Hanoi 3B Premier Hotel

Gave me an upgrade!

Everything fine

Really lovely hotel. I stayed in the penhouse which was amazing; the bedroom was really large with a really comfortable bed and a nice littel sofa, plus balcony. The kitchen and large fridge was really useful as was the availability of a washing machine. This would usually have been way out of my budget but it was reduced significantly because of the virus. The breakfast was good, lots of fresh fruit, plus toast etc. and you could order a number of other items. The staff were really lovely and really helpful. Walking distance to many local attractions (up to 20 mins walk). I wasn't able to book any trips as most areas had closed due to the virus. The hotel itself was closing so I hope they're back up and running again soon. I would definitely stay here again.

As with most hotels, it would be nice to see a water cooler available to guests rather than complimentary water bottles, to reduce plastic waste.

We like everything. We book the penthouse and it is huge and so spacious. Beds are so comfy, felt like sleeping in the clouds. Facilities are tip notch, we were able to plug our chrome cast and use it within 5 min. Internet is good and strong. It is spotless clean everywhere. Maybe few cuttleries and more plates would be a great addition. And also hand towel for the kitchen. And maybe also a microwaves. But to be fair for regular short stay eating out or ordering grab food is easy and might not need them. Things is we are long term travellers and those things come handy but not essential for short stay. I'd imagine if we ask we would get them. But no hassle really. There is also a washing machine with cleaning powder available to use. Drying the clothe outside was a bit of a challenge but that's OK. Staff is amazing and so nice. Always friendly and caring. They always go the extra miles with our request. Thank you go Jonas for warming up our late night dinner. Thank you to the ladies at the reception, their nice attitude and gentle voice were adorable. Jonas also helped us with the luggages. Please reward your staff for their excellent customer care skills and dedication. If I was their employer I wi be proud to have such a talented team working and ready to deliver such an excellent service. Location is good and close to the beer Street and markets. Many eateries options. We wished to stay longer but with the country current situation we have to shorten our stay in Hanoi. If given the chance we will book there again and again. There is welcome drinks. We didn't have breakfast as we are not early risers but it is available. After our stay we received a personal thank you email with very kind words. This goes a long way. You guy rock. This is how to wow customers. Such a nice and pleasant place to stay. Many thanks for everything. We are grateful to you all for taking care of us with so much attention and dedication.

We like everything about the place and wish to return for a longer stay.

Everything was great.

Very clean, we got an upgraded room that was excellent.

WiFi on the 5th floor was not very good