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This was definitely a no frills airline. The flight crew didn’t even offer us water, or anything to purchase. Even the coffee wasn’t free.

Flight reservation was canceled withou notice had to spend the night in the airport

Flight reservation was canceled withou notice had to spend the night in the airport

No food. No drinks. No bumbs

No WiFi was available the entire flight, and the screens where media entertainment were disconnected.

Communicaton could be better. they were On time.

The boarding process was horrible. As a business class passenger I had to stay the long line after the gate doors because the was no special priority boarding. After the full of people bus stop near the plain nobody from the stuff was organize passengers on the ground before the plane. All passengers from economy class were using the first ramp and passing business class to rich their seats in economy class. But at the same time the second ramp to economy class seats was absolutely free. Bed selection of vine. At the beginning of dinner Cava was finished. The food was very simple for business class and not tasty. It is impossible to serve grilled beef in bouillon instead of creamy souse. Instead of espresso I got filtered coffee from the pot. Second meal during 12,5 hours flight as a small piece of tortilla is too small.

the flight was cancelled, then I lost the connection and my purchased chair with extra space as well.

Space between seats is getting smaller every year.

The seats are just too tight. My husband's knees hit the front seat. Definitely need more room In economy.

Seat comfort

The seats were the smallest and most crowded I’ve ever endured.

2 h delay, poor service, only one bathroom for business class. Not worth the price of the ticket

I was told international flights are very nice however this one was not. We were so cramped in our seats that it was very uncomfortable. The attendants catered to the passengers that preordered their food and seemed 'put out' when we wanted to order something. We ordered a croissant sandwich and got a bagel sandwich. My husband ordered a coffee and never got it. We were so thirsty and had to go looking for someone to get some water. The food was horrible. The bathroom was filthy. The movie selection was not good.

They put us on budget airline Wamos for 9hr flight with no entertainment and very small seats

paid for premium economy, and it was a waste of money. Got slightly more legroom and that was it. Definitely an inferior product to their airlines premium economy. Service was rude when you could actually get it. Never again

- Plane wa 4 hours late - Staff were nowhere to be seen on the entire trip - Passengers kept cutting across exit row to use the bathroom. Staff refused to help. I Constantly had people stepping on my feet and waking me up. (I have a foot injury and this was extremely painful)