Hotel La Neige Higashi-kan

Outstanding service!

From the second we arrived and the staff came rushing down the driveway to help us carry our snowboards and provide slippers for us to change in to from our boots, to the last day, when they fussed over our luggage and dropped us at the bus terminal, I could not fault their service. The staff really were the highlight and could not have been kinder or more helpful. There is a lovely fireplace and lounge area at reception which is perfect for relaxing after are hard day on the slopes (not not mention all the free goodies and tea/coffee that are also there for guests to enjoy). The room had two balcony’s and lovely views of the mountain and the hotel was a 5-10 Minute walk to the Sakka ski chairlift area (they will happily drop you here every morning too if you wish). It is a little bit of a walk to the main area of town but there is still a couple of food options within walking distance (and a semi regular shuttle service that leaves from out the front).

The property itself is a bit older and could do with some slight updates (particularly in the bathrooms in the rooms). It is quite expensive for what you get in regards to room (we paid $500 AUD per night) and felt rooms at other properties for that price point are slightly nicer - for example this room didn’t include any coffee making facilities)

Hotel is charming, beautifully decorated with interesting pieces made by local artists. Set in its own forest, local wildlife spotted from dining room included foxes, raccoon dogs and martens. Staff extremely attentive, dropped off each morning at nearby ski lift and collected at the end of the day. Afternoon tea by the open fire made for a fitting end to a ski day. Breakfast is hearty and varied, dinner in both the main dining room and bar Michelin standard. La Neige is an outstanding ski holiday destination.

The staff could not do anymore to make our experience more enjoyable and comfortable. The room/spa were were a wonderful retreat after skiing.

Nothing everything was perfect, staff weee always attentive and obliging

Best Service I have ever seen in snow accomodation. Good food. Nice quiet location and close to ski areas.