The Beach House

the only thing that was ok was the restaurant and bar area. The staff were ok but the owner was completely unreasonable and unfair, and also tells lies. the location was ok too.

I didn't like just about everything. This place is a complete con. It is in a good location but that's where my compliments end. It is nothing like what they advertise and it is so overpriced for what it is. we moved hotels to up the road for less money and it was literally four times better than this hotel. This is what happened; we weren't allowed to open the windows for fresh air. They said this is because of monkeys but the locks had been broken off so who knows the real reason. Our "mountain view" was a joke, but that was not really one of the issues. The ceiling fan was so broken that it was swaying dangerously and making banging noises so they came up and adjusted the screws then told us we couldn't use it. so we had to rely on air conditioning. The power cut out in our room all night and so the air con didn't work! the shower was over the bath and when you had a shower the water wouldn't drain away. There was mould everywhere. There was no shower curtain so the whole bathroom was constantly wet. The towels smelled. the pool area was like a small bad motel area and the whole time we tried to relax and have a swim there were people using an electric band saw and hammers right next to the pool. We decided we couldn't stay a second night and asked for a 75% refund for the second night. Tha nice manager spoke to the unreasonable owner who lives in Phnom Penh and the owner said he never ever gave refunds bad luck. We couldn't stay a second night without power or being able to open the windows, The manager offered us a different room, but as we are a couple with a 14 year old daughter we couldn't accept because they could only offer two small rooms which were separate and I didn't want my daughter staying on her own. The owner lied to booking dot com about us having power and being offered a better room. so we had no recourse to get our 2nd night accomm money back. Do not stay in this awful place.