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The servers in the restaurants could have paid more attention to the customers. They seemed to have disappeared too often.
Really nothing .
Only one person in the whole hotel spoke english. A total ripoff. We were not allowed to enter the swimming pool ..on the site is mentioned that the hotel has a pool ..but the reception told us to pay 5000 rubs extra if we want to use the pool. THERE IS NO BUFFET BREAKFAST IN THE HOTEL. Slow service. Avoid this hotel at all cots.!!!!! ..its not worth the pain. And i believe all the remarks from "norman" of australia and " mathias" of germany were bought.
a la cart breakfasts are a true joy.
room shower door was creaky, loads of artificial flowers everywhere
This was our 4. or 5. visit in this hotel. We go there always for spa. Beakfast is also best in Kazan from all hotels we know.
In all our our visits before we arrived 11.00 am. We left our suitcase in wardrobe and went to spa. This time we where told that we can go to spa only from 2.00 pm. This was not acceptable for us because we must go out for Kazan Opera at 17.15 pm. Before we had to prepare. Time for spa not enough. After discussion they let us go. Next day we go out from room 11.00 and wanted to to left suitcase in wardrobe to go to spa as in all our visits before. We where told that they have new rules and this is not possible. We had only time to go to spa till 12.00. Why we were not told before? in this case we would have gone out from room much earlier. This was disappointing. Perhaps our last visit threre.
based on 315 reviews
Things to Know
- Clean rooms
- Comfortable beds
- Friendly service
- Spacious rooms
Policies vary by room type and provider.
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Most Popular Landmarks
- Galiaskar Kamal Theater 0.5 km
- Kazan State University 0.5 km
- St. Peter and Paul Cathedral 0.7 km
- Tatar State Academic Opera and Ballet Theatre 1 km
- Qolsarif Mosque 1.5 km
- Millenium Square 1.5 km