Pay for convience
Sofitel is not a cheap option, but after a long haul flight it’s great to have the hotel right at the terminal. Fabulous breakfast and great soundproofing sets you up ready for the next leg of your travels.
My case was delayed so I would have liked extra touches expected in a higher end hotel. A bathrobe and toothbrush, comb and hair conditioner would have been nice. Also we were made to queue on checking in as we got stuck behind a plane full of people whose flight had been cancelled. We had a confirmed booking so it would have been appreciated if we could have checked straight in. Staff very friendly and helpful at reception and concierge the following day. I think we were unlucky with a bad patch at check in.
Excels at the two things you need most from a hotel:comfy beds with top quality duvets and pillows, and a roomy, hot powerful shower.
Decor was bland and unimaginative. While the restaurant was excellent, it didn’t justify the silly price it charged.
This is such a great hotel. I would recommend it to anyone for any occasion. As soon as we arrived the staff helped with our bags and we even got an upgrade to a king sized bed. The room was very clean and accommodating.
Convenient location with the tube just a stone's throw away. Staff are really polite. Place is clean.
quality hotel at convenient location
Bes linens and bed comfort were excellent and quality towels
Professional all around
Wonderful stay at Heathrow
The location in Terminal 5 could not be more convenient (I had heavy luggage) and I actually liked it better than hotels you reach via shuttle bus. There was a little confusion over my reservation, pretty quickly resolved but they were very nice and upgraded my room. I had dinner and breakfast in the restaurant, both good, breakfast buffet really varied and yummy looking, beyond the usual.
great Location for Terminal 5
Only a very short walk to Terminal 5, best location for the perfect start to your travel plans. We used the Spa and had great cocktails in the evening for the perfect start to our holiday.
The internal rooms are dark
Good place to stay on an extended layover. Right next to Heathrow and convient to the Underground. Rooms were good and staff was helpful and polite.
The restaurant staff especially for breakfast, were great! The host remembered us and the omelette cook made every guest feel like you are the most important
Overnight stop at Heathrow Terminal 5
The hotel is very convenient for a Heathrow departure. The room was large and very clean and quiet. I had breakfast and the food was good and so was the service. I also had room service, Indian food and it was delicious. have stayed several times here in the past two years and the front desk clerks have always been very nice and professional, go beyond the norm to make you feel welcome. i highly recommend this hotel.
The Sofitel London Heathrow Airport is the only Heathrow Airport hotel with direct access to Terminal 5 within the airport and easy access to the other terminals. Sofitel London Heathrow has 605 non-smoking bedrooms including 27 suites, 45 meeting rooms, two restaurants, two bars and a tea salon as well as a variety of private dining options. The hotel also offers a hair salon, a state-of-the-art health spa and gym and a on-site car park.
Based on 24,902 reviews
Value for money
Policies vary by room type and provider.
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