Itoen Hotel Hakone Yumoto

Bus no B dropped us right next to the hotel from the station. Staff helped us to catch the bus for the cruise and sorted out the heating in our rooms.

Everything. It was not a 3 star hotel. How you gave it that rating is very puzzling. The decor was terrible. The door handles and the metal safe were rusty. The bathroom had no shower, bathtub or toiletries. The towels were v thin. Not the big fluffy ones in usual 3 star properties. The bathroom had linoleum which was old and faded. The carpet in the bedroom was worn and dirty. The slippers were not fresh. They were for use by all visitors. There was only one pillow and the duvet had a eiderdown stitched onto it and could not be removed. Breakfast and dinner were in a big hall. Tables were in a long line and we found single tables only at the end of the hall. It was noisy with so many people. There was no bread at breakfast time only buns. The buffet had a lot of Japanese dishes but no English translation. We would never have chosen this place as the cost was same as the wonderful hotel we stayed in Tokyo ( not through you) and the facilities very poor.