Marmot Lodge

Not as advertised and dirty

This was the only accommodation available as Jasper is completely booked during the summer. The staff need to be friendly and approachable. The check-in greeting was as if she didn’t want to work at all. We walked into the room, just outside the bathroom door on the carpet was someone’s bodily fluid. Clearly this room was used for something else because there were more residue on the sofas. Good thing we got our slippers and did not walk around bare feet. Housekeeping didn’t do a good job of cleaning at all! Even the glasses were dirty with lipstick and handprint stains. That’s why we ate out and got our own water bottles. The bed sheets had stains too. The whole experience in a Deluxe Suite was not worth $380! Will not be returning nor recommending.

Marmot was overbooked; this is for the Sawridge Conference Center

Sawridge was an amazing property. Highly recommend on several levels - room comfort, amenities, pool.sauna, etc.

Conversely, the Marmot is a very dated property located next door. We knew what to expect but booked anyway. Fortunately, they were overbooked and moved us next door.

The outdoor hot tub was nice after a cold day

The hotel room smelled quite stale

I did not like anything enough to return there.

The reception staff seemed stressed, like they didn't care whether i was there or not. The facilities did not seem clean, outside or inside. The worst were the thin walls. After an 8 hour drive, i wanted to sleep, went to bed at 9. Next door, it sounded like a party was going on. There was no way i could sleep, a man talked incessantly, kids were shrieking, others laughing loud - it was impossible to sleep. When i called the front desk to ask for help, i was told that their time rule to quiet down was 11 pm, and that i should call back if by then things had not quieted down. Since i could mot sleep, i knocked on the wall shortly after 11pm, called the front desk again. I heard someone knock on their door (one could hear everything), and finally, shortly after 1am, the crowd left.