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FAQs about flying with Firefly

  • What is Firefly's carry-on size allowance?

    On board Firefly flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Firefly assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Firefly fly to?

    Firefly offers direct flights to 17 cities in 4 different countries. Kuala Lumpur, Penang, and Alor Setar are the most popular cities covered by Firefly.

  • What is Firefly’s primary hub?

    Firefly concentrates most of its flight operations in Kuala Lumpur.

  • How does KAYAK find such low prices on Firefly flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Firefly.

  • What’s the cheapest route that Firefly flies?

    In the last 72 hours, the cheapest route flown by Firefly found on KAYAK was from Penang to Langkawi, with a price of C$ 50 for a round-trip.

  • What are the most popular airports for Firefly flights to depart from?

  • Is Firefly part of an airline alliance?

    No, Firefly is not part of an airline alliance.

  • How many destinations does Firefly fly to?

    In total, Firefly flies to 19 destinations.

See more FAQs

Firefly customer reviews

GoodBased on 23 verified guest reviews

Traveler rating:
Sort by:
6.0 Okay
Pros:On time
5.3 Fair
Cons:Flight delayed by an hour
7.6 Good
Pros:Check in and immigration was quick. Flight was on time
Cons:Even though there plenty of seats available, the auto seat allocation put another passenger next to me.
10.0 Wonderful
Pros:Friendly flight attendant.
Cons:Announcement at the airport is unclear
2.0 Poor
Pros:There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Cons:International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
2.6 Poor
Pros:The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
7.6 Good
Pros:Ease of boarding and disembarkation T2 arrival in SIN Online check in
Cons:Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
8.0 Very good
Pros:Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
10.0 Wonderful
Pros:Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Cons:Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
2.0 Poor
Cons:Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.

Firefly flight status

Sat 4/13

Firefly route map - Which destinations does Firefly fly to?

Find out which destinations you can fly to direct with Firefly by entering your departure airport. If you want to know if Firefly flies a certain route, enter both the departure and destination airport before hitting search.
Sat 4/13

All Firefly flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
2851Kota Kinabalu (BKI)Penang (PEN)2h 50m
2701Langkawi (LGK)Penang (PEN)0h 40m
2850Penang (PEN)Kota Kinabalu (BKI)2h 50m
2700Penang (PEN)Langkawi (LGK)0h 40m
1671Alor Setar (AOR)Kuala Lumpur (SZB)1h 10m
2562Kota Kinabalu (BKI)Kuching (KCH)1h 25m
2520Kota Kinabalu (BKI)Tawau (TWU)0h 55m
2907Johor Bahru (JHB)Penang (PEN)1h 15m
1343Johor Bahru (JHB)Kuala Lumpur (SZB)1h 5m
2447Kota Bharu (KBR)Penang (PEN)1h 0m
1151Kota Bharu (KBR)Kuala Lumpur (SZB)1h 10m
2563Kuching (KCH)Kota Kinabalu (BKI)1h 30m
2753Kuching (KCH)Penang (PEN)2h 5m
3553Medan (KNO)Penang (PEN)0h 50m
1579Langkawi (LGK)Kuala Lumpur (SZB)1h 15m
2906Penang (PEN)Johor Bahru (JHB)1h 15m
2446Penang (PEN)Kota Bharu (KBR)1h 0m
2752Penang (PEN)Kuching (KCH)2h 5m
3552Penang (PEN)Medan (KNO)0h 55m
3670Penang (PEN)Singapore (SIN)1h 35m
1425Penang (PEN)Kuala Lumpur (SZB)1h 0m
3671Singapore (SIN)Penang (PEN)1h 35m
1670Kuala Lumpur (SZB)Alor Setar (AOR)1h 15m
1338Kuala Lumpur (SZB)Johor Bahru (JHB)1h 10m
1150Kuala Lumpur (SZB)Kota Bharu (KBR)1h 10m
1578Kuala Lumpur (SZB)Langkawi (LGK)1h 20m
1426Kuala Lumpur (SZB)Penang (PEN)1h 5m
1258Kuala Lumpur (SZB)Kuala Terengganu (TGG)1h 5m
3128Kuala Lumpur (SZB)Singapore (XSP)1h 25m
1257Kuala Terengganu (TGG)Kuala Lumpur (SZB)1h 0m
2521Tawau (TWU)Kota Kinabalu (BKI)0h 50m
3123Singapore (XSP)Kuala Lumpur (SZB)1h 20m
3511Banda Aceh (BTJ)Penang (PEN)1h 10m
3510Penang (PEN)Banda Aceh (BTJ)1h 10m
3601Phuket City (HKT)Penang (PEN)1h 0m
3600Penang (PEN)Phuket City (HKT)1h 5m
2500Kota Kinabalu (BKI)Miri (MYY)0h 55m
2501Miri (MYY)Kota Kinabalu (BKI)0h 50m
3633Bangkok (DMK)Penang (PEN)1h 50m
3632Penang (PEN)Bangkok (DMK)1h 50m
2602Kota Kinabalu (BKI)Sandakan (SDK)0h 45m
2603Sandakan (SDK)Kota Kinabalu (BKI)0h 45m
2680Kuching (KCH)Miri (MYY)1h 5m
2681Miri (MYY)Kuching (KCH)1h 5m
More flight routes

Firefly contact information

Firefly information

Top routePenang to Kuala Lumpur Subang Airport
Airports served19
Top airportKuala Lumpur Subang

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Flight status, cancellation, and delay data provided by Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.