Ambassador Hotel

I benefited from the requested room with a sea view on a higher floor. Beautiful view

Executable cleaning No towels and sheets changed throughout the stay No bathroom and balcony cleaned I complained to the reception twice without result Poor quality food

It’s almost impossible to find something we like

Staff were inexperienced and unhelpful. You not even gonna get a simple “Good afternoon” from receptionist. We booked in advance but they didn’t find out about our booking until we turned up at the hotel. Luckily they had a room ready for us. Non information provided on arrival, you have to interrogate the guy for things like the WiFi password or when breakfast is served. It’s hard to find polite words to describe the room - zero for cleanliness! Breakfast was another disappointment. The vegetables not fresh, substitute products... felt like somebody is being cheap. On top of that we’ve witnessed the staff making unpleasant comments for guests on several occasions which made is feel we are not welcomed. Checking out was best part of our stay!

Close to the beach

The staff where a disgrace and not helpful at all.!!!! We had two rooms book and we arrived early and where told by a male member of reception staff that we could check in early and we when too check this at 11 but got told by Simona one of the receptionist that it’s not possible too check in before two o’clock as all the rooms don’t check out till 12 o’clock and need to be clean which was lies as we where in the lobby from 7 in the morning and watching people checking out from 9 in the morning but we said ok we would try again at 2. We then asked if it was possible to use the pool or restaurant to eat lunch as we where all hungry from the long travel and didn’t eat anything and the response was “haha no you can while” looking at us like we had 3 horns on are head... so we continue to wait in the lobby and where really angry when at 12 o’clock we seen people checking in to rooms that apparently where not free and needed cleaning and we went back to check if we where able to check in as we seen 7 couples check in and we have been waiting since 7 and again the response was while laughing at us “ no unfortunately the rooms aren’t ready as people only check out from 12 and it’s not possible to check in before 2” and myself and my partner work in hotel management in the uk and stayed in hotels very often all around Europe and never before have we heard or seen all the rooms checking out at 12 all together.. and the attitude of Simona was disgracefully and the fact that she lie to us twice and she new that we where watching people checking in but still had the check to smirk at us will telling us it wasn’t possible and acting like we where annoying her and an inconvenience to her was disrespectful to us and if she worked in one of the hotels we have managed before and in the future she would not last 30 seconds before being fired.!!!!