Value for money
Distance to city centre
Distance to airport
|"Supporting staff and excellent customer service."||(in 79 reviews)|
|"Nice quiet location, Friendly staff."||(in 63 reviews)|
|"Very nice hotel, spacious room."||(in 37 reviews)|
|"There was construction work inside."||(in 11 reviews)|
|"Our room was never cleaned."||(in 24 reviews)|
|"Parking cost 20eur/night"||(in 7 reviews)|
|friendly staff||in 185 reviews|
|nice location||in 152 reviews|
|room was too small||in 152 reviews|
|good breakfast||in 142 reviews|
|nice hotel||in 100 reviews|
|comfortable bed||in 71 reviews|
|city center||in 51 reviews|
|air conditioning||in 32 reviews|
|club room||in 31 reviews|
|restaurants and shops are close||in 31 reviews|
|train station||in 27 reviews|
|construction work||in 25 reviews|
|little bit||in 15 reviews|
|parking is expensive||in 15 reviews|
|hamburg||in 14 reviews|
|public transport||in 11 reviews|
|alster lake||in 5 reviews|
|location in downtown||in 1 review|
The hotel feels modern and well looked after, and has its own bar and restaurant.
The fitness centre was very basic and the hotel lacked a pool and sauna.
Staff were very friendly & professional. Breakfast buffet was delicious and wide variety.
Bad room odor. Electric hot-water boiler in the room was rusty and mildewed inside. On the day of check-out, housekeeping staff knocked the door at 8:00 although the check-out time was 12:00... (we were still sleeping!)
good location, nice breakfast,big and comfortable rooms
Very nice breakfast!
No heating at the hotel! Quite cold in the rooms.
Quiet location, easy to get to from the airport and easy to walk into central Hamburg. Helpful staff.
Airconditioning did not work. Tended to be long queues to wait for a table at breakfast.
Excellent staff, good central location, extensive buffet breakfast
the spa and food
I thought it was in a very handy location near the lake and it was very comfortable. The staff were generally very helpful and pleasant.
The TV didn't work, being stuck on the loudest setting and the remote didn't work at all. I couldn't experiment with it because it was far too loud and would have upset other guests. Not a deal-breaker, but irritating.
Hotel staff, location and comfort
rooms too hot
Crowne Plaza Hamburg-City Alster is a downtown location in the heart of the German city of Hamburg. Steps from the Uhlandstraße Underground Station and public transportation stops, it is also convenient to such sites as Alsterschwimmhalle, St. Gertrud Kirche, Ernst Deutsch Theater, Außenalster, the Mundsburg Centre, Town Hall Hamburg, St. Pauli Piers, the Port of Hamburg, the famous fish market and lovely Inner Alster Lake. Hamburg Airport is five miles away and Lubeck Airport is around 33 miles from the property.
Noted as a popular business hotel, it is also ideal for a leisure traveler to the area. It offers many desirable facilities and services, including a 24-hour fitness center with water and towel service, a full business services center, private parking, pet-friendly policies, childcare options, laundry and dry-cleaning services, and in-room dining. There is a hotel restaurant and bar, the Blue Marlin, as well as a ticket desk, tour desk, 24-hour front desk, and more.
Rooms range from standards to suites, and yet all will offer such amenities as free Wi-Fi, a business desk with ergonomic chair, a premium entertainment system, climate controls, a large and private bath stocked with signature toiletries, a sitting area, good views of the city, premium bedding, options for breakfast in the room, private safes, and hot beverage stations, among other features.
Whether for a short stay, a lengthy business trip, or a family holiday, the Crowne Plaza Hamburg-City Alster promises an exceptional experience thanks to its great central location, excellent services and premium facilities to ensure comfort at all times.
based on 4,421 reviews
Value for money
Policies vary by room type and provider.
All existing bookings at Crowne Plaza Hamburg - City Alster can be changed or cancelled for stays up to 30 June 2020. For more information, visit the Intercontinental Hotel Response to COVID-19 page.
Crowne Plaza Hamburg - City Alster is located at Graumannsweg 10 in Nord, 2.1 km from the centre of Hamburg. Hamburger Kunsthalle is the closest landmark to Crowne Plaza Hamburg - City Alster.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Crowne Plaza Hamburg - City Alster.
Yes, Crowne Plaza Hamburg - City Alster offers free Wi-Fi.
No, Crowne Plaza Hamburg - City Alster does not offer free parking.
No, Crowne Plaza Hamburg - City Alster does not offer free airport shuttle service.
Crowne Plaza Hamburg - City Alster is 7.8 km from Hamburg. Crowne Plaza Hamburg - City Alster is 53.4 km from Hamburg Luebeck-Blankensee.
Yes, Crowne Plaza Hamburg - City Alster is a pet-friendly hotel.
No, Crowne Plaza Hamburg - City Alster does not have a pool on-site.