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Hotels near Jacksonville Airport

Hotels near Jacksonville Airport

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Jacksonville (JAX) - Jacksonville, FL, United States
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Best hotels near Jacksonville Airport

Cleanliness
8.8
Comfort
8.7
Facilities
9.5
Location
9.0
Overall
10.0
Overall 8.5 Excellent
Based on 263 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
9.5
Location
9.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.3
Location
8.6
Services
8.3
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Location
9.1
Services
8.8
Staff
9.1
Cleanliness
9.4
Comfort
9.0
Location
9.6
Services
9.0
Staff
9.3
Cleanliness
9.3
Comfort
9.0
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
8.7
Comfort
8.4
Location
9.0
Services
8.6
Staff
8.6

Excellent 9.0
Pros: Our bed was so comfortable. I have arthritis in my back. I normally wake up with a terrible back. With your bed the pain was negligible.
Cons: Some of the desk clerks have very soft voices and I don't hear very well. The screen between the clerk and the customer makes it even worse. Perhaps some kind of audio system would help.
Okay 5.0
Cons: The room smelt like an ashtray
Mediocre 3.0
Pros: Breakfast was better than most during COVID times
Cons: Sticky floor and the TV remote didn't work
Good 7.0
Pros: The customer service was very well. I was given many accommodations and no complaints there.
Cons: Seen a few pest,bathroom vent hanging, smoke alarm hanging.(much maintenance needed)) Everything was great.
Okay 4.0
Pros: Location
Cons: Our room smelled musty,like urine
Excellent 9.0
Pros: I didn’t have breakfast.
Excellent 9.0
Pros: Conveniently located near where I needed to be. Easy access to the freeways
Cons: More breakfast options. I am aware that we are still taking precautions due to the pandemic
Okay 5.0
Pros: It was located near the places I was visiting.
Cons: It had a stale smell. Needs some refurbishing.
Mediocre 3.0
Pros: Friendly staff at front counter
Cons: Poor continental breakfast. No bottled water. No fresh fruit except bananas. Room smelled of deodorizer. Poor mattresses and pillows.
Excellent 10.0
Pros: Staff is very courteous and room was inviting, clean and quality.
Cons: No
Mediocre 2.0
Pros: The location.
Cons: The lack of cleanliness! The bathroom especially. Hair in the bathtub, stains around the toilet rim, no covering over the vent with dirt surrounding it!
Poor 1.0
Pros: stayed overnight now have syptoms of COVID 19
Excellent 9.0
Pros: Clean
Excellent 8.0
Pros: The staff was friendly and the hotel was inviting and welcoming. The room was decent and I felt clean.
Excellent 9.0
Pros: the space of the rooms
Cons: my tub did not work properly
Excellent 10.0
Pros: The location
Cons: No i loved it very pleased
Excellent 10.0
Pros: Best yet!!!
Cons: No complaints
Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 10.0
Pros: Professionalism of the staff
Cons: Nothing
Excellent 10.0
Pros: The location, how clean it was when I arrived
Cons: No
Excellent 10.0
Pros: The area on the outside was cleaned. Everyone made sure they were wearing a mask. The staffs was great
Cons: Nothing
Good 7.0
Pros: The location was great. Conveniently located near the airport.
Cons: They did not clean my room during my entire stay.
Good 7.0
Pros: Peaceful
Cons: Rules not enforced they stated but not enforced.
Good 6.0
Pros: The pool area was nice and the breakfast was good.
Cons: Our had a bad odor to it. Also they didn't have a driver scheduled on Saturday so we had to find alternate transportation to our cruise.
Good 7.0
Pros: The room was new, clean and well set up for computer/Tv/desk
Cons: The hotel lobby was less than attractive and the breakfast was definitely lacking. The waffle maker made the most awful doughy waffles and the eggs and ham were of the fake variety. (yuk) The coffee was good though.
Excellent 10.0
Pros: Personnel are friendly and co-operative. They have a good breakfast not just rolls and bagels.
Cons: Wish they would use real eggs for breakfast.
Fairfield Inn & Suites Jacksonville Airport - Jacksonville
Rated #1
8.5
Excellent 8.5
Based on 263 reviews
Details
Reviews
C$ 165

Cleanliness
8.8
Comfort
8.9
Facilities
8.0
Location
8.9
Overall
7.5
Overall 8.6 Excellent
Based on 259 reviews
Cleanliness
8.8
Comfort
8.9
Facilities
8.0
Location
8.9
Overall
7.5
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
2.0
Cleanliness
4.0
Location
8.0
Overall
6.0
Staff
8.0
Value for money
6.0
Cleanliness
8.6
Comfort
8.7
Location
8.6
Services
8.6
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
8.6
Overall
7.6
Cleanliness
9.1
Comfort
8.9
Location
9.2
Services
8.9
Staff
9.3
Cleanliness
8.6
Comfort
8.4
Facilities
10.0
Location
8.5
Overall
8.0
Cleanliness
9.0
Comfort
9.2
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.6
Comfort
8.8
Location
8.9
Services
8.4
Staff
8.8

Excellent 9.0
Pros: Room was exactly as I had asked for. Staff was excellent.
Cons: Swimming pool was dirty. I would not get in it.
Excellent 9.0
Pros: Location
Cons: Booking states breakfast included but it was additional
Excellent 8.0
Cons: The swimming pool on day of arrival although open was so dirty with debri. The second day, the pool appeared to be clean.
Excellent 10.0
Pros: Nice .. clean... location was next to EVEYTHING we needed. Everyone was pleasant.
Good 7.0
Pros: Breakfast was excellent. It was a full breakfast. Liked area that had snacks and food available.
Excellent 8.0
Pros: The cleanliness and the location near JAX.
Cons: Restaurant services were limited due to COVID.
Okay 5.0
Pros: No breakfast option. Only snack foods for sale.
Cons: The shower at first ran in gray residue in the water and the bathtub plug was stuck so water filled up during a shower. The heat was hard to regulate. But a bonus: The bed was comfy and I was exhausted!
Excellent 10.0
Pros: The room was very spacious and clean. Staff was nice and answered questions that I had.
Cons: I did not like the fact that only one elevator worked. With multiple floors the wait for the elevator was very long.
Good 6.4
Excellent 8.4
Excellent 9.2
Excellent 10.0
Pros: The location is wonderful! The staff is awesome!
Cons: Not a thing.
Excellent 9.0
Pros: Cleanliness of place and care of staff
Cons: Pool needs cleaning- even if it is not being used
Okay 5.0
Cons: Yes. Being overcharged on my debit card 200.00
Excellent 10.0
Pros: Great spot - Nice and relaxing - Clean
Cons: No
Excellent 9.0
Pros: Clean rooms , considerate staff
Cons: No everything was good
Excellent 10.0
Pros: Staff was very nice and helpful
Excellent 9.0
Pros: clean
Cons: shower diverter did not work properly
Excellent 10.0
Pros: This hotel was beautiful and the staff was perfect and extremely friendly. It was bright, beautiful and smelled great.
Cons: I didn't particularly like paying for breakfast, but it wasn't too bad. I will go back and recommended.
Excellent 10.0
Pros: The hotel was really nice and for the most part clean. The room was really nice. The staff was very friendly and helpful. We didn't run into any issues or any rude staff. I would definitely stay there again.
Cons: Everything looked really clean except it didn't seem like they vacuumed the room. It wasn't terribly dirty or anything, but I noticed a tiny piece of food on the carpet when we arrived and it was there when we left. Everything else was spotless.
Excellent 8.0
Pros: Beautiful rooms with plenty of room, clean and well appointed. Location perfect
Cons: The front desk staff! When my pre-paid room did not have a “virtual card number” they went on to help other guests for 10 minutes then finally tried to assist us. Jean P was terrible. He ran my card in error and couldn’t provide recei
Excellent 10.0
Pros: The courteous staff and the cleanliness of the room
Cons: No
Okay 4.0
Pros: Cleanliness
Cons: The staff was nice but not very helpful. The bar was awful.
Mediocre 3.0
Pros: Nice hotel very weird experience with the staff!!! First he told me there were not any rooms and directed me to a much less accomodating hotel. When he finally gave me a room, it was nice but I was a little shaken.
Cons: I arrived with my young daughter. The attendant initially told me there were no rooms. Then he directed me to another hotel. Then he told me to use my smartphone to find another hotel. Finally, he gave me a room. Very strange experience.
Excellent 9.1
Pros: Everything
Cons: N/a
Good 6.0
Cons: Pool and hot tub were dirty and closed in the middle of summer. They were doing renovations but didn't specify that when I booked it. The lobby was dirty because of that.
Hilton Garden Inn Jacksonville Airport - Jacksonville
Rated #2
8.6
Excellent 8.6
Based on 259 reviews
Details
Reviews
C$ 176

Cleanliness
8.8
Comfort
8.7
Facilities
8.2
Location
8.8
Overall
8.4
Overall 8.5 Excellent
Based on 1,183 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
8.2
Location
8.8
Overall
8.4
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Location
8.9
Services
8.6
Staff
8.9
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Location
8.8
Services
8.6
Staff
9.0
Cleanliness
8.6
Comfort
8.5
Location
8.4
Services
8.4
Staff
8.8
Cleanliness
9.1
Comfort
9.1
Facilities
6.0
Location
9.0
Overall
6.6
Cleanliness
8.9
Comfort
8.8
Location
8.7
Services
8.6
Staff
8.9

Excellent 9.0
Pros: Close to airport and shuttle bus driver was very good. Room was very comfortable.
Cons: Breakfast was very sparse. Even a few hard boiled eggs would have been nice.
Poor 1.0
Pros: Beds, desk.
Cons: I was overcharged about $1000, no one is responding to my emails!
Excellent 10.0
Pros: From the customer service to the location, everything was perfect. I was happy that they provided some type of breakfast too. The room was clean and spacious. I was little worried about the noise because we were on the first floor and our window was next to the parking lot, but we had no problem.
Good 6.0
Pros: Good staff - a little reserved. Plenty of grounds so we could walk our 2 small dogs. Breakfast was select and bag your own and eat in your room. Both hot and cold breakfast items available. Close to I-95. Good parking.
Cons: No microwave in the room - unforgivable for a semi suite. Impossible to take a shower without getting the bathroom floor wet. No ceiling fans.
Excellent 8.0
Pros: The front desk was very nice and accommodating. I enjoyed the room and it was clean and comfortable for the most part.
Cons: I guess due to coronavirus there is no housekeeping. I do think fresh towels should be automatically left at the door. I had requested towels and they were not left. I had to get them at the front desk. Also, I had to get coffee etc for my room after the first day. When multiple days are booked it would be nice to have those things without asking. The refrigerator was not cold and the AC was not cold enough.
Poor 1.0
Pros: The location regarding the distance to the Jacksonville International Airport
Cons: The entire room was completely dirty and had an unbearable order. My friend and I had to drive around to locate a Walmart to buy cleaning supplies and candles. This were my worst hotel experience ever! Totally UNSAT!!
Excellent 10.0
Pros: This hotel was a blessing. We came after having a horrible experience at the Baymedows Ramada. Clean rooms, comfortable beds, kind staff, very spacious and updated. Was much needed after such an emotional family trip. Thank you Hyatt!!!
Okay 5.0
Pros: BREAKFAST WAS GOOD
Cons: THE ROOM WAS SMALL,DARK,OLD ....
Excellent 10.0
Pros: Was really delighted to have such a clean room and safe stay following COVID guidelines. I appreciate being able to check in early. A lovely housekeeper assisted me with additional accommodations.
Excellent 10.0
Pros: Close to airport and clean!
Cons: No vending machines
Excellent 10.0
Pros: Ample sized rooms and very clean. I will always try to stay at this exact brand when possible. Staff helpful and breakfast okay.
Cons: Prefer a better breakfast but covid is affecting it.
Excellent 9.0
Pros: Well priced, clean, professional
Excellent 10.0
Pros: Clean smell
Excellent 8.0
Pros: Easy on and off 95. Overall clean and friendly with good sized rooms.
Cons: The bath fixtures and vents showed some age.
Mediocre 2.0
Pros: The staff was very friendly and helpful.
Cons: The room was dirty. If I had not arrived late and been so exhausted I would have asked for a different room. There was rust in the bathtub. There were no USB ports to plug in phones and such. There were stains on the carpet.
Excellent 10.0
Pros: Very clean, interior design very soothing., close to downtown Jacksonvillr
Cons: No
Excellent 10.0
Pros: Out of the whole stay at the hyatt on airport rd was the wonderful workers there. Everyone is so nice.
Cons: nope
Excellent 10.0
Pros: Cleanliness, later checkout time, and Free breakfast
Cons: No
Excellent 10.0
Cons: The lightning in the bathroom is very very dim . I had to use the sink area light just so it can be brighter. Other then that everything was excellent!
Okay 5.0
Pros: Location was convenient.
Cons: Our room definitely was not vacuumed. In the middle of a pandemic, if something as simple as vacuuming wasn’t done... what else wasn’t cleaned?
Mediocre 2.0
Pros: I don’t like this hotel
Cons: 1. Stinky smell 2. Bad service
Okay 5.0
Pros: Not the level of comfort I have come to expect from Hyatt. Room was decent, just a tiny bathroom and uncomfortable bed. Couch area is a nice bonus.
Cons: Need better mattresses and larger bathroom
Good 7.0
Pros: It was quiet
Cons: Due to Covid-19, of course the lobby and pool were closed but breakfast was a cereal box! I wish they would have said no breakfast!
Good 6.0
Pros: Location
Cons: Breakfast was lacking.
Excellent 10.0
Pros: Great cheap location if needing to stay near the airport.
Mediocre 3.0
Pros: The hotel is conveniently located to the highway, airport, and restaurants.
Cons: I left in the early morning when I came back my room was not restocked and bed was not made.
Good 6.0
Pros: Spacious room
Cons: Loud a/c unit
Good 7.0
Pros: Free shuttle pick up and took us to dinner and picked us up :)
Cons: We called 40 times from the airport trying to get ahold of someone at the hotel to tell them we needed to be picked up. No one answered for over 20 min of calling
Good 7.0
Pros: the décor and staff
Cons: dirty table tops and headboard no microwave
Good 7.0
Pros: Great room, good pool, great staff.
Cons: 3 Cockroach feces pellets in bed.
Excellent 10.0
Pros: I love how this place covers everything for you in an affordable way. It's location isn't great - through no fault of its own - but they make up for it with in house food, shuttles and more. I would definitely recommend it! Can't forget the staff either, they've been super friendly and kind. When we got off our cruise several hours early they let us check in early and ensured we were comfortable. The food here is also really good, so overall a wonderful stay.
Cons: There's no sidewalks in the area really, so if you travel by shuttle and/or don't have a reliable mode of transportation you may have trouble getting around on foot. Thankfully the Hyatt has you covered with shuttles!
Mediocre 3.7
Pros: Me gusta lo cerca que está del aeropuerto
Cons: No me gusta que estaba en construcción y no estaba notificado solo servía un ascensor el polvo en la habitación era demasiado tuve problemas para que la recepcionista entendiera que había prepagado mi estadía
Excellent 10.0
Pros: My boyfriend and I stayed Sunday night (9/4). The staff was awesome. The room was even better. But the bed. The bed was the best yet. The room we had is kind of separated by a half wall. The couch was comfortable enough for both of us to lounge and watch TV, something we never do in hotels. It was a really nice evening. We both slept like the dead all night which was great and breakfast was awesome. I've never been to Jacksonville but I'd go back for the stay alone.
Good 6.8
Pros: Clean, updated facilities.
Cons: Staff members at check-in were too busy talking with each other to provide proper customer attention.
Excellent 10.0
Pros: The room was updated and very clean. I really appreciated the room design with the extra sitting area. The breakfast was beautiful prepared and the cooking staff was sweet and funny.. I was a very late arrival and the front desk lady greeted me and made me feel welcomed and safe
Cons: That it was booked and I couldn't continued my stay
Hyatt Place Jacksonville Airport - Jacksonville
Rated #3
8.5
Excellent 8.5
Based on 1,183 reviews
Details
Reviews
C$ 210

Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
9.1
Overall
8.1
Overall 8.5 Excellent
Based on 449 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
9.1
Overall
8.1
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.2
Location
9.2
Services
8.9
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.4
Location
9.0
Services
8.3
Staff
9.0
Cleanliness
8.6
Comfort
8.5
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
8.8
Comfort
8.7
Facilities
6.0
Location
8.9
Overall
6.0
Cleanliness
8.4
Comfort
8.5
Location
8.7
Services
8.1
Staff
8.5

Excellent 10.0
Pros: beautiful and very clean room, and breakfast was really good it was hot breakfast very fresh.
Okay 4.0
Cons: We were going to bed and and went to turn the comforter over to get in, we noticed the comforter on the bed was stained on the side that looked like poop. Complained to the front desk and they couldn’t get a different comforter. So we had to pack up all our stuff and move to a different room. They didn’t really care and the next morning when we checked out they know something was wrong but still didn’t care. We check in early about 3:30 pm and the maid was on our floor. The whole night and the next morning there was a huge bag of garbage with pizza boxes sitting right next to the elevators. Very disappointed at this hotel and the chain. Never were we offered any sort of compensation for this discomforting situation.
Excellent 8.0
Pros: It was close to the airport and they had surprisingly decent beers in the vending area
Cons: It was far away from everything, which makes sense since it was close to the airport
Excellent 8.0
Pros: Since we just came out of covid the staff did an excellent job. There were very few during cleaning but one lady we saw her everyday during some of everything!! I sure hope they are paying her well.
Cons: There could have been at least 2 umbrellas outside it was SUPER HOT!!!! Pool was ok but could have been a little cleaner.
Excellent 10.0
Pros: The Clean environment and the Breakfast Bar. The staff was friendly too.
Cons: N/A
Excellent 9.0
Pros: Cleanliness was exceptional great staff friendly and professional the breakfast was perfect and delicious coffee I didn’t get to use the pool or hot tub this time around but I stayed here before and it was very clean and relaxing The location is great to restaurants and shopping
Excellent 10.0
Pros: Clean rooms
Cons: Hard to find property, need sign out closer to road
Excellent 10.0
Pros: This worked out well for us as it was close to the highway. Just a nice hotel to stay at. I think the requiremnt to write 225 letters is a big pain in the but. But to leave a rating I have to do it. I have 55 to go and I hope I can think of enough
Cons: No
Excellent 10.0
Pros: Room was clean. Decent size. Bed was comfortable
Cons: Doors were very squeaky. TV was going in and out during watching a show, very static, the water did not get very hot in the shower and the AC could not be adjusted for night time which made it uncomfortable to sleep Because I was hot
Excellent 10.0
Pros: Always clean! Such friendly staff!
Mediocre 3.0
Pros: Location
Cons: I did not like that the hotel manager Lauren called me and my husband by the wrong last name several times. Our last name is Richardson. She called us Mr. and Mrs. Wright a few times, then called us Johnson. Very rude! Hotel was also outdated.
Excellent 10.0
Pros: The cleanliness and the mattress was so comfortable.
Cons: No
Excellent 10.0
Excellent 9.0
Pros: Location was great. The room was clean and had everything I want in a room. Microwave, refrigerator, nice t.v., etc. Bed was comfortable. The lamp next to the bed have power outlet and USB port was very nice.
Cons: Sure it was something that could be adjusted, the water never got that hot in the shower.
Excellent 10.0
Pros: Very clean hotel with good staff, unfortunately due to the Covid breakfast was grab and go. Coffee was good.
Excellent 10.0
Pros: The front desk rep that was there when I checked in was beyond helpful.... And extremely nice. I wish I was good with names. But she was a lifesaver in so many ways. Also the front desk rep from that Friday afternoon. Both ladies deserve something special
Cons: Wish that the cleaning lady would have at least knocked on my door to see if I needed anything. I ended up going to her myself to empty my trash and get new trash bags for my room.
Good 6.0
Pros: Cleanliness especially during COVID
Cons: The room above us had a loud obnoxious family with small children. The children and adults were very loud and unruly. Running , jumping , screaming until 1:30am. We had just driven 13 hours, and just wanted some rest!
Excellent 8.0
Pros: clean
Cons: no
Excellent 10.0
Pros: Everything was great everyone was friendly and welcoming
Excellent 10.0
Pros: Location
Cons: Staff at night wasn't friendly, she was rude, the way she talks to people wasn't call for
Good 6.0
Pros: The convenient location.
Cons: The original room smelled musty, and we had to change rooms. The second room was more bearable but still musty and obviously covered up with Febreeze.
Good 6.0
Pros: Professionalism of hotel employee at the front desk. She remembered our names, was cheerfully helpful and constantly checked on everyone's status to see we were all right. The hotel was very clean, and the building sturdy and quiet despite the storm.
Cons: Our room had an unfortunate problem with water leaking and keeping the carpet wet and the humidity very high. Since the hotel was full from evacuees, we could not move to a better room. It had an odor of burned wiring all the time, and was unpleasant.
Mediocre 3.0
Pros: Breakfast was very good
Cons: We did not get the room we booked. Instead of 2 QNS MOBILITY/HEARING ACCESS TUB STUDIO/SOFABED we got one king and sofa bed and that’s it!?!Not cool!!!!
Excellent 10.0
Pros: Bed was very comfortable. Room was really nice. Loved the refridge and microwave cabinet.
Cons: I had to leave at 4:30 am for airport before the breakfast, but I was able to have coffee. The tv remote did not work. Towels were rather thin, not like the Sheratons where I stayed the night before.
Excellent 10.0
Pros: This hotel was very clean inside and out. No dust/mold/unpleasant odors etc. Beds were comfy. I was so surprised at how spacious our room was. I was more of a square shape vs the skinny long rooms with stuff packed in there at most hotels. The breakfast was absolutlet delicious! The first day the had southwestern omlettes that were really good along with all other kinds of breakfast foods. My daughter loved the waffle station where you made your own waffles and they also had fun toppings like whip cream, chocolate and cinnamon syrup. I also want to rave on the staff. Everyone washi friendly. Even the people sweeping up trash we nice and did not seem miserable. Was close to a lot of restaurants and close to the Jacksonville zoo. I would recommend the hotel to others and plan on staying here again on our next trip to Jacksonville
Cons: No negetivity comments.
Excellent 10.0
Pros: quiet room ,most comfortable pillows ever, close proximity to UF Hospital N. and the cordiality of the lady at front desk
Excellent 10.0
Pros: Staff was friendly and accommodating. Rooms clean and comfortable!
Excellent 10.0
Pros: It was very clean and everyone was really nice
Cons: The breakfast could've had been better
Okay 4.0
Pros: The beds were comfortable.
Cons: Shortly after arriving to our room, another guest entered our room with a different key. Once we had our keys rekeyed we weren't able to enter our room. The only item in our bathroom was a bar of soap. Also, our coffee was lukewarm in the morning. This was the worst experience with Hampton Inn Hotels. I expect better of this usually higher quality chain.
Mediocre 2.0
Pros: Nothing
Cons: Upon checking in the first room we went to the beds were leaning up against the wall. The second room we went to it smelled musty in mildewy, the fridge where we were putting our daughters medicine was dirty and mold in the shows in the corners. The final room we rested in was also dirty and mold on the shower. I've been staying almost exclusively at Hilton properties for over 20 years. For most of the time I've been a diamond member and this is the worst property that Hilton has put their name on.
Hampton Inn & Suites Jacksonville-Airport - Jacksonville
Rated #4
8.5
Excellent 8.5
Based on 449 reviews
Details
Reviews
C$ 169

Cleanliness
8.7
Comfort
8.8
Facilities
8.6
Location
8.8
Overall
10.0
Overall 8.4 Excellent
Based on 274 reviews
Cleanliness
8.7
Comfort
8.8
Facilities
8.6
Location
8.8
Overall
10.0
Cleanliness
8.5
Comfort
8.8
Location
8.7
Services
8.3
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.0
Services
8.7
Staff
9.2
Cleanliness
8.3
Comfort
8.4
Location
8.8
Services
8.3
Staff
8.9
Cleanliness
8.6
Comfort
8.6
Facilities
6.0
Location
8.6
Services
8.6
Cleanliness
8.2
Comfort
8.2
Location
8.4
Services
8.0
Staff
8.7

Excellent 10.0
Pros: Really clean. Super friendly staff. They recommended my favorite Thai restaurant to date, the Green Papaya. Would stay here again.
Excellent 10.0
Pros: No complaints everything was great
Cons: The staff excellent job
Good 6.0
Pros: People at desk were wonderful.
Cons: Did not like the change regarding breakfast. The choices were terrible, plus you had to look for service. It wasn't broken so why try to fix it?
Excellent 10.0
Pros: Very clean, staff was helpful and friendly.
Excellent 10.0
Pros: Everything was Great
Cons: No
Good 6.0
Pros: Walk in shower was great!
Cons: Security deposit takes 3 to 5 days to refund.
Excellent 8.0
Pros: Fridge, coffee maker, parking, location
Cons: Room furniture was pretty beat up, king bed was too soft but bedding was nice.
Excellent 9.0
Pros: The hotel is in a very nice area. The staff were so nice! They did not have complimentary breakfast, you had to pay for the muffins and the coffee. The hotel is next door to dunkin donuts and about a 3 minute ride to river city. The room was very clean.
Cons: The walls are paper thin and you can hear people on the other side of the wall. I am very sensitive to noise, and the selfish people next to us were very loud all night long. It was very difficult to sleep, I didn't ask to switch rooms, it was really late
Excellent 10.0
Pros: It was a good location
Okay 5.0
Pros: The convenient location
Cons: The TV had a locked minimum volume, the room was not cleaned once during our 4 night stay, shower temperature knob was malfunctioning
Mediocre 2.0
Cons: They do not allow late check out and lie about the reason why
Good 6.0
Pros: Easy check in and check out
Excellent 10.0
Pros: The staff was helpful and friendly.
Cons: no
Excellent 10.0
Pros: The most comfortable bed we’ve ever slept in
Excellent 10.0
Pros: The front desk agent was very kind
Excellent 10.0
Pros: I loved that the rooms were so spacious and that we did not feel like we were so cramped in with our kids.
Cons: It was a little dirty under the bed and the sofa bed, like it had not been checked.
Excellent 9.0
Cons: The bartender/waitress/cook was asked to do too much. She was not up to the task though that may not have been her fault.
Poor 1.0
Pros: If the persons working the from desk do not like their jobs. The should simply not do it.
Cons: I still have not stayed here, have not checked in, could not check in or stay yet they kept my money and wanted to re charge me
Okay 5.0
Cons: The shower was missing anything to act as a mat. So it was VERY slippery. The knob for the water was on the floor. You had to stick it on to turn the shower on or off. Then it would fall off again.
Good 6.0
Pros: Convent location to interstate for traveling. Would recommend just as a stopping place for an overnight, suites its purpose
Excellent 10.0
Pros: Updated propety
Poor 1.0
Pros: Nice, clean hotel, but poorly managed.
Cons: Loud music and screaming next door whole night long.
Okay 5.0
Pros: Close access to 95 south and down the street from a great new shopping plaza with plenty of options for dining and shopping.
Cons: The fact that we had to pay for breakfast and it wasn't free, but I knew this from the booking as it was not highlighted as an amenity.
Okay 5.6
Pros: Staff was extremely friendly.
Cons: Too much noise in the halls.
Courtyard by Marriott Jacksonville Airport/Northeast - Jacksonville
Rated #5
8.4
Excellent 8.4
Based on 274 reviews
Details
Reviews
C$ 201

Cleanliness
8.6
Comfort
8.7
Facilities
9.5
Location
8.8
Overall
9.5
Overall 8.3 Excellent
Based on 362 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
9.5
Location
8.8
Overall
9.5
Cleanliness
9.0
Comfort
8.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Location
8.9
Services
8.6
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.6
Location
8.6
Services
8.2
Staff
8.4
Cleanliness
8.8
Comfort
8.8
Location
8.9
Services
8.6
Staff
8.8
Cleanliness
8.8
Comfort
8.7
Location
8.6
Services
8.3
Staff
8.8
Cleanliness
8.3
Comfort
8.5
Location
8.5
Services
8.4
Staff
8.2

Okay 5.0
Pros: It was an old average hotel, nothing special.
Cons: Yes, 1 A lamp had a bad power cord, when called desk, I was told maintenance would be up in 5 -25 minutes. They never showed. 2.The iron was broken with exposed circuits ray. 3. The TV power cord had an open, when you plugged in the outlet and touched
Poor 1.0
Pros: Location was decent.
Cons: Staff let people swim until 11pm. Pool closed at 10. Our room overlooked the pool. Cockroach ran across the stand next to the bed. Stains on the carpet. Toilet seat falling off. Strange smell in the hallways. Would not recommend this hotel!
Poor 1.0
Cons: The receptionist demeanor was as if we were bothering her. The pool was dirty with bugs in it. The hot tub had a bug in it. The breakfast selection was minimum and nasty. You have to inform the front desk that you want your room cleaned.
Okay 5.0
Pros: The location of the hotel was great.
Cons: Yes, when I arrived the staff failed to mention they would be giving me a handicap room which I didn¿t book. Luckily, I was alone and didn¿t make a fuss about it but this was poor customer service
Mediocre 2.0
Pros: Location is great, staff is friendly, room was clean.
Cons: Neither the toilet nor the shower drain properly. The first time I flushed the toilet, it filled the bowl dangerously high but eventually drained. In the morning I used the lobby bathroom. It was out of paper. Also, the shower didn't drain.
Excellent 10.0
Pros: Breakfast is great. Clean, comfortable, and nice friendly staff. Everything works in the room, plenty of outlets. All inside. Great!
Cons: Nothing!
Good 7.0
Pros: Evwruthing was nice
Cons: Still waiting on the 25 deoosit Also..i rented a room and didnt getvwhat I asked. But it was nice
Excellent 9.0
Pros: Staff were friendly; especially the lady serving breakfast very patient and helpful!
Cons: Bathrooms and the room as a whole need a facelift!
Excellent 10.0
Pros: I enjoy the room set up!! There is a microwave ¿¿, and I just love the choice of soap and shampoo products!! Also the employees were so nice even down to the maintenance man who greeted me and gave me the elevator he was going to take!! Good experien
Cons: All good!!
Mediocre 2.0
Cons: Our room was dirty and the spa tub didn't work.
Excellent 10.0
Pros: It's close to shopping, restaurants and the airport.
Cons: The location appeared to be a little shady. Quite a few people hang out by the side door at night, there was also a man that came out of the woods on the dark side of the parking lot.The side door needs to be examined,does not look safe.
Excellent 9.0
Pros: The property was nice
Excellent 8.0
Pros: Pool and hot tub... clean rooms
Excellent 9.0
Pros: I didn’t indulge, I was asleep. 😆
Cons: The price 🤷🏾‍♂️
Good 7.0
Pros: Close to airport
Excellent 8.0
Pros: From the first day I called the hotel for a couple of questions regarding payment, Brandy was always super helpful and nice. I travel a lot and not always do you get that sort of treatment. When I met her after she instantly recognized me and she was again, very nice and helpful. The hotel is pretty basic but very clean and the rooms are nice, clean and spacious. Bed and pillows super comfortable.
Cons: On the website and confirmation its advertised that they have free shuttle to the airport but it doesn't specify that its not available on the weekends. It's one the reasons i booked my room there and I was hoping to get the service saturday morning but the front desk manager informed me that it wasn't the case. I just wished it was specified somewhere.
Excellent 10.0
Pros: Friendly staff Clean room
Mediocre 3.0
Pros: Checkout. I was looking forward to it after my first day. Staff is very nice, but they live in Florida, of course they are nice.
Cons: There are bugs in the room. It is aged although there was recent update efforts. I stayed 3 days and I haven't seen housekeeping even once.
Okay 5.0
Cons: Inconsistent housekeeping. Front desk would not bring fresh towels to guest on a walker.
Excellent 10.0
Pros: The staff is always friendly. The beds are super comfortable. The hot breakfast is good. Overall, it's just a great place to stay.
Cons: I was disappointed to find the hot tub not working, but those things happen. I'll definitely stay again.
Excellent 10.0
Pros: Very clean
Cons: Not prepared and lady at breakfast kind of rude, couldn't check in till 6 pm
Okay 5.0
Cons: Room that I reserved was not available.
Good 7.0
Pros: Convenient
Cons: The room had bugs in the room
Okay 4.0
Pros: Staff attempted to help us.
Cons: Our room had a used kpod in the coffee pot, the shower flooded the floor and sink didn’t drain, wouldn’t give use extra towels when we used them all to clean/dry the floor after a shower.
Poor 1.0
Pros: The front desk staff was very nice and understanding
Cons: 30 mins after checking I found a gang of roaches on the night desk. I was no able to eat my dinner. Luckily I was moved to another room with no probken
Excellent 10.0
Pros: The space and the location
Cons: No
Good 7.0
Pros: Location was close to the interstate accessible to town
Cons: Had to request change of linen and saw a couple of roaches on my last day there.
Excellent 10.0
Pros: The quietness the location.
Cons: No
Okay 5.0
Pros: It was quite
Cons: Being on the 4th during a pandemic, not a fan.
Mediocre 3.0
Pros: Hotel Staff were rude and did not let us know of sudden changes.
Cons: room not clean, smelled really bad hotel staff could be more respectful.
Okay 4.0
Pros: Location to airport
Cons: Room was dirty (needs to be renovated) all amenities closed for COVID with no prior notice
Excellent 10.0
Pros: Everything was clean, new, and met expectations.
Cons: Nope
Excellent 10.0
Pros: Location
Cons: No
Poor 1.0
Cons: Not cleaning rooms during stay,no breakfast, no gym. They blame it on Gov. but it is really because they laid off alot of workers.
Good 6.0
Pros: Bed was good
Cons: I wish they would have communicated the laundry room was down .
Okay 4.0
Pros: The shuttle driver. He was incredibly polite and professional.
Cons: Very dirty. Carpeted floors were sticky. Hairs in sink in bathroom. Half-used lotion in bathroom. Hairs on sheets.
Good 6.0
Cons: The room smelt stuffy and moldy. The bathroom was a little dirty with hair and dirt in the corners of the floor. The closet and bathroom doors had something spilled on them and looks like it was not cleaned for a long time.
Okay 5.0
Pros: Hotel was dated.
Cons: It was dated.
Good 7.0
Pros: location & clean for a quick overnight near the airport
Cons: Basic, limited lobby space
Good 7.0
Cons: The employees did not keep the food stocked for breakfast. Had to keep asking for different things for the buffet.
Excellent 9.7
Pros: We got there at midnight after 4 hours of driving. Parking was easy. Chech-in was as well. The room was clean, no funky smell, the A/C worked well and had an option to leave the fan running so there was always moving air. Big must have for me to sleep well. Beds were comfy and bathroom was clean and updated. Water pressure was fine although shower head was about chin level for me at 6'2". Worked out in the morning before breakfast. TV didn't work in there but I was there to workout so no worries there. Plenty of dumbells and space to get a good workout in. Breakfast was plentiful and everything we needed before getting back on the road. All in all my wife and I had a great refreshing 10hour pit stop before heading north.
Cons: no complaints
Good 7.0
Cons: They tried to charge me for the room two days after I left. After the initial hold for incidentals dropped off, they charged again for the amount of the room. I had to call and argue with them to get it reversed.
Poor 1.0
Cons: The room smelled awful. There were chicken bones in the hallway floor. The shower was dirty and the overall atmosphere was poor. Will not stay again.
Good 7.7
Pros: kids enjoyed the indoor pool. worked well for a quick stay staff very friendly
Cons: very small bathroom, construction going on
Holiday Inn Express & Suites Jacksonville Airport - Jacksonville
Rated #6
8.3
Excellent 8.3
Based on 362 reviews
Details
Reviews
C$ 199

Cleanliness
8.5
Comfort
8.5
Facilities
8.7
Location
8.8
Overall
9.2
Overall 8.0 Excellent
Based on 900 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.7
Location
8.8
Overall
9.2
Cleanliness
8.2
Comfort
8.2
Location
8.7
Services
7.9
Staff
8.6
Cleanliness
7.5
Comfort
8.0
Facilities
7.5
Location
9.0
Overall
8.0
Cleanliness
9.6
Comfort
9.0
Facilities
9.6
Location
9.6
Overall
9.6
Cleanliness
8.6
Comfort
8.6
Location
8.7
Services
8.3
Staff
8.9
Cleanliness
8.5
Comfort
8.6
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
8.6
Comfort
8.5
Facilities
9.0
Location
9.1
Overall
10.0
Cleanliness
8.5
Comfort
8.4
Location
9.0
Services
8.2
Staff
8.5

Okay 4.0
Pros: Nice Room Bartender very friendly
Cons: No room service Took a while to replace towels
Excellent 8.0
Pros: It's was nice place to stay right at the airport. The staff very nice and helpful.
Cons: I can't say anything bad at all.
Excellent 10.0
Pros: I loved my stay here, I stopped through after a horrible trip in Orlando. The staff entire staff is amazing, especially Dominique and Shannon in the bar!!
Excellent 10.0
Pros: The staff was very helpful and the cleanliness.
Okay 5.0
Pros: Location was ok
Cons: After sitting in the waiting area for 2hrs. And for booking.com to try and straighten out the mess, I would say they can update the furniture.
Poor 1.0
Pros: Nothing
Cons: Trash under side of bed, duvet was stained with body fluids, no microwave in room, restaurant was worst ever - waited 45 mins for food, charged and didn¿t receive my complete order.
Mediocre 2.0
Pros: The location was great.
Cons: The general areas of the hotel were very dirty and disgusting. The elevator smelled of drugs and the woman who checked me in was unfriendly and not very helpful with explaining the hotel amenities. Hated this hotel, would never recommend.
Okay 4.0
Cons: Door into bldg was always cracked open although it had card reader. This is a security risk. Hallways were dirty. Front desk did not advise that rooms would not be made up unless requested.
Mediocre 2.0
Cons: They did not make up the room for the 3 nights we were there. We had to get our own towels, etc. Trash can by the outside door was overflowing and was never emptied for the whole stay. Trash in the parking lot. The door to the room was sprung.
Poor 1.0
Pros: No thing pictures couldn't have been from this hotel !
Cons: The room wasn't clean, paper was left on the floor the sink was stopped up, we seen 2 roaches in the bathroom the dresser had a piece of the molding hanging off of it....
Excellent 10.0
Pros: Everything was comfortable, clean and convenient.
Poor 1.0
Pros: Close to the airport
Cons: The consideration they have for customers
Excellent 10.0
Pros: I was amazed at the great view, especially for the low price.
Excellent 9.0
Pros: Air conditioning was pretty loud.
Okay 4.0
Cons: No free breakfast...nothing in walking distance except airport and had to deal with the elevator being messed up almost the entire trip
Excellent 8.0
Pros: Airport proximity
Cons: Hotel staff with the exception of one young man, could be more courteous and friendly.
Excellent 9.0
Pros: Even though the hotel is understaffed due to the pandemic, they did everything possible to make thongs right when I had a concern
Cons: Slow getting me clean laundry for a extended stay, but the front desk lady, I forgot her name, took care of things and was very pleasant explaining the sutuation
Good 6.0
Pros: Nice size room. nice front desk people on evening shift.
Cons: Bed smelled of body odor not helped by changing sheets and pad. Distance to room from front desk. Changed room type without notifying me.
Good 7.0
Pros: Location
Cons: Color yellow
Poor 1.0
Cons: Front desk was terrible. She was gone for 30 minutes when I arrived. Gave no excuse or apology. Probably sleeping somewhere.
Poor 1.0
Pros: Took 45 mins for me to get my room Room was dirty Sheets & pillows were un-cleaned Toilet & tub was dirty Trash under the AC unit
Cons: Took 45 mins for me to get my room Room was dirty Sheets & pillows were un-cleaned Toilet & tub was dirty Trash under the AC unit
Okay 4.0
Pros: Location
Cons: The room was not cleaned properly. There were orange seeds in the room floor, a pill on the bathroom floor and the tissue holder was broken hanging off the wall. We had to call downstairs twice due to yelling and running in the hsll
Okay 4.0
Pros: The staff was OK. I expected a nicer, cleaner place, based on the star rating.
Cons: Ridiculous 7-minute walk from front desk to my 2nd floor room at far end of LONG, winding hall. 1 elevator. Luggage cart¿flat tire. 3/4¿ gap under door¿blocked w/towel but noisy in hall¿people yelling, doors slamming all night. Parking lot felt unsafe
Good 6.0
Cons: The staff was not here to serve. They refused to help with bags, restock the room or generally be service focused.
Excellent 10.0
Pros: Location to airport.
Okay 4.0
Pros: Location to the airport
Cons: Walls were paper thin...we could hear every sound inside and outside the hotel from our room. It was loud throughout the night. Also the entire hotel smelled like someone else as smoking pot.
Okay 5.0
Cons: Pictures are very deceiving. Chipping paint, bathroom rub wouldn't drain, small bathroom where you couldn't even open the door without going behind the toilet. I was very disappointed as I usually trust the double tree name.
Excellent 10.0
Pros: The location and the room was a good size. Very quiet. Asked for help from a staff member and instead of pointing me in the direction he took the time to show me where the ice machine was.
Cons: Nothing the hotel was great
Excellent 10.0
Pros: Upon arrival, I was greeted warmly and the checkin took less than 5 minutes. My room was very clean and had the sanitized sticker on the door. The conference rooms was well lit and the staff was visibly invisible. They were so positive and ingratiating.
Cons: The pool was closed, but it was 40 degrees and the wind was blowing, but that wasn't the hotel's fault.
Good 6.0
Pros: Location was very close to airport.
Cons: It was ok. Expected better rooms with the doubletree name.
Okay 4.0
Pros: I liked the location
Cons: I didn't like the way the room smelled it had an odor there were stains.
Excellent 8.0
Cons: To whom it may concern. It would be nice to have complimentary breakfast. The restaurant that is in the hotel does not have good food at all especially for the price
Good 6.0
Pros: Location was next to airport
Cons: Looked better in photos, had higher expectations from photos
Mediocre 3.0
Cons: Our room did not get cleaned. We did not get fresh towels, our trash was never emptied and when we called we were ignored.
Good 6.0
Pros: Issues with the first room but it was figured out
Mediocre 3.0
Pros: Overall very dissapointed. Location is near the airport so for some that is a plus.
Cons: The hotel is dated.It did not match the pictures or reviews on line. The room was not as clean ad I expected.I though the Hilton brand would take extra measures to protect against Covid-19 and they did not in terms of making sure the hotel room was clean.
Poor 1.0
Pros: Hotel staff was so bad
Poor 1.0
Pros: Only thing I like that close to airport
Cons: At check in lady from Queens, NY (don't remember name) was very rood! Also not professional and seems doesn't know how to register guest. We had 3 guys ahead of us and took more then hour to check them in... Room in bad shape (sealing, bed, shower...)
Mediocre 3.0
Cons: Part of the door to the bathroom was broken, it sounded like a college dorm outside the door, the previous guests underwear was left on the floor
Okay 4.0
Pros: Hotel is adjacent to Jacksonville Airport.
Cons: Was told all rooms with two beds are in another building which is isolated and rambling off main hotel. I had to park in the back and felt unsafe, access to main building and services was inconvenient. The key wouldn't unlock closest exterior door.
Excellent 8.0
Cons: Disappointed in the windows being so small in the section we were in.
Excellent 10.0
Pros: Very quiet! Close to the airport
Good 6.0
Pros: The hotel is fairly close to the airport, but it is important to note that these two cannot be reached by foot (not if you are carrying luggage with you). For that, the hotel makes a shuttle available to guests who arrive at the airport.
Cons: I didn't like the room I was provided with. It was next to a door from which all the cleaning staff come and go early in the morning. As you can imagine, this cannot be considered a quiet room. I was under the impression this was the worst room they had!
Good 6.0
Pros: Location - Very close to the airport. Shuttle to airport.
Cons: Extra fee for parking. For a hotel of this rating, the check-in attendant should have been more professionally dressed. Wi-fi was terrible. We could not get it to work in our room. It worked in the lobby, but not our room.
Okay 4.0
Pros: Good location to the airport and my business destination
Cons: Hotel was pretty run down and needed a refresh. Doubletrees used to be really nice.
Good 6.0
Pros: Location to the airport is unbeatable
Cons: We booked a 2 queen bed room and ended up getting a king bed on the bottom floor which is not a huge deal. The worst part was we were right by the back door that was slamming constantly and loudly.
Mediocre 3.0
Pros: Customer Service
Cons: Sound Proofing was terrible. Its very close to the airy and it sounded like we were on the runway every time a plane took off. Also, the hotel is very dated, with a door opening to poolside interior of the hotel propy. It did not seem very safe.
Good 7.0
Cons: The room had a musty smell.
Poor 1.0
Pros: Clean rioom
Cons: Room was hard to find down long hallways even harder to get back to the lobby. At one point I asked a maid how to get back to the lobby and was told I had to go outside which I know was innacurate but it was not raining so I did and finally found the lob
Mediocre 3.0
Pros: Staff
Cons: The first room they put us in had an overwhelming smell of bleach and was ice cold (66 degrees). They quickly changed us but the second room was extremely cold. We slept in socks and jackets and didn't shower the next day due to the room temperature.
Okay 5.0
Pros: The comfy king bed and warm cookies are the major pros.
Cons: The mustiness smell when walking through the hallways. Also, the elevators were not smooth and was a rougher than expected experience.
Poor 1.0
Cons: Floors were filthy, brown stains everywhere. Hair on shower head. Shower drain was clogged.
Mediocre 3.0
Pros: The front desk staff was wonderful and so were the shuttle drivers. The room was nice and beds were comfortable. The location was right at the airport.
Cons: Layout awful, 1 elevator & our room was on 2nd floor at other end, had to drag luggage down 6-7 long hallways. Dining was awful! Rest closed early bcuz "we're all leaving" so no dinner. Bkfst buffet was awful. Dining staff rude and had to look for them!
Excellent 10.0
Pros: The employee who checked us in was awesome!!!!!!! He was sweet and super helpful. Want to say name was Jason. Beds were heavenly.
Cons: That I couldn’t move in. Lol.
Mediocre 3.0
Pros: Location
Mediocre 3.0
Pros: Front desk staff were pleasant
Cons: The AC was extremely loud and disturbing to sleep When I entered the room there was something sticky on the nightstand The shower and bathroom is very small and they were still here on the floor in the shower and on the bathroom floor
Poor 1.0
Pros: We arrived late and had only about 5 hours to rest .. well we turned the air conditioning on and after about an hour we realized it did not work a sweat all night... we told the front desk bout it at check out and said we should of called them but we
Excellent 10.0
Pros: Bed was nice.
Excellent 9.4
Pros: The proximity to the airport and price were great. Room was very nice and clean. Staff friendly. And who doesn't like a warm cookie on check in!?
Cons: The only complaint is the pillows! Might as well not had any at all.
Excellent 10.0
Pros: All
Excellent 9.6
Pros: GREAT staff down to the airport drivers! Excellent location, value and comfort. Surprisingly quiet. Very clean especially considering is in midst of a major remodel. Spacious rooms.
Cons: No sign yet on the hotel and airport signs still say "Clarion Hotel". First time visitors like me might have difficulty.
Excellent 8.6
Pros: We stayed here to begin our trip, and then rebooked for our return home. Just needed a place to sleep because of late/ early flights. The rooms were acceptable (and quiet) and the charges were very good. Served our needs.
Good 7.3
Pros: No frills. Under renovations. Good for a place to sleep. Price was right for the stay. Will likely book again for the outbound flight in a week.
DoubleTree by Hilton Hotel Jacksonville Airport - Jacksonville
Rated #7
8.0
Excellent 8.0
Based on 900 reviews
Details
Reviews
C$ 165

Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.7
Overall
8.0
Overall 8.1 Excellent
Based on 267 reviews
Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.7
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Location
8.6
Services
7.6
Staff
7.9
Cleanliness
8.5
Comfort
8.5
Location
8.8
Services
8.3
Staff
8.8
Cleanliness
9.2
Comfort
8.8
Location
9.0
Services
9.1
Staff
8.6
Cleanliness
8.5
Comfort
8.6
Location
8.6
Services
8.1
Staff
8.6
Cleanliness
8.7
Comfort
8.5
Location
9.0
Services
8.4
Staff
8.6

Excellent 10.0
Pros: The quietness, the comfort, the location, the staff everything was perfect
Cons: There was nothing not to like about this location
Poor 1.0
Pros: Location
Cons: Over priced, $150 deposit that we where not informed about till after we booked, stained carpet
Okay 5.0
Pros: The lady in the kitchen that handed out the breakfast bag was very nice.
Cons: There were roaches in the 1st room they put us in. When we went to report to the front desk, she was rude. Didn't act like she cared at all. The manager did not try to acknowledge this the next day.
Excellent 10.0
Pros: I love the beds and bathroom and the cleanse
Poor 1.0
Pros: Good location
Cons: The customer service was horrible and then they tried to charge me double
Good 6.0
Pros: Staff was friendly
Cons: No room service...towels piled up for three day stay.There was no trash taken out the entire stay.
Good 6.0
Pros: It was very clean.
Cons: It was overpriced for an older one. It needs to be updated bathrooms, new carpet and refrig didnt work.
Okay 4.0
Pros: Close to the major highway and attractions
Cons: The outdated room smelled funky/mold musty. The bedsheets had what appeared to be blood stains on them. When I complained at the front desk about my room Mrs, Shree was very rude. Never staying in Comfort Suites again. Stay away from this establishment trust me this place is terrible you have been warned
Excellent 8.0
Pros: Staff were sweet and spiritual
Cons: Air conditioning unit was inefficient.
Excellent 9.0
Pros: Location
Cons: Was charged more than expected.
Excellent 10.0
Pros: The location which I did not have to go far to see my best friend
Cons: Just to small not enough room to place luggage if you have more than one bag
Good 7.0
Pros: Close to great restaurants and freeway. Check in was very easy.
Cons: Room have TERRIBLE WIFI, noticeable mold on ceiling in hallways, and very poor shower pressure.
Excellent 10.0
Pros: The front desk staff,  Please forgive me the night auditor as well(her name escapes me). The maintenance staff should know that your guest speak and understand Spanish and derogatory comments are not needed or wanted.
Cons: There are no turkey breakfast meat items on the breakfast buffet.
Excellent 8.0
Pros: Location near shopping, restaurants and things to do, plus ease of entering and leaving property.
Cons: The pool was too dirty to swim in. The laundry facilities were one washer( which leaked water all over the floor) and one dryer that although it had different levels of heat was all one level - super hot! Wall repairs in the room could have been better.
Excellent 10.0
Pros: Check in process was quick
Cons: no
Excellent 10.0
Pros: Friendly Staff
Comfort Suites Airport - Jacksonville
Rated #8
8.1
Excellent 8.1
Based on 267 reviews
Details
Reviews
C$ 172

Cleanliness
8.2
Comfort
8.3
Facilities
8.0
Location
8.8
Overall
7.2
Overall 8.0 Excellent
Based on 301 reviews
Cleanliness
8.2
Comfort
8.3
Facilities
8.0
Location
8.8
Overall
7.2
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
7.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
8.3
Comfort
8.3
Location
8.9
Services
8.2
Staff
8.7
Cleanliness
6.5
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
6.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.2
Location
8.8
Services
8.1
Staff
8.4
Cleanliness
8.0
Comfort
8.3
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
8.0
Comfort
8.6
Facilities
10.0
Location
8.7
Services
8.2
Cleanliness
7.4
Comfort
7.8
Location
7.9
Services
7.3
Staff
7.9

Excellent 9.0
Pros: Very nice rooms! Great size, setup, the bed was really comfy, and everything was clean and tidy! I would definitely stay here again!
Excellent 10.0
Pros: They where very courteous and everything was nice and clean
Cons: I loved it
Excellent 10.0
Pros: I loved how clean the room was and how nice the staff was. Lerico even helped with our bags upon leaving
Cons: Only has one laundry station. So I had to wait other that everything was great
Okay 4.0
Cons: Food was left in fridge, hair on shower wall, remote control didn’t have batteries, toilet bowl not clean.
Excellent 8.0
Pros: Good location near the airport, airport shuttle, later check out time, breakfast included. The room served my needs when I needed a last minute place to stay near the airport for one night.
Cons: The room was a bit dated, bed was not very comfortable, guests swimming in the pool outside my window until midnight—luckily I brought ear plugs.
Okay 4.0
Pros: Breakfast was ok, but the staff was rude. Pool was not serviced so we could not use it. Rooms were not clean, and we couldn't get room serviced every day. Staff appeared to be incompetent.
Cons: I did not like the cleanliness of my room. I did not like the professionalism of the staff. I did not like the competence of the staff. My family and I were unable to swim in the pool because it had not been serviced. Management did not fulfill my request to charge a different card other than the one I used to hold the rooms. It was an awful experience.
Poor 1.0
Pros: The location was the best!
Cons: The 1st room I was in had blood stains in the bed. The rooms are out dated for the price of the rooms. The towels have dirty spots. The house keepers have attitudes. I was told that I would receive a discount rate, because of the room situation and they never gave it to me. I was told management have to do it, but when I asked for management the lady at the front desk told me they don't have a manager. I was like really, she said yes we haven't had 1 in months. Just a bunch of BULL! ITS JUST NASTY AS HELL!
Good 7.0
Pros: did not eat!
Excellent 10.0
Pros: We had early flights so couldn't enjoy the breakfast but Rod accommodated us with an early check-in. He was wonderful and very professional. The showerhead could use a little care and they were revenovating the pool but the hotel is fabulous, clean and very spacious Suites. Literally 5 minutes from the airport and 24 minutes from downtown/ 35 minutes from Amelia Island/ Fernandina Beach. For those picture posters the art deco and contemporary furniture makes for great photos. Longhorns and Zaxby almost walking distance down from the hotel. Gas, everyday shopping (Walmart, Ross, Marshall, Ulta, etc and other food places 2-5 minutes down from the hotel.
Cons: Pool under renovation.
Excellent 10.0
Pros: Room was very Clean
Okay 5.0
Pros: Location
Cons: Yes, bathroom light fell almost hitting me in the head. I was so distraught ¿¿ it could have hit one of my children. I¿m grateful it didn¿t but due to no more availability we could not switch rooms.
Excellent 8.0
Pros: The rooms were big and the kitchenette was an added bonus. The hot breakfast was very tasty and great servicet. We were there 2 days so having breakfast there saved us about $50.
Cons: The rooms could be a little cleaner. Also, the pillows were very soft. Maybe invest in new pillows.
Excellent 10.0
Pros: Room - shower massage, ice bucket, desk for working on the laptop Lobby - well laid-out for an airport location - tables with power outlets provided a good place to work, microwave in the common area and a mini-shop which had frozen dinners
Cons: n/a
Excellent 9.0
Pros: Convenient to highway, restaurants and shopping.
Cons: Mold around tub
Excellent 10.0
Pros: Floor plan was incredible for my needs
Excellent 9.0
Pros: I
Cons: Didn’t like the size of the television that was in my room.
Poor 1.0
Pros: Nothing
Cons: I didn’t like anything
Okay 5.0
Cons: The toilet was dirty. , uncomfortable bed, found a roach in the bathroom.
Excellent 10.0
Pros: cleanliness and space
Cons: nothing
Excellent 8.0
Pros: staff person who helped work out my reservation made at the other Jacksonville location
Cons: second time that hot breakfast was promised and not provided. This time the chef did not arrive at the scheduled breakfast start time.
Excellent 10.0
Pros: We have stayed here multiple times. Always clean and comfortable. You can walk to restaurants next door.
Cons: One employee was not wearing a mask.
Excellent 8.0
Pros: Staff and price
Cons: Replacement breakfast, because of covid, was pretty weak.
Good 7.0
Pros: The staff was very friendly, the room was very clean, the location was easy to find.
Cons: There were people conversing extremely loudly in the hallway in front of our door until well past midnight. The walls were so thin that we couldn’t sleep. The beds were so uncomfortable, we all woke up sore - even my 11-year old!
Excellent 10.0
Pros: Staff was friendly and rooms were nice and clean.
Okay 4.0
Cons: Dirty wash cloth hanging in shower Empty food containers under bed skirt
Good 6.5
Pros: location is perfect for early morning flight Decor is pleasant
Cons: Roaches in the tub drain and the A/C made loud noises at 4 AM waking us up. Desk clerk told us renovation is just beginning, starting on our floor.
Good 6.5
Pros: Wasn't as clean as we would like. I wouldn't rate this a 4 star hotel. Breakfast and staff were great. That would be the only reason to stay here again.
Cons: Older then expected, small bathroom, loud AC unit, noisy area, broken pack n play and wasn't in our room like we asked.
Good 6.2
Pros: It served its purpose but there was nothing special about it.
Cons: Breakfast was mediocre. Staff wasn't very knowledgeable and couldn't answer questions regarding transportation to the cruise port despite 90% of the people staying there were going on the cruise.
Excellent 10.0
Pros: Location was the best part of the hotel. It's located near lots of shopping and dining options. Security and cleanliness also rank very high on the list.
Cons: Needed a tad bit more parking. The nights we stayed, the hotel was booked up because of a music festival in town so we had a hard time finding a parking spot when we got home from the concerts.
SpringHill Suites by Marriott Jacksonville Airport - Jacksonville
Rated #9
8.0
Excellent 8.0
Based on 301 reviews
Details
Reviews
C$ 202

Cleanliness
8.2
Comfort
8.1
Facilities
7.2
Food
3.0
Location
8.6
Overall 7.8 Good
Based on 1,158 reviews
Cleanliness
8.2
Comfort
8.1
Facilities
7.2
Food
3.0
Location
8.6
Cleanliness
7.0
Comfort
8.0
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
6.0
Overall
8.0
Cleanliness
8.2
Comfort
8.1
Location
8.7
Services
7.8
Staff
8.2
Cleanliness
6.6
Comfort
5.3
Facilities
5.3
Location
5.3
Overall
5.3
Cleanliness
8.2
Comfort
7.7
Facilities
8.0
Location
8.7
Overall
8.2
Cleanliness
8.2
Comfort
8.1
Location
8.6
Services
7.7
Staff
8.4
Cleanliness
8.1
Comfort
8.0
Facilities
5.0
Location
8.8
Overall
4.0
Cleanliness
8.2
Comfort
8.2
Facilities
7.4
Food
3.0
Location
8.6
Cleanliness
7.9
Comfort
7.9
Location
8.5
Services
7.4
Staff
7.9

Mediocre 3.0
Pros: Nothing they didn’t even offer coffee in the mornings and staff got attitude when we asked why not
Cons: EVERYTHING 🤬🤬
Poor 1.0
Pros: Staff were friendly and helpful.
Cons: Being woken up at 4 in the morning by incessant attempts to enter our room with a key card. First we thought it was a drunk, then when it started again 10 minutes later, we realized it was a member of staff. They had apparently 'forgotten' that our room was already occupied and had given the key to several others. Completely unacceptable and even contacted the GM to try and seek compensation for a horrible night's sleep, without any response.
Okay 4.0
Pros: Good location Comfy beds Good pool
Cons: Horrible experience Do not book through booking.com or modify through booking the hotel will not agree with the decision and will double charge your card. The man i spoke to at the counter was very rude even with a confirmation and bank statements he did not honor the June 6-12 stay. Will never stay there also room 104 smelled like mildew and the bathroom was not clean
Mediocre 3.0
Cons: Terrible staff and manager
Mediocre 3.0
Cons: Staff was not helpful and manager would not return calls
Good 7.0
Pros: Convenient to airport. Good shuttle service. Efficient staff. Quiet. Room clean and well equipped.
Cons: No breakfast due covid measures. However other hotels are giving breakfast so I think they could manage coffee and a roll or something.
Excellent 10.0
Pros: You just can't get a more convenient hotel to the JAX.
Cons: No breakfast. Which is what most companies are saying. They need to bring it back!
Excellent 9.0
Cons: Shuttle driver did not wear a mask.
Excellent 10.0
Pros: nice staff
Okay 4.4
Poor 1.0
Pros: Proximity to airport
Cons: No mask worn at front desk. Agent was a young lady and was not friendly at all. She gave us a horrible room, smelled of cigarettes and paint was chipped everywhere.
Mediocre 3.0
Pros: One of the maids was very helpful in trying to locate a hair dryer for me otherwise would never stay here
Cons: Nothing worked blow dryer no soap no shampoo room not cleaned no breakfast just nothing that was advertised said no smoking someone was smoking the whole time would not ever stay again
Good 6.0
Pros: Front Desk staff was nice and the location of the hotel is nice
Cons: The hotel needs a upgrade for the rate they are charging and there was a blood stain on the bed ¿¿
Okay 4.0
Pros: It was a handicapped Room and it had plenty of space and was very nice I really love the window seat it was so adorable and the hotel clerk was wonderful
Cons: It was very loud all night I guess there was a college staying there in the whole upstairs was just about 40 kids screaming and yelling till 3:00 in the morning than all the Sun I heard a door slam at 3:00 a.m. and get real quiet so I was glad to sleep
Excellent 10.0
Pros: great service
Poor 1.0
Pros: nothing
Cons: everything it was filthy.
Excellent 8.0
Pros: It was clean and the staff was friendly
Cons: No breakfast
Mediocre 3.0
Pros: Not much
Cons: Doors were broke.. main entrance and exit Fridge did not work Ac will run right Was told I would have to wait like 5 hrs to get stuff fixed I checked into another hotel within 15 hrs
Excellent 10.0
Pros: Room was immaculate. Staff was very friendly
Cons: No
Poor 1.0
Pros: Not a thing.
Cons: Everything.
Good 7.0
Pros: The Location
Cons: I had to change room due to the Air Conditioner wasn't working
Excellent 9.0
Pros: Hotel was exactly what I expected. I've stayed in Microtel's before so knew what to expect. I missed the breakfast buffet, but realized it wasn't their fault.
Cons: Location was a little confusing. It was easy to get to when leaving the airport, but a little tricky getting back to the airport.
Poor 1.0
Cons: Yes no manager at that place and the staff are very rude and they just trying to steel money from customers this seems to be like scam housekeeping steel items there’s a lot to say
Excellent 10.0
Pros: QUICK, COURTEOUS CHECK IN. ROOM WAS VERY CLEAN.
Cons: NO. I LIKED IT JUST FINE.
Excellent 10.0
Cons: wifi was crap... it was in and out. and really slow.
Mediocre 3.0
Cons: The hotel was not worth the price I paid, only because it near the airport and that about it.
Mediocre 3.0
Pros: Hotel is close to the airport and they provide a shuttle to and from the airport. It was also pretty quiet and my room had a microwave and refrigerator in it.
Cons: The hotel needs upgrading, the outside looks new but the rooms inside look like they were built several decades ago.
Excellent 8.0
Pros: Room was clean and basic for a quick overnight stay prior to my flight.
Cons: Having the shuttle run every half hour instead of every hour would have been helpful.
Good 6.0
Pros: Location conveniencr
Good 7.6
Poor 1.0
Pros: Nothing
Cons: Credit card info was stolen after using as security deposit.. there were no other transactions that could have caused it.
Okay 5.0
Pros: Location, and breakfast
Cons: The colors were depressing and it gave an overall dirty feeling to the hotel
Poor 1.0
Pros: nothing
Cons: upon checkin requested my card, normal. However, the front desk clerk CHARGED $50 immediately on my card with the promise to reverse the charges in 10-15 days! If no damage. That charge was made without my permission. walls paper thin. Noise all nite
Okay 5.0
Pros: Location and price
Cons: Food.. No OJ ran out at 7AM. Eggs and other out of a package. All side doors at my end of building could not open from exterior due to "maintenance". This makes it tough for handcapped Hotel maybe a 1 or 2-star. You have overrated most of your listings.
Good 7.0
Pros: Price and location.
Cons: Diffident Staff. Plumbing fixtures not well maintained
Okay 4.0
Pros: The location was fine. The people at the desk were helpful. But how did this hotel get 8+/10 ratings? It's a 5/10 hotel at best.
Cons: Our room didn't actually lock--the door didn't close all the way and it was impossible to lock it in any way other than the swinging metal catch. Also, breakfast was pretty dismal. The pre-fabricated eggs had no flavor, the sausage was disgusting...
Poor 1.0
Cons: Gave me scabies. Should be a 1 star hotel
Good 6.0
Pros: very close to airport
Cons: room is pretty small
Okay 4.0
Pros: Near air port
Cons: Just. Around the corner from the lounge. Noisy.
Okay 5.0
Pros: Location to airport
Cons: Furniture and and a number of fixtures broken in the room.
Good 7.0
Pros: location, check-in person was terrific.
Cons: room was quite small, paint on walls was wearing off, clock did not work, telephone did not work, couldn't adjust air conditioning.
Good 7.0
Pros: The location is perfect!
Cons: Its really time for a paint job in the rooms! They need to make it light! Brown walls are just too dark! The outside seems to be getting the attention, but not the inside.
Good 7.0
Cons: very small room very limited breakfast selection
Good 7.0
Pros: Motel staff allowed me to stay in the motel lobby several hours as I waited for my flight. They were very nice to me.
Cons: The front desk clerk rented my room to another guest with the similar name. The manager corrected the error but it was messy for awhile.
Poor 1.0
Pros: Location was close to the airport.
Cons: Well the room was just painted,smelled still. Leak on the carpet from shower, they had to come inspect it before allowing us to move. So we had to wait until they came down before we got a new room key.So not much sleep before we had to get up to fly.
Mediocre 2.0
Pros: The room was Very noisy Every 35-45 mins a generator or some machinery would come on. Not a great night and also a black mold/substance was around the tub faucet. (Pleases address this ASAP)
Good 6.0
Cons: Bed was very noisy. A/C was very noisy. Breakfast was meager, only white bread, only bananas, nohot food except microwaveable sandwhich.
Okay 4.0
Pros: cleanliness and location.
Cons: walls are thin and you can hear your neighbors tv through the wall being played at low/normal volume. we could not sleep all night.
Poor 1.0
Pros: Nothing
Cons: The room was too small. The room door lock was broken. After three failed attempts, I went to the front desk and the manager and I returned to the room where there door still wouldnt open and the manager had us go back down stairs as he promised our ro
Poor 1.0
Pros: Near airport
Cons: Only had shuttle on hour to airport. Had to get an Uber to airport. Had to ask for a different room as felt unsafe on first floor. I would not stay at this hotel again.
Okay 5.0
Pros: The room was very clean , it's was located in a nice area , breakfast it was ok , and staff , I'll stay there again more in the future
Cons: I paid for one bed room and they gave me a 2 bed in the room went to change it they gave me a hard time . But I didn't have no choice to stay in the room , they should give me a discount next time
Excellent 8.0
Pros: Beds were comfortable Breakfast had good variety of food No bugs!
Cons: Breakfast could have been longer hours No OJ or water at breakfast, only a few drinks to pick from
Mediocre 3.0
Pros: location to airport and eateries. Easy to get to.
Cons: We received a handicap room, for my mother.The design of the shower is dangerous as the water spills over onto the bathroom floor. She almost fell on the slick surface. Also the a/c didn't work well in room 106.I told the staff but no response.
Okay 5.0
Pros: Price
Cons: Location is extremely hard to get out. The need for a 100 credit card deposit on prepaid room.
Mediocre 2.0
Pros: Location is good
Cons: Air conditioner/heading unit sounded like the refrigeration unit on a boxcar. The people in the room next to us used the TV as white noise all night and the walls just barely muffled it.
Mediocre 3.0
Pros: It was ok
Cons: Everything
Good 6.5
Excellent 10.0
Pros: Convenient location. Clean. Friendly staff
Mediocre 2.0
Pros: The rooms were nice
Cons: The gentleman at front desk was not friendly
Mediocre 3.0
Pros: The room was tiny, cramped.
Cons: Room was way too small. Elevator smelled like pee.
Okay 5.0
Pros: Clean
Cons: Worst continental breakfast ever. Location not good. Need to take uber or taxi to get dinner which is less than a mile away
Good 6.0
Pros: Location
Cons: Price
Excellent 9.1
Pros: Friendly staff. Clean rooms. 2 minutes from airport.
Cons: No complaints
Excellent 8.0
Pros: Access to airport was key and room was sized for my quick stay
Cons: shower head was poor
Excellent 10.0
Pros: For the money, this was an excellent value. The room was very clean and staff was pleasant.
Cons: Although the breakfast was a little on the skimpy side, I didn't mind one bit as I only paid $67 for the room including tax.
Excellent 10.0
Pros: Comfortable bed. HBO. Quiet.
Good 6.2
Pros: Bed was uncomfortable
Okay 4.8
Pros: Over priced! No refrigerator in the room, or ice maker on the second floor. Spartan but clean
Okay 5.1
Pros: Close to airport and I-95
Cons: Breakfast was a disaster, little food like cereal, milk, and juice put out, people grabbing and cutting in line, only a couple of tables to sit at, and about 25 people trying to eat standing up and juggling cereal bowls back to their rooms in the elevator since there were not enough tables. No employees around to help monitor the chaos. Room was very noisy. I woke up several times to ask people in the hall to please be quiet. Upon arrival, I signed a promise not to smoke or bring a pet, but there was a dog barking all night in the room across the hall, and the family next door had their TV blasting all night, followed by slamming doors. Our bathroom had a smoke odor coming in the bathroom vent, so I think there were smokers in the other side of our room. Seemed more like a temporary residence, with no enforcement of rules.
Excellent 10.0
Pros: Location was great, a mile from the airport. The room was clean. Overall very impressed and wish we had our room for more than just one night. The room is small but we are used to that because we live in New York! Pretty sure that is to be expected though. Loved our stay
Okay 5.4
Pros: Location
Cons: The next morning after check out the three of us had a rash on our face. It could've been the detergent they used to wash sheets but other than that the stay was okay. Sink was clogged but staff quickly came to resolve problem.
Okay 4.0
Pros: The room was very clean and the staff was friendly. The hotel was close to the airport. Check-in was quick and easy and I was offered a complimentary bottle of water. Upon leaving I was offered a shuttle to the airport.
Cons: There is an issue with the doors in this hotel. When someone lets their door close, it slams behind them. I was there about 8 hours and must've heard 100 doors slam. It was impossible to sleep over the noise. I even turned the air conditioner on the setting to run constantly in an attempt to block out the noise but it didn't help much. The juice in the juice (at breakfast) machine was warm and breakfast was overprocessed food. There were no close restaurants. There were no lamps in the room, only harsh, bright overhead lighting.
Excellent 10.0
Pros: We stayed a night before our cruise. The hotel offered a free shuttle from and to the airport. It also shuttled us around to a shopping center which included Wal-Mart, shopping centers such as Ross, Old Navy, ect. which was conveniently a mile and a half down the road. The front desk was very helpful, drivers very friendly, and overall a wonderful place to stay. Not to mention the price was awesome! The shuttle also shuttled us to the cruise port for a $16 round trip fee. Which was much cheaper than a taxi!
Cons: No complaints at all.
Excellent 10.0
Pros: Free airport shuttle and parking while at airport
Good 6.0
Cons: Room was small
Excellent 8.0
Pros: Nice pool area. Comfortable beds. Great lighting over the beds. Room was ready when we arrived.
Okay 5.1
Pros: Airport shuttle.
Cons: Worst check-in ever. Room was ready 2 hours later than check-in time.
Okay 4.0
Pros: Staff was very friendly and courteous
Cons: Filthy rooms. Hair all in my sheets. Women's mascara smeared in the sheets. The maid explained the washing equipment doesn't get all of that out. Gross gross gross Walls, carpet and drapes were dark chocolate brown. Very outdated and old
Good 6.3
Pros: Cheap place to stay. Desk staff was responsive when prompted.
Cons: Shower was dirty on arrival, room wasn't cleaned on second day. Breakfast was pre-packaged microwave food.
Good 6.0
Pros: Room was clean and functional.
Cons: There weren't any outlets next to the head of the bed.
Microtel Inn & Suites by Wyndham Jacksonville Airport - Jacksonville
Rated #10
7.8
Good 7.8
Based on 1,158 reviews
Details
Reviews
C$ 149

Cleanliness
8.2
Comfort
8.2
Facilities
8.6
Location
8.4
Overall
8.5
Overall 7.9 Good
Based on 1,016 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
8.6
Location
8.4
Overall
8.5
Cleanliness
6.6
Comfort
8.0
Facilities
9.0
Location
8.0
Overall
7.6
Cleanliness
7.9
Comfort
7.9
Location
8.4
Services
7.8
Staff
8.5
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.5
Facilities
8.5
Location
8.5
Overall
9.0
Cleanliness
8.3
Comfort
8.3
Location
8.5
Services
8.0
Staff
8.6
Cleanliness
8.2
Comfort
8.2
Location
8.4
Services
7.9
Staff
8.8
Cleanliness
8.2
Comfort
8.3
Facilities
8.0
Location
8.4
Overall
8.0
Cleanliness
8.0
Comfort
8.2
Location
8.3
Services
7.7
Staff
8.5

Excellent 9.0
Pros: The room was comfortable and staff were amazing
Excellent 10.0
Pros: The staff and the hospitality and the service
Good 7.0
Pros: No breakfast available! Just coffee.
Mediocre 3.0
Pros: The front desk staff at check in was hilariously over polite. I thought it was a joke at first, but come to soon find out that was the only thing that exceeded a plain jane hotel.
Cons: This is supposed to be a upper class hotel. Rated no more than the average La Quinta. Way over priced for an average room. Building had to be an refurbished, but definitely not 100%! Repairs are not even substandard at best. Grounds maintenance not respectable for any property three stars or more. Location of property after 10pm seems like the slums. The so-called head of house keeping should mind his own business!
Excellent 10.0
Pros: Staff was great, room was nice, as expected.
Excellent 8.0
Pros: Katie at the front desk was fabulous! Upbeat, informative and very accommodating.
Cons: Poor cable tv connection.
Excellent 9.0
Pros: Location and helpful staff and clean
Excellent 10.0
Pros: Cleanliness and convenience
Cons: The ceilings in the hallways were sagging and the ac unit was very loud. Thankfully I was so very tired that I was able to sleep in spite of the noise.
Good 6.0
Pros: Location.
Cons: I was staying on 1st floor at the end of building and it smelled like sewer coming from right outside of my room. Also TV was not working.
Good 7.0
Pros: The shuttle started 40 minutes later than explained. Staff did not appear to think they could help start the shuttle.
Good 7.0
Pros: Lots of parking, location was good. Staff was nice with requests. Rooms that were remodeled seemed nice.
Cons: Dated and old rooms. Really bad beds. Halls smelled like dog urine.
Okay 5.0
Pros: Location to airport
Cons: Bathroom was dated, towels smelled like dog
Poor 1.0
Pros: I do not have anything good to say about this hotel it was not worth the money I spent ¿¿¿¿¿¿¿¿
Cons: When I booked the hotel I inspected the hotel to look just like it was on the pictures but when I got there it smelled horrible it was blood on the sheets the carpet was very nasty I just had a real bad experience at that hotel and I will never go there
Excellent 8.0
Pros: It was clean and the staff was pleasant
Cons: The security sat on his phone at the door while kids ran up and down the hall knocking on our door and ours doors playing and some guess were smoking and it clearly said no smoking in rooms...the security was NO SECURITY...
Excellent 10.0
Pros: Comfy and clean
Cons: The hall smelled of weed.
Excellent 10.0
Pros: Spotlessly clean. Wonderful room. Great hotel.
Cons: Everything was perfect.
Excellent 10.0
Pros: Great room for a good price. Nice bar with good food.
Cons: Nothing.
Excellent 10.0
Pros: The staff was excellent
Cons: Everything was great. No changes
Good 6.0
Pros: Location was convenient to the airport
Cons: Stayed in a room in Tower 2. The toilet ran constantly after each flush until jiggling the handle just right. The carpet was dirty and my two year old son found a random button and a penny. I also found an acrylic nail from a previous guest.
Okay 5.0
Pros: nothing
Cons: not a clean place.
Good 6.0
Pros: The lobby staff was excellent. They were friendly professional and outgoing but there was such a long wait every time I was at the desk. Two clerks and a manager but several times there were computer glitches. And the lobby was expansive
Cons: First room not been completed, upgraded but did not see a difference), still wondered if any of the rooms had been completely cleaned. really bad mattress. I moved all over the bed looking for a comfort place never found. Told desk next morning
Poor 1.0
Pros: Nothing
Cons: We were stranded due to weather, no fault of our own and they would not refund our charges.
Good 7.2
Good 7.0
Pros: The staff was friendly, followed safety guidelines and was overall clean
Cons: I didn’t like that I had to take a longer walk to my room In a different tower with my hands full (no luggage racks were available).
Mediocre 2.0
Pros: This is not a 3.5 star hotel maybe the lobby but definitely not the dated rooms the wallpaper looked as though a 5 year old applied it and the housekeeper couldn’t speak English when I tried to get extra towels They didn’t clean the room in
Good 6.0
Pros: Location
Mediocre 3.0
Pros: The staff and location.
Cons: Did not match star ratings and was not very clean, smelled like mildew.
Poor 1.0
Pros: Nothing worse hotel I’ve ever visit.
Cons: Everything they charged my card twice took forever to get it right. The breakfast bar took 45 mins to bring me my food. I feel like i wasn’t wanted here will never waste my money again here.
Good 6.0
Pros: Nothing about this hotel says 3.5 stars
Cons: Most hotel's provide some type of breakfast. This did not provide anything. There are no microwaves in the rooms. Are you kidding me. For a 3.5 star rating. no microwave. Internet reception is terrible. It would go in and out while I was working.
Good 7.0
Pros: Location. It was near the airport
Cons: Couldn’t find the remote, looked under the bed, found trash & a dirty sock under the bed.
Mediocre 2.0
Pros: I initially liked the price, however, I soon found out the price was only due to massive renovation project being undertaken at this property. Location close to the airport and the freeway, makes it a convenient property.
Cons: When booking this hotel, we were not made aware it was undergoing a huge renovation. Difficult to find entrance, construction equipment and workers everywhere day and night. Rude staff. An extremely uncomfortable stay. We should have been advised.
Good 6.0
Pros: Shuttle to airport
Cons: Construction and room was about to be renovated so a little smelly and old
Poor 1.0
Pros: The staff were polite. That's all I can muster.
Cons: I would not recommend this hotel to anyone at this time. They are undergoing renovations and it's a mess. The front of our ac/heating unit fell off. The carpet is dirty & in dire need of repair & replacement. Remodeling is necessary but should be noted.
Mediocre 3.0
Pros: Comfortable bed
Cons: Renovation. Pool was closed even though you advertised it as an amenity. Hotel should be closed until renovation is complete.
Mediocre 2.0
Pros: Hotel was under major construction and in complete disarray, would never have stayed here is if was made aware of this.
Cons: Major construction
Mediocre 3.0
Cons: For 4 star it was lacking in several areas. The room was musty and the whole hotel need renovations.
Okay 5.0
Pros: Nice room, good location
Cons: Under renovation, not near 3.5 star right now.
Poor 1.0
Pros: Nice front desk staff
Cons: ALL THE CONSTRUCTION AT THE HOTEL... ALSO UNKNOWN GUYS SEATING THE CAR SMOKING MARIJUANA.
Mediocre 2.0
Pros: The room I stayed in was immaculate looked to be brand new. The desk staff were so very polite.
Cons: This hotel is in a complete state of re-construction and it impacted everything about my stay. If I would have known about the turmoil I would not have stayed there. Total ripoff to advertise this as a highly-rated hotel in this ridiculous condition.
Okay 5.0
Pros: Close to freeway
Cons: Terrible parking, hotel under a slow renovation process, terrible access and walking a mile back and forth from car to front desk to room
Okay 5.0
Pros: Nothing
Cons: I never know that the hotel is under construction
Okay 4.0
Pros: Location
Cons: It was under renovation and the room had moldy stuff around the sprinkler head, the bathroom vent was cover with thick dust. The AC was loud, the TV remote wouldn’t work. The furniture was outdated and old. Parking was confusing.
Okay 5.0
Cons: TV wasn’t working. I tried to call the front desk, call couldn’t go through. Tried to call the hotel operator, call couldn’t go through. I tried calling the hotel from my cell phone. After going through all the prompts for the fro
Mediocre 3.0
Pros: Location
Cons: It was under construction, which was not noted when we booked. Very dirty. Unprofessional temporary check in desk that was very unorganized. Terrible experience.
Poor 1.0
Pros: Nothing
Cons: It was dirty The staff was rude They tacked on an extra 75 dollars for a 5 lb dog although it did not state that dogs were extra.
Okay 5.0
Pros: Friendly staff, good location.
Cons: Rooms were extremely outdated! More like a motel 6
Mediocre 3.0
Pros: The location was great
Cons: The clerk gave me the wrong keys the wrong type of room and never once apologized. The a/c was not working the tub was stopped up and the sheets were old and smelled of old clothes and one elevator was working overall my experience was terrible
Okay 5.0
Pros: Location
Cons: No coffee in the lobby after 7AM. What's up with that? You have to go to the restaurant for a 2 go cup. The hotel is run by accountants.
Okay 5.0
Pros: Personnel
Cons: The air conditioning was out on my floor; one elevator was out of order and the other was marginal; construction was going on in the lobby which made it unbearable to sit at the bar.
Mediocre 3.0
Pros: Location, shuttle to the airport. Swimming pool.
Cons: Smelly, outdated room. Bad food and rude waitress. Did not like the $25 deposit either.
Poor 1.0
Pros: The location would have been perfect for my needs except bad weather kept me from reaching the hotel. My flight was canceled and I never reached Jacksonville.
Cons: Yes, the strict policy of no refunds was dismaying. Bad weather grounded my flight in Memphis until the next morning making it impossible for me to fly to Jacksonville Crowne Plaza. Requesting a refund was denied. Boo
Poor 1.0
Pros: Nothing
Cons: Put us in a room with no toilet at first, then no television remote the whole stay. Whoever cleaned the room peed in the toilet and never flushed it. Then they tried checking us out a day early, and charged me for an extra day on their negligence.
Poor 1.0
Pros: Proximity to airport
Cons: This is NOT a 3.5 stars hotel. I travel all over the US and world and know what a 3.5 star hotel was and this was not one. The rooms were extremely outdated and old, not clean, dust everywhere, towels were horrible, and the in room AC unit was VERY noisy
Good 7.7
Pros: As an older woman traveling solo I appreciate d having a restaurant on premise so I didn’t have to go out again. Bed was quite comfortable. Towels were thick. Loved the soap and body lotion provided
Cons: Room showed some minor signs of wear. TV channel guide was out of date. My meal at bar was fine, although my burger was not cooked as requested.
Good 7.4
Pros: Kids loved pool. Parents enjoyed bar by pool
Cons: Parts of hotel had a musty smell
Poor 1.0
Pros: THE LOCATION IS GREAT.
Cons: First off the booking didn't state that no microwaves or refrigerators didn't come with the room. The run was dirty with blonde hair and black soot around the edge in the inside. For breakfast I ASKED for a well done steak and it was raw. Terrible
Excellent 8.8
Pros: Room was clean, Check in was efficient, easy access to and from location.
Excellent 10.0
Pros: I love the rooms so clean
Good 6.5
Pros: Great location to restaurants and shopping centers
Cons: Not the cleanest room I've stayed in
Excellent 9.4
Pros: Love the room it was nice and comfortable and very relaxing!!
Cons: Didn't like that we had to check out so early and we checked in so late
Crowne Plaza Jacksonville Airport/I-95n - Jacksonville
Rated #11
7.9
Good 7.9
Based on 1,016 reviews
Details
Reviews
C$ 170

Cleanliness
8.6
Comfort
8.9
Location
8.8
Services
8.2
Staff
8.9
Overall 8.0 Excellent
Based on 45 reviews
Cleanliness
8.6
Comfort
8.9
Location
8.8
Services
8.2
Staff
8.9
Cleanliness
8.3
Comfort
8.7
Location
8.5
Services
7.9
Staff
8.6
Cleanliness
9.2
Comfort
9.4
Location
9.2
Services
8.1
Staff
9.7
Cleanliness
7.5
Comfort
7.9
Location
8.3
Services
7.9
Staff
7.5
Cleanliness
9.1
Comfort
9.4
Location
9.1
Services
9.4
Staff
9.4
Cleanliness
6.3
Comfort
6.3
Location
7.5
Services
7.5
Staff
6.3

Excellent 10.0
Pros: The room was nice. The bed was very comfortable. Enjoyed my stay.
Excellent 9.0
Pros: The room the cleanliness the atmosphere and helpful staff. Brittany was awesome
Cons: Everything was great
Excellent 10.0
Pros: Good enjoy
Mediocre 2.0
Pros: Nothing
Cons: I have charged twice. I paid the amount through the app, and paid at front desk
Okay 5.0
Pros: It not a good neighborhood.
Excellent 10.0
Pros: This room was very clean and well maintained. The parking and entry to the room was convenient. Very quiet.
Cons: The breakfast was less than what I expected. The only meat offered was small slices of ham that were not very tasty.
Excellent 10.0
Pros: The staff was very helpful, professional and attentive. The room was a good size, full kitchen, nice bathroom/walk in shower, comfortable bed.
Cons: TV did not have a broad variety of channels, none in Spanish. Breakfast was not the best and there was not vending machines but a mini convenient store at the lobby which was very expensive.
Residence Inn by Marriott Jacksonville Airport - Jacksonville
Rated #12
8.0
Excellent 8.0
Based on 45 reviews
Details
Reviews
C$ 226

Cleanliness
8.0
Comfort
8.0
Facilities
9.0
Location
8.4
Overall
9.0
Overall 7.4 Good
Based on 554 reviews
Cleanliness
8.0
Comfort
8.0
Facilities
9.0
Location
8.4
Overall
9.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
7.7
Comfort
7.6
Location
8.1
Services
7.5
Staff
8.5
Cleanliness
8.2
Comfort
7.9
Location
8.4
Services
7.7
Staff
8.3
Cleanliness
8.1
Comfort
8.3
Location
8.6
Services
7.8
Staff
8.5
Cleanliness
8.1
Comfort
8.2
Facilities
9.0
Location
8.5
Overall
8.6
Cleanliness
8.5
Comfort
8.6
Location
8.9
Services
8.2
Staff
8.9

Excellent 8.0
Pros: The room was very clean and accommodating.
Cons: They were not serving hot breakfast items.
Okay 5.0
Pros: Very quiet at night, Slept well. Inside of room acceptable.
Cons: Parking need paving (big hole). Hard to find ice machines. No breakfast. Outside needs a lot of updating, Cost more than the last 6 hotels I have been in since April ( Hampton Inn, Comfort Inn ), and quality well below.
Excellent 9.0
Cons: Breakfast, however we understand because of COVID-19
Mediocre 2.0
Pros: Nothing
Cons: Everything
Excellent 10.0
Pros: It was a last minute booking because the first hotel try to up charge way to much and had to change places and this place was great about it and got us in are room as fast as they could I will tell everyone that will come and see us that this is place to go
Poor 1.0
Pros: Leaving it
Cons: There were bed bugs in my bed. When I called to tell the front desk they were rude. Sent a cleaning lady to my room and she laughed at me for having bites from the bed bugs. The front desk gave me a new room and didn¿t say anything else about the issue.
Good 6.0
Pros: It was clean and the staff was friendly
Cons: It was too far from my destination. Jacksonville is huge, and it took about 30 minutes of highway driving to get from the hotel to my destination, still in Jacksonville.
Good 7.0
Pros: The pillows were to small and I didnt receive my morning wake up call.
Cons: The pillows were to small and I didnt receive my morning wake up call.
Poor 1.0
Pros: None
Cons: Hotel itself
Good 7.0
Pros: Hotel was OK for the price paid, there were good restaurants near by for food.
Cons: Room walls were thin, could hear people talking outside and shutting doors.
Excellent 10.0
Excellent 9.0
Pros: Close to airport
Cons: No elevator.
Excellent 9.0
Pros: Looks can be deceiving. To see the front is scary but after we checked in and went to our room , I was at ease. I will definitely stay here again.
Excellent 10.0
Pros: It¿s location was ideal and no need to travel far for food, shopping or a new tire due to a nail in ours in mid trip. Very nice staff and very accommodating. Definitely will be a return guest!
Cons: No.
Poor 1.0
Pros: Ummm the people upfront were courteous
Cons: Someone tried to come into my room a day and an hour before my checkout. Didn't announce who they were it was someone with a key and had I not had the top locked they would've came in I sat and watched all of this. They also advertise a casino not one
Excellent 10.0
Pros: Location
Cons: Not having breakfast
Excellent 9.0
Pros: It had a nice pool and the staff was very friendly. The rooms were pretty good and was totally fine for the price and star level.
Cons: They were next to an abandoned restaurant and lots of homeless were roaming the area. But the big thing and it wasn¿t technically the hotels fault was there were tons of people partying and with loud music and a couple fighting loudly for 2-3 hours!!!!
Excellent 10.0
Excellent 8.0
Pros: The room was clean.
Cons: Still not serving breakfast.
Excellent 8.0
Pros: It was ok miss not having breakfast provided
Good 6.0
Pros: Nearness to airport
Cons: No shuttle from airport. No breakfast even though it was advertised
Okay 5.0
Pros: Staff was awesome.
Cons: They advertise a breakfast & a shuttle. They didn't have either one. They should change this.
Good 7.0
Pros: Location
Cons: If you are going to advertise free breakfast you need to have something. You can't use covid as an excuse when every restaurant in the state is open. Other hotels are at least giving to go bags with a muffin, granola bar, and a piece of fruit with beverag
Good 6.0
Pros: Close to airport. Next to a good restaurant for lunch or dinner. Convenient breakfast available.
Cons: Sparse room for the money, but not unlike many motels these days.
Excellent 10.0
Pros: I like how nice they were to us
Cons: I didn't like tht it had no indoor pool
Excellent 10.0
Pros: How accommodating the office staff was. Very impressed.
Cons: Nothing.
Good 6.0
Pros: Location and price
Cons: The room smelled of mildew, the sink was clogged up and the air conditioning worked but not thourghly.
Poor 1.0
Pros: There was nothing to like the were bugs everywhere including in the bed when you pulled back the sheets
Cons: Everything
Excellent 10.0
Pros: Mangers
Cons: No
Okay 5.0
Pros: Price
Cons: Too bright, could not sleep
Poor 1.0
Cons: None of the surfaces in the room was not clean. There were several mosquitoes in the room. The air in the room was unbearable and smelled of mold.
Poor 1.0
Pros: Being able to check in
Cons: On checking in I was told there was a$50 hold on my bank account. This information should have been given to me when the reservation was made.
Good 6.0
Pros: Clean room, updated, met needs, breakfast simple but good.
Cons: Ice machine was not where signs indicated, but was available after search. Outside building appearance needs maintenance.
Good 6.0
Pros: Location was good for where I was working
Cons: They charged my card for an extra room and they still have not reversed the charges
Okay 5.0
Pros: The pool was nice.
Cons: The hotel breakfast was to early cut off was at 9 am. Stayed for 4 days never made it.
Good 6.0
Pros: Away from noise, but far from downtown.
Cons: It smelt a bit stale and the sheets were a bit out of date, but other than that it was fine.
Poor 1.0
Pros: Overpriced, hotel would not honor pricing mix-up. Outrageous pet fee!
Poor 1.0
Pros: Nothing
Cons: It smells like garbage. Bed was very uncomfortable. Room was very dirty.
Poor 1.0
Pros: Nothing
Cons: Yes everything, room wasn’t available
Okay 5.0
Pros: Location
Cons: My particular room did not meet my expectations based on reviews.
Good 7.7
Pros: The room was spacious.
Cons: The pet fee was $25 per pet for two pets the highest I paid on a week long hurricane evacuation trip. The accommodation for pets was an all tiled room which I guess made it easy for cleaning, but made the room cold and was hard to walk on in your bare feet.
Okay 4.0
Pros: location
Cons: The shuttle service took 50 minutes to get to the airport and 50 minutes to come from the airport to the hotel. This is understandable since the airport is about 1/2 mile from the hotel, it should have taken ten minutes at the most.
Okay 5.0
Pros: The location, close to airport
Cons: The linen in bed had holes, hair dryer had chunks of hair still in it. Room didn't smell good
Okay 5.0
Pros: Nice an quiet
Mediocre 3.0
Pros: Location
Cons: Hotel rooms old, shabby and not clean. Dirty towels.
Poor 1.0
Pros: The customer service
Cons: The smell of the room and the furniture in the room.
Excellent 9.7
Pros: The staff are very friendly and accommodating.
Cons: Quality and selection of breakfast foods is very poor.
Quality Inn Airport - Jacksonville
Rated #13
7.4
Good 7.4
Based on 554 reviews
Details
Reviews
C$ 139

Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Overall 8.0 Excellent
Based on 1 reviews
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0

Airport Motor Inn Lounge/Package Store - Jacksonville
Rated #14
8.0
Excellent 8.0
Based on 1 reviews
Details
Reviews
C$ 246

Cleanliness
7.0
Comfort
6.9
Facilities
6.6
Location
7.9
Overall
7.0
Overall 6.8 Good
Based on 608 reviews
Cleanliness
7.0
Comfort
6.9
Facilities
6.6
Location
7.9
Overall
7.0
Cleanliness
7.0
Comfort
6.0
Facilities
7.0
Location
7.0
Overall
4.0
Cleanliness
6.0
Comfort
5.0
Facilities
4.0
Location
2.0
Overall
5.0
Cleanliness
6.6
Comfort
6.5
Location
7.8
Services
6.3
Staff
7.6
Cleanliness
6.0
Comfort
5.3
Facilities
4.6
Location
5.3
Overall
6.0
Cleanliness
6.6
Comfort
6.8
Facilities
6.6
Location
6.8
Overall
7.1
Cleanliness
7.0
Comfort
6.9
Location
8.2
Overall
10.0
Services
6.6
Cleanliness
7.0
Comfort
7.0
Facilities
9.0
Location
8.1
Overall
9.0
Cleanliness
7.3
Comfort
7.2
Facilities
7.5
Location
8.1
Overall
7.1
Cleanliness
6.8
Comfort
6.8
Location
7.8
Services
6.7
Staff
7.7

Poor 1.0
Cons: There were lots of little bugs on bed and near windows..
Mediocre 2.0
Pros: I liked the location, however, there was not a pleasant view.
Cons: The room was very small, and cleanliness was not at its best. Their rates should be much cheaper.
Poor 1.0
Pros: The front desk personal really nice
Cons: It¿s not really clean and I found Cockroaches. The carpet no clean that you feel it when you walked without socks. Bathtub A lot of smell of marijuana. Totally Disappointed with the price and rarting. The bathtub was blockage
Good 6.0
Pros: Beds were comfortable. Both room was clean.
Cons: The entrance side doors would not read the key cards. The microwave did not work in one of the two room we booked. We were on second floor and sounded like a herd of elephants on the third floor about 11 at night.
Poor 1.0
Pros: They said that they were having continental breakfast. Didn’t participate
Cons: Everything
Good 7.2
Okay 5.0
Cons: Spider and bug on bed upon entry. Mold on the walls in restroom.
Mediocre 2.0
Cons: Location and room size
Excellent 9.6
Good 6.0
Pros: Staff
Poor 1.0
Pros: They were very nasty
Cons: I didnt stay they took my money i was suppose to get a refund
Okay 5.2
Mediocre 3.0
Pros: Nothing
Cons: Humidity, bad smelll, mold spot in bathroom and cockroaches
Mediocre 3.0
Cons: The woman running the front desk was very rude when I landed at midnight in the Jacksonville airport. I called the front desk 3 times and they was no answer, when she finally answered she gave me an attitude. I will not be staying here again.
Mediocre 2.0
Cons: Old rundown place they have tried to cover up. A/C ran all night blowing cold air--staff couldn't fix. Breakfast--what a joke. Broken bathroom fan clattered whenever lites were turned on. Fridge wouldn't get cold but it made a loud noise all nite.
Excellent 8.0
Pros: Easy on and off the highway
Cons: It smelled in the hallway on our floor.
Poor 1.0
Pros: That it had a microwave and refrigerator in the room was convenient.
Cons: Walls are thin you can hear people talking & walking above you. Bed height is lower than average and you can feel the springs in the bed. Pillows are not comfortable. Housekeepers wake you up conversing in hallway and vacuming.
Poor 1.0
Pros: We checked in and checked right back out waiting on refund right now we never got to speak with a manager and was told to come back the next morning to speak with one and went back and still no manager the room was not what the picture showed.
Cons: Yes the room was small and no room to move around and we paid a total ---for one night no where to put luggage.
Okay 5.0
Pros: Location. I was picking someone up from the airport.
Cons: Overpriced room.
Good 6.0
Pros: Location is key...easy access to JAX Airport and I-95.
Cons: Its a typical budget hotel...thin walls, low on amenities, etc. However, it's to be expected given the price.
Mediocre 3.0
Pros: Parking
Cons: The room was way too small for two people. Very disappointed.
Poor 1.0
Pros: Close to hotel
Cons: Dirty, smelled like marijuana, not clean, smoke alarm kept beeping, was told about wrong breakfast times
Poor 1.0
Pros: The location. The hotel was close to the airport.
Cons: This was the worst hotel experience I have ever had The staff was rude and attempted to charge additional taxes on their amenities fee. The rooms were small and facility looked unkept. It was a nightmare. I would NEVER return to this hotel.
Good 6.0
Pros: Shuttle service
Cons: Door rattled every time another room closed their door
Excellent 10.0
Pros: Staff
Excellent 8.0
Pros: Quiet and clean Peaceful
Cons: The one thing they need to do is get better mattresses they were very uncomfortable Need more cable channels
Good 6.0
Pros: Close to Airport as we were travelling by plane.
Cons: Bath pipes were running through the night.
Good 7.0
Pros: Free breakfast and close location to airport!
Cons: Minimal options for people with gluten allergies
Excellent 10.0
Pros: The price, location, and the staff were excellent
Cons: Everything was perfect
Excellent 10.0
Pros: Location
Cons: Check in time Didnt get full 24hrs
Okay 5.0
Pros: Location
Cons: Surprise hotel fee at check in and extra paid parking for guest
Okay 4.0
Pros: Staff was nice although they charged a service charge never before did I pay that
Cons: Room was semi clean very small more like a 1star hotel
Excellent 9.0
Pros: Price,location,clean rooms, and staff were excellent.
Cons: Rooms on small side but good enough. No meat breakfast (hate that).
Good 7.0
Pros: The price was great and they tried to have a professional, clean atmosphere of a 3 or 4 star hotel, even though it was a 2 star hotel with 2 star pricing.
Cons: It was only somewhat clean - there were corners with hair and there was a strange slight smell in the room.
Good 7.0
Pros: The hotel was clean and easy to get to. If you are staying for a short time and need to be by the airport this is not a bad location for the money.
Cons: Not within walking distance of restaurants or bars especially when it rains.
Good 7.0
Cons: Breakfast was disappointing.
Okay 5.0
Pros: the price was the main pullfor this hotel however definitely not worth it.
Cons: Staff not very helpful and some did not understand English so any requests made were often misunderstood and wrong.
Okay 5.0
Pros: Shuttle to airport
Cons: The first room we were given had a bed that had a box spring on top of a boxspring. We asked for another room and were given one with an adequate mattress, but the best didn't work properly.
Good 6.0
Pros: Body wwash
Cons: rugs were stained
Mediocre 2.0
Pros: It was close by a shopping area
Cons: I stayed there November 3rd - November 5th and my linens wasn't changed at all it wasn't anyone at the desk at the time had to ask for clean towels and rags I never have a problem when i stay at this hotel but I did this stay
Mediocre 3.0
Cons: ROOM ODOR ANNOYING
Okay 4.0
Pros: location close to the airport
Cons: hotel is old and tired, breakfast is a joke,
Mediocre 2.0
Pros: Not much to like, the room smelled like mold, the lobby stunk like bleach. The shower flow was terrible.
Cons: Everything
Poor 1.0
Pros: The location was good.
Cons: The room smelled moldy. There were roaches in the room. There was mold on the ceiling in the bathroom. The room was very small. It was a bad experience.
Excellent 10.0
Pros: Very helpfull and great customer service
Cons: No
Excellent 9.0
Pros: The front desk clerk was very friendly and seemed eager to make my stay pleasant,which it was.
Cons: the room was a little dusty but not bad.
Excellent 8.0
Pros: Close to my seminar and price was 1/2 of hotel where seminar was held.
Cons: nope
Okay 5.0
Pros: Price and location to JAX
Cons: Bed are so uncomfortable and crammed in small room. Most 6 year olds have better TV's in their bedrooms. So small.
Okay 4.0
Pros: I was able to shower
Cons: The mites scabies lice bedbugs infestation problem they have .
Excellent 8.0
Pros: The location and the staff
Cons: The breakfast buffet was from 6-9 AM we came down at 7:30 no bagels left and a few pastries. Also thought they had a pool (my mistake) it is very hot in Florida need a pool.
Poor 1.0
Pros: Location
Cons: Wasn't as clean as I would have preferred. There was a spider in the sink. The room looked dingy and ragedy.
Good 7.0
Pros: I liked the location of the hotel. They were paving the parking lot so initially it was difficult to park. The evening front desk person was outstanding and made check in and our stay very enjoyable.
Cons: I accidently left my Ipad their. I called, hotel employee was extremely helpful and did her best to find it but to no avail. I used find my Ipad app it was hidden in one of the maids cleanning carts wrapped in a pillow case in a box under some cleaning pr
Okay 4.0
Pros: Room is too small for a two star. AC units not up to date.
Okay 5.4
Pros: Overall it was a bad hotel. They are renovating and I'm sure more improvements will come. The staff were really good. Many restaurants are only a few miles away. As well as shopping. For the money you pay the value is good.
Cons: The room was small but you are there to sleep. Slight musty smell in the room but it went away after running the air conditioning.
Mediocre 3.0
Pros: It was close to shopping and eating places. It was easy to find since it is just off I95 North. I liked the fact that the room had a refrig (not advertised as a amenity).
Cons: Roaches. Breakfast was very inadequate.
Poor 1.0
Pros: Nothing
Cons: There were bugs in my sink and the hotel refused to refund my money.Finally they agreed to refund only 1 of 2 nights and I was only there less than 2 hours. There was literally no parking. Hotel was old, smelly, and unclean.
Good 6.8
Pros: Location was very close to where I needed to be. The room was the smallest I have ever seen. The bed was full size instead of Queen. No closet in the room. It was a shelf in the wall with no hangers on it. Towels were filthy.
Cons: Wanted to check in at 2:25 when I arrived in town, but was told there is a $25 early checking fee for anytime before 3pm. Asked for a larger room and said it was an additional fee for changing rooms.
Excellent 9.4
Cons: I HAD TO RE CLEAN MY BATHROOM AND THE AIR DID NOT WORK PROPERLY. I did not go to the front desk because for me it was OK. Not a fan of the air. But it was a hot night. The fan served its purpose
Okay 4.8
Cons: Bed bugs
Excellent 10.0
Pros: Clean room friendly service
Okay 4.0
Pros: Waffle house in walking distance.
Cons: I've already reviewed this hotel on my last stay. I'll just repeat that if you want to check in at 2:59pm, be ready to pay $25 early check in fee. Check in is at 3pm, not a second earlier.
Okay 4.5
Pros: Almost nothing. There is a Waffle House in walking distance.
Cons: No check in early unless you want to pay $25 extra. Even if they have a clean room waiting for you, no check in early. My son and I got there at 1pm, no check in early. We slept on their couch until they let get our room. Would not recommend. Only reason I'm back is because I had already paid for the room along with my cruise. Too bad staff can only do what Mgr says. Makes no sense to have room ready sitting empty. I understand if they had housekeeping to clean a room for you, but I was told by the staff my room was already cleaned, but I couldn't get in until 3pm. They weren't kidding.
Excellent 10.0
Pros: Big comfortable bedroom hot showers
Excellent 8.2
Pros: I love the staff very professional and helpful....room weas clean but small
Cons: The hotel was packed no where to park the cars was everywhere but other than that ill most defently be back
Okay 5.1
Pros: Room was very clean. Close to airport, we just needed to catch an early flight out the next morning, so it worked for us. Rate was okay for what it was, it definitely should not be more.
Cons: Room was very very tiny. Towels were threadbare, they need to be thrown out and replaced.
Mediocre 2.0
Pros: I didn't like anything!
Cons: The extremely small rooms!
Mediocre 2.0
Cons: Very rude front desk attendant.
Excellent 9.3
Pros: Great value for the money! Very clean and cozy. Nice TV and enjoyed the fridge and microwave.
Cons: There is limited parking. People had to park behind cars and on the grass. Breakfast is nothing special; just cereal, muffins and bagels. The bed could've been a little bit more comfortable and the room could've been slightly bigger, but it was only the 3 of us so it was fine.
Good 6.0
Pros: The hotel was okay nothing fancy. They did have transport to the airport and cruise terminal which was really convenient.
Cons: It smelled funny
Mediocre 2.0
Pros: Nothing at all!!!
Cons: Staff! Not enough parking! Small rooms! Found rivet part hairs in the towels! Bad water pressure
Excellent 9.0
Pros: Microwave and refrigerator in room. Large bathroom.
Cons: Had to pay $2.78 at check in per day for the " continental breakfast" and that money would have been better spent in the vending machine!
Jacksonville Plaza Hotel and Suites - Jacksonville
Rated #15
6.8
Good 6.8
Based on 608 reviews
Details
Reviews
C$ 120

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