warmest of warm welcomes!
Policies vary by room type and provider.