Friendly staff and cleanliness
In all honesty I really liked the hotel itself and did not have any problems with the staff except for one. She is rude and never have I been treated the way she treated she me at ANY HOTEL EXPERIENCE I've had.
The employee Gloria laughed when I told her I had items stolen out of my car even though I admitted I was at fault for not locking my door. I never tried to blame the hotel I was explaining why I didnt make it down to the office that evening.
Lobby was closed for remodeling. Had to check in in a trailer in parking lot. Breakfast was all prepackaged. Our room was located across from the room that was used for breakfast which they started moving into the room at 5am. Very disappointing.
The room was exceptional. Recently remodeled. Near NASA and all the other sites to see. About 30 minutes to Galveston. Nice Place.
The shower drain was slow. Not a deal breaker.
The size style Pool
My room was immaculate and well appointed. The AC worked perfectly.
The hotel was under construction so I assume took away away the ice machine. Not a big inconvenience at all.
We were staying here so that we could get to the Houston Space Center and this location is perfect for this reason. Starbucks and McDonalds are across the parking lot. There are many other shops and restaurants a short drive from the hotel.
The breakfast area and selections are very limited. It is grab and go style to eat in your room or at outdoor seating. Both the coffe machine and the juice machine were broken when we were there.
The rooms were recently remodeled and were like a small apartment size.
Many units were being remodeled while we were there and had active workers. There was a temporary office unit parked in the front parking lot. And since the hotel was being remodeled, the free continental breakfast was held in a hotel room.
- the bed was very comfortable. To me, this is the most important part. - maintenance did fix the shower during the day of the 9th. - the room was very clean and the grounds were well maintained. The amenities in the room were nice as well.
No towels, Pool Closed, Customer Service was awful.
Pool was not working. Breakfast is only continental even though on the hotel website it states they have Full breakfast.
The staff was absolutely lovely, the room excellent, and great amenities. I will be staying here every time I come to Webster.
When you stay at Sonesta ES Suites Houston - NASA Clear Lake in Houston, you'll be in the business district, within a 15-minute drive of Johnson Space Center - NASA and Lone Star Flight Museum. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Houston? This aparthotel has facilities measuring 460 square feet (41 square meters), including a meeting room. Free self parking is available onsite.
Based on 377 reviews
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