Traveler Reviews
Overall Rating
8.2
Excellent
Based on 6,471 reviews
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
Hawaiian Airlines Information
| IATA Code | HA |
|---|---|
| Routes | 116 |
| Top Route | Kona Intl to Honolulu |
| Airports Served | 42 |
| Top Airport | Honolulu |
Hawaiian Airlines traveller reviews
Pros
"Crew was friendly and accommodating"
(in 83 reviews)
"Great leg room in coach!"
(in 33 reviews)
"Great service with a smile."
(in 98 reviews)
Cons
"The free entertainment is very poor"
(in 33 reviews)
"Should not be charged extra to watch movies."
(in 4 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
leg room
flight attendants
extra comfort
free meal
crew was great
free movies
great service
great flight
food was good
free tv
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6.0
Pros: Kind crew Left late but made up time in the air
Cons: Very crammed seats No entertainment even though I called and asked before the flight and was told there was
review from
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10.0
Pros: Was surprised to have frequent snacks, fresh water rounds to keep from being dehydrated, pleasant attitudes, enjoyable safety videos that had a sense of humor and kept you watching, great music during wait times, seats in coach that reclined quite comfortably, nice pillows and fleece blankets.
review from
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10.0
Pros: The food, seat comfort, entertainment system and departure on time with an early arrival. I had lost my family heirloom money clip in the seat. The crew sent the flight agent Justin back to meet me at the gate and he went in and looked twice finding it on the second trip in.
review from
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10.0
Pros: Super
Cons: None, everything was awsom
review from
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10.0
Pros: The staff was was friendly and helpful. The flight smooth. Everything was good.
review from
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9.2
Pros: Friendly crew. Very clean cabin
Cons: Wifi wasn’t working
review from
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8.0
Cons: Flight was delayed. No information given to passengers for several minutes. No attendant at the the gate to obtain information.
review from
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10.0
Pros: Crew Food Seats
Cons: More fruits & Hawaiian chocolates
review from
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9.0
Cons: Left late
review from
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9.6
Pros: The crew was great, we were fed a lot, and even given a hot towel! Really loved Hawaiian Airlines service!
review from
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4.4
Cons: Maintenance delay of two hours.
review from
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10.0
Pros: A great short flight and it was amazing to be in west maui so quickly as opposed to flying into the main airport.
review from
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10.0
Pros: Great meal
review from
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10.0
Pros: Friendly , clean service
Cons: Keep it up
review from
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10.0
Pros: They held the connection to Maui for us even though we were an hour late. Much appreciated! The flight attendants were super!
Cons: Nothing; all good
review from
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8.5
Pros: Crew was amazing, so was check in agent.
Cons: What would have been a great flight experience was marred by having to wait close to1 hour for bags to arrive...longer than flight time. Unacceptable!
review from
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9.3
Pros: Crew was exceptional and helpful throughout the flight.
Cons: I would like tastier food on the flight. It is a dream to have delicious food for economy passengers too.
review from
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8.0
Pros: Seat super comfortable Flight was smooth Snacks were great Hawaiian snacks
Cons: Free blanket, charging $10 in economy for a blanket just seemed a little silly.
review from
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8.0
Pros: Hawaiian has great crew.
Cons: I thought I had upgraded to premium economy, but when I checked in, there was no seat assigned. I have to go back and check my records. No option for gluten free.
review from
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8.0
Pros: Friendly attendants
review from
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9.3
Pros: Love HA
Cons: First Class Hehe
review from
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6.0
Cons: Better baggage delivery. Took longer waiting for baggage than actually flight time.
review from
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7.0
Cons: Food, leg room!
review from
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8.6
Pros: Crew was great
review from
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5.6
Cons: Only one crew member was friendly
review from
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8.3
Pros: Quick boarding process
Cons: More comfortable seats and wifi
review from
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9.0
Cons: Boarding process was messy
review from
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6.3
Pros: Attendants were okay. Some could have been friendlier.
Cons: Food selection. Only one entree was served. Lasagna No meal for me since I am lactose inyolerant
review from
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10.0
Pros: Staff was very friendly. Meals were delicious. Options for entertainment was AWESOME
review from
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9.3
Pros: Great seat configuration on A330
Cons: Cabin was a little too warm. Would rather have it be cool and have to put on a sweatshirt.
review from
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7.0
Pros: On time! Nice crew.
Cons: More entertainment options for a 10hr flight. Food was not the best, no variety.
review from
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10.0
Pros: Staff were friendly.
review from
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3.6
Pros: Nothing to note
Cons: Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to
review from
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7.6
Pros: I loved the headrests that could bend so it cushioned your head while you were sleeping. I also loved the tablet/ phone holder on the bs k of the seat.
Cons: The breakfast sandwich wasn’t the best.
review from
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9.6
Pros: Smooth ride and got in a little early that’s always a plus!
Cons: Nothing everything was great! Keep up the good work!!
review from
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10.0
Cons: Excelente
review from
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10.0
Pros: N/A
Cons: N/A
review from
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10.0
Pros: N/A
Cons: N/A
review from
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8.6
Cons: Had a hard time sitting in the seat for that long. Not super comfortable
review from
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6.0
Pros: Crew was great
Cons: We sat on the tarmac for almost an hour after arriving and the pilot totally lied about the expected wait, “About 10 minutes” when we first arrived and then no update for 45 minutes.
review from
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8.0
Pros: Free entertainment and food!
Cons: More space
review from
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10.0
Pros: The entire trip was amazing
review from
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10.0
Pros: Short island hop but still great staff is just HAPPY
review from
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10.0
Pros: Entire experience was perfect
review from
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9.6
Pros: The flight attendant in my section was very nice. I appreciated the extra snacks she gave me!
Cons: The main meal, a sandwich, was only ok. The food could definitely be improved.
review from
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9.0
Pros: Flight was on time. Plenty of room for luggage.
Cons: The food was only ok. A more balanced meal would be appreciated. A sandwich with bread, meat, spread, was all that was provided. A salad would have been appreciated.
review from
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10.0
Pros: Flight attendants were great!
Cons: Flight was a little cold - but in Hawaii, not always a bad thing!
review from
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8.0
Pros: Free entertainment. Complimentary food
Cons: More leg room
review from
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4.3
Pros: Friendly crew.
Cons: the TSA scanner overheated. They say 30 bags made it into the cargo hold. I saw 2. flight itself was delayed 3 hours. Our pilot felt it was in everyone's best interest to try to wait for luggage to come along with all of us as many things end up in your bags. I would have changed the food. Soggy
review from
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9.3
Great airlines, TSA in KONA is a nightmare
Pros: Airlines has great service and long leg room than the US carrier
Cons: The TSA line in Kona is a nightmare, almost missed my flight. Took over an hour. So slow and people dont make any effort doing their job faster.
review from
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8.6
Pros: Comfortable seats, good seat assignment
review from
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10.0
Cons: Incoming plane was late, but we made it to Kona in good time, and we were out of the airport and at our lodging 30 minutes before I thought we would be, so we must have been on time
review from
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10.0
Pros: The service and I had more room in general. Comfortable.
Cons: Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner".
review from
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9.0
Cons: I really have no complaints. Airplane seats are never all that comfortable, but short flight, so these were okay.
review from
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8.4
Cons: I’m sure you do the best you can.
review from
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9.6
Pros: First class! Never done it before but was pretty amazing. The extra comfort are great too
review from
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5.6
Pros: Entertainment choices good
Cons: Worst food offerings. Not enough food offerings for 10 hour plus flight. Poor entree quality for international flight.
review from
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5.0
Pros: The crew did the best with the hand they were dealt.
Cons: This flight was extremely disorganized and Hawaiian Airlines did a terrible job of updating the situation to its guests. We had no idea our plane was 4 hours delayed because their websites never displayed that (said everything was on time). We only found out when we went to board and they informed
review from
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10.0
Pros: Absolutely
Cons: Too many announcements
review from
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2.0
Cons: Canceled flight, major next day flight detour!
review from
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10.0
Pros: Was surprised to have frequent snacks, fresh water rounds to keep from being dehydrated, pleasant attitudes, enjoyable safety videos that had a sense of humor and kept you watching, great music during wait times, seats in coach that reclined quite comfortably, nice pillows and fleece blankets.
review from
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10.0
Pros: The food, seat comfort, entertainment system and departure on time with an early arrival. I had lost my family heirloom money clip in the seat. The crew sent the flight agent Justin back to meet me at the gate and he went in and looked twice finding it on the second trip in.
review from
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10.0
Pros: Super
Cons: None, everything was awsom
review from
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10.0
Pros: The staff was was friendly and helpful. The flight smooth. Everything was good.
review from
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9.2
Pros: Friendly crew. Very clean cabin
Cons: Wifi wasn’t working
review from
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10.0
Pros: Crew Food Seats
Cons: More fruits & Hawaiian chocolates
review from
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9.0
Cons: Left late
review from
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9.6
Pros: The crew was great, we were fed a lot, and even given a hot towel! Really loved Hawaiian Airlines service!
review from
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10.0
Pros: A great short flight and it was amazing to be in west maui so quickly as opposed to flying into the main airport.
review from
-
10.0
Pros: Great meal
review from
-
10.0
Pros: Friendly , clean service
Cons: Keep it up
review from
-
10.0
Pros: They held the connection to Maui for us even though we were an hour late. Much appreciated! The flight attendants were super!
Cons: Nothing; all good
review from
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8.5
Pros: Crew was amazing, so was check in agent.
Cons: What would have been a great flight experience was marred by having to wait close to1 hour for bags to arrive...longer than flight time. Unacceptable!
review from
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9.3
Pros: Crew was exceptional and helpful throughout the flight.
Cons: I would like tastier food on the flight. It is a dream to have delicious food for economy passengers too.
review from
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9.3
Pros: Love HA
Cons: First Class Hehe
review from
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8.6
Pros: Crew was great
review from
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9.0
Cons: Boarding process was messy
review from
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10.0
Pros: Staff was very friendly. Meals were delicious. Options for entertainment was AWESOME
review from
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9.3
Pros: Great seat configuration on A330
Cons: Cabin was a little too warm. Would rather have it be cool and have to put on a sweatshirt.
review from
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10.0
Pros: Staff were friendly.
review from
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9.6
Pros: Smooth ride and got in a little early that’s always a plus!
Cons: Nothing everything was great! Keep up the good work!!
review from
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10.0
Cons: Excelente
review from
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10.0
Pros: N/A
Cons: N/A
review from
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10.0
Pros: N/A
Cons: N/A
review from
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8.6
Cons: Had a hard time sitting in the seat for that long. Not super comfortable
review from
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10.0
Pros: The entire trip was amazing
review from
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10.0
Pros: Short island hop but still great staff is just HAPPY
review from
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10.0
Pros: Entire experience was perfect
review from
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9.6
Pros: The flight attendant in my section was very nice. I appreciated the extra snacks she gave me!
Cons: The main meal, a sandwich, was only ok. The food could definitely be improved.
review from
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9.0
Pros: Flight was on time. Plenty of room for luggage.
Cons: The food was only ok. A more balanced meal would be appreciated. A sandwich with bread, meat, spread, was all that was provided. A salad would have been appreciated.
review from
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10.0
Pros: Flight attendants were great!
Cons: Flight was a little cold - but in Hawaii, not always a bad thing!
review from
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9.3
Great airlines, TSA in KONA is a nightmare
Pros: Airlines has great service and long leg room than the US carrier
Cons: The TSA line in Kona is a nightmare, almost missed my flight. Took over an hour. So slow and people dont make any effort doing their job faster.
review from
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8.6
Pros: Comfortable seats, good seat assignment
review from
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10.0
Cons: Incoming plane was late, but we made it to Kona in good time, and we were out of the airport and at our lodging 30 minutes before I thought we would be, so we must have been on time
review from
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10.0
Pros: The service and I had more room in general. Comfortable.
Cons: Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner".
review from
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9.0
Cons: I really have no complaints. Airplane seats are never all that comfortable, but short flight, so these were okay.
review from
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9.6
Pros: First class! Never done it before but was pretty amazing. The extra comfort are great too
review from
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10.0
Pros: Absolutely
Cons: Too many announcements
review from
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8.0
Cons: Flight was delayed. No information given to passengers for several minutes. No attendant at the the gate to obtain information.
review from
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8.0
Pros: Seat super comfortable Flight was smooth Snacks were great Hawaiian snacks
Cons: Free blanket, charging $10 in economy for a blanket just seemed a little silly.
review from
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8.0
Pros: Hawaiian has great crew.
Cons: I thought I had upgraded to premium economy, but when I checked in, there was no seat assigned. I have to go back and check my records. No option for gluten free.
review from
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8.0
Pros: Friendly attendants
review from
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7.0
Cons: Food, leg room!
review from
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8.3
Pros: Quick boarding process
Cons: More comfortable seats and wifi
review from
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7.0
Pros: On time! Nice crew.
Cons: More entertainment options for a 10hr flight. Food was not the best, no variety.
review from
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7.6
Pros: I loved the headrests that could bend so it cushioned your head while you were sleeping. I also loved the tablet/ phone holder on the bs k of the seat.
Cons: The breakfast sandwich wasn’t the best.
review from
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8.0
Pros: Free entertainment and food!
Cons: More space
review from
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8.0
Pros: Free entertainment. Complimentary food
Cons: More leg room
review from
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8.4
Cons: I’m sure you do the best you can.
review from
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6.0
Pros: Kind crew Left late but made up time in the air
Cons: Very crammed seats No entertainment even though I called and asked before the flight and was told there was
review from
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4.4
Cons: Maintenance delay of two hours.
review from
-
6.0
Cons: Better baggage delivery. Took longer waiting for baggage than actually flight time.
review from
-
5.6
Cons: Only one crew member was friendly
review from
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6.3
Pros: Attendants were okay. Some could have been friendlier.
Cons: Food selection. Only one entree was served. Lasagna No meal for me since I am lactose inyolerant
review from
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3.6
Pros: Nothing to note
Cons: Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to
review from
-
6.0
Pros: Crew was great
Cons: We sat on the tarmac for almost an hour after arriving and the pilot totally lied about the expected wait, “About 10 minutes” when we first arrived and then no update for 45 minutes.
review from
-
4.3
Pros: Friendly crew.
Cons: the TSA scanner overheated. They say 30 bags made it into the cargo hold. I saw 2. flight itself was delayed 3 hours. Our pilot felt it was in everyone's best interest to try to wait for luggage to come along with all of us as many things end up in your bags. I would have changed the food. Soggy
review from
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5.6
Pros: Entertainment choices good
Cons: Worst food offerings. Not enough food offerings for 10 hour plus flight. Poor entree quality for international flight.
review from
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5.0
Pros: The crew did the best with the hand they were dealt.
Cons: This flight was extremely disorganized and Hawaiian Airlines did a terrible job of updating the situation to its guests. We had no idea our plane was 4 hours delayed because their websites never displayed that (said everything was on time). We only found out when we went to board and they informed
review from
-
2.0
Cons: Canceled flight, major next day flight detour!
review from
Flight status
Hawaiian Airlines Route Map
Popular Flight Routes
Flight
Origin
Destination
Sun.
Mon.
Tue.
Wed.
Thu.
Fri.
Sat.
S
M
T
W
T
F
S
23
Oakland
OAK
Kahului
OGG
457
Honolulu
HNL
Tokyo
HND
449
Honolulu
HNL
Osaka
KIX
51
New York
JFK
Honolulu
HNL
17
Las Vegas
LAS
Honolulu
HNL
1
Los Angeles
LAX
Honolulu
HNL
69
Long Beach
LGB
Honolulu
HNL
21
Seattle
SEA
Honolulu
HNL
823
Honolulu
HNL
Tokyo
NRT
851
Kailua-Kona
KOA
Tokyo
HND
90
Honolulu
HNL
Boston
BOS
458
Tokyo
HND
Honolulu
HNL
212
Honolulu
HNL
Hilo
ITO
50
Honolulu
HNL
New York
JFK
648
Honolulu
HNL
Kapalua
JHM
198
Honolulu
HNL
Kailua-Kona
KOA
18
Honolulu
HNL
Las Vegas
LAS
10
Honolulu
HNL
Los Angeles
LAX
70
Honolulu
HNL
Long Beach
LGB
163
Honolulu
HNL
Lihue
LIH
684
Honolulu
HNL
Lanai City
LNY
672
Honolulu
HNL
Kaunakakai
MKK
126
Honolulu
HNL
Kahului
OGG
26
Honolulu
HNL
Portland
PDX
22
Honolulu
HNL
Seattle
SEA
12
Honolulu
HNL
San Francisco
SFO
20
Honolulu
HNL
Sacramento
SMF
141
Hilo
ITO
Honolulu
HNL
379
Hilo
ITO
Kahului
OGG
649
Kapalua
JHM
Honolulu
HNL
450
Osaka
KIX
Honolulu
HNL
317
Kailua-Kona
KOA
Honolulu
HNL
62
Kailua-Kona
KOA
Los Angeles
LAX
159
Kailua-Kona
KOA
Kahului
OGG
61
Los Angeles
LAX
Kailua-Kona
KOA
63
Los Angeles
LAX
Lihue
LIH
33
Los Angeles
LAX
Kahului
OGG
254
Lihue
LIH
Honolulu
HNL
64
Lihue
LIH
Los Angeles
LAX
68
Lihue
LIH
Oakland
OAK
150
Lihue
LIH
Kahului
OGG
635
Lanai City
LNY
Honolulu
HNL
603
Kaunakakai
MKK
Honolulu
HNL
824
Tokyo
NRT
Honolulu
HNL
67
Oakland
OAK
Lihue
LIH
385
Kahului
OGG
Honolulu
HNL
330
Kahului
OGG
Hilo
ITO
250
Kahului
OGG
Kailua-Kona
KOA
34
Kahului
OGG
Los Angeles
LAX
259
Kahului
OGG
Lihue
LIH
24
Kahului
OGG
Oakland
OAK
40
Kahului
OGG
Portland
PDX
38
Kahului
OGG
San Diego
SAN
30
Kahului
OGG
Seattle
SEA
42
Kahului
OGG
San Francisco
SFO
46
Kahului
OGG
San José
SJC
60
Kahului
OGG
Sacramento
SMF
25
Portland
PDX
Honolulu
HNL
39
Portland
PDX
Kahului
OGG
37
San Diego
SAN
Kahului
OGG
29
Seattle
SEA
Kahului
OGG
11
San Francisco
SFO
Honolulu
HNL
41
San Francisco
SFO
Kahului
OGG
45
San José
SJC
Kahului
OGG
19
Sacramento
SMF
Honolulu
HNL
59
Sacramento
SMF
Kahului
OGG
43
San José
SJC
Honolulu
HNL
16
Honolulu
HNL
San Diego
SAN
44
Honolulu
HNL
San José
SJC
89
Boston
BOS
Honolulu
HNL
48
Honolulu
HNL
Oakland
OAK
444
Brisbane
BNE
Honolulu
HNL
452
Sydney
SYD
Honolulu
HNL
443
Honolulu
HNL
Brisbane
BNE
451
Honolulu
HNL
Sydney
SYD
460
Seoul
ICN
Honolulu
HNL
340
Lihue
LIH
Kailua-Kona
KOA
459
Honolulu
HNL
Seoul
ICN
442
Sapporo
CTS
Honolulu
HNL
441
Honolulu
HNL
Sapporo
CTS
15
San Diego
SAN
Honolulu
HNL
852
Tokyo
HND
Kailua-Kona
KOA
36
Honolulu
HNL
Phoenix
PHX
35
Phoenix
PHX
Honolulu
HNL
482
Papeete
PPT
Honolulu
HNL
446
Auckland
AKL
Honolulu
HNL
445
Honolulu
HNL
Auckland
AKL
47
Oakland
OAK
Honolulu
HNL
481
Honolulu
HNL
Papeete
PPT
309
Kailua-Kona
KOA
Lihue
LIH
Top flight routes
Top Airports served by Hawaiian Airlines
- Honolulu Airport (HNL)
- Kahului Airport (OGG)
- Lihue Airport (LIH)
- Kona Intl Airport (KOA)
- Sapporo Chitose Airport (CTS)
- Hilo Intl Airport (ITO)
- Tokyo Haneda Airport (HND)
- Los Angeles Airport (LAX)
- Sendai Airport (SDJ)
- Aomori Airport (AOJ)
- Ozora Memanbetsu Airport (MMB)
- Hanamaki Airport (HNA)
- Oakland Airport (OAK)
- Nanki-Shirahama Airport (SHM)
- Las Vegas McCarran Airport (LAS)
Hawaiian Airlines contact information
- HA IATA Code
- +1-800-367-5320 Call
- hawaiianair.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
