We were here for 3 nights and never once had our room cleaned. We asked both days as we needed towels in the first say (the room had two towels total + one wash cloth). When we asked for our room to be cleaned and a few extra towels, we came back to find the room still dirty; with just two towels. The next day we specifically asked the front desk to please clean the room as we had NO toilet paper - came back several hours later. Nothing - this was at 10:30 at night. The room was so warm and you’re not able to put the thermostat below 67 because the system is old. We understand it’s hard right now with covid and staffing issues - but this was pretty bad. I will not be staying here again. The only positive was the updated gym and the pool was great for our child.
Anonymous (19 Dec. 2021)