B&B Hotel Firenze Novoli

Pretty easy to get into the centre as tram stop round the corner. One younger member of staff on reception desk was polite and helpful.

On arrival a staff member at reception spoke very rudely to us after we queried paying the city tax which it stated on booking.com that we had already paid. We were told okay then you don’t stay to begin with instead of trying to explain to us. In the end the hotel had not charged the full amount in advance to my card which booking.com said they did... simple mistake which was not our fault but the rudeness of this member of staff was completely unacceptable and we felt very uncomfortable. Rooms are quite nice looking however our first room smelt very strongly of cigarette smoke, neither myself nor partner smoke. We also saw lots of cigarette ash on the sill on the window. Later that night on returning Our aircon wasn’t switching on at all so we went back down to the desk and the more helpful young man changed our rooms quickly which was good However the second room too smelt strongly of cigarette smoke and long dark hairs were on the bed. The shower door didn’t close so it leaked all out onto the bathroom floor which explained why all the grout between the tiles was stained a black colour on the floor. The breakfast was moderately average at best, advertised as ‘international’. The only hot breakfast present was extremely rubbery scrambled eggs and sausage. The rest was a choice of 3 cereal and then cakes. We ended up going out getting our own breakfast afterward due to still being hungry so really wasn’t great but if you like super sugary desserts first thing in the morning then it would be for you!